Dear Revdex.com, Our review of the account reveals the following:a late charge was assessed to the account because the payment was not made until (all payments are due by the 10th of the month)an ACH payment was received on his account in the amount of $because of insufficient funds by his banks2/*/a ACH Uncollected Fee was assessed to his account for $20We have attempted to contact the customer to discuss the matter :2.*MMS left Voice Message for James Flood to contact us to discuss the complaint2.*James Flood returned call to MMS stating he was at work and that he would contact us the next day to discuss the matter [redacted] stated that Manhattan mini storage took week to process the paymentThis is not a true statementIt was applied on the [redacted] and was returned within business days by his bankManhattan Mini Storage charged all the fees in accordance with our contractual agreement with the based on the payment historyWe would be happy to assist the customer in setting automatic payment options to ensure that future payments are submitted in a timely mannerWe look forward to discussing the matter with the customer in hopes of mutually resolving any misunderstandings that may still existPlease have [redacted] contact Jason B [redacted] @ ###-###-####RegardsRoosevelt S*VP of Operations Support
[redacted] ***,Please accept our sincerest apologies in regards to how we handled your refund checkWe have reviewed our process and have corrected the oversight that caused the delayAs requested we have cut a new check in the amount of $and sent it overnight to the following address : [redacted] * *** [redacted] *** [redacted] ***The [redacted] tracking number is [redacted] ***As requested, we will also follow up in a direct email and phone call to you to confirm the mailingPlease feel free to call or email me directly if you have any further issuesRegards,Roosevelt S*VP of Operations Support [redacted]
Dear [redacted] , Thank you for the emailWe apologize for the circumstances that resulted in this complaint and are very confident that we can resolve the issues to everyone's mutual satisfactionThis complaint has been forwarded to your facility manager, Nicholas A***Nick, will be contacting you shortly to discuss the resolutionIf you would prefer to contact him directly you may do so by calling ###-###-#### or emailing directly at [redacted] Regards Roosevelt S*VP of Operations Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs of today, I have not received a correspondence or call from this locationI will know for sure once the next billing cycle comes for the clientHopefully the issue is fully resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We apologize for any intrusions these phone calls may have caused youThe phone number provided by our customer at the time of rental (2006) was [redacted] We have not received any requests to change that phone numberHowever, in lieu of this complaint we have made the decision to remove the phone number from our database and hopeful end the calls that are being made to that numberRegards,Roosevelt S*VP of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlso, my address has changedPlease kindly mail to *** *** *** *** *** *** ** ***.
Sincerely,
*** ***
*** ***,
In response to your recent inquiry, we reviewed your file and found that you were, in fact, issued two discounts, both of which had “Length of Stay” (LOS) Agreements
Your inquiry contained a PDF of one of the LOS Agreements (AKA, Occupancy Commitment Rider) that you signed
This provided you with a discounted rate of $in exchange for a minimal rental period of four full calendar monthsBecause you rented your storage unit on 1/**/15, you were required to stay (minimally) until 5/**/to avoid early termination feesYou were a customer here until 7/**/and thus met and exceeded the minimal length of stayOn this matter, we are in agreement
However, additionally, you signed a “Moving Service Reimbursement for Minimum Length of Stay” riderThis provided you with $worth of credit to be used for moving services in exchange for a minimal rental period of full calendar monthsThis agreement provides you with the length of stay terms along with a “Cost of Termination” formula should you fail to meet the termsBecause you vacated on 7/**/15, you failed to meet the terms of the agreement and were subsequently charged $
As a customer service gesture, the facility manager agreed to waive $of the “Cost of Termination” and use the $security deposit to close your account
For your review, I have included a copy of the second agreement you signed, which clearly outlines the terms and conditions outlined aboveAs you can see, the agreement is titled “MANHATTAN MINI STORAGE OCCUPANCY AGREEMENT RIDER,” with a subhead that reads “Moving Storage Reimbursement for Minimum Length of Stay.” We hope that this answers your inquiresPlease feel free to call me if you would like to discuss the matter further
Regards,
Roosevelt S*** VP of Operations Support
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Revdex.com, Our review of the account reveals the following:1/**/a late charge was assessed to the account because the payment was not made until 1/**/(all payments are due by the 10th of the month)1/**/an ACH payment was received on his account in the amount of $2662/*/a Void
Payment reversal was issued for the $payment made on 1/**/because of insufficient funds by his banks2/*/a ACH Uncollected Fee was assessed to his account for $20We have attempted to contact the customer to discuss the matter :2.*MMS left Voice Message for James Flood to contact us to discuss the complaint2.*James Flood returned call to MMS stating he was at work and that he would contact us the next day to discuss the matter*** *** stated that Manhattan mini storage took week to process the paymentThis is not a true statementIt was applied on the *** and was returned within business days by his bankManhattan Mini Storage charged all the fees in accordance with our contractual agreement with the based on the payment historyWe would be happy to assist the customer in setting automatic payment options to ensure that future payments are submitted in a timely mannerWe look forward to discussing the matter with the customer in hopes of mutually resolving any misunderstandings that may still existPlease have *** *** contact Jason B*** @ ###-###-####RegardsRoosevelt S*VP of Operations Support
In response to this submission, our Director of Sales has been in contact with *** *** and is currently working with him on a resolutionWe take our commitment to providing an outstanding customer experience very seriously, and we hold our partner moving companies to the same standardWe are
confident that we will be able to positively resolve any issues regarding this complaint Regards, Roosevelt S*** VP Operations Support
Please accept our sincerest apologies in regards to how we handled your refundWe have reviewed our process and have corrected the oversight that caused the delayAs requested we processed a refund in the amount of $ We are unable to refund the amount back to your credit card and have
issued check # *** to be mailed to you at: *** *** *** *** **
*
*** *** ** *** The check is expected to be placed in the mail today and should arrive to you shortly Please feel free to call or email me directly if you have any further issues Regards, Roosevelt S*VP of Operations Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Manhattan Mini Storage has responded and fixed the issueOnce the complaint was brought to the
Revdex.com, they were very eqsy to work with and resolved the problem quicklyThank you
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Manhattan Mini Storage has agreed to refund my payments for storage at $and $(totaling $235.00) provided I vacate the property today 5/*/and do not resume business with Manhattan Mini Storage.
Sincerely, *** ***
Thank you for your recent inquiryUnfortunately, the rental agreement is governed by a signed contract by *** ***The contractual relationship is between Manhattan Mini Storage and *** ***Our agreements are non-transferable and would require anyone that is taking over the space to enter
into their own relationship with Manhattan Mini Storage The information provided to *** *** was accurateBoth parties would need to be present to end/start a new agreementManhattan Mini Storage cannot add another person’s name to any agreement without their consentThe consent is obtain by the signing a new occupancy agreement Carlos T*** is the General Manager of the storage facility where the items are locatedHe can be reached at ###-###-#### for further assistance. Regards Roosevelt S*VP of Ops Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, whether or not I received a discounted monthly rate or not is
irrelevant to my complaintThis should not be presented as a "favor"
as this was the offer that was given to me at the time I was shopping for
storage providersThe fact that Manhattan Mini Storage (MMS) upheld this part of
the agreement is not exceptionalSince we are in agreement about this, I see
no need to address this fact furtherSecond, my argument is that MMS' business practice and
representation is misleading, deceptive and highly illogicalAs you are well
aware, you have a hour limit on your so called "free-move"This,
I was informed of before taking up
this offer (as previously stated, I have my own truck and would have moved
everything myself if I knew what I know now) First, I was in no
uncertain terms directly lied to regarding what this rider was
Second, I was never given a copyThe representative placed every document I
had signed into the MMS folder, and this rider was never part of itI suspect
the reason the representative lied about it was in order to close the deal,
because the clock was ticking, and if I didn’t sign it I would be going over
the hoursI was told that this was the receipt confirming delivery of
servicesSecondly, the terms of my agreement was subsequently misrepresented
to me numerous times after the factWhen I called your office in June and even
when I went into give my day notice I asked if I would owe anything else at all to make sure there
was nothing I was missing, as the only contract
and rider I was ever in possession of clearly stated that there was only a four
month commitmentBoth times I was told that I was “good to go” and “did not
owe anything else” as I had fulfilled my four month commitmentAdmittedly, it
is my mistake to trust one of your representatives since your business clearly
operates with ambiguous terms and conditionsI believed MMS to be a
respectable and reputable company and in fact had no complaints at all and was
ready to leave a very positive review until this unpleasant surpriseThird,
and most importantly, the representatives I first signed the contract with at
the day of agreement, 1/**/was well aware that the singular, decisive
selling point for me to enter into agreement with MMS was the four month
commitmentI made it clear time and time again that I did NOT want to commit
to anything beyond four monthsIt is therefore not so peculiar that I had good
faith and believed the representatives I was talking to when they reassured me
that there would be no other commitment while they were in fact misleading me
to sign something I thought was something elseI reiterate that this 1) Constitutes
advertisingThe move was not free at all despite taking less than
hours, and this fact makes your advertising positively deceptive A “free move”, written on your website as
usually only requiring a month commitment in my case, required a month
commitment in my case (for reasons unknown), all without my knowledge while
simultaneously being misrepresented to me2) A bait and switch tactic, as the
central selling point for me to choose MMS was the four month commitment and
the “free move”MMS knew I only wanted to commit until June and knowingly used
the “free move” as a loophole to get me to pay far more than agreed toNone of
this deceptive and illogical practice was sufficiently addressed in your
responseMMS should revise their business practices if they wish to come
across as an honest and reputable company and not have representatives provide
blunt misrepresentations, and as a show of good faith should provide me of a
refund of my depositI care about this for the reason of principle, as the
money is petty compared to how you are tricking people to enter into agreements
with riders and contracts of which the first and most significant stipulations
contradictI should also receive an apology for being lied to and pressured
into signing something which I normally would have carefully read overThis
has taught me to remember to never trust the words of representatives or the advertisements
of companies
Revdex.com: Please see attached two examples of MMS’ misleading
advertising.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs of today,
I have not received a correspondence or call from this locationI will know for sure once the next billing cycle comes for the clientHopefully the issue is fully resolved
Sincerely,
*** ***
Dear Revdex.com, Our review of the account reveals the following:a late charge was assessed to the account because the payment was not made until (all payments are due by the 10th of the month)an ACH payment was received on his account in the amount of $because of insufficient funds by his banks2/*/a ACH Uncollected Fee was assessed to his account for $20We have attempted to contact the customer to discuss the matter :2.*MMS left Voice Message for James Flood to contact us to discuss the complaint2.*James Flood returned call to MMS stating he was at work and that he would contact us the next day to discuss the matter [redacted] stated that Manhattan mini storage took week to process the paymentThis is not a true statementIt was applied on the [redacted] and was returned within business days by his bankManhattan Mini Storage charged all the fees in accordance with our contractual agreement with the based on the payment historyWe would be happy to assist the customer in setting automatic payment options to ensure that future payments are submitted in a timely mannerWe look forward to discussing the matter with the customer in hopes of mutually resolving any misunderstandings that may still existPlease have [redacted] contact Jason B [redacted] @ ###-###-####RegardsRoosevelt S
*VP of Operations Support
[redacted] ***,Please accept our sincerest apologies in regards to how we handled your refund checkWe have reviewed our process and have corrected the oversight that caused the delayAs requested we have cut a new check in the amount of $and sent it overnight to the following address : [redacted] * *** [redacted] *** [redacted] ***The [redacted] tracking number is [redacted] ***As requested, we will also follow up in a direct email and phone call to you to confirm the mailingPlease feel free to call or email me directly if you have any further issuesRegards,Roosevelt S
*VP of Operations Support [redacted]
Dear [redacted] , Thank you for the emailWe apologize for the circumstances that resulted in this complaint and are very confident that we can resolve the issues to everyone's mutual satisfactionThis complaint has been forwarded to your facility manager, Nicholas A***Nick, will be contacting you shortly to discuss the resolutionIf you would prefer to contact him directly you may do so by calling ###-###-#### or emailing directly at [redacted] Regards Roosevelt S
*VP of Operations Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs of today, I have not received a correspondence or call from this locationI will know for sure once the next billing cycle comes for the clientHopefully the issue is fully resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We apologize for any intrusions these phone calls may have caused youThe phone number provided by our customer at the time of rental (2006) was [redacted] We have not received any requests to change that phone numberHowever, in lieu of this complaint we have made the decision to remove the phone number from our database and hopeful end the calls that are being made to that numberRegards,Roosevelt S
*VP of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlso, my address has changedPlease kindly mail to *** *** *** *** *** *** ** ***.
Sincerely,
*** ***
*** ***,
In response to your recent inquiry, we reviewed your file and found that you were, in fact, issued two discounts, both of which had “Length of Stay” (LOS) Agreements
Your inquiry contained a PDF of one of the LOS Agreements (AKA, Occupancy Commitment Rider) that you signed
This provided you with a discounted rate of $in exchange for a minimal rental period of four full calendar monthsBecause you rented your storage unit on 1/**/15, you were required to stay (minimally) until 5/**/to avoid early termination feesYou were a customer here until 7/**/and thus met and exceeded the minimal length of stayOn this matter, we are in agreement
However, additionally, you signed a “Moving Service Reimbursement for Minimum Length of Stay” riderThis provided you with $worth of credit to be used for moving services in exchange for a minimal rental period of full calendar monthsThis agreement provides you with the length of stay terms along with a “Cost of Termination” formula should you fail to meet the termsBecause you vacated on 7/**/15, you failed to meet the terms of the agreement and were subsequently charged $
As a customer service gesture, the facility manager agreed to waive $of the “Cost of Termination” and use the $security deposit to close your account
For your review, I have included a copy of the second agreement you signed, which clearly outlines the terms and conditions outlined aboveAs you can see, the agreement is titled “MANHATTAN MINI STORAGE OCCUPANCY AGREEMENT RIDER,” with a subhead that reads “Moving Storage Reimbursement for Minimum Length of Stay.” We hope that this answers your inquiresPlease feel free to call me if you would like to discuss the matter further
Regards,
Roosevelt S*** VP of Operations Support
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Revdex.com, Our review of the account reveals the following:1/**/a late charge was assessed to the account because the payment was not made until 1/**/(all payments are due by the 10th of the month)1/**/an ACH payment was received on his account in the amount of $2662/*/a Void
*VP of Operations Support
Payment reversal was issued for the $payment made on 1/**/because of insufficient funds by his banks2/*/a ACH Uncollected Fee was assessed to his account for $20We have attempted to contact the customer to discuss the matter :2.*MMS left Voice Message for James Flood to contact us to discuss the complaint2.*James Flood returned call to MMS stating he was at work and that he would contact us the next day to discuss the matter*** *** stated that Manhattan mini storage took week to process the paymentThis is not a true statementIt was applied on the *** and was returned within business days by his bankManhattan Mini Storage charged all the fees in accordance with our contractual agreement with the based on the payment historyWe would be happy to assist the customer in setting automatic payment options to ensure that future payments are submitted in a timely mannerWe look forward to discussing the matter with the customer in hopes of mutually resolving any misunderstandings that may still existPlease have *** *** contact Jason B*** @ ###-###-####RegardsRoosevelt S
In response to this submission, our Director of Sales has been in contact with *** *** and is currently working with him on a resolutionWe take our commitment to providing an outstanding customer experience very seriously, and we hold our partner moving companies to the same standardWe are
confident that we will be able to positively resolve any issues regarding this complaint Regards, Roosevelt S*** VP Operations Support
Please accept our sincerest apologies in regards to how we handled your refundWe have reviewed our process and have corrected the oversight that caused the delayAs requested we processed a refund in the amount of $ We are unable to refund the amount back to your credit card and have
*VP of Operations Support
issued check # *** to be mailed to you at: *** *** *** *** **
*
*** *** ** *** The check is expected to be placed in the mail today and should arrive to you shortly Please feel free to call or email me directly if you have any further issues Regards, Roosevelt S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for the request for an update This issue has been resolved to the mutual satisfaction of all parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Manhattan Mini Storage has responded and fixed the issueOnce the complaint was brought to the
Revdex.com, they were very eqsy to work with and resolved the problem quicklyThank you
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Manhattan Mini Storage has agreed to refund my payments for storage at $and $(totaling $235.00) provided I vacate the property today 5/*/and do not resume business with Manhattan Mini Storage.
Sincerely, *** ***
Thank you for your recent inquiryUnfortunately, the rental agreement is governed by a signed contract by *** ***The contractual relationship is between Manhattan Mini Storage and *** ***Our agreements are non-transferable and would require anyone that is taking over the space to enter
*VP of Ops Support
into their own relationship with Manhattan Mini Storage The information provided to *** *** was accurateBoth parties would need to be present to end/start a new agreementManhattan Mini Storage cannot add another person’s name to any agreement without their consentThe consent is obtain by the signing a new occupancy agreement Carlos T*** is the General Manager of the storage facility where the items are locatedHe can be reached at ###-###-#### for further assistance. Regards Roosevelt S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, whether or not I received a discounted monthly rate or not is
irrelevant to my complaintThis should not be presented as a "favor"
as this was the offer that was given to me at the time I was shopping for
storage providersThe fact that Manhattan Mini Storage (MMS) upheld this part of
the agreement is not exceptionalSince we are in agreement about this, I see
no need to address this fact furtherSecond, my argument is that MMS' business practice and
representation is misleading, deceptive and highly illogicalAs you are well
aware, you have a hour limit on your so called "free-move"This,
I was informed of before taking up
this offer (as previously stated, I have my own truck and would have moved
everything myself if I knew what I know now) First, I was in no
uncertain terms directly lied to regarding what this rider was
Second, I was never given a copyThe representative placed every document I
had signed into the MMS folder, and this rider was never part of itI suspect
the reason the representative lied about it was in order to close the deal,
because the clock was ticking, and if I didn’t sign it I would be going over
the hoursI was told that this was the receipt confirming delivery of
servicesSecondly, the terms of my agreement was subsequently misrepresented
to me numerous times after the factWhen I called your office in June and even
when I went into give my day notice I asked if I would owe anything else at all to make sure there
was nothing I was missing, as the only contract
and rider I was ever in possession of clearly stated that there was only a four
month commitmentBoth times I was told that I was “good to go” and “did not
owe anything else” as I had fulfilled my four month commitmentAdmittedly, it
is my mistake to trust one of your representatives since your business clearly
operates with ambiguous terms and conditionsI believed MMS to be a
respectable and reputable company and in fact had no complaints at all and was
ready to leave a very positive review until this unpleasant surpriseThird,
and most importantly, the representatives I first signed the contract with at
the day of agreement, 1/**/was well aware that the singular, decisive
selling point for me to enter into agreement with MMS was the four month
commitmentI made it clear time and time again that I did NOT want to commit
to anything beyond four monthsIt is therefore not so peculiar that I had good
faith and believed the representatives I was talking to when they reassured me
that there would be no other commitment while they were in fact misleading me
to sign something I thought was something elseI reiterate that this 1) Constitutes
advertisingThe move was not free at all despite taking less than
hours, and this fact makes your advertising positively deceptive A “free move”, written on your website as
usually only requiring a month commitment in my case, required a month
commitment in my case (for reasons unknown), all without my knowledge while
simultaneously being misrepresented to me2) A bait and switch tactic, as the
central selling point for me to choose MMS was the four month commitment and
the “free move”MMS knew I only wanted to commit until June and knowingly used
the “free move” as a loophole to get me to pay far more than agreed toNone of
this deceptive and illogical practice was sufficiently addressed in your
responseMMS should revise their business practices if they wish to come
across as an honest and reputable company and not have representatives provide
blunt misrepresentations, and as a show of good faith should provide me of a
refund of my depositI care about this for the reason of principle, as the
money is petty compared to how you are tricking people to enter into agreements
with riders and contracts of which the first and most significant stipulations
contradictI should also receive an apology for being lied to and pressured
into signing something which I normally would have carefully read overThis
has taught me to remember to never trust the words of representatives or the advertisements
of companies
Revdex.com: Please see attached two examples of MMS’ misleading
advertising.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs of today,
I have not received a correspondence or call from this locationI will know for sure once the next billing cycle comes for the clientHopefully the issue is fully resolved
Sincerely,
*** ***