Backdrop Outlet

Review: I placed an order september 6th 2013, waited over two months for item was told it was on backorder and would be in within the first 4 weeks. Never received item. Contacted company item was still on backorder continued to wait. Contacted company on November 11th requesting refund. Have yet to seen my money credited to my account. Ordered show as canceled on November 13th 2013. Still waiting for my refund. I have documented emails and correspondence with this company.Desired Settlement: Have yet to been credited and it is beyond 13 days as of Nov 24th 2013.

Business

Response:

This has been refunded .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a backdrop on Thursday January 14. I had a photoshoot Saturday January 23 so I thought it would come in time. I looked at their shipping and it says generally ships the next business day. I was like awesome! I'll have it next week sometime and I'll have it for Saturday. I never received anything saying it was shipped so I emailed them on Tuesday January 19 to see the status of my purchase because I thought it would of ship Friday or Monday. The person who emailed back said it would ship in 24-48 hours ... That's was on Tuesday. I now lost a client because they picked out the backdrop. Friday the 22 came around and still haven't heard anything about it being shipped. Called them and they said "if you don't put it in the notes when you order it that you want it next day shipping then it's 7-10 business days. Nowhere in their shipping description does it say that because I would have done that. I told them I wanted my money back and they told me that can't do that because it's already "shipped" then I get an email from the manager saying that he doesn't know why it hasn't been shipped but he can ship it Monday January 25 to be to me by Wednesday January 27. So the person on the phone lied because it hasn't been "shipped". I lost a client due to this and I want my money back for all this in-convince due to their false advertisement.Desired Settlement: My money back because I now lost money due to a client not wanting the photoshoot.

Business

Response:

a refund has been processed

Review: I contacted the company regarding returning an item. Returned the item per their policy and was give a Return Authorization number. I contacted the company in the end of April, when I had not recieved a refund to my credit card. I was told the item was recieved back and a credit was being placed on my account. I then asked if I could be refunded the money as I did not plan on any additional purchases since I was not happy with the quality of their items. They agreed to refund the money in the amount of $109. I called again on May 5th and was told they would process the refund, as if it had not been processed. I called yesterday a full week later (May 12th) and was told they would get right on it and j would have a confirmation email regarding my refund by the close of business. I did not receive this. I would like to receive my refund as promised. My next step will be to refute the charges with my credit card company.Desired Settlement: Return the $109 back to my credit card as promised ASAP

Business

Response:

customer was refunded today and sent a copy of the refund receipt per store police all returned items are for store credit it is stated on website and invoices she was not due a refund but we gave it to her anyway

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received my refund. In response to not being eligible for a refund, while I understand the "policy" outlined on the website, upon contacting the company was advised I would be refunded the money to my card. Perhaps it would be better if those handling calls were advised how to respond to individuals and state the "policy" rather than advising them incorrectly. Thank you for following up to your word. Additionally, I find your practices quite shady and will NOT be ordering again.

Regards,