Banfield Pet Hospital

Thank you for forwarding a copy of the complaint from our client, *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matterUnfortunately, we have been unable to locate Mr***’s
client information in our systemIn order to ensure that this is properly addressed, we would like to request the following information: - Name on Record (If not under your own) - Pet Name

Thank you for forwarding a copy of the complaint from our client *** ***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate the opportunity to address this matter
The Wellness Plan is a package of
preventative care services that are listed on the agreement and does not include nail trimsWhile our hospitals strive to provide the best care for pets we must also take the safety of our associates and our clients into consideration, well as the safety of your pet.
It is not appropriate for an owner to restrain their own pet, as even the best pet can act out when scared and cause harm to their owners
We understand that you want your pet to be comfortable and pain-free. Therefore we request that you bring your pet in to the hospital for an exam under your Wellness Plan and have the veterinarian evaluate *** condition. If it is safe for *** and the staff, they will proceed with the nail trimming

Complaint: ***I am rejecting this response because:No services were provided to me or my pet in that time period The last time Banfield Pet Hospital provided service was November of So I am unsure why they think services were provided I moved out of the state of Oregon on December 29, so it would have been impossible to provide care to my pet between December and July I provided correspondence once I started receiving letters And the phone calls they made to me were in regards to upgrading my wellness plan I told Banfield in *** I no longer needed the plan due to a move So, Banfield Corporate's phone calls were confusing Why would I upgrade a plan I cancelled? Banfield Pet Hospital is seeking payment for no services rendered If my pet were dead, I'm sure they would continue to hound for money post-mortem
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Ms *** was very helpful and I appreciate her working with me to resolve the issue
Sincerely,
*** ***

I visited a different Veternarian to get clear results of my dog Atty's health and the veterinarian found that my dog has ringworms
Banfield cleared his fecal exams saying his fecal was "clear" well it wasn't
The hospital screwed up more than once with my dog
Complaint: ***I am rejecting this response because:Sincerely,* *

Thank you for forwarding a copy of the complaint from Mr***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate the opportunity to address this matter
Banfield OWPs are a package of itemized and
discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWP
As indicated in the terms a client can cancel an OWP at any time but if cancelled four or more days after the effective date, Banfield is entitled to recover the lesser of (1) the retail value of services used under the OWP or (2) the remaining monthly payments due under the terms of the OWP
In this case, Indiana received services and discounts with a retail value of $on the day of enrollment and has paid only payments of into the planPer the terms of the agreement (enclosed) the amount owed to cancel at this time is $

Thank you for forwarding a copy of the complaint from our client *** *** Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets Although we appreciate the opportunity to resolve any and all client concerns, we do not feel that
this avenue of communication is appropriate for concerns of a medical nature This concern would be best addressed directly with the attending Veterinarian We have passed on your concerns to the hospital and we highly encourage you to communicate with them directly regarding this matter

Mr***'s account was removed from collections in March We do not show any account in collections for any unpaid balanceThere is no reason he would be receiving collections calls for a Banfield account
Banfield has fully addressed this complaint several timesWe have been honest and factual in both our communications with our client and with the Revdex.comWe stand firm on our denial for the demanded reimbursementThe prior response will stand as Banfield's final response in this matter
Mr*** is welcome to return to Banfield for continued care but he would be expected to pay for services renderedWhile the cyst does need to be removed, it would be done at Mr*** expense

Thank you for forwarding a copy of the complaint from our client Mrs***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter
Banfield OWPs are a package of itemized and discounted
preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWP
*** was enrolled on an OWP by Mr*** on and *** was enrolled on The agreements were both signed by Mr*** *** and are attachedBoth *** and *** are enrolled on the same level (Active Prevention) OWP, both with an add on for Tri-heart plus and *** with an additional add on of FirstShield Trio
As Mr*** was informed *** has never been on a FirstShield Trio option and when offered the option to enroll on the add on he declinedAdditionally, when we were informed of the difficulty Mrand Mrs*** were having obtaining their monthly flea/tick prevention offers were made to switch medications, to alter delivery methods, send medication that was not received, etcAll were declined by Mr*** on
As indicated in the terms, a client can cancel an OWP at any time but if cancelled four or more days after the effective date, Banfield is entitled to recover the lesser of (1) the retail value of services used under the OWP or (2) the remaining monthly payments due under the terms of the OWP
In this case, *** received services and discounts with a retail value totaling $Mr*** has paid $in monthly payments towards the services receivedIn this case amount owed to cancel the OWP for *** is $
*** received services and discounts with a retail value totaling $and $in monthly payments have been towards the services receivedIn this case amount owed to cancel ***’s OWP is $
The client information above does not link to a feline patient therefore we are unable to address the concern regarding the medication

We have asked that this matter and the in-hospital interaction be reviewed by the local hospital leadership and field leadership and that Mr*** be contacted in the next 3-business days to discuss this matterWe ask for Mr***'s patience while this matter is reviewed and hope for his willingness to discuss these concerns when reached by a representativeNo decision regarding a reimbursement/refund will be made until a discussion with hospital/field leaders have been had

Thank you for forwarding a copy of the complaint from our client *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter
The plan referenced by Mr*** was signed for by
*** *** and therefore any changes made to the account must be done by *** as this is a signed agreementThis was explained by our associate to Mr*** as they were unable to set the plan to not renew without *** on the lineThe plan has been set to draft any further payments from Mr***’s card once the plan has endedBanfield will be sending a letter addressed to *** regarding the renewal status of the plan per the client’s request

Complaint: ***
I am rejecting this response because: I never declined the offer to cancel on October 4, In fact, I told them that I need to cancel due to my financial situationAt that time, I was told by them that I could do any canceling until my contract was upI told them that I do not have the moneyThey are referencing an agreement on February 19thWhat agreement on February 19th? They took the money out of my account on the 19th without my authorizationI have spoken to my bank and they said they did not authorize them to take that amount and that they requested updated VISA card informationNo where did I sign anything that bound me to an agreement for them to take what they want out of my account other than a monthly payment that I attempted to cancelThey were not authorized to take $out of my bank account on February 19thI am now left with "0" and children to care forIf I could afford $to pay them for some pet insurance, I would have done so on my own accordThis is not resolvedI want no further dealings with this company as they are dishonest and lack integrityIf I have to seek further legal assistance, I will do so as I have all documentation of phone calls to customer and to the local hospital that convinced to get this wellness plan.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Thank youThis matter has been taken care of by a Banfield representative

Thank you for forwarding a copy of the complaint from our client *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matterWe understand the loss of a pet can be a very difficult
experience and we would like to take the opportunity to address any concerns regarding the balance showing due for the Wellness PlanWhen the Wellness Plan was enrolled it was agreed that the plan would be a bundled package of preventative care services under which the costs of the services provided would be deferred to the monthly installments that make up the plan yearAny costs or charges paid upfront would be for any services not covered under the Wellness PlanThe total cost of the plan that was enrolled was whereas the services that were provided from the Wellness Plan had a total cost of $Since the retail cost of services provided exceed the cost of the plan itself, the remainder of the plan year would be due to can per the terms and conditions of the planCurrently the balance for the Wellness Plan is in collections for the amount of $which is the total of the remaining unpaid installments as well as any fees added by our third party collections agency, ICS SystemsAs a client service gesture, Banfield would be willing to settle this balance for the reduced amount of $By paying this amount the account would be cleared from collections for the clientThe client can resolve this balance by contacting our Client Financial Services department at 888-448-

Complaint: ***I am rejecting this response because:
*** was not my authorized agentI first learned of this renewal when I was contacted by your collections department and I objected immediatelyUpon learning of this contract I did not retain benefit
The Supreme Court of Texas, issued an opinion in the case of *** v***, Tex Sup J (June 2, 2006) http://www.supreme.courts.state.**.us/historical/2006/jun/***.htm that cites the following in footnote 9: ?Generally, ratification is a doctrine of agency law, and allows a principal to be bound by an agent's unauthorized contract in circumstances where the principal becomes aware of the contract and retains benefits under itRatification presupposes that the principal has an agent who, by agreement, is authorized to act on the principal's behalf.?
Banfield had refused us monthly payments and my wife had paid for a year up front in fullThere was no agreement for monthly draftI had not agreed to this contractI had not used the services as they were used by an unauthorized agent.
By definition in the above Supreme Court of Texas case I am not liable for this debt to Banfield
Sincerely,*** ***

Thank you for forwarding a copy of the complaint from our client Mr***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate the opportunity to address this matter
We are sorry to hear the frustrations Mr
*** is experiencing after the closing of our Massillon locationMr*** is correct in that Wellness Plans may be cancelled at any time, by either party for any reason, however as Mr*** is the one requesting cancellation we are asking that he pay for the services already provided by Banfield
In this case, *** *** received services and discounts with a retail value totaling $Mr*** has paid $(payments @ $24.95) towards the services receivedIn this case amount owed to cancel the Optimum Wellness Plan is $99.80, the remaining payments. Currently the plan is on hold for the final unpaid monthly payments

Thank you for forwarding a copy of the complaint from our client *** ***. Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets. We appreciate the opportunity to address this matter.Banfield OWPs are a package of itemized
and discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWP. As indicated in the terms, OWPs auto-renew on an annual basisAlso, as indicated in the terms of Ms***’s agreement, she is required to update the banking information should there be an issueMs*** may no attempt to do so. As indicated in the agreement terms after days of non-payment Ms***’s Optimum Wellness Plan was cancelled and the remaining balance of the payments on the plan was sent to collections.Ms***’s OWP renewed on 3/19/After her OWP renewed Ms*** utilized $in discounts and services for her pet GizmoMs*** paid $(payments $32.25) towards the current OWP Plan yearAs the total of services used is less than the cost of the payments remaining on the OWP we will be willing to remove the full balance from collections once Ms*** pays the remaining $to cover the cost of the services and discounts her pet Gizmo received.If Ms*** would like to pay off the balance owed, we encourage her to contact our Client Financial Services Team at 1-888-448-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: You did not provide over $of service. You are not able to provide a list of the costs to make this figure. You are not able to compare these costs against other Vet services in the area to verify valid charges. You will not touch my dog.Sincerely,*** ***