Back A Winner

Thank you for sending the customer's complaint We will need the receipt # in order to verify the status of the order and the cancellation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I have sent out an additional packet, containing the required items, to the [redacted] , Colorado address, priority mail, to arrive today, December by PM, requiring a signature, which is within the required weeks time frame.It would bode well for the company to return calls, as stated, per their message, at their customer service number, or answer calls as they come in, as it creates a sense of disingenuous practices when they do not return calls as stated, especially after several attempts at contact Sincerely, [redacted]

We have not received any business for this date - nor anything after this date for Back A Winner(11/30) We are fearful that the receipt may be a stolen receipt Please advise how payment was made and where the sale occurred and we will attempt to investigate further Also, if the customer could provide a copy of the receipt - that would be helpful Thank you

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, with exception that there is no time frame in reference to the magazine reorderWhen should I expect delivery to begin? Sincerely, [redacted]

We have verified the customer's complaint and we are processing a refund in the amount of $ It is possible that the proof of payment (not mailed, but emailed) went to spam

We have verified the customer is correct, and there was a transmission error on her account Therefore, we are ordering both subscriptions and adding an extra year for her benefit The first issues should arrive within - days.We regret the problems with this order - please convey our apologies

Complaint: [redacted] I am rejecting this response because: I will not accept a "partial" refundI Will accept a refund of $48.00, since that is the amount I was charged I have given my name, address, e-mail, and phone number to Revdex.com and am hoping Revdex.com can forward the information as specified in my request Thank You [redacted]

I spoke with the client yesterday, and she agreed to send a written request, outlining her complaint, to our office for resolution She agreed to do that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the magazines arriveIf not, this complaint will be reopened.
Sincerely,
*** ***

Complaint: ***
I don't understand, how can the orders have not been received for processing, yet the checks were cashed? They were made out to Back-a-Winner. Regardless, I will send copies of the receipts to the email provided
Sincerely,
*** ***

Thank you for sending the customer's complaint. We do show the magazine ordered to go to the *** *** ** address. However, as the customer states they did not receive it,we will refund the order and the customer should receive a check within the next 10-days

Please ask the customer to send a copy of the receipt. Our copy indicates *** ***...Thank you

Thank you for sending the customer's complaint. We do not show any remittance from the field for that date or name from BAW. Once again, it looks like a stolen receipt and order We regret that we cannot honor this refund

We have verified the order and note that the customer did not send the required proof of payment (copy of cleared check) within the week time frame so the order has been processed. Please note that the provision for cancelling a order and refunding is clearly stated on the back of the
receipt under the heading "notice of cancellation"

Thank you for sending the customer's complaint. We did send a partial refund to *** *** at ** *** *** *** *** ** *** - however it was returned as "undeliverable". We will be pleased to resend the payment if the customer will provide a different address where payment
can be received

According to our records, both magazines were ordered The delivery addresses were: *** *** - *** * *** *** *** *** ** ***. The pther order address was *** *** - *** * *** *** *** ** ***. We regret any problems with these orders, but
please note that we cannot address service issues after days from the date of sale. Thank you

Dear Back-a-Winner, Our last contact was made almost a month agoI was instructed to provide proof of purchase information to an email address ***However, I provided the requested information and received no response to my correspondenceThat is completely unacceptableI have asked the Revdex.com to reopen my complaint against this business as it seems reluctant to continue a resolution without Revdex.com acting as an intermediaryAgain, I followed the instructions given to me at the initial sale to cancel my order, then followed the directions given to me through the Revdex.com, but still I am denied that the order was made and that a cancellation was requested, despite the checks being processed and the cancellation notice being mailed within daysI again request a resolution in the form a full refund as your agents solicited illegally, and I submitted a cancellation request immediately. *** ***

Initial Business Response /* (1000, 7, 2015/08/24) */
Thank you for sending the customer's complaint to usPlease note that we do need proof of payment in order to process a refund as we have no evidence the customer's check cleared our account as we make bulk depositsThe customer can request
this copy from his bank, or if he banks on line, he may print and send a copy of the front and back of his checkThe necessity of providing a proof of payment is described on the back of the receipt under the cancellation provisions, which he signed Thank you
Initial Consumer Rebuttal /* (3000, 9, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have worked with my bank to receive the copy of the check and have attached them to this online form
Final Business Response /* (4000, 50, 2015/12/02) */
Thank you for sending the customer's responseWe have reissued the check to the address the customer provided in the response
Final Consumer Response /* (2000, 52, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So long as the check so up for the correct amount, I will be happy and we can finalize this process

Thank you for sending the customer's complaint.  We would be pleased to investigate the allegations on the complaint but will need the receipt number(s) for verification.

We have not received any business for this date - nor anything after this date for Back A Winner(11/30).  We are fearful that the receipt may be a stolen receipt.  Please advise how payment was made and where the sale occurred and we will attempt to investigate further.  Also, if the...

customer could provide a copy of the receipt - that would be helpful.  Thank you.