Bailey Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Thank you for contacting Sundial Brands. Our Customer Service team has been in contact with the customer regarding order [redacted]. The order has been canceled and been refunded. If you have any other questions, please let us know.Best regards,

Hello,Thank you for contacting us back. Our customer service team has reached out to the customer and will continue working with the customer to resolve this matter. Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Regardless of SheaMoisture response, I still feel they failed to disclose the name change on their Jamaican Black Castor Oil products on their website. The company assumed customers were aware the product ingredients were the same but the name was changed. A disclaimer should be noted on their website about the name change. This way it gives customers the option to purchase the items or not. I am still not satisfied on how the company does not go "over and above" to meet customer satisfaction, but actually fight tooth and nail with out bending and making a happy customer.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]