Badgersett Research Corporation

I am rejecting this response because:
I have not yet received a refund. I will update to a satisfactory response once a full refund has occurred.

We are still catching up on our backorder queue and we have switched staff due to slow time responding to orders and email queries.I will check your order and see if it was shipped this spring and get you an update on its status.  Please remember that some orders do take up to 2 years to ship...

due to the limited availability of some plant types. Thanks,Megan [redacted]Greenhouse Manger

Hi, I have taken over the order shipping after our long time secretary left us for personal reasons.I'm sorry that your order got overlooked. It will be shipped today with plants in excellent health packed carefully.Thank You, Megan [redacted]Greenhouse Manager

HI, Sorry we do not offer refunds on plants and it does sometimes take up to 2 years to ship orders that include certain varieties that have limited stock like the XL hazel.Also I am now taking over for Sara and looked at your order which is marked for a fall shipment this year.Therefore I will...

still ship your plants.Hope this helps, Megan [redacted]Greenhouse Manager

We are currently shipping our backordered trees from last summer. We are about 4 weeks behind schedule due to the rain, but all backorders will be shipped we hope by the end of the month.As stated on our website, we do not offer refunds and sometimes it can take up to two years for orders to be...

filled due to the experimental nature of our plants.Your order will be shipped. I will move it to the top of our list and hopefully get it out by this weekend. Hope this Helps,Megan [redacted]Greenhouse Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do in all sincerity hope that they do in fact ship the plants this time (according to my calendar it is fall so they should arrive soon). So I will accept their response rather than drag this out by 1) pointing out that I never received any plants so I was not asking for a 'refund on plants', but a refund of my order payment for plants which I read and understood would arrive the same year I bought them. Therefore, I will change plans again and find a spot for them on my farm. 2) If this "business" is so short-handed and far behind, they may want to think about closing their order site temporarily and also disclosing to their customers that once the bill is paid and you go into their que it is anyone's guess when their plants will actually be shipped to arrive. 3) Also, if they are so far behind on orders they may want to rethink refunding money to customers who do not receive promised product thereby freeing up stock to fill orders more quickly.4) It really needs to be said that it is a sad Business that only responds to their customers once they have made a complaint through the Revdex.com. It should be noted, they will NOT get any referrals of business from me.

We are a small family business and have had to lay off all of our extra employees this year. We are shipping orders as quickly as possible. Your order is int he queue and I will get it shipped asap.Sadly sometimes it does take us time to prepare and ship certain orders, which is why our shipping...

policy states that sometimes it takes up to 2 years to ship an order. I will however see if I can accelerate your order and move it up on the queue. Megan [redacted]

Hi,I have been working on your issue and am also the one responding to the Facebook messages. I've just been away from the computer for the past month due to our strange weather and trying to cover for the employees we recently let go.I have spoken to Philip about your issue and he and I are...

trying to figure out if there is a way we can offer you a special circumstances refund as the person who previously handled your order backed it up so badly.Normally we don't offer a refund unless we haven't been able to ship for 2 years, because our waiting list really is that long.However I'm working on it and it will totally depend on if our few stockholders agree to breaking policy.Sadly they have not responded to our emails on the subject, which is the reason I had no update to give you. Thanks for your understanding, Megan [redacted]Greenhouse Manager

Your order will be shipped this shipping season. Sorry for the delay we have had to let our office/ shipping staff go after many issues. Megan [redacted]Greenhouse Manager

Sorry that we're behind on everything this year.I'm trying to keep up but we lost all our external funding and are down to a skeleton crew.I will check your order and ship it asap. Megan [redacted]Greenhouse Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.IF this company would have advised us at any time that it takes up to 2 years to fill their orders, I would not have had to resort to asking for help from the Revdex.com.  There is no where on their website or order forms that I could find that advises this information.  I am anxious to see what we receive when our order is shipped.  We ordered a t-shirt that we have never received along with hazel nut trees.  I'm wondering what quality of product we are going to receive.I want to thank you for getting a response from this company and hopefully they will send our complete order.  If they do not send our complete order I will have to contact you again since they do not reply to any of my emails, letters, or phone calls.

Thanks. I will keep working on it, though it may take a bunch more time. Megan

Regarding Ms. [redacted]'s order: The plants were shipped on August 8th, 2016 and delivered on August 11th, 2016USPS Tracking/Confirmation #: [redacted]

I am rejecting this response because:
I actually did accept a plant shipment reluctantly. That was three years ago. After being told twice that they were coming (twice)and then never receiving them I felt it had been too long and that I just wanted the money that I sent. there is no excuse for this type of business: experimental farm, chaos in the office, strict no return policy...I have heard many from your office.  I am tired of dealing with this and I will just accept a refund at this point. Your chance to redeem your reputation with the promise of replacement plants has come and gone over the past three years.