I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello,Please accept our apologies for the unacceptable service you have experienced to-date.We will stop delivery of the paper to your home and have validated that no account/bill is connected to your address.Regards,Consumer Marketing
We apologize for the issues experienced by Ms***.We have made numerous attempts to contact the customer without success Unfortunately our records do not match the address information provided in the complaint We located an account for the customer, at another address, and
provided a refund dated back to 10/01/ The refund may be expected within days.Regards,Consumer Marketing
The delivery person stopped this account in error This has been corrected I contacted the consumer today and they reported that the service is now “perfect.”Tommie ***
The initial findings were that this delivery address is outside of the current delivery route. We are checking one more option and will respond by Monday to the consumer. The only options may be the electronic edition or a mailed newspaper
I am rejecting this response because: After talking to Michelle H***, she said they were sending a refund check for $I have been without a paper for months, possibly This amount does not cover my gas, nor my moneyWhich I had already paid for in the subscriptionI feel they need to re-calculate
Regards,
*** ***
Hello,Please accept our apologies for a delay in getting the paper restarted.We are processing a two-week courtesy credit on this account for the delay and it should be reflected on the account within two business days.The operations team is addressing this issue and will resolve it immediately.If...
additional questions arise or to confirm the credits on your account, please contact Subscriber Services at [redacted]Regards,Consumer Marketing
matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12506927
I am rejecting this response because:I have NOT received any Refund from the Winston Salem Journal newspaper.Today I am showing that the Winston Salem Journal is yet trying to take more moneyfrom my bank account. I have yet to receive the other money they took when I filed my initial complaint of $35.45. I need this resolved immediately. cc: PayPal State Employee Credit Union
Regards,
Lynne Melby
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Company Response: The delivery person has been replaced in that area. The customer has been contacted and reports that service is much improved and she is delighted with the improvement. Tommie [redacted], Regional Circulation Director, has provided the customer her cell phone number...
should any further service issues arise. Sincerely, Tommie A. [redacted] Tommie Anne [redacted] Regional Circulation Director Winston-Salem Journal Greensboro News & Record (o) [redacted] | (c) [redacted] --------------------------------------------------------- 200 E. Market Street Greensboro, North Carolina 27401 418 N. Marshall Street Winston-Salem, North Carolina 27101
Hello,We apologize for the delivery issues experienced by Ms. [redacted].We have alerted our operations team to confirm delivery and assigned a manager to 'spot check' for service. IF issues continue, the manager will immediately resolve with the carrier.We are confirming that credits are on the...
account for missed delivery of newspapers as reported by Ms. [redacted].Again, we apologize for the issues and appreciate your patience as we work through this matter.Regards,Consumer Marketing/Subscriber Services336.727.7462
Hello,We apologize for the lack of service received by Mrs. [redacted].The seven-day service has been restored on the account and operations is aware of the delivery issues and working to resolve them. We are processing a 30-day courtesy credit to the account and confirmed credits for any missed...
This customer did receive this offer in error and is technically not eligible for the offer since is currently a subscriber. However, we will honor the offer. Please mail your payment to my attention: Tommie A. [redacted] Regional Circulation DirectorWin-Back OfferThe Winston-Salem...
Thank you for alerting us to this customer's complaint. We will investigate and work with customer to resolve. Alton [redacted]PublisherWinston-Salem Journal
Please accept our apologies for the unacceptable service you experienced to-date.As a courtesy, we will post a 30-day credit to your account (please allow up to 3-5 business days for the credit to accurately reflect on your account). Your billing rate/intro rate is valid for up to six...
months.We thank you for your patience.Regards,Consumer Marketing
Hello,All home delivery subscription terms are available on consumer invoices and www.journalnow.com/subscriberterms.All subscriptions continue after expiration unless the customer notifies subscriber services in advance.As a courtesy, we have removed any balance from this customer's...
The manager of this region, Mr. Donnie [redacted], has been in contact with the Hutchens’ and has reported that he is working to correct the...
service issue. The consumer reported today, February 12, 2018 that service on 2.9.18 was much improved with the paper arriving before 7am. They have received a paper every day since speaking with Mr. [redacted]. Ms. [redacted] has credited their account for 7 days of service for the missed papers. Ms. [redacted] has also provided the subscriber with her cell phone number should any further service issues arise. Sincerely, Tommie A. [redacted] Tommie Anne [redacted] Regional Circulation Director Winston-Salem Journal Greensboro News & Record (o) [redacted] | (c) [redacted]
Hello,Thank you for bringing this to our attentionWe contacted the subscriber and resolved.Again, thank you for your patience.Consumer Marketing
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello,Please accept our apologies for the unacceptable service you have experienced to-date.We will stop delivery of the paper to your home and have validated that no account/bill is connected to your address.Regards,Consumer Marketing
We apologize for the issues experienced by Ms***.We have made numerous attempts to contact the customer without success Unfortunately our records do not match the address information provided in the complaint We located an account for the customer, at another address, and
provided a refund dated back to 10/01/ The refund may be expected within days.Regards,Consumer Marketing
The delivery person stopped this account in error This has been corrected I contacted the consumer today and they reported that the service is now “perfect.”Tommie ***
The initial findings were that this delivery address is outside of the current delivery route. We are checking one more option and will respond by Monday to the consumer. The only options may be the electronic edition or a mailed newspaper
I am rejecting this response because: After talking to Michelle H***, she said they were sending a refund check for $I have been without a paper for months, possibly This amount does not cover my gas, nor my moneyWhich I had already paid for in the subscriptionI feel they need to re-calculate
Regards,
*** ***
Hello,Please accept our apologies for a delay in getting the paper restarted.We are processing a two-week courtesy credit on this account for the delay and it should be reflected on the account within two business days.The operations team is addressing this issue and will resolve it immediately.If...
additional questions arise or to confirm the credits on your account, please contact Subscriber Services at [redacted]Regards,Consumer Marketing
[To assist us in bringing this...
matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12506927
I am rejecting this response because:I have NOT received any Refund from the Winston Salem Journal newspaper.Today I am showing that the Winston Salem Journal is yet trying to take more moneyfrom my bank account. I have yet to receive the other money they took when I filed my initial complaint of $35.45. I need this resolved immediately. cc: PayPal State Employee Credit Union
Regards,
Lynne Melby
I have spoken to the subscriber, apologized and resolved the issue.KMK
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Company Response: The delivery person has been replaced in that area. The customer has been contacted and reports that service is much improved and she is delighted with the improvement. Tommie [redacted], Regional Circulation Director, has provided the customer her cell phone number...
should any further service issues arise. Sincerely, Tommie A. [redacted] Tommie Anne [redacted] Regional Circulation Director Winston-Salem Journal Greensboro News & Record (o) [redacted] | (c) [redacted] --------------------------------------------------------- 200 E. Market Street Greensboro, North Carolina 27401 418 N. Marshall Street Winston-Salem, North Carolina 27101
Hello,We apologize for the delivery issues experienced by Ms. [redacted].We have alerted our operations team to confirm delivery and assigned a manager to 'spot check' for service. IF issues continue, the manager will immediately resolve with the carrier.We are confirming that credits are on the...
account for missed delivery of newspapers as reported by Ms. [redacted].Again, we apologize for the issues and appreciate your patience as we work through this matter.Regards,Consumer Marketing/Subscriber Services336.727.7462
Hello,We apologize for the lack of service received by Mrs. [redacted].The seven-day service has been restored on the account and operations is aware of the delivery issues and working to resolve them. We are processing a 30-day courtesy credit to the account and confirmed credits for any missed...
papers.Regards,Consumer Marketing
This customer did receive this offer in error and is technically not eligible for the offer since is currently a subscriber. However, we will honor the offer. Please mail your payment to my attention: Tommie A. [redacted] Regional Circulation DirectorWin-Back OfferThe Winston-Salem...
JournalP.O. Box 3159Winston-Salem, NC 27102
Thank you for alerting us to this customer's complaint. We will investigate and work with customer to resolve. Alton [redacted]PublisherWinston-Salem Journal
Please accept our apologies for the unacceptable service you experienced to-date.As a courtesy, we will post a 30-day credit to your account (please allow up to 3-5 business days for the credit to accurately reflect on your account). Your billing rate/intro rate is valid for up to six...
months.We thank you for your patience.Regards,Consumer Marketing
Hello,All home delivery subscription terms are available on consumer invoices and www.journalnow.com/subscriberterms.All subscriptions continue after expiration unless the customer notifies subscriber services in advance.As a courtesy, we have removed any balance from this customer's...
account.Regards,Consumer Marketing
I would like letter of apology. no I have no refunds as of yet.
The manager of this region, Mr. Donnie [redacted], has been in contact with the Hutchens’ and has reported that he is working to correct the...
service issue. The consumer reported today, February 12, 2018 that service on 2.9.18 was much improved with the paper arriving before 7am. They have received a paper every day since speaking with Mr. [redacted]. Ms. [redacted] has credited their account for 7 days of service for the missed papers. Ms. [redacted] has also provided the subscriber with her cell phone number should any further service issues arise. Sincerely, Tommie A. [redacted] Tommie Anne [redacted] Regional Circulation Director Winston-Salem Journal Greensboro News & Record (o) [redacted] | (c) [redacted]