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Balise Motor Sales Company, Inc.

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Reviews Balise Motor Sales Company, Inc.

Balise Motor Sales Company, Inc. Reviews (22)

I bought a car from balise the end of March of2015. From the beginning I had problems. In the first month of owning the car I had to bring the car in at least four times. Everyone the car was returned to me there were still problems. I asked to return the car because my mechanic who looked at the car informed me that I would have many issues. I asked to return the car under the month and milage limit. I was bullied into keeping the car by them threatening my credit and they kept on telling me that I was just having buyers remorse. It has been so bad that I even was verbally assaulted my one of their mechanics and nothing was done about the matter till I had to fill a complaint in which it took weeks for anything to be done and even then the matter was not really addressed. It has been a stressful situation and it continues. I feel like I have been sold a bad car which I am making payments on and have been bullied to keep a bad car which will continue to give me problems.Desired SettlementI think the only resolution at this point is to be able to trade the vehicle. After filing my last complaint more issues have occurred when dealing with Balise and the vehicle. The vehicle has had to go in twice because of headlights issues and now it needs to go in today after the issue was "fixed" This past Friday May 29th. After before this they had had the vehicle for a week. I see no other solution. When it has come to the vehicle there has been problem after problem. I do not feel comfortable owning a vehicle that needs to go to the shop every week nor do I feel like I should have to deal with that. It has disrupted my work schedule and my life. It has also caused alot of stress.Thank you,[redacted]Business Response what location was the vehicle purchased and service at?Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The vehicle was purchased at the [redacted] in Springfield attached to balise and it was worked on every time (8 times) at balise Hyundai in Springfield.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I would like to do the trade sooner then later. My check engine light is on and other lights keep flashing. Final Business Response Balise will be happy to assist the customer in trading the vehicle in. The customer can contact any of our dealerships for assistance.

Dealership is requesting refund given two weeks after the check has been cashed.I paid off my vehicle 6 months early and received a refund from the dealership for my GAP insurance. The check was in the amount of $571.29 and received it on January 13, 2015, cashed the check on January 20, 2105. I received a voice mail on February 4, 2015 from [redacted] at the dealership. [redacted] stated she made an error in her calculation and I needed to send $514.00 back.Desired SettlementI should not have to pay back for their mistake, especially finding out three weeks after receiving the check. The money is gone and now they are asking me to take it out of my pocket for their mistake.Business Response We apologize for the error. We appreciate that you have submitted payment.

dealer [redacted] not contact me about reimbursement or reimburse me for repair made at independent dealer. I had purchased a 2004 Hyundai Sante Fe from [redacted] Chevrolet on Jan 29, 2014. On march 9, 2014 my Sante Fe had stalled. I had it towed to a independent mechanic and they had found the crankshaft position sensor was broken. The technician that made the repair stated that the sensor broke because the crankshaft position sensor trigger was hitting it because the trigger or plate was bent. He said that this was most likely from a previous repair. Prior to the sale of the Sante Fe the dealership had replaced the head gasket, which requires the removal of the timing belt. Most likely the plate was bent due to the incorrect removal or installation of timing belt or this would have been broken sooner. I attempted to contact the dealer on march 24, and spoke with [redacted] Whalen, and was told that he would contact me the next day after reviewing the service history. I have yet to hear from him and left many messages. I understand that the vehicle had only a 30 day warranty but this was part failure was from a faulty repair prior to the sale of the vehicle. I just want to be given the same warranty on repairs as every customer. This is the second time I had problems with the dealership. Desired SettlementI just want the money I spent on the repair given back to me since the problem was because of a faulty repair prior to the sale of the vehicle. Repairs made prior to the sale should be given the same 1 year warranty as if I had it fixed and payed myself as a normal customer, and not the normal 30 day warranty. This cost put me behind on bills.Business Response Mr. [redacted] took delivery of his used 2004 Hyundai Santa Fe (VIN - KM8SB12B54UXXXXXX) on January 29, 2014. The mileage on the vehicle was XXXXXX at time of delivery. It was under a warranty of 30 day or 1250 miles whichever came first. On March first it was out of warranty. On March XX XXXX Mr. [redacted] took his vehicle to [redacted] in Chicopee, Ma XXXXX for a crank sensor, cam sensor, and plate repair. He never contacted us or made us aware of any concerns. He now would like us to pay for his entire [redacted] (615.53). We are denying reimbursement due to Massachusetts law (M.G.L.c. 90, s. 7N1 4) and we were not given an opportunity for repair. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept the response of the [redacted] Motor group for the fact that I had the vehicle towed because it was after the warranty had expired. I was willing to pay for the repair until I had been notified that the part failure was due to improper mechanical repairs done prior to the sale of the vehicle. This 2004 Sane Fe was supposed to be a "certified" used vehicle. Now, just shortly after the warranty was expiredthe crank shaft position sensor, not just failed, but broke due to an bent crank shaft tone ring or crank trigger as some may describe it. I need my vehicle and cannot go without it for my wife has appointments and my son has appointments. I had worked for a General Motor dealership in the past as a technician and have seen the dealership honor repairs made at other mechanical facilities. This is just bad business on behalf of [redacted]. It was not a expensive repair for some but to be out $400or so for me was a lot. Second, I did not want to go back to [redacted] for the simple fact that the last time I brought that vehicle to the Service department I had nothing but problems. The company did not want to spend anymore money on this vehicle because of what they already had into it and what they payed for it. At no point in time did I feel that the company was concerned for the customer, me. I have complained about the vehicle alignment and was told it was fine numerous times and every time I had asked to have someone drive with me to show them I was blown off. I was told they would put it on an alignment machine and check the alignment, but when car was dropped of I was told they test drove it and it was fine. I paid for a 4 when alignment and it was off by a lot. I did not ask to be reimbursed. The company has a history of ignoring customers, denying repairs on certified used vehicles, and making customer wait excessive amounts of time for a response. The Service [redacted] didn't even have enough respect or professionalism to call me back. So because this part failure was due to a mechanic improperly following repair procedures, which is listed in their computer system along with diagnostic repair info, the part broke and I'm stuck paying for it. The technician that fixed the vehicle is ASE certified A

Brought my car in for paint recall, which was poorly done. There was further damage to non associated areas of the car in the process.[redacted] was suppose to be helping resolve the issue that occurred at [redacted] auto body in west Springfield. I have emailed her roughly 10 times, where the last 6 have not been answered, as well as 3 recent calls that I left voicemails and have yet to hear back. This has all taken place over a 5 month period. I brought my car in for a paint recall and starters, the pInt was poorly done. There were scratches all over the newly painted area. Upon pickup, I looked over the car and requested the manager, [redacted] I believe it was, to come outside to look at areas of concern. He said no and that he was not going to fix his botch job, as well as the additional damage that was visible. He claimed it was all already there. He walk away from me without conversing about the situation and was cold in his demeanor. The damage that was incurred was scratches on the driver side from the door to the quarter panel, door panels were stained, and the portion painted was poorly buffed, making the scratches visible on FRESHE paint. There was a an settlement offered, but an agreement was not reach. [redacted] told me that she would research the details, but I have not had contact with her since early December 2014. She is simply avoiding any contact that I have attempted.Desired SettlementRedip door panels and I am willing to settle for my driver side and roof being rebuffed. I feel this would be a quick fix so that we may move on from this situation.Business Response Photos of the complaint show that the damage that [redacted] is referring to is weather realted and not as a result of the repair that was done. My last conversation with [redacted] was that I would ask that it be reviewed again and if the result was different I would contact him. As a good faith effort, I [redacted] be happy to do that again.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have attempted contact at least 5 times with no response. The lack of quality workmanship by your employees was was displeasing. As I have explained to you and to the "manager" at said location, the roof if in which you painted was swirled with scratches in the corner of the roof. This can be confirmed by looking at it. When the initial painting was done, the sides of the roof we're scratched from someone's sloppy workmanship. The workmanship. As a result my roof moldings were damaged, which was agreeded. The roof was rebuffed, but the still remains to be scratches along one corner of the roof. On a side not, really sad this is the only way I have received a response. Thanks [redacted].Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I appreciate the acknowledment. As stated before, I feel the pictures do not clearly show the area in question. The camera quality was poor, and based on angles of lighting, does not truly express the concern. I look forward to a resolution and hearing from you.Final Business Response Can you clarify what you mean by redip the door panels? Are you referring to the oxidized outdoor piece?

Dealership is requesting refund given two weeks after the check has been cashed.I paid off my vehicle 6 months early and received a refund from the dealership for my GAP insurance. The check was in the amount of $571.29 and received it on January 13, 2015, cashed the check on January 20, 2105. I received a voice mail on February 4, 2015 from [redacted] at the dealership. [redacted] stated she made an error in her calculation and I needed to send $514.00 back.Desired SettlementI should not have to pay back for their mistake, especially finding out three weeks after receiving the check. The money is gone and now they are asking me to take it out of my pocket for their mistake.Business Response We apologize for the error. We appreciate that you have submitted payment.

Brought my car in for paint recall, which was poorly done. There was further damage to non associated areas of the car in the process.[redacted] was suppose to be helping resolve the issue that occurred at [redacted] auto body in west Springfield. I have emailed her roughly 10 times, where the last 6 have not been answered, as well as 3 recent calls that I left voicemails and have yet to hear back. This has all taken place over a 5 month period. I brought my car in for a paint recall and starters, the pInt was poorly done. There were scratches all over the newly painted area. Upon pickup, I looked over the car and requested the manager, [redacted] I believe it was, to come outside to look at areas of concern. He said no and that he was not going to fix his botch job, as well as the additional damage that was visible. He claimed it was all already there. He walk away from me without conversing about the situation and was cold in his demeanor. The damage that was incurred was scratches on the driver side from the door to the quarter panel, door panels were stained, and the portion painted was poorly buffed, making the scratches visible on FRESHE paint. There was a an settlement offered, but an agreement was not reach. [redacted] told me that she would research the details, but I have not had contact with her since early December 2014. She is simply avoiding any contact that I have attempted.Desired SettlementRedip door panels and I am willing to settle for my driver side and roof being rebuffed. I feel this would be a quick fix so that we may move on from this situation.Business Response Photos of the complaint show that the damage that [redacted] is referring to is weather realted and not as a result of the repair that was done. My last conversation with [redacted] was that I would ask that it be reviewed again and if the result was different I would contact him. As a good faith effort, I [redacted] be happy to do that again.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have attempted contact at least 5 times with no response. The lack of quality workmanship by your employees was was displeasing. As I have explained to you and to the "manager" at said location, the roof if in which you painted was swirled with scratches in the corner of the roof. This can be confirmed by looking at it. When the initial painting was done, the sides of the roof we're scratched from someone's sloppy workmanship. The workmanship. As a result my roof moldings were damaged, which was agreeded. The roof was rebuffed, but the still remains to be scratches along one corner of the roof. On a side not, really sad this is the only way I have received a response. Thanks [redacted].Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I appreciate the acknowledment. As stated before, I feel the pictures do not clearly show the area in question. The camera quality was poor, and based on angles of lighting, does not truly express the concern. I look forward to a resolution and hearing from you.Final Business Response Can you clarify what you mean by redip the door panels? Are you referring to the oxidized outdoor piece?

The loan given by Blaise Honda faltered and I was told to bring the car back. I brought it back and asked for my deposit. They refused. On March 3, 2015 I put a down payment on a car with the intent to purchase it. At this time the car purchased didn't have a title so I had to wait a week and a half for it to be ready. I was given a courtesy car for the inconvenience. I returned the car a week after having it. I didn't have time to get the purchased car on the day I dropped off the courtesy car. After a few days of having the car I was called by Balise Honda stated that the loan didn't go through and that I needed to bring the car back. Two hours later I was text messaged that they found another loan company to take my loan. The next day I returned that purchased car to Balise Honda in perfect condition. I let the manager know that I didn't want the car. I felt that the finance manager was rude and I no longer felt comfortable with doing business with them. I then was told by manger that I can receive my refund after they receive the money for the taxes on the car. The store manager called the store's general manager (Larry). Larry spoke with me in a harsh tone stating that they should sue me. April I looked to see if my car was listed for sale at there store and it was. This means that they received there deposit back from DMV. May 7th I was called and asked to sign paper work so that they can sale the car to a new buyer. I stated that I would sign them as soon as I received my downpayment back. They never called me back. Car Vin: [redacted]XXXXXX. BALISE HONDA XXX-XXX-XXXXLARRY [redacted] XXX-XXX-XXXXDesired SettlementI only want my $1,000 down payment. Business Response Cutstomer received the down payment back.

Purchased 2010 Toyota Highlander but vehicle was delivered without floor mats. salesperson failed to avail them the following day as agreed. When the vehicle was delivered to me, I noticed that the mats were missing and brought this to the attention of the sales representative by the name [redacted]. He told me that they mats would have been removed when the vehicle was being detailed. He UNDERTOOK TO AVAIL THEM THE FOLLOWING DAY. Since then, my calls have gone unreturned until today July 23 when I called to ask the [redacted] to intervene and get the issue resolved. The am anger promised to have the sales representative call me when he (the representative) reported for work. I eventually called again and got the representative who said they could not get the mats and hang up. Desired SettlementProvision/replacement of the vehicle mats as per agreement when the sale was made.

Unethical sales practicies. Balise Honda sold me a new vehicle with a known defect, without informing me of said defect prior to purchase.[redacted] XXXXX[redacted].comXXX-XXX-XXXXMay 31, 2015To who it may concern,On March 27, 2015, I purchased a new 2015 Honda CR-V from Balise Honda (located at [redacted] West Springfield, MA 01089). My vehicles VIN number is [redacted]XXXXXX, current miles 900.My new vehicle vibrates to the point that you can feel shuddering while holding the steering wheel, as well as, throughout your seat and thighs. You can also visually see the shuddering by observing the stick shift vibrating (please see attached video clip, of a coffee cup, which I captured while stopped at a traffic light, you'll notice that the vibration/shuddering varies in frequency). This problem occurs when my vehicle is at operating temperature, in Drive, vehicle at full stop (such as a traffic light). While fully stopped, with my foot on the brake, should I move the shift from Drive to Neutral, the vibration/shuddering stops. In addition, I've ensured that the ECO mode was off as well as the air conditioner and yet the shuddering continues.I want to stress that this vibration is neither minor nor normal (anyone can tell this by viewing my clip). After spending nearly 30k on this vehicle I am disheartened by my CR-Vs performance. It is clear to me, that Honda's engineering team blew this design as well as final product testing.I have lost trust and confidence in Honda Motor Corporation and Balise Honda. The fact the Honda Motor Corporation as well as Balise Honda sold me a new car, with a known problem (without informing me), is unethical and could very well be a legal issue. Both Honda Corporation and Balise Honda were aware of this problem, prior to my purchase - based on the following: 1. I scheduled service appointment on 5/21, at 10:00 a.m., to address this problem. When I arrived at the dealership, the assistant service manager, [redacted] explained to me, that there was nothing they could do (they wouldn't be taking my CR-V into their shop, for diagnosis), as it was a known problem, and that Honda was trying to figure it out. I requested to speak to the General Manager, who wasn't available. In his, absence, [redacted] arranged for the Sales Manager, [redacted] to talk with me.2. During my discussion with [redacted] he reiterated that this vibration/shuddering was a known problem that Honda Motor Corporation was addressing and that it wouldn't make any sense to bring my car into their shop for diagnoses. He stated, they were all aware of this problem. I then asked if my sales person, [redacted] should have been aware of this problem - his response was yes. 3. Honda Motor Corporation issued a Tech Line Article titled "Customer Reports Vibration or Shudder", stating among other things, that they are actively reviewing and doing actual vehicle tests on this problem.When driving home from my scheduled service appointment, on 5/21, (which didn't occur) - I said to myself, I've paid 30K for a massage chair. That night, I searched the Internet, only to then realize that it's ablaze with similar CR-V vibration/shuddering complaints. I'm concerned that Honda Motor Corporation doesn't have a remedy for this defect, as such - no one knows the long-term effect of the vibration/shuddering on my overall vehicle. What disturbs me most is that I was sold a new vehicle with a known defect, that wasn't disclosed, prior to purchase. Without doubt, this was unethical on the part of both Honda Motor Corporation and Balise Honda. Had I been informed of this defect, I would have selected another vehicle.A customer who lost trust and confidence,[redacted]Desired SettlementI want to be refunded the full price for my defective 2015 Honda CR-V, for another Balise vehicle. Neither Balise Honda nor Honda Motor Corporation have a remedy to this defect and neither know the long term effects of this defect to my vehicle.I need to submit the short video clip (from my iPhone); without doubt a video can tell a thousand words! Please advise how I can submit a video clip to you - so you can pass it on to Balise, along with this complaint.Business Response general Manager has been in contact with the customer.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I met with the General Manager and Sales Manager today, 6/24/15. I am now completely satisfied. Although my new car has 1,784 miles and is 11 weeks old, I was offered the full value (my purchase price) towards another vehicle (to be used on another model other than an CRV, as American Honda has not come up with a fix for the problem, as yet). I've selected an 2016 model, they discounted the sticker price, as well as, applied the full value of my 2015 CR-V purchase price. The General Manager wants to take care of his customers and without question - I was.

On February 4, 2015, the power steering went out on my vehicle. I got it towed Friday February 6th. It got to the dealership around 11am that day. Saturday February 7, they called me and told me that the problem was a "harness" within the power steering. They told me the price of the part was $35 dollars and with labor the total cost would be roughly around $400. The part needed to be ordered and would arrive Monday February 9. I did not hear from them by Tuesday February 10 so I called. They told me that the snow storm delayed the truck delivering the part, sop my car would be ready tomorrow. I was totally understanding of this. On the evening of February 11, I received a call in which I was told that they had "misdiagnosed" the problem which caused them to order the incorrect part. The new part that they needed was $290. That is a big jump from the original $35 they had said. I was upset to hear I had to pay that difference even though it was their mistake. I agreed, I needed a car. They then had to ship the old part back and wait for the new one to come in. Finally by Friday February 13 my car was finished. I showed up to pick it up and my car was covered in snow, it was about 6 degrees that morning. I paid the $805 and unhappily waited there while my car warmed up. They said they didn't have the car "ready" because they didn't know I was coming at the time I arrived. Sounds like bad business to me. 10 days later on February 23, I had surgery and afterwards I walked out to my cars power steering down AGAIN. I had it towed in on Wednesday February 25. They called me and told me that the new part they had installed caused the computer to fry out and it was going to be another $850. I am filing this complaint because I do not think I should have to pay them for that because the part THEY installed caused another problem. It had only been 10 days, isn't there some kind of warranty on that? My car was there another 6 days until I got it back. Yet again I paid because I needed a car and was fed up.Product_Or_Service: Vehicle power steering partsDesired SettlementI would like to be refunded for the cost of the second repair. The harness that THEY replaced cause another issue to occur so it should be THEIR responsibility to pay the cost. Also, their customer service was not up to par. They would go 2 days without giving me updates and I found myself calling them to find out updates and it seemed that I was getting the run around as I was dealing with three different people. I am truly not one to complain, but I feel this was worthy. Thank youBusiness Response We have investigated the chain of events as the guest described. We do find fault with ordering the wrong part the first time. The delay with contact was due to weather that weekend into Monday as most weekends were snow events into Monday. Secondly the second repair which was a different component of the power steering system. Due to the nature of electronics and how delicate they are we determined that the second repair was a secondary and caused by the electrical short in the harness. With electronics we must begin with first faulty component and at times the faulty component weakens or damages others related to the system as it did in this case. The new part we installed did not cause another problem but actually revealed there was additional damage to other components that could not be isolated until that first part was replaced. We confirmed the fix and unfortunately in addition faults did not reveal themselves until multiple days of driving. The process we follow is hand in hand with the manufacturer diagnostic guidelines.Our guests are important to us and we would like to refund half of the cost of the the repair, totalling 425.00.

Purchased 2010 Toyota Highlander but vehicle was delivered without floor mats. salesperson failed to avail them the following day as agreed. When the vehicle was delivered to me, I noticed that the mats were missing and brought this to the attention of the sales representative by the name [redacted]. He told me that they mats would have been removed when the vehicle was being detailed. He UNDERTOOK TO AVAIL THEM THE FOLLOWING DAY. Since then, my calls have gone unreturned until today July 23 when I called to ask the [redacted] to intervene and get the issue resolved. The am anger promised to have the sales representative call me when he (the representative) reported for work. I eventually called again and got the representative who said they could not get the mats and hang up. Desired SettlementProvision/replacement of the vehicle mats as per agreement when the sale was made.

Complaint$500 was put down as a refundable deposit for a car that I was going to buy but chose not to buy. They never credited my credit card account for $500.On 2/23/2015 I had [redacted] XXXXX, put a refundable deposit of $500 on my TD Bank North credit card. I decided to not do business with them and called to get my $500 deposit credited to my account on 2/24/2015 and they assured me that it would be done. I double checked on 2/25/2015 to make sure that they credited my account and they told me it would take 2 days to get my credit card credited for $500. I checked my credit card account and saw that as of 3/2/2015 they still did not credit my account. I called my credit card company and they never received a credit from [redacted] I called the Sales Manager, [redacted] of [redacted] on 3/2/2015 and they claimed to have already credited my account, which they did not. I have contacted my Bank and am filing a dispute of $500 for the refundable deposit.Desired SettlementI wish to receive a credit for $500 from [redacted] Nissan,[redacted]Business Response The money was refunded on 2/27/15, according to our records.

I purchased a car from balise in October,first the car not pass inspection due to tint windows and I have a ticket for that,then in November the car was having problems I send the car to be serviced and check and they told me the car has a bad clutch and they don't going to fixed because it was not under balise warranty covereged due to the car look the have aftermarket parts but I purchased the car like that from them so I sended to a Subaru dealer and they fixed under the warranty ,after 4 months I went to a trip to NC and the car broke again I call Subaru because the car still under warranty and they send the tow truck to pick and taked to the dealer Subaru,subaru call me and ask for service record from the car and I call balise to have the record send due to the only place the car was serviced was in balise and Subaru but Subaru said they don't have not records of service from the time I purchased the car too now,last time supposed was serviced was September by balise,but looking the invoice that balise give to us they changed the oil and filter in sept and the filter was a m4615 that's only changed at a Subaru dealer and [redacted] Subaru tell us that the car has a filter from [redacted] so that's mean between sept and march it was serviced at [redacted],balise told me that they not serviced the car when I sended in nov beacause was less than 3500 miles when they haved,I contacted [redacted] to see if they got records of serviced but nothing appears with my name our plates number and balise not wanted to help with the car the we purchased from them with factory warranty and extended warranty still effect only 22,000 miles and we bought the car with 14,000 milesDesired Settlementour the warranty fix the car our balise Honda paid for the repairs due to I bought the car from themBusiness Response The customer did not have the required maintenance completed to satisy the warrantly. The extended warranty may cover. We are researching to see if there is a way we can assist the customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I don't know what maintenance they was needed because the car was supposed service by them in November when we bring the car to have serviced and check in Balise Honda and after that the car when to a Subaru dealer to be fix due to Balise told me that the same thing now that the warranty was not going to be covered the fix but Subaru dealer took the car and fixed under the warranty I have the car for only about six months and it's been in the shop like three times already the other think if you check the they said that they changed the oil in September and they give me a record service that said they put a filter m4615 that's only put on a Subaru s dealers and when I spoke we Subaru dealer they told me the the car was serviced the last time on [redacted] because has a [redacted] filter so from September to march the car was serviced and I don't know why they always trying to tell us that's it's not under the warranty and we have to paid when the car still under warranty and has extended warranty and we don't put more the 10,000 miles in the car.Final Business Response We have contacted the extended warranty company and they have denied the claim. They will not supercede Subaru's manufacturer's warranty. Subaru denied the claim based on negligence of the customer and the warranty company will not touch the car based on that.We will inform the customer of the warranty company's denial.Thanks,[redacted] Balise HondaFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)now they try to blame me because the car not was serviced,and the Subaru dealer ask for service records but the car was send to be serviced in November to balise and they don't do it,I was told by there service people that they don't do the service beacause it was less than 3500 miles but if they do it when I send the car I was not have that problem with the manufactured warranty plus the car was in there twice in November and now when this happened that's when they told me they don't serviced the car but I have the copy of the serviced records from November when I ask for service and check why the car was not engaging good and after that I was told by Subaru that the car when they received was we and aftermarket filter and in September when balise do the serviced was with a m4615 filter,so the car was serviced between September and march by someone I know I sended to them for service if you look the invoice from November and thr car was twice in the shop in that month,I contacted already the attorney general ask you told me because they try to blame me they told my wife the car was like that because I was drifting and racing and he said they have a video but they don't said nothing to me when I was there I know they lying to covered their mistakes and don't repair by their pocket the car but that's was their fault not my,im taking the car to my house and repair but tm going to contact a lawyer and the news to everybody knows about the bad serviced and business are Balise Honda.

The finance manager falsely advertised the wheel warranty and made untrue statements I purchased a wheel warranty when I bought my used car at Balise Chevrolet on December 31, 2012. The finance manager told my wife and I that the wheel warranty covers everything. I quote "If you scratch your rims on a CURB, you can get NEW rims." To make sure I understood I asked him if that meant any type of curb damage. If I parallel park and scratch up my rims this warranty will let me get new ones? He said yes. Now, almost two years later I scratch up my rims on a curb. I go and get my warranty and start to read it. It does not give me new rims. It will only replace a rim if it prevents a tire from properly being seated on said rim. Cosmetic damage is only covered with a repair, not a replacement and the cosmetic damage has to be deemed repairable. It also says it does not cover damage from normal road hazards. A curb is a normal road hazard. So when he told me curb damage is covered it was just an oversell or he lied to me. When he said I can get new rims, that was also a lie or he himself did not understand the wheel warranty. The only reason I purchased this warranty was because of how easy he explained it would be for me to get new rims if I damaged mine. When I spoke to the finance manager he said he never said these things and fully explained the document. That was another lie. I sat right there with my wife and she can also confirm the explanation he gave about the rim. He even took out a picture of his black SUV and showed us his nice shiny paint job which is how he also sold me on the paint warranty.Desired SettlementIf I cancel the wheel policy right now I get a prorated amount back. I want the full amount of the wheel warrant returned to me so I can cancel the warranty.Business Response After reviewing the customer's compaint as well as the declaration page and contract we feel that the customer is not entitled to a full refund. It very clearly states above the customer's signature that the contract provides alloy wheel cosmetic damage repair - not replacement. We in no way misrepresented the contract or the product. The customer signed the contract stating that they read and understood the declarations page and attached contract and arbitration provision. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Obviously you did not read the details of my initial complaint. The warranty was misrepresented. You sat across from us and told us this covers your for everything. Everything, according to you, included scraping my rims on a curb and being able to receive new rims. I am not arguing the details of the contract. I have read the contract. What I am saying is that you made false claims when you sold it to me. At the time of the sale I repeated the question back to you and said wow even if I scrape them up on a curb I can get new rims and you said yes. I had to call multiple times before you got back to me and sent me the cancellation forms. I have sent the documents to you by certified mail (as requested) over a week ago and haven't heard anything back from you. Since you blatantly lied to us in order to make a warranty sale I would like Balise to refund me the full amount of the warranty, not just the prorated amount. You very well know that people are excited when purchasing a new vehicle and you took advantage of that situation by misleading us about the details of the warranty. Now that I actually damaged my wheels I am realizing it isn't as easy to replace. That's the last time I will buy a car from Balise. Final Business Response We strongly adhere to ethical business practices in every aspect of our dealership. We understand that purchasing a vehicle is a very exciting time and it can be overwhelming for some customers. As a courtesy we will refund the customer the full amount of the Tire and Wheel coverage.

The loan given by Blaise Honda faltered and I was told to bring the car back. I brought it back and asked for my deposit. They refused. On March 3, 2015 I put a down payment on a car with the intent to purchase it. At this time the car purchased didn't have a title so I had to wait a week and a half for it to be ready. I was given a courtesy car for the inconvenience. I returned the car a week after having it. I didn't have time to get the purchased car on the day I dropped off the courtesy car. After a few days of having the car I was called by Balise Honda stated that the loan didn't go through and that I needed to bring the car back. Two hours later I was text messaged that they found another loan company to take my loan. The next day I returned that purchased car to Balise Honda in perfect condition. I let the manager know that I didn't want the car. I felt that the finance manager was rude and I no longer felt comfortable with doing business with them. I then was told by manger that I can receive my refund after they receive the money for the taxes on the car. The store manager called the store's general manager (Larry). Larry spoke with me in a harsh tone stating that they should sue me. April I looked to see if my car was listed for sale at there store and it was. This means that they received there deposit back from DMV. May 7th I was called and asked to sign paper work so that they can sale the car to a new buyer. I stated that I would sign them as soon as I received my downpayment back. They never called me back. Car Vin: [redacted]XXXXXX. BALISE HONDA XXX-XXX-XXXXLARRY [redacted] XXX-XXX-XXXXDesired SettlementI only want my $1,000 down payment. Business Response Cutstomer received the down payment back.

Complaint$500 was put down as a refundable deposit for a car that I was going to buy but chose not to buy. They never credited my credit card account for $500.On 2/23/2015 I had [redacted] XXXXX, put a refundable deposit of $500 on my TD Bank North credit card. I decided to not do business with them and called to get my $500 deposit credited to my account on 2/24/2015 and they assured me that it would be done. I double checked on 2/25/2015 to make sure that they credited my account and they told me it would take 2 days to get my credit card credited for $500. I checked my credit card account and saw that as of 3/2/2015 they still did not credit my account. I called my credit card company and they never received a credit from [redacted] I called the Sales Manager, [redacted] of [redacted] on 3/2/2015 and they claimed to have already credited my account, which they did not. I have contacted my Bank and am filing a dispute of $500 for the refundable deposit.Desired SettlementI wish to receive a credit for $500 from [redacted] Nissan,[redacted]Business Response The money was refunded on 2/27/15, according to our records.

The finance manager falsely advertised the wheel warranty and made untrue statements I purchased a wheel warranty when I bought my used car at Balise Chevrolet on December 31, 2012. The finance manager told my wife and I that the wheel warranty covers everything. I quote "If you scratch your rims on a CURB, you can get NEW rims." To make sure I understood I asked him if that meant any type of curb damage. If I parallel park and scratch up my rims this warranty will let me get new ones? He said yes. Now, almost two years later I scratch up my rims on a curb. I go and get my warranty and start to read it. It does not give me new rims. It will only replace a rim if it prevents a tire from properly being seated on said rim. Cosmetic damage is only covered with a repair, not a replacement and the cosmetic damage has to be deemed repairable. It also says it does not cover damage from normal road hazards. A curb is a normal road hazard. So when he told me curb damage is covered it was just an oversell or he lied to me. When he said I can get new rims, that was also a lie or he himself did not understand the wheel warranty. The only reason I purchased this warranty was because of how easy he explained it would be for me to get new rims if I damaged mine. When I spoke to the finance manager he said he never said these things and fully explained the document. That was another lie. I sat right there with my wife and she can also confirm the explanation he gave about the rim. He even took out a picture of his black SUV and showed us his nice shiny paint job which is how he also sold me on the paint warranty.Desired SettlementIf I cancel the wheel policy right now I get a prorated amount back. I want the full amount of the wheel warrant returned to me so I can cancel the warranty.Business Response After reviewing the customer's compaint as well as the declaration page and contract we feel that the customer is not entitled to a full refund. It very clearly states above the customer's signature that the contract provides alloy wheel cosmetic damage repair - not replacement. We in no way misrepresented the contract or the product. The customer signed the contract stating that they read and understood the declarations page and attached contract and arbitration provision. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Obviously you did not read the details of my initial complaint. The warranty was misrepresented. You sat across from us and told us this covers your for everything. Everything, according to you, included scraping my rims on a curb and being able to receive new rims. I am not arguing the details of the contract. I have read the contract. What I am saying is that you made false claims when you sold it to me. At the time of the sale I repeated the question back to you and said wow even if I scrape them up on a curb I can get new rims and you said yes. I had to call multiple times before you got back to me and sent me the cancellation forms. I have sent the documents to you by certified mail (as requested) over a week ago and haven't heard anything back from you. Since you blatantly lied to us in order to make a warranty sale I would like Balise to refund me the full amount of the warranty, not just the prorated amount. You very well know that people are excited when purchasing a new vehicle and you took advantage of that situation by misleading us about the details of the warranty. Now that I actually damaged my wheels I am realizing it isn't as easy to replace. That's the last time I will buy a car from Balise. Final Business Response We strongly adhere to ethical business practices in every aspect of our dealership. We understand that purchasing a vehicle is a very exciting time and it can be overwhelming for some customers. As a courtesy we will refund the customer the full amount of the Tire and Wheel coverage.

I HAD PURCHASED A 2006 Ford F-250 FROM THE DEALER 4-7-15, and took delivery in Albany 4-10-15 at Department of motor vehicles.Upon leaving the parking lot there was no power steering and the right power mirror did not work. I found the power steering fluid very low, so I stopped by an auto parts house on the way home and filled the power steering oil.As I am a mechanic by trade I went through the truck the next day in my driveway and found a long list of repairs that would need to be performed. I contacted the dealer's general [redacted] 4-13-15 and explained my concerns and I was told to bring the truck back and they would make the repairs and waive the 100.00 deductible. I explained I work night shift and would need to find a return ride from the dealership and over the next day or so I let [redacted] know I would be out to the shop on Saturday the 18th.Upon dropping the truck off I spoke with [redacted] the [redacted] manager and started listing the repairs and concerns with the truck. I left him with the list, a yellow lined paper filled out front and back. I stayed in touch with [redacted] over the next 2 weeks about the repairs. On Friday the 8th of May I was let know my truck was done and ready for pick up. I had asked for a copy of the repair order, but was told it was not finished. I was let know when it was done I would receive a copy by e mail. I never did get that e mail. I found a ride out to the dealership 5-9-15 and when I got there they did not know where my truck was, there was an repair order but it was incomplete with no notes or parts charged to any of the jobs. After hunting for the truck and looking for a paper trail one employee took a drive to the body shop where he found my truck. I was apologize to some more about it being incomplete. I then received the [redacted] contact information, [redacted] and to contact her Monday. I contacted [redacted] by e mail and she returned my message 5-11-15 and let me know the repairs were done to the truck, just the repair order needed to be finished by the mechanic. To shorten this story 3 weeks later I went to pick up my truck to find not all repairs were made, My truck interior was dirty, and to say the least I needed to leave before I really exploded. I went to see [redacted] about one of the repairs that was listed to the repair order and I was informed that he did not approve the repair and I wanted to know why? I also asked why the left tie rod end was not replaced and why the other repairs did not even make it on the repair order? we came to the resolution I would contact him Monday and he would send me the right power mirror assembly and I would install it.Well to say the least I would like the other repairs made also!Product_Or_Service: 2006 Ford F-250Order_Number: PXXXXXAAccount_Number: XXXXXXDesired SettlementYes I would find that acceptable that they repair the vehicle at their cost. My biggest complaint is that I not half to bring it back to them. I would like the repairs done locally. They already had my truck for 6 weeks and could not complete the repairs, lost my list and lied to me about parts availability. I am tired of games and will I get more junk yard parts?Business Response dealer has tried to contact without a response from customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)would have been nice it they made a repair. Now the check engine light is on and I also noticed the right steer hub wont unlock. Looks like I will need to take it to a local shop and have repairs made. Just racking the miles up on my truck. Final Business Response We have received the customer's complaint and have reviewed all of the documentation. In regards to the list of requested repairs that were provided by the customer - I have attached a copy of the corresponding repair orders XXXXXX, XXXXXX, and XXXXXXThe list of requested repairs presented by the customer is as follows: Evap monitor fail self-test (codes P1876,P1832,U1900 can bus malfunction, B1352: Line C of RO XXXXXX - Plugged into our State Emissions monitor - all codes passed [redacted] ready. 4way flat corroded: Line D of RO XXXXXX - applied contact cleaner (This is not a safety issue. Used vehicles are priced to reflect condition and aren't necessarily in like-new condition when sold. This component was never to be repaired free of charge)Trailer Brake Controller missing: Line B of RO XXXXXX - This component did not come stock on the vehicle. We explained this to the customer and advised that they would need to install an aftermarket part. Not a safety related issue/not a broken component and not our responsibility.Telescope power mirror? R Power mirror inoperative: RO XXXXX - Per our agreement with the customer, we shipped the mirror to him. He is a mechanic and was comfortable installing the mirror on his own. Missing Block heater: Line P of RO XXXXXX - Did not come with the vehicle - customer can purchase one independently but not a safety component and not a contingency of the sale. Steering Hard: Line H of RO XXXXXX - could not duplicate the customer's concern. Truck is operating as designed. Play in steering wheel: Line H of RO XXXXXX - again - steering was working as designed. No indication of any issue with the steering components.We have explained to the customer that of all of his concerns we have addressed the safety related issues and repaired the items that would affect the safety of the vehicle. Any aftermarket, cosmetic or otherwise optional features will not be repaired at no charge as price reflects condition in a pre-owned vehicle. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As stated in the repair order from ** tire I paid to have replaced, the steering damper, the steering gear box, the dry rotted tire and the failed oxygen sensor. I am pretty sure all safety complaints, and as per ** tire the transmission cooler lines are badly rotted and the rubber is ready to pop as it is dry rotted also. I bought the lines and have installed on my own. What my complaint is with this dealer is the fact that I have paid to buy a used truck that would have gone through a safety inspection and have repairs made, possibly would not need work for some time as this was not an as is sale or bought off some ones front lawn! My whole complaint with this dealer is I bought a used truck that would be ready for work, not be worked on! I am also willing to pay for other repairs on the truck, I was never offered, just told they would not fix? Is this how they treat their customers or just the ones who buy used? I gave this dealer 3 strikes before going to the Revdex.com! I had to wait 5 weeks to get my truck back and made 2 trips to the dealer, at 200 + miles round trip and my truck has been back 3 times and most of my repair complaints not made and I was again not offered an estimate on what repairs would cost, just told they would not repair. And after all of this I now have a payment and a used truck in need of more repairs! Any ideas of a final settlement? PLEASE?

On February 4, 2015, the power steering went out on my vehicle. I got it towed Friday February 6th. It got to the dealership around 11am that day. Saturday February 7, they called me and told me that the problem was a "harness" within the power steering. They told me the price of the part was $35 dollars and with labor the total cost would be roughly around $400. The part needed to be ordered and would arrive Monday February 9. I did not hear from them by Tuesday February 10 so I called. They told me that the snow storm delayed the truck delivering the part, sop my car would be ready tomorrow. I was totally understanding of this. On the evening of February 11, I received a call in which I was told that they had "misdiagnosed" the problem which caused them to order the incorrect part. The new part that they needed was $290. That is a big jump from the original $35 they had said. I was upset to hear I had to pay that difference even though it was their mistake. I agreed, I needed a car. They then had to ship the old part back and wait for the new one to come in. Finally by Friday February 13 my car was finished. I showed up to pick it up and my car was covered in snow, it was about 6 degrees that morning. I paid the $805 and unhappily waited there while my car warmed up. They said they didn't have the car "ready" because they didn't know I was coming at the time I arrived. Sounds like bad business to me. 10 days later on February 23, I had surgery and afterwards I walked out to my cars power steering down AGAIN. I had it towed in on Wednesday February 25. They called me and told me that the new part they had installed caused the computer to fry out and it was going to be another $850. I am filing this complaint because I do not think I should have to pay them for that because the part THEY installed caused another problem. It had only been 10 days, isn't there some kind of warranty on that? My car was there another 6 days until I got it back. Yet again I paid because I needed a car and was fed up.Product_Or_Service: Vehicle power steering partsDesired SettlementI would like to be refunded for the cost of the second repair. The harness that THEY replaced cause another issue to occur so it should be THEIR responsibility to pay the cost. Also, their customer service was not up to par. They would go 2 days without giving me updates and I found myself calling them to find out updates and it seemed that I was getting the run around as I was dealing with three different people. I am truly not one to complain, but I feel this was worthy. Thank youBusiness Response We have investigated the chain of events as the guest described. We do find fault with ordering the wrong part the first time. The delay with contact was due to weather that weekend into Monday as most weekends were snow events into Monday. Secondly the second repair which was a different component of the power steering system. Due to the nature of electronics and how delicate they are we determined that the second repair was a secondary and caused by the electrical short in the harness. With electronics we must begin with first faulty component and at times the faulty component weakens or damages others related to the system as it did in this case. The new part we installed did not cause another problem but actually revealed there was additional damage to other components that could not be isolated until that first part was replaced. We confirmed the fix and unfortunately in addition faults did not reveal themselves until multiple days of driving. The process we follow is hand in hand with the manufacturer diagnostic guidelines.Our guests are important to us and we would like to refund half of the cost of the the repair, totalling 425.00.

I HAD PURCHASED A 2006 Ford F-250 FROM THE DEALER 4-7-15, and took delivery in Albany 4-10-15 at Department of motor vehicles.Upon leaving the parking lot there was no power steering and the right power mirror did not work. I found the power steering fluid very low, so I stopped by an auto parts house on the way home and filled the power steering oil.As I am a mechanic by trade I went through the truck the next day in my driveway and found a long list of repairs that would need to be performed. I contacted the dealer's general [redacted] 4-13-15 and explained my concerns and I was told to bring the truck back and they would make the repairs and waive the 100.00 deductible. I explained I work night shift and would need to find a return ride from the dealership and over the next day or so I let [redacted] know I would be out to the shop on Saturday the 18th.Upon dropping the truck off I spoke with [redacted] the [redacted] manager and started listing the repairs and concerns with the truck. I left him with the list, a yellow lined paper filled out front and back. I stayed in touch with [redacted] over the next 2 weeks about the repairs. On Friday the 8th of May I was let know my truck was done and ready for pick up. I had asked for a copy of the repair order, but was told it was not finished. I was let know when it was done I would receive a copy by e mail. I never did get that e mail. I found a ride out to the dealership 5-9-15 and when I got there they did not know where my truck was, there was an repair order but it was incomplete with no notes or parts charged to any of the jobs. After hunting for the truck and looking for a paper trail one employee took a drive to the body shop where he found my truck. I was apologize to some more about it being incomplete. I then received the [redacted] contact information, [redacted] and to contact her Monday. I contacted [redacted] by e mail and she returned my message 5-11-15 and let me know the repairs were done to the truck, just the repair order needed to be finished by the mechanic. To shorten this story 3 weeks later I went to pick up my truck to find not all repairs were made, My truck interior was dirty, and to say the least I needed to leave before I really exploded. I went to see [redacted] about one of the repairs that was listed to the repair order and I was informed that he did not approve the repair and I wanted to know why? I also asked why the left tie rod end was not replaced and why the other repairs did not even make it on the repair order? we came to the resolution I would contact him Monday and he would send me the right power mirror assembly and I would install it.Well to say the least I would like the other repairs made also!Product_Or_Service: 2006 Ford F-250Order_Number: PXXXXXAAccount_Number: XXXXXXDesired SettlementYes I would find that acceptable that they repair the vehicle at their cost. My biggest complaint is that I not half to bring it back to them. I would like the repairs done locally. They already had my truck for 6 weeks and could not complete the repairs, lost my list and lied to me about parts availability. I am tired of games and will I get more junk yard parts?Business Response dealer has tried to contact without a response from customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)would have been nice it they made a repair. Now the check engine light is on and I also noticed the right steer hub wont unlock. Looks like I will need to take it to a local shop and have repairs made. Just racking the miles up on my truck. Final Business Response We have received the customer's complaint and have reviewed all of the documentation. In regards to the list of requested repairs that were provided by the customer - I have attached a copy of the corresponding repair orders XXXXXX, XXXXXX, and XXXXXXThe list of requested repairs presented by the customer is as follows: Evap monitor fail self-test (codes P1876,P1832,U1900 can bus malfunction, B1352: Line C of RO XXXXXX - Plugged into our State Emissions monitor - all codes passed [redacted] ready. 4way flat corroded: Line D of RO XXXXXX - applied contact cleaner (This is not a safety issue. Used vehicles are priced to reflect condition and aren't necessarily in like-new condition when sold. This component was never to be repaired free of charge)Trailer Brake Controller missing: Line B of RO XXXXXX - This component did not come stock on the vehicle. We explained this to the customer and advised that they would need to install an aftermarket part. Not a safety related issue/not a broken component and not our responsibility.Telescope power mirror? R Power mirror inoperative: RO XXXXX - Per our agreement with the customer, we shipped the mirror to him. He is a mechanic and was comfortable installing the mirror on his own. Missing Block heater: Line P of RO XXXXXX - Did not come with the vehicle - customer can purchase one independently but not a safety component and not a contingency of the sale. Steering Hard: Line H of RO XXXXXX - could not duplicate the customer's concern. Truck is operating as designed. Play in steering wheel: Line H of RO XXXXXX - again - steering was working as designed. No indication of any issue with the steering components.We have explained to the customer that of all of his concerns we have addressed the safety related issues and repaired the items that would affect the safety of the vehicle. Any aftermarket, cosmetic or otherwise optional features will not be repaired at no charge as price reflects condition in a pre-owned vehicle. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As stated in the repair order from ** tire I paid to have replaced, the steering damper, the steering gear box, the dry rotted tire and the failed oxygen sensor. I am pretty sure all safety complaints, and as per ** tire the transmission cooler lines are badly rotted and the rubber is ready to pop as it is dry rotted also. I bought the lines and have installed on my own. What my complaint is with this dealer is the fact that I have paid to buy a used truck that would have gone through a safety inspection and have repairs made, possibly would not need work for some time as this was not an as is sale or bought off some ones front lawn! My whole complaint with this dealer is I bought a used truck that would be ready for work, not be worked on! I am also willing to pay for other repairs on the truck, I was never offered, just told they would not fix? Is this how they treat their customers or just the ones who buy used? I gave this dealer 3 strikes before going to the Revdex.com! I had to wait 5 weeks to get my truck back and made 2 trips to the dealer, at 200 + miles round trip and my truck has been back 3 times and most of my repair complaints not made and I was again not offered an estimate on what repairs would cost, just told they would not repair. And after all of this I now have a payment and a used truck in need of more repairs! Any ideas of a final settlement? PLEASE?

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Description: Auto Dealers-New Cars, Brake Service, Auto Repair & Service

Address: 122 Doty Circle, West Springfield, Massachusetts, United States, 01089-1310

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