Back A Winner

Complaint: [redacted]
I am rejecting this response because:  I will not accept a "partial" refund.. I Will accept a refund of $48.00, since that is the amount I was charged.   I have given my name, address, e-mail, and phone number to Revdex.com and am hoping Revdex.com can forward the information as specified in my request.   Thank You
[redacted]

We agree and will certainly refund the customer as we will accept the proof of payment if received prior to 6 weeks from date of sale

We regret that neither of these orders have been received for processing.  If the customer can send us copies of the orders, we willbe pleased to investigate further - they may be sent via post or to my email:  [redacted]   Thank you

Thank you for sending the customer's complaint.  We will need the receipt # in order to verify the status of the order and the cancellation.

Thank you for sending the customer's complaint.  Please know that we send out hundreds of magazines to troops and vet centers nationally and internationally.  In addition, please note that receipt states "checks are deposited immeidately" above the signature line and further that we cannot...

recognize verbal statements outside the contract.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, with exception that there is no time frame in reference to the magazine reorder. When should I expect delivery to begin?
Sincerely,
[redacted]

Thank you - as Ms. [redacted] bought two magazines - this would indeed be a partial refund of $48.  We will be pleased to send to the addess she provided on the phone with me today.  She also confirmed the correct address for re-sending her refund.

We have verified the customer is correct, and there was a transmission error on her account.  Therefore, we are ordering both subscriptions and adding an extra year for her benefit.  The first issues should arrive within 60 - 90 days.We regret the problems with this order - please convey our apologies.

I spoke with the client yesterday, and she agreed to send a written request, outlining her complaint, to our office for resolution.  She agreed to do that.

We have verified the customer's complaint and we are processing a refund in the amount of $126.00.  It is possible that the proof of payment (not mailed, but emailed) went to spam.

The order was placed with the publisher to be delivered to [redacted]  However, according to the publisher, there was a transmission error.  We will be pleased to re-order the subscription, but can make no other adjustments at this time.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have sent out an additional packet, containing the required items, to the [redacted], Colorado address, priority mail, to arrive today, December 1 by 3 PM,  requiring a signature, which is within the required 6 weeks time frame.It would bode well for the company to return calls, as stated, per their message, at their customer service number,  or answer calls as they come in, as it creates a sense of disingenuous practices when they do not return calls as stated, especially after several attempts at contact.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:who was this receipt stolen from?  Don’t you have names linked with the receipt numbers? This is not acceptable business practice.  Did the person who have these receipts stolen report them stolen? What is your process for stolen receipts?  This makes your company look bad.  I would like a manager to respond to my complaints.  What is being done to prevent this in the future?
Sincerely,
[redacted]