Bailey Motors

Hello,Thank you for contacting Sundial BrandsOur Customer Service team has been in contact with the customer regarding order [redacted] The order has been canceled and been refundedIf you have any other questions, please let us know.Best regards,

Hello,Thank you for contacting us backOur customer service team has reached out to the customer and will continue working with the customer to resolve this matterBest regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] [redacted] *** [redacted] The business has responded to my messages and has reshipped a new orderHopefully I will receive my productsIf I don't, you'll hear from me againThank you! Sincerely, [redacted]

Hello,Thank you for your inquiryWe received an email from [redacted] on Saturday, December ***Weekends are non-business hours so we are unable to respond to a request until the following MondayWe have responded to her this morning, Monday, 122016, that her Manuka Honey & Mafura Oil Intensive Hydration Masque shipped on Thursday, It shipped through FedEx and is scheduled to arrive on Tuesday, 122016.If she would still like a refund, we asked her to contact us back directly so we can assist her furtherThank you again for reaching out to usIf you have any further inquires, please let us know

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Regardless of SheaMoisture response, I still feel they failed to disclose the name change on their Jamaican Black Castor Oil products on their website. The company assumed customers were aware the product ingredients were the same but the name was changed. A disclaimer should be noted on their website about the name change. This way it gives customers the option to purchase the items or not. I am still not satisfied on how the company does not go "over and above" to meet customer satisfaction, but actually fight tooth and nail with out bending and making a happy customer. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to speak to management. This issue is not resolved because they did not respond to my intial complaint from last Wednesday. They ignored me and sent the product without asking me if I still wanted the product. I want a refund. They shipped this item without verifying that I wanted a backordered item. This is unacceptable. They sent the product and did not respond to my complaint. I sent a response to them last week ,before it was shipped, expressing how they should have given me my money back. Regardless of the fact that it was shipped, I'm beyond upset and I want my money back. They have poor communication and unethical business practices. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Hello,Thank you for your inquiry. We did receive a call from *** *** on Monday, December **, and were dismayed to learn of her dissatisfaction. We agreed right away to cancel her order, and processed the order for immediate refund. As we note on our website, and as is
typical of many online transactions, credit card companies often require 3-business days to process a refund request. We can assure you that Sundial immediately processed this request for refund without delay, and expect by this writing that our customer has already received the refund Should you have any further inquiries, please contact us back and we will be happy to assist you further

Hello,We checked our records for her order, ***She was refunded $for her two items on 12/**/Our team missed the tax amount and refunded the tax amount of $on 12/**/Our customer support team is in contact with the customer and is being handled directly.If you have any
other questions, please let us know.Best regards,

Hello ***, Thank you for contacting Sundial BrandsWe are sorry to hear of this situation, and sincerely regret any inconvenience our consumer experienced with her orderWe checked our records for this order, ***, and see that the order shipped January **, We followed up with the
carrier, which informed us that due to severe weather conditions affecting the Northeast at the time, shipments may have been delayed by the carrier. As of February ***, tracking became available and shows that the package was delivered on February ***, at 3:pmThe tracking through *** is as follows: ***We are glad our consumer has received her products, and hope she continues to enjoy themPlease let us know if there is anything else we can assist you withBest regards,

At this time, I have been contacted directly by Sundial Brands LLC regarding complaint ID ***, however my complaint has NOT been resolved because:This is the only response I received from Sundial Brands LLC:Confirming our phone conversation yesterday, I have followed up with our
Quality Assurance team regarding your experience with both the Raw Shea Butter and Coconut & Papaya body washesThey have conducted their investigation and due diligence and have not found the results you experienced.The dye removal you have attributed to our products on your towels is the 1st such complaint we have received on these products and they have been on the market since 2011.Although not discussed yesterday I would like to inform you we typically hear about 'lime soap' or soap sm which is normally seen in tubsIf you live in areas with hard water natural cleansers may react and create this film around the tub.Our R&D team has suggested washing towels in hot water with Borax to lift any residueSince the above is not the issue you have experienced and your complaint is the 1st of this type Sundial is not prepared to make any changes to our label based on this issue.Regards,*** ***Director Customer Service*** *** *** * *** *** *** ** ***
***
Jo Ann W***

Good Afternoon,Thank you for contacting Sundial BrandsOrder *** for *** *** has shipped complete and with the exact products she has requestedWe have had a name change from Strengthen, Grow & Restore to Strengthen & Restore but the ingredients and benefits are exactly
the sameThe Return Policy that must be checked and agreed to prior to completion of order can be found through this link: ***By *** submitting the order, she has agreed to the terms of the Return PolicyFor the extra charges *** claims were charged, please provide information regarding those chargesThe order came out to a total of $which as what was charged to her cardLet us know what those extra charges are so we can look into this further.Thank you again for reaching out to SundialIf you have any other questions, please let us know.Best regards,

Hello,Thank you for contacting Sundial BrandsThe customer has been contacted on their order, ***The order is being reshipped at no extra charge. Thank you again for reaching out to usIf you have any other questions, please let us know.Best regards,

Hello,Thank you for contacting Sundial BrandsOur customer service team has been in contact with the customer and we reshipped order ***The packaged was delivered on 1/**/2017.If you have any other questions, please let us know.Best regards,

Hello,Thank you for contacting Sundial BrandsWe have been in communication with the customer and have informed her that it takes a few days for her request to processThe customer has reached out to our Customer Service team regarding the incorrectly shipped product and the team provided a
tracking number for the replacementOur offices are closed during weekends and was not shipping during the recent President's Day HolidayThe tracking for the replacement product is *** through *** and will be shipping today overnightThis information has been relayed to the customer and we hope she enjoys the product she purchased. Thank you again for reaching out to usIf there is anything else we can assist with regarding this matter, please let us know. Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I would like to speak to management. This issue is not resolved because they did not respond to my intial complaint from last Wednesday. They ignored me and sent the product without asking me if I still wanted the product. I want a refund. They shipped this item without verifying that I wanted a backordered item. This is unacceptable. They sent the product and did not respond to my complaint. I sent a response to them last week ,before it was shipped, expressing how they should have given me my money back. Regardless of the fact that it was shipped, I'm beyond upset and I want my money back. They have poor communication and unethical business practices.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] 
[redacted]...

[redacted]The business has responded to my messages and has reshipped a new order. Hopefully I will receive my products. If I don't, you'll hear from me again. Thank you! 
Sincerely,
[redacted]

Hello,Thank you for your inquiry. We received an email from [redacted] on Saturday, December [redacted]. Weekends are non-business hours so we are unable to respond to a request until the following Monday. We have responded to her this morning, Monday, 12/**/2016, that her Manuka Honey &...

Mafura Oil Intensive Hydration Masque shipped on Thursday, 12/**/2016. It shipped through FedEx and is scheduled to arrive on Tuesday, 12/**/2016.If she would still like a refund, we asked her to contact us back directly so we can assist her further. Thank you again for reaching out to us. If you have any further inquires, please let us know.

Hello,Thank you for your inquiry.  We contacted [redacted] back today regarding her request. We will be providing her a refund once we receive further information from her regarding her shipment.   Thank you again for reaching out to us, we appreciate it!

Revdex.com:At this time, I have not been contacted by Sundial Brands regarding complaint ID [redacted].Sincerely,[redacted]

Hello,Thank you for contacting Sundial Brands. Our Return Policy is that all products can be returned at the store they were purchased from. Our General Counsel will be reaching out to the consumer today to investigate and resolve the issue.Thank you again for reaching out to us, we appreciate...

it!Best regards,