Babb Motor Sales

Complaint: ***
I am rejecting this response because:I spoke with *** in dispatch and she could not tell me the date that my items were going to be in DallasIn this line of business, the date of pickup and delivery are the essential componentsDuring my initial conversations with *** *** ( when he was trying to win my business), the importance of the delivery time was discussed thoroughly as I am currently going back and forth between DallasThis company provides no communication once they have received payment or belongings to hold hostageI have made multiple calls this week regarding the date of delivery, since I would be in Dallas this weekendNone were returned What sort of professionalism is that?! Their website is full of non working links and phone numbers result in error messagesContacting them is a joke.
Sincerely,
*** ***

We are aware that the customer has missing items and we are in the process of locating them I don't feel the customer understand the process that we have to go through We have to call all the customers that were on the truck with them (customers) and see if they have boxes that do
not belong to them Two of these customers were loaded into a storage and will not be able to check their boxes till they are ready to move in their home This is not something that will get resolved in a week, this process can take several months This customer needs to file her claim, send us the paperwork that she was emailed and be patient with us Its not a quick fix on our end. Thank you

Complaint: ***
I am rejecting this response because: I accept filing out forms but they were terrible of keeping us informed I had to make over calls with repeated excuses never receiving a direct answer always pushing the excuse on someone and yes I have never had to pay in advance before loads were unloaded I have traveled with trucking transporting million race horse was never ask to pay before the horse taken off the van, I felt it was a tactic that they wanted to make sure they received there money with proper service to the customer all about them the customer service was the worst I have evr had to deal with as I have done that work precious for years and you better have some answers for your customers when they call and nor repeated excuse and lie because you lose complete creditab;ity which this company has in full the worsgt
Sincerely,
*** ***

There is nothing to reject in our response.  Customer had the option to pay additional for a direct delivery, they did not.  There fore their delivery would be based on the time frame per the contract they signed.  Customer was informed when truck was on the way.  We did our job and completed our contract.

ID [redacted]   I did not see the response from the customer on this complaint.  We have spoken to her and we are working on resolving the issues.   Thanks, [redacted]

Hello,  We have read this complaint and we apologize for the miscommunication that this customer received.  Due to weather and other issues we are unable to have a one or two day time frame to deliver a shipment.  For the distance this load is traveling our delivery time frame is 10...

business days.  If we are to fall past that delivery time frame (Which I don't feel we will) We will be more than happy to compensate this customer for the late delivery.  I am unaware of any conversations with the actual customer herself (the mother) so I don't see how we have disrespected her.  Our contract is very clear with out time frames for delivery and we do not expect to fall outside of that window.  I will apologize if Ellie was not compassionate.  We do the best we can to have every customer feel that we are doing our best.  We may not meet every expectation that the customer has but we do the best we can to make sure that we get close.  Again I apologize for any miscommunication.  At this time there is not reason for a full refund of any kind.  If we fall outside of that 10 business day delivery time frame we will get some sort of discount for  this customer but we arrived and loaded her belongs and we did an excellent job and we will be there to deliver her shortly.  I will make sure that someone contact her today (December 6th) with an update on her delivery.  Thank you

Complaint: [redacted]
I am rejecting this response because: I already sent you a extension from orginal complaint I have track weather no excuse also address waas refused to me I just sent a few moments ago some additional information  I in intend to file more than just a claim against this company because because of reserach I have discovered there are many negative complaints they are not A good moving company also vetifued by there local Police as they have received numerous calls from scammed customers 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I will add that I did request the tickets when we set up the move and my response was delayed due to operational comments to the [redacted]. My service was even talked about with the initial phone conversation 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have had to call this business a total of 28 times to get any answer a lot of time no one ever answers they do not return phone in the entire 28 calls recieve only 2 calls repeatly have set different days of arrival with no show and now again today and no show, these are my Mother things and she is unable to speak with them because of her advanced years 95 I am the daughter handling her situation they have her belonging even her underware, she is struggling to keep some type of composure as she feels she has been treated extremely badly.  At 95 my Mother does not handle this type of repeated delays with contact from the business. I have done my own research and foumd many alarming facts of mis respresatation with hold shipment they do not even have a business address it is the local post office according to the Local Police, they refused to let me speak with manager and refused to let me know the location of my Mother's belonging so I could of made other arrangemnts, they again refused,  They have not held my Mother things for 14 days !!! We have been quote 8 to 9 dfferent delivery day with no shows no call with I am sorry we have weather condition we receive nothing, if they could not deliver the distance involed they should not have quoted to say they could, say not a problem and leave us hamging or I should say my 95 years old Mother hanging.  There is alot more I could say but thios company will repeatly lie apparently to you also
Sincerely,
Carol Auck

Complaint: [redacted]
I am rejecting this response because:On the initial call, the moving coordinator asked if I had boxes or did I need boxes, I told him I did not have any boxes and would need them. By me telling the moving coordinator I did not have any boxes and would need them to bring boxes how can the moving team be surprised that nothing was packed when they are bringing me the boxes? I was informed by the moving team that there are 3 types of moves, a full move, a basic move and a partial move, I required a full move but the paperwork he said he had said it was a basic move. If this moving company offers 3 different types of moves than that is what should be explained on the initial call. This was not explained so after speaking with the moving coordinator, if he writes the paperwork up as a basic move how can I tell him that is wrong. If I would have known about the "full move" option than I would have selected that move and been done. But instead, the moving coordinator wrote it up as a basic move and gave me an estimate for a basic move, after the moving team arrived and realized it was a full move my estimate more than double. I felt horrible that the moving team was not prepared for but they were polite and extremely helpful in getting the packing done. The moving team also told me this was not the first time this has happened where a move is written up as a basic and when they arrive it is a full move. I feel that this was intentionally done, I was quoted a low estimate so I would choose this company and once my stuff is packed my estimate has doubled and I am stuck. The moving team did go over the inventory sheets and showed me the break down of what everything cost. I was not given a final price until after all my stuff was packed and on the truck. I am also scared that it will be months before I see my stuff. I am not trying to get anything for free and that is what customer service has implied over and over but I should not be stuck with a more than double expense for a job that was not properly planned on the part of the moving coordinator. Now as far as customer service goes, from the very first phone call to customer service, they were extremely rude. Before I could even fully explain what my issues were I received nothing but hostility and unprofessionalism. I was told that I should have sold my stuff if I didn't want a high bill. At one point I was even told to stop talking. I have never dealt with customer service that was this rude. They just didn't simply ask, did I read the contract, it was said "what, you do not read contracts, you just sign stuff without reading and send it back", all was said in a rude and hostile manner. The contract is not as cut and dry as they make it sound. My contract does not show a basic move. Only the paperwork I received from the moving team has full move written on it. My military service got questioned and out of everything that was the biggest insult.    
Sincerely,
[redacted]

This customer was picked up on the 11th of November.  They were ready for their shipment right away but due to the weather issues we had, the truck that was scheduled to pick the shipment up in GA and delivery him to TX was delayed.  Once the truck arrived we loaded it and had it to our...

customer.  Our delivery window is 3-18 business days, and we did delivery him within the window.  We did apologize several time for the delay but in our industry there is really nothing that we can do because we travel by ground and delays happen.   Thank you, [redacted]

as from my original several more than 10 different date were quoted to me by various employees, all dates were a no show, put our lives on hold.  We changed my Mother birthday plan because it had repeatly been we will be there on this day and each time was a no show, no even a telephone call.  I had to call this company over 35 times to try get these item deliver but it appeared each time a new day was quoted it was shut up tactic Finally 12/18/16 received a call are you ready for delivery was the statement, it was after 2 in the afternoon, I informed the caller we were ready a long time ago, all he kept saying I am just the driver, I know nothing, I informed driver you represent your company you need to know something.  He went on to say he would deliver that day in about 5 hours said he needed full paymnet before they unload, and if I did not they would give us our items.  Because we had been delayed so many times repeatlly I wanted to discuss finally payment they said you pay in full or you do not get your furniture,  It made me feel like I was being blackmailed on top of the extreme terrible service we had receive lie after lie, it feel on deaf eye, most upsetting, they back us into a color with with do this or else not pleasant.  These were my 95 years Mother items her wheel chair unde rware, clothes furniture everything that she had left in her life and we are given those terms.  Against my better judgement I paid them otherwise my Mother is left with nothing,  They said I could file a claim I called them today to request a claim documents and as usual no return call, I was not surprise.  So far in one day after delivery have found damages broke my Mother excellant condition TV Stand, broke the leg off her antique dresser, broken dishes, they threw garbage in my yard, torn up my lawn, broke the door frame to my home, broken my deck lights broken them right off they never put paper down to protect my flooring or carpeting dragged mud on my beige carpeting, they did work well but the entire time they were hear they spoke another countries speach, we had no idea what they were say good or bad, they never even said good by  Thank You for your business.  Keep in mind I have only sated to go thru boxes I have not completed, another point they just drop the item never set anything up like mirrors nothing.  With the Total F rating I would give company I believe they owe me for damages and also a refund for all the numerous delays cause my Motherr the owner of the furniture so much stress, she is not in good health and could do without such negative turmoil.  The entire transaction with this company is by far the worst I had ever seen it is a disgrace.  I feel also because of the way this has been handled from day one they will never pay on any claim,  it has truely been a most upset way to treat paying customers with lie and feeling we are being blackmailed. They completely ruined my Mother's 95th birthday and our famlies Christmas as we have no Christmas tree nothing because this company have cause us so much pain

First off if the customer felt that we were rude and insulted them or the service they gave for our country, we apologize.  We appreciate all our military members.  This is very tough industry to work in.  Our customers are unlike most customers.  Its not like they walk in a store, pick a product, take it home and than don't like it.  We are moving everything that is of value to customers.  Things that were given to them by the most important people in their lives.  Things that mean to most to them.  So once we leave the home, they are already worried.  If something happens or price increases than it is even more emotional for them.  Our customer service reps have many years in this industry. they may seem harsh but they are honestly some of the most caring individuals.  I just want to apologize and the items are on the way.  Hopefully this will be resolved soon.

We showed up at the pick up expecting to load 51 items and no packing of an items.  We loaded 144 items and had to pack everything.  For the customer to feel that the work done by the crew that showed up to load double the amount expected should go unpaid is ridiculous.  I...

apologize if she felt that the customer service team members were rude to her, but asking a customer if the read a contract is just asking a question that we need to know.  We have no fine print, no hidden cost.  Everything is explained in our contract.  The team lead that did her move is one of our best Foreman that we have.  I am 100% sure that he informed the customer of every single up charge that she was receiving because of the shipment size so for her to state that she should have been notified, she was notified and she signed all the paperwork on the pick up as well.  There is no reason for this customer to get a discount.  She needs to pay for the services that were rendered.

Complaint: [redacted]
I am rejecting this response because:  Complaint: [redacted]I am rejecting this response because:  this is absolutely in accurate. I would like to know who wrote that response because the people that showed up at our house to move our furniture was not from Public Moving Storage. We have already verified this they were brokered out. Not only were they supposed to be at our house at 9 AM they showed up at our house at 5 PM that day. We have several photos of all of the damage that was caused to our property. broken refrigerator,broken TV and several pieces of broken furniture. This company is not honest and several discrepancies in their story they never had to pack anything in our home everything was completely packed and ready to go.  Lastly we have phone records showing all attempts made to this company. We were hung up on several times. Where is the professionalism in that.Sincerely,[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is not completely satisfactory to me. I have been in touch with Public Moving and storage after I made my last statement and am awaiting the results of my lost items.
Sincerely,
[redacted]

This move was set up as a Cubic foot move.  At not time and no where in the file did it reflect that the customer needed weight tickets.  This customer happen to have a truck and a crew that always do weight tickets.  Not all our crews do.  It was not until November that he...

requested these tickets so it takes us time to track them down since we have 2 months worth of tickets to go through.  Since we don't normally use them, it takes time.  As soon as we get them, we will send to the customer.  He has talked to everyone in our office and we do not avoid his or any customers calls.