[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint:...
[redacted]
I am rejecting this response because:
They did not agree to discontinue the business practice of adding products and charges to my account that I do not order. They claim that because I may not have, for whatever reason, opted out for a product that I have de facto ordered it. The failure to opt out is not a product order. You can fail to opt out for many reasons, including error by the company. I had to hold for 6 minutes to get a customer service person in order to opt out of Spark Magazine, a product I did not order.
Regards,
[redacted]
Melissa, Thank you for your assistance in this. Attached is the email we sent to Ms. [redacted] on Dec. 11 confirming her refund. Let me know if you need anything further. Sincerely, Alton A. [redacted] Publisher of The Winston-Salem Journal VP North Carolina Group – BH Media [redacted] office [redacted] mobile From: Simmons, Kimberly W. Sent: Monday, December 11, 2017 12:58 PM To: TLTM Tyner Cc: May, Colby; McLeod, Tommie A.; Stanfield, David H.; Brown, Alton A. Subject: RE: Winston Salem Journal - Complaint ID 12506927 Good Afternoon, I wanted to let you know that we have refunded your credit card for the amount of $121.05. Your account has been stopped so there will be no other withdrawals from your account. I do apologize for any inconveniences this may have caused you. Thank you Kim [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint:...
[redacted]
I am rejecting this response because:
They did not agree to discontinue the business practice of adding products and charges to my account that I do not order. They claim that because I may not have, for whatever reason, opted out for a product that I have de facto ordered it. The failure to opt out is not a product order. You can fail to opt out for many reasons, including error by the company. I had to hold for 6 minutes to get a customer service person in order to opt out of Spark Magazine, a product I did not order.
Regards,
[redacted]
Melissa, Thank you for your assistance in this. Attached is the email we sent to Ms. [redacted] on Dec. 11 confirming her refund. Let me know if you need anything further. Sincerely, Alton A. [redacted] Publisher of The Winston-Salem Journal VP North Carolina Group – BH Media [redacted] office [redacted] mobile From: Simmons, Kimberly W. Sent: Monday, December 11, 2017 12:58 PM To: TLTM Tyner Cc: May, Colby; McLeod, Tommie A.; Stanfield, David H.; Brown, Alton A. Subject: RE: Winston Salem Journal - Complaint ID 12506927 Good Afternoon, I wanted to let you know that we have refunded your credit card for the amount of $121.05. Your account has been stopped so there will be no other withdrawals from your account. I do apologize for any inconveniences this may have caused you. Thank you Kim [redacted]