Bag Borrow or Steal

Dear customer, We sincerely apologize for your recent experience with us. The item in question, you had originally rented from us in November 2008. In December you were able to purchase the item at a discounted rate. Upon receiving your submission to sale the item back to us, the offer given to you...

was based off of the images and description you listed.  Though we do our best to be as accurate as possible, all offers are contingent upon final inspection at our Fashion House to allow for things we cannot for see. In this case, when we received the item in person, it was noticed that the overall condition and wear no longer met our condition standards. It was not in regards to any refurbishment that may had been done to the item in the past, but the current overall condition including the exterior & interior.  We do often buy back items originally purchased from us however ALL items that we purchase through this program are dependent upon the current condition of the item(s).  We have high condition standards because we are re-selling to our customers and want to provide the best previously owned products. Overall, we do apologize that we were not able to accept your item but do thank you for your understanding. All the best, BBOS team

Complaint: [redacted]I am rejecting this response because:
The company advertised the sale of a purse and I accepted their offer to buy it. I paid the asking price and was emailed a receipt of purchase as well as a receipt for shipping. It was I who went to great lengths to inform the company that I had discovered that the purse they were sending me was not the one for which I had contracted. According to Contract law they had offered to sell a purse, I accepted and provided them with the necessary "consideration" or payment for said item. If they had made a mistake, to be blunt, that is really not my problem. I should still be awarded the item for which I contacted or an item of equal value (which would be another purse of my choosing with an MSRP of approximately $1500.00 and a retail price of $725.00 which was the MSRP and retail value of the purse for which I contracted). A $25.00 credit does not come close to making me "whole" for a mistake that the company made. This error was not my fault and I am the one who is out a purse valued at $725.00, for which I had contracted.
Mr. G[redacted] has shown nothing but bad faith in his dealings with me. I singlehandedly discovered the problem and attempted to resolve it without the least bit of help or responsiveness from Mr. G[redacted]. I had to call several times over the course of several days in order to get a response and it was I who instructed an associate (Jovan) in his customer service department to have the purse that they had sent to me rerouted to them. If not for my persistence, I would have been sent a purse that I had never seen or wanted and the onus would have been on me to mail it back. I contracted to buy a purse worth, according to their site, $725.00, and with my coupon, it was to cost me $168.00 They made a mistake, attempted to pawn off a purse valued at $210.00 in its place and want me to be satisfied with a $25.00 credit??!!! That is an unconscionable and insulting response to my irritation and aggravation and does not serve as satisfactory compensation for THEIR error. Why  would anyone ever purchase an item from this company when they do not stand by their listings and will nullify a transaction at their discretion with insufficient compensation to their customers?
 
 
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: This handbag was purchased less than 3 months ago. Clearly there was no quality control of the product if the leather around the strap ripped so shortly after being purchased. "Pre-loved" or not, the handbag should not have been sold on your site, with all of the descriptives being noted as superficial, when really it is unusable.  I brought the bag to my local cobbler who told me that it can not be fixed. I refuse to take your suggestion to go to a local department store to pay for repair when I already spent close to $800 less than 3 months ago. Policy or not, I believe that I am owed a refund. No consumer should have to pay close to $800 for a product that failed them in such a short period of time. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I did not give my consent for a credit check to be done on me when I placed the order. It is fraudulent to perform a credit check without obtaining permission. I did not give my SS# so how was a credit check done?

Good day,
Thank you for contacting Bag Borrow or Steal.
Please review our Terms and Conditions as follows. When you place your order, it also states that the item is Credit Check Required.
4. Becoming a Member and Obtaining an Account
Before you can begin use of the Service, you must register through the Site to obtain an account. By registering as a member through the Site you give us permission to obtain credit information from consumer credit-reporting agencies. Typically this is done when requesting a "Credit Check Required" item HOWEVER we reserve the right to perform this at any time you request a BORROW item. You must be 18 years of age or older to register as a member and use the Service. You agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form (such information being the "Registration Data"), and you agree to maintain and promptly update the Personal Information section of the site to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have any reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your Account and refuse to offer you any and all current or future use of the Service and the Site. You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer. You are solely responsible for any activity related to your Account. If you suspect any unauthorized use of your Account, notify us immediately. In order to provide you with ease of access to your Account, we may place a cookie (a small text file) on the computers from which you access the Site. When you revisit the Site, this cookie will enable us to recognize you as the Account holder and allow you to more easily access your Account.
 I hope that you have found this information helpful. Please be sure to let us know if you have any further questions or concerns. All the Best,
Aaron Director of Customer Care
BAG BORROW or STEAL
(866) 922-2267| [email protected] Bagborroworsteal.com

Dear [redacted], I am very sorry for your disappointment. We had listed the Prada Vitello Daino Snap Top Tote on our site for purchase on 04/22/2015 listing the following conditions as a Pre-loved item. Light wear to corners. Cracked casing along top edge and handles. Noticeable scratches on hardware....

Darkening on underside of handles. Pink stains on main open interior pocket. Light stains on zipped interior pocket. We do make sure to describe in detail the condition of the items we sell. There was no evidence when inspected that there were any issues with the handles. We do not have any sort of warranty for our items as they are Pre-owned.Again, I am very sorry.

Dear [redacted], We are very sorry for any disappointment you have experienced. We did receive your [redacted] handbag you submitted for sale on 05/21/2015 via UPS. Once received, our Buying Specialist reviewed the item for condition and authentication on 05/22/2015. She marked the specific submission on your...

account stating: Item received with malfunctioning zipper that sticks and does not zip closed. The teeth separate when zipped close. The item has permanent damage. We are returning with the dust bag and the detachable shoulder strap.Unfortunately due to the condition the item was declined for purchase. We shipped the item back out  on 05/26/2015. [redacted] states that it was requested the item be held at their Will Call for pick up. The item was returned back to us on 06/08/2015 as there was never a pick up attempt. We then shipped the item out again to the confirmed address on 06/08/2015 and was delivered 06/10/2015.We do not carry or use items received for purchase and take the highest care possible when in possession. During our inspection process, we do remove detachable straps as part of our process.Again, we apologize for any disappointment.Aaron G[redacted]Director of Customer Care Bag Borrow or Steal

I am sorry for your disappointment. However, the item was described as Final Sale and the condition of the item was listed. The images also show all of the wear described. I have added a link to the images for your review. This item does not qualify for any refund or...

credit.
 http://www.bagborroworsteal.com/details?productId=[redacted]
 
This mini Marc by Marc Jacobs shoulder bag is made from leopard printed calf hair with blue leather trim, orange leather accents, and gold-tone metal hardware. Details include an adjustable shoulder strap, drawstring closure, and fully lined interior. Carry this style over the shoulder or cross body. Please note: Read condition carefully. This item is final sale. No returns or exchanges allowed on this item.
 
 
Pre-loved Condition | Condition Definitions Large areas of calf hair rubbed off. Light creasing on leather trim and shoulder strap.