Balboa Capital Corporation

Revdex.com:
I spoke with [redacted], the supervisor at Balboa Capital today at 2:10 p.m. pst and have reached a "tentative" agreement with the 3.9% financing offer that was originally given to me.  He will...

forward me the documents required to obtain this financing rate, however we are just starting this process, therefore will take ample time to reach an accord.  He did absolve the matter of the original sales agent, [redacted] being "new" to the company for the error involved.  Regards,
[redacted]

This was filed in error.

I signed on for a 5 year restaurant equipment lease where I agreed to pay $14xx every three months beginning May 1. The representative stated this and the documentation said this as well. To execute the lease I agreed to pay $940 in fees, but on March 1, Balboa drafted over $2000 from my account with no warning. Later they sent me an invoice and cited their contract stated there would be "pro-rated" charges. The wording in their contract is solely intended to defraud customers since they had me sign a statement saying the first draft would be May 1st. My representative NEVER told me about a March payment and I didn't get an invoice until after the draft. This draft also had documentation fees, sales tax, and insurance fees. Having no choice, I paid them thinking, these were one time fees and May 1 would only be the $1400 payment promised in the document. Well, the May 1 payment was over $1800! It included more taxes and a non-insurance fee- the same as on the "pro-rated" UNauthorized draft. I found out I was to submit proof of insurance- information not revealed when documents were collected to start the lease. And I was told Balboa charges finance charges on the taxes paid on the equipment. So what amounts to less than $1500 in total taxes is $3600 paid to Balboa. I was never given an option to pay the taxes ahead of time to avoid finance charges. I was never told I'd pay finance charges on taxes. I have asked for where the contract states these charges- I have not received an answer.

We have contacted the customer and are working on a satisfactory resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To date, there are 41 documented complaints against Balboa on the Revdex.com site.  It is not a coincidence that at least 20% of those complaints describe the exact same scheme: that Balboa tricks their customers into unfair agreements.  The pattern is clear--and it is well-documented--that Balboa makes oral promises to lease equipment to customers with a $1.00 buyout at the end of the lease term, then Balboa sends them a written agreement with different terms buried in microscopic print (roughly 8 point font, or smaller).  Balboa tactfully misled and trapped us in an unfair agreement, just as it has misled its other customers.
The Revdex.com should not allow Balboa to continue to profit from this unfair and deceptive bait-and-switch tactic.
Regards,
[redacted]

We have contacted the customer and provided all the requested info to satisfy the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They keep being cynical and unwilling to resolve the issues against our initial agreement. They are dishonest and deceptive.
I only accept the resolution of " One year of interest payment on the loan with the option of buy out at the 1 year anniversary with no further interest on the balance of the loan. Also they will need to specify how much of my current payments are going against the principal and how much is interest. They specifically refuse to do this as I predict they want to apply ALL of this monthly payment to "interest only". If they do not have deceptive intentions, they must clarify this in writing.
Regards,
[redacted]

We have reviewed the customer's complaint and resolved the matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

We are reviewing this file in order to find a resolution to the complaint.

In my 20+ years of working in the Accounting field, have I ever come across a company that is unorganized with their billing and collection processes. Our numerous issues on the collection side, has made me regret this decision every day since the contract inception and wont end, until this contract is over in couple of years. They're inconsistent with sending paper invoices, and while they offer to pay by CC, the following month they tap on a CC fee on the invoice. They have cost us so much money on just my time talking to them on the phone about their billing, and my office admin tackling the issues with the copier....

We are in communication with the customer and are working to find a resolution that is satisfactory to both parties.

Balboa Capital is abiding by the terms of the agreement that were signed and agreed to by both parties.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.HELLO
thanks for your assistance with my dispute with Balboa Capital 
they have agreed to remove the charges from my bill 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Balboa Capital continues to deny fraudulent and unfair business practices and did not provide any resolution to this ongoing practice.]
Regards,
[redacted]

We are not able to comment on this account due to the current pending litigation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received any email which has been their normal correspondence, nor have I received any voicemail from the company.  They need to refund the balance of my money in order for me to be satisfied. thank you!
Regards,
[redacted]