We apologize for any intrusions these phone calls may have caused youThe phone number provided by our customer at the time of rental (2006) was ***We have not received any requests to change that phone numberHowever, in lieu of this complaint we have made the decision to remove the
phone number from our database and hopeful end the calls that are being made to that numberRegards,Roosevelt S*VP of Operations
Dear *** ***, Thank you for the emailWe apologize for the circumstances that resulted in this complaint and are very confident that we can resolve the issues to everyone's mutual satisfactionThis complaint has been forwarded to your facility manager, Nicholas A***Nick, will be
contacting you shortly to discuss the resolutionIf you would prefer to contact him directly you may do so by calling ###-###-#### or emailing directly at *** Regards Roosevelt S*VP of Operations Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Manhattan Mini Storage has investigated the allegations against us and have found them to be baseless and unfounded. In response the customers conduct at multiple facilities, we have begun eviction proceedings to end our business relationshipIn response to the customers’ requests we
would be willing to end our eviction proceedings and refund all of the customers payments ($235) in exchange for their immediate vacating of the space.This offer has been documented on her customer records and can be redeemed at the storage location from now until May ***After May *** we will proceed with our eviction proceedings and attempts to collect the unpaid debts owed to Manhattan Mini StorageRegards Roosevelt S*** VP of Operations Support
In regards to this matter, we have contacted the customer and resolved all the open issues to our mutual satisfaction Regards Roosevelt S*VP Ops Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ** See response below from the business:
----------
Forwarded message ----------From: Larry Morley Date: Wed, Aug 19, at 9:AMSubject: RE: COI & WKRS COMPTo: Aik Wye Ng Hi Aik, I do apologize for the inconvenience that you experienced. I have asked the manager of the location to apply a $credit to your account, which was just applied. Again, I do apologize for the inconvenience - please let me know if I can be of any further assistance. Sincerely,Larry SMorleyDirector of SalesManhattan Mini StorageEdison ParkfastEdison Properties8th Avenue, 19th FloorNew York, NY 10018212-STORAGE212-786-7243Office: 212.631.5916Fax: [email protected]www.manhattanministorage.comhttp://www.parkfast.com/http://www.edisonproperties....⇄ ---------- Forwarded message ----------From: Larry Morley Date: Wed, Aug 19, at 9:AMSubject: RE: COI & WKRS COMPTo: Aik Wye Ng Hi Aik, I do apologize for the inconvenience that you experienced. I have asked the manager of the location to apply a $credit to your account, which was just applied. Again, I do apologize for the inconvenience - please let me know if I can be of any further assistance. Sincerely,Larry SMorleyDirector of SalesManhattan Mini StorageEdison ParkfastEdison Properties8th Avenue, 19th FloorNew York, NY 10018212-STORAGE212-786-7243Office: 212.631.5916Fax: [email protected]www.manhattanministorage.comhttp://www.parkfast.com/http://www.edisonproperties....⇄ ---------- Forwarded message ----------From: Larry Morley Date: Wed, Aug 19, at 9:AMSubject: RE: COI & WKRS COMPTo: Aik Wye Ng Hi Aik, I do apologize for the inconvenience that you experienced. I have asked the manager of the location to apply a $credit to your account, which was just applied. Again, I do apologize for the inconvenience - please let me know if I can be of any further assistance. Sincerely,Larry SMorleyDirector of SalesManhattan Mini StorageEdison ParkfastEdison Properties8th Avenue, 19th FloorNew York, NY 10018212-STORAGE212-786-7243Office: 212.631.5916Fax: [email protected]www.manhattanministorage.comhttp://www.parkfast.com/http://www.edisonproperties....⇄
*** ***,Please accept our sincerest apologies in regards to how we handled your refund checkWe have reviewed our process and have corrected the oversight that caused the delayAs requested we have cut a new check in the amount of $168 and sent it overnight to the following address :*** *
***
*** * *** ***
*** * ** ***The *** tracking number is *** *** ***As requested, we will also follow up in a direct email and phone call to you to confirm the mailingPlease feel free to call or email me directly if you have any further issuesRegards,Roosevelt S*VP of Operations Support ***
Thank you for contacting Manhattan Mini Storage on the matter. We provide the following for reviewLate Charges :Our occupancy agreement (which was signed by *** ***) states in Section Occupancy Charge that, " The Occupancy Charge will be $per month for each full or partial month,
payable in advance at the facility, with out notice, on the first day of each calendar month" On goes on to further state, "In addition to the monthly occupancy charge and any other remedies of Owner, Occupant will pay , on demand, (a) a mandatory charge of $for any calendar month in which the monthly occupancy charge is more than days late"Late payments were posted to the account on 2/**/because the payment was not made until 2/**/& 3/**/because as of the time of this writing, there still has been no payments madeSecurity Deposit :Section of our occupancy agreement (which was signed by *** ***) states," The security, or the unused balance, will be returned within days after the termination of this agreement'.In an email exchange between *** *** and Tom K***, the General Manager of the storage facility Tom explained that she could not apply the security deposit towards future rentSpecifically he stated, "As for your request of using your security deposit towards your rent payment, I would recommend that you make separate payments for March and April rent instead of......Each month your are behind, you will be charged with $late fee". I have attached a copy of the email exchange for your review
We apologize for any intrusions these phone calls may have caused youThe phone number provided by our customer at the time of rental (2006) was ***We have not received any requests to change that phone numberHowever, in lieu of this complaint we have made the decision to remove the
*VP of Operations
phone number from our database and hopeful end the calls that are being made to that numberRegards,Roosevelt S
Dear *** ***, Thank you for the emailWe apologize for the circumstances that resulted in this complaint and are very confident that we can resolve the issues to everyone's mutual satisfactionThis complaint has been forwarded to your facility manager, Nicholas A***Nick, will be
*VP of Operations Support
contacting you shortly to discuss the resolutionIf you would prefer to contact him directly you may do so by calling ###-###-#### or emailing directly at *** Regards Roosevelt S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Manhattan Mini Storage has investigated the allegations against us and have found them to be baseless and unfounded. In response the customers conduct at multiple facilities, we have begun eviction proceedings to end our business relationshipIn response to the customers’ requests we
would be willing to end our eviction proceedings and refund all of the customers payments ($235) in exchange for their immediate vacating of the space.This offer has been documented on her customer records and can be redeemed at the storage location from now until May ***After May *** we will proceed with our eviction proceedings and attempts to collect the unpaid debts owed to Manhattan Mini StorageRegards Roosevelt S*** VP of Operations Support
In regards to this matter, we have contacted the customer and resolved all the open issues to our mutual satisfaction Regards Roosevelt S
*VP Ops Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ** See response below from the business:
----------
Forwarded message ----------From: Larry Morley Date: Wed, Aug 19, at 9:AMSubject: RE: COI & WKRS COMPTo: Aik Wye Ng Hi Aik, I do apologize for the inconvenience that you experienced. I have asked the manager of the location to apply a $credit to your account, which was just applied. Again, I do apologize for the inconvenience - please let me know if I can be of any further assistance. Sincerely,Larry SMorleyDirector of SalesManhattan Mini StorageEdison ParkfastEdison Properties8th Avenue, 19th FloorNew York, NY 10018212-STORAGE212-786-7243Office: 212.631.5916Fax: [email protected] www.manhattanministorage.comhttp://www.parkfast.com/http://www.edisonproperties....⇄ ---------- Forwarded message ----------From: Larry Morley Date: Wed, Aug 19, at 9:AMSubject: RE: COI & WKRS COMPTo: Aik Wye Ng Hi Aik, I do apologize for the inconvenience that you experienced. I have asked the manager of the location to apply a $credit to your account, which was just applied. Again, I do apologize for the inconvenience - please let me know if I can be of any further assistance. Sincerely,Larry SMorleyDirector of SalesManhattan Mini StorageEdison ParkfastEdison Properties8th Avenue, 19th FloorNew York, NY 10018212-STORAGE212-786-7243Office: 212.631.5916Fax: [email protected] www.manhattanministorage.comhttp://www.parkfast.com/http://www.edisonproperties....⇄ ---------- Forwarded message ----------From: Larry Morley Date: Wed, Aug 19, at 9:AMSubject: RE: COI & WKRS COMPTo: Aik Wye Ng Hi Aik, I do apologize for the inconvenience that you experienced. I have asked the manager of the location to apply a $credit to your account, which was just applied. Again, I do apologize for the inconvenience - please let me know if I can be of any further assistance. Sincerely,Larry SMorleyDirector of SalesManhattan Mini StorageEdison ParkfastEdison Properties8th Avenue, 19th FloorNew York, NY 10018212-STORAGE212-786-7243Office: 212.631.5916Fax: [email protected] www.manhattanministorage.comhttp://www.parkfast.com/http://www.edisonproperties....⇄
*** ***,Please accept our sincerest apologies in regards to how we handled your refund checkWe have reviewed our process and have corrected the oversight that caused the delayAs requested we have cut a new check in the amount of $168 and sent it overnight to the following address :*** *
*VP of Operations Support ***
***
*** * *** ***
*** * ** ***The *** tracking number is *** *** ***As requested, we will also follow up in a direct email and phone call to you to confirm the mailingPlease feel free to call or email me directly if you have any further issuesRegards,Roosevelt S
Thank you for contacting Manhattan Mini Storage on the matter. We provide the following for reviewLate Charges :Our occupancy agreement (which was signed by *** ***) states in Section Occupancy Charge that, " The Occupancy Charge will be $per month for each full or partial month,
payable in advance at the facility, with out notice, on the first day of each calendar month" On goes on to further state, "In addition to the monthly occupancy charge and any other remedies of Owner, Occupant will pay , on demand, (a) a mandatory charge of $for any calendar month in which the monthly occupancy charge is more than days late"Late payments were posted to the account on 2/**/because the payment was not made until 2/**/& 3/**/because as of the time of this writing, there still has been no payments madeSecurity Deposit :Section of our occupancy agreement (which was signed by *** ***) states," The security, or the unused balance, will be returned within days after the termination of this agreement'.In an email exchange between *** *** and Tom K***, the General Manager of the storage facility Tom explained that she could not apply the security deposit towards future rentSpecifically he stated, "As for your request of using your security deposit towards your rent payment, I would recommend that you make separate payments for March and April rent instead of......Each month your are behind, you will be charged with $late fee". I have attached a copy of the email exchange for your review