Balise Motor Sales Company, Inc.

I purchased a car from balise in October,first the car not pass inspection due to tint windows and I have a ticket for that,then in November the car was having problems I send the car to be serviced and check and they told me the car has a bad clutch and they don't going to fixed because it was not under balise warranty covereged due to the car look the have aftermarket parts but I purchased the car like that from them so I sended to a Subaru dealer and they fixed under the warranty ,after 4 months I went to a trip to NC and the car broke again I call Subaru because the car still under warranty and they send the tow truck to pick and taked to the dealer Subaru,subaru call me and ask for service record from the car and I call balise to have the record send due to the only place the car was serviced was in balise and Subaru but Subaru said they don't have not records of service from the time I purchased the car too now,last time supposed was serviced was September by balise,but looking the invoice that balise give to us they changed the oil and filter in sept and the filter was a m4615 that's only changed at a Subaru dealer and [redacted] Subaru tell us that the car has a filter from [redacted] so that's mean between sept and march it was serviced at [redacted],balise told me that they not serviced the car when I sended in nov beacause was less than 3500 miles when they haved,I contacted [redacted] to see if they got records of serviced but nothing appears with my name our plates number and balise not wanted to help with the car the we purchased from them with factory warranty and extended warranty still effect only 22,000 miles and we bought the car with 14,000 milesDesired Settlementour the warranty fix the car our balise Honda paid for the repairs due to I bought the car from themBusiness Response The customer did not have the required maintenance completed to satisy the warrantly. The extended warranty may cover. We are researching to see if there is a way we can assist the customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I don't know what maintenance they was needed because the car was supposed service by them in November when we bring the car to have serviced and check in Balise Honda and after that the car when to a Subaru dealer to be fix due to Balise told me that the same thing now that the warranty was not going to be covered the fix but Subaru dealer took the car and fixed under the warranty I have the car for only about six months and it's been in the shop like three times already the other think if you check the they said that they changed the oil in September and they give me a record service that said they put a filter m4615 that's only put on a Subaru s dealers and when I spoke we Subaru dealer they told me the the car was serviced the last time on [redacted] because has a [redacted] filter so from September to march the car was serviced and I don't know why they always trying to tell us that's it's not under the warranty and we have to paid when the car still under warranty and has extended warranty and we don't put more the 10,000 miles in the car.Final Business Response We have contacted the extended warranty company and they have denied the claim. They will not supercede Subaru's manufacturer's warranty. Subaru denied the claim based on negligence of the customer and the warranty company will not touch the car based on that.We will inform the customer of the warranty company's denial.Thanks,[redacted] Balise HondaFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)now they try to blame me because the car not was serviced,and the Subaru dealer ask for service records but the car was send to be serviced in November to balise and they don't do it,I was told by there service people that they don't do the service beacause it was less than 3500 miles but if they do it when I send the car I was not have that problem with the manufactured warranty plus the car was in there twice in November and now when this happened that's when they told me they don't serviced the car but I have the copy of the serviced records from November when I ask for service and check why the car was not engaging good and after that I was told by Subaru that the car when they received was we and aftermarket filter and in September when balise do the serviced was with a m4615 filter,so the car was serviced between September and march by someone I know I sended to them for service if you look the invoice from November and thr car was twice in the shop in that month,I contacted already the attorney general ask you told me because they try to blame me they told my wife the car was like that because I was drifting and racing and he said they have a video but they don't said nothing to me when I was there I know they lying to covered their mistakes and don't repair by their pocket the car but that's was their fault not my,im taking the car to my house and repair but tm going to contact a lawyer and the news to everybody knows about the bad serviced and business are Balise Honda.

dealer [redacted] not contact me about reimbursement or reimburse me for repair made at independent dealer. I had purchased a 2004 Hyundai Sante Fe from [redacted] Chevrolet on Jan 29, 2014. On march 9, 2014 my Sante Fe had stalled. I had it towed to a independent mechanic and they had found the crankshaft position sensor was broken. The technician that made the repair stated that the sensor broke because the crankshaft position sensor trigger was hitting it because the trigger or plate was bent. He said that this was most likely from a previous repair. Prior to the sale of the Sante Fe the dealership had replaced the head gasket, which requires the removal of the timing belt. Most likely the plate was bent due to the incorrect removal or installation of timing belt or this would have been broken sooner. I attempted to contact the dealer on march 24, and spoke with [redacted] Whalen, and was told that he would contact me the next day after reviewing the service history. I have yet to hear from him and left many messages. I understand that the vehicle had only a 30 day warranty but this was part failure was from a faulty repair prior to the sale of the vehicle. I just want to be given the same warranty on repairs as every customer. This is the second time I had problems with the dealership. Desired SettlementI just want the money I spent on the repair given back to me since the problem was because of a faulty repair prior to the sale of the vehicle. Repairs made prior to the sale should be given the same 1 year warranty as if I had it fixed and payed myself as a normal customer, and not the normal 30 day warranty. This cost put me behind on bills.Business Response Mr. [redacted] took delivery of his used 2004 Hyundai Santa Fe (VIN - KM8SB12B54UXXXXXX) on January 29, 2014. The mileage on the vehicle was XXXXXX at time of delivery. It was under a warranty of 30 day or 1250 miles whichever came first. On March first it was out of warranty. On March XX XXXX Mr. [redacted] took his vehicle to [redacted] in Chicopee, Ma XXXXX for a crank sensor, cam sensor, and plate repair. He never contacted us or made us aware of any concerns. He now would like us to pay for his entire [redacted] (615.53). We are denying reimbursement due to Massachusetts law (M.G.L.c. 90, s. 7N1 4) and we were not given an opportunity for repair. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept the response of the [redacted] Motor group for the fact that I had the vehicle towed because it was after the warranty had expired. I was willing to pay for the repair until I had been notified that the part failure was due to improper mechanical repairs done prior to the sale of the vehicle. This 2004 Sane Fe was supposed to be a "certified" used vehicle. Now, just shortly after the warranty was expiredthe crank shaft position sensor, not just failed, but broke due to an bent crank shaft tone ring or crank trigger as some may describe it. I need my vehicle and cannot go without it for my wife has appointments and my son has appointments. I had worked for a General Motor dealership in the past as a technician and have seen the dealership honor repairs made at other mechanical facilities. This is just bad business on behalf of [redacted]. It was not a expensive repair for some but to be out $400or so for me was a lot. Second, I did not want to go back to [redacted] for the simple fact that the last time I brought that vehicle to the Service department I had nothing but problems. The company did not want to spend anymore money on this vehicle because of what they already had into it and what they payed for it. At no point in time did I feel that the company was concerned for the customer, me. I have complained about the vehicle alignment and was told it was fine numerous times and every time I had asked to have someone drive with me to show them I was blown off. I was told they would put it on an alignment machine and check the alignment, but when car was dropped of I was told they test drove it and it was fine. I paid for a 4 when alignment and it was off by a lot. I did not ask to be reimbursed. The company has a history of ignoring customers, denying repairs on certified used vehicles, and making customer wait excessive amounts of time for a response. The Service [redacted] didn't even have enough respect or professionalism to call me back. So because this part failure was due to a mechanic improperly following repair procedures, which is listed in their computer system along with diagnostic repair info, the part broke and I'm stuck paying for it. The technician that fixed the vehicle is ASE certified A