Balise Motor Sales Company, Inc.

I HAD PURCHASED A 2006 Ford F-250 FROM THE DEALER 4-7-15, and took delivery in Albany 4-10-15 at Department of motor vehicles.Upon leaving the parking lot there was no power steering and the right power mirror did not work. I found the power steering fluid very low, so I stopped by an auto parts house on the way home and filled the power steering oil.As I am a mechanic by trade I went through the truck the next day in my driveway and found a long list of repairs that would need to be performed. I contacted the dealer's general [redacted] 4-13-15 and explained my concerns and I was told to bring the truck back and they would make the repairs and waive the 100.00 deductible. I explained I work night shift and would need to find a return ride from the dealership and over the next day or so I let [redacted] know I would be out to the shop on Saturday the 18th.Upon dropping the truck off I spoke with [redacted] the [redacted] manager and started listing the repairs and concerns with the truck. I left him with the list, a yellow lined paper filled out front and back. I stayed in touch with [redacted] over the next 2 weeks about the repairs. On Friday the 8th of May I was let know my truck was done and ready for pick up. I had asked for a copy of the repair order, but was told it was not finished. I was let know when it was done I would receive a copy by e mail. I never did get that e mail. I found a ride out to the dealership 5-9-15 and when I got there they did not know where my truck was, there was an repair order but it was incomplete with no notes or parts charged to any of the jobs. After hunting for the truck and looking for a paper trail one employee took a drive to the body shop where he found my truck. I was apologize to some more about it being incomplete. I then received the [redacted] contact information, [redacted] and to contact her Monday. I contacted [redacted] by e mail and she returned my message 5-11-15 and let me know the repairs were done to the truck, just the repair order needed to be finished by the mechanic. To shorten this story 3 weeks later I went to pick up my truck to find not all repairs were made, My truck interior was dirty, and to say the least I needed to leave before I really exploded. I went to see [redacted] about one of the repairs that was listed to the repair order and I was informed that he did not approve the repair and I wanted to know why? I also asked why the left tie rod end was not replaced and why the other repairs did not even make it on the repair order? we came to the resolution I would contact him Monday and he would send me the right power mirror assembly and I would install it.Well to say the least I would like the other repairs made also!Product_Or_Service: 2006 Ford F-250Order_Number: PXXXXXAAccount_Number: XXXXXXDesired SettlementYes I would find that acceptable that they repair the vehicle at their cost. My biggest complaint is that I not half to bring it back to them. I would like the repairs done locally. They already had my truck for 6 weeks and could not complete the repairs, lost my list and lied to me about parts availability. I am tired of games and will I get more junk yard parts?Business Response dealer has tried to contact without a response from customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)would have been nice it they made a repair. Now the check engine light is on and I also noticed the right steer hub wont unlock. Looks like I will need to take it to a local shop and have repairs made. Just racking the miles up on my truck. Final Business Response We have received the customer's complaint and have reviewed all of the documentation. In regards to the list of requested repairs that were provided by the customer - I have attached a copy of the corresponding repair orders XXXXXX, XXXXXX, and XXXXXXThe list of requested repairs presented by the customer is as follows: Evap monitor fail self-test (codes P1876,P1832,U1900 can bus malfunction, B1352: Line C of RO XXXXXX - Plugged into our State Emissions monitor - all codes passed [redacted] ready. 4way flat corroded: Line D of RO XXXXXX - applied contact cleaner (This is not a safety issue. Used vehicles are priced to reflect condition and aren't necessarily in like-new condition when sold. This component was never to be repaired free of charge)Trailer Brake Controller missing: Line B of RO XXXXXX - This component did not come stock on the vehicle. We explained this to the customer and advised that they would need to install an aftermarket part. Not a safety related issue/not a broken component and not our responsibility.Telescope power mirror? R Power mirror inoperative: RO XXXXX - Per our agreement with the customer, we shipped the mirror to him. He is a mechanic and was comfortable installing the mirror on his own. Missing Block heater: Line P of RO XXXXXX - Did not come with the vehicle - customer can purchase one independently but not a safety component and not a contingency of the sale. Steering Hard: Line H of RO XXXXXX - could not duplicate the customer's concern. Truck is operating as designed. Play in steering wheel: Line H of RO XXXXXX - again - steering was working as designed. No indication of any issue with the steering components.We have explained to the customer that of all of his concerns we have addressed the safety related issues and repaired the items that would affect the safety of the vehicle. Any aftermarket, cosmetic or otherwise optional features will not be repaired at no charge as price reflects condition in a pre-owned vehicle. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As stated in the repair order from ** tire I paid to have replaced, the steering damper, the steering gear box, the dry rotted tire and the failed oxygen sensor. I am pretty sure all safety complaints, and as per ** tire the transmission cooler lines are badly rotted and the rubber is ready to pop as it is dry rotted also. I bought the lines and have installed on my own. What my complaint is with this dealer is the fact that I have paid to buy a used truck that would have gone through a safety inspection and have repairs made, possibly would not need work for some time as this was not an as is sale or bought off some ones front lawn! My whole complaint with this dealer is I bought a used truck that would be ready for work, not be worked on! I am also willing to pay for other repairs on the truck, I was never offered, just told they would not fix? Is this how they treat their customers or just the ones who buy used? I gave this dealer 3 strikes before going to the Revdex.com! I had to wait 5 weeks to get my truck back and made 2 trips to the dealer, at 200 + miles round trip and my truck has been back 3 times and most of my repair complaints not made and I was again not offered an estimate on what repairs would cost, just told they would not repair. And after all of this I now have a payment and a used truck in need of more repairs! Any ideas of a final settlement? PLEASE?

dealer [redacted] not contact me about reimbursement or reimburse me for repair made at independent dealer. I had purchased a 2004 Hyundai Sante Fe from [redacted] Chevrolet on Jan 29, 2014. On march 9, 2014 my Sante Fe had stalled. I had it towed to a independent mechanic and they had found the crankshaft position sensor was broken. The technician that made the repair stated that the sensor broke because the crankshaft position sensor trigger was hitting it because the trigger or plate was bent. He said that this was most likely from a previous repair. Prior to the sale of the Sante Fe the dealership had replaced the head gasket, which requires the removal of the timing belt. Most likely the plate was bent due to the incorrect removal or installation of timing belt or this would have been broken sooner. I attempted to contact the dealer on march 24, and spoke with [redacted] Whalen, and was told that he would contact me the next day after reviewing the service history. I have yet to hear from him and left many messages. I understand that the vehicle had only a 30 day warranty but this was part failure was from a faulty repair prior to the sale of the vehicle. I just want to be given the same warranty on repairs as every customer. This is the second time I had problems with the dealership. Desired SettlementI just want the money I spent on the repair given back to me since the problem was because of a faulty repair prior to the sale of the vehicle. Repairs made prior to the sale should be given the same 1 year warranty as if I had it fixed and payed myself as a normal customer, and not the normal 30 day warranty. This cost put me behind on bills.Business Response Mr. [redacted] took delivery of his used 2004 Hyundai Santa Fe (VIN - KM8SB12B54UXXXXXX) on January 29, 2014. The mileage on the vehicle was XXXXXX at time of delivery. It was under a warranty of 30 day or 1250 miles whichever came first. On March first it was out of warranty. On March XX XXXX Mr. [redacted] took his vehicle to [redacted] in Chicopee, Ma XXXXX for a crank sensor, cam sensor, and plate repair. He never contacted us or made us aware of any concerns. He now would like us to pay for his entire [redacted] (615.53). We are denying reimbursement due to Massachusetts law (M.G.L.c. 90, s. 7N1 4) and we were not given an opportunity for repair. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept the response of the [redacted] Motor group for the fact that I had the vehicle towed because it was after the warranty had expired. I was willing to pay for the repair until I had been notified that the part failure was due to improper mechanical repairs done prior to the sale of the vehicle. This 2004 Sane Fe was supposed to be a "certified" used vehicle. Now, just shortly after the warranty was expiredthe crank shaft position sensor, not just failed, but broke due to an bent crank shaft tone ring or crank trigger as some may describe it. I need my vehicle and cannot go without it for my wife has appointments and my son has appointments. I had worked for a General Motor dealership in the past as a technician and have seen the dealership honor repairs made at other mechanical facilities. This is just bad business on behalf of [redacted]. It was not a expensive repair for some but to be out $400or so for me was a lot. Second, I did not want to go back to [redacted] for the simple fact that the last time I brought that vehicle to the Service department I had nothing but problems. The company did not want to spend anymore money on this vehicle because of what they already had into it and what they payed for it. At no point in time did I feel that the company was concerned for the customer, me. I have complained about the vehicle alignment and was told it was fine numerous times and every time I had asked to have someone drive with me to show them I was blown off. I was told they would put it on an alignment machine and check the alignment, but when car was dropped of I was told they test drove it and it was fine. I paid for a 4 when alignment and it was off by a lot. I did not ask to be reimbursed. The company has a history of ignoring customers, denying repairs on certified used vehicles, and making customer wait excessive amounts of time for a response. The Service [redacted] didn't even have enough respect or professionalism to call me back. So because this part failure was due to a mechanic improperly following repair procedures, which is listed in their computer system along with diagnostic repair info, the part broke and I'm stuck paying for it. The technician that fixed the vehicle is ASE certified A