My husband had a procedure scheduled for two and a half weeks, the morning before we received a phone call verifying insurance which was double checked while I was on hold, then I paid the co-pay All seemed well Not so fast, later that day I received another call saying he was not covered and that the procedure was cancelled I spoke to a supervisor, same result Why it took weeks and different people to figure this out I have no idea My husband desperately needs the procedure and because of their incompetence who knows how long he will have to wait to get it scheduled again
This is to acknowledge the receipt of your letter dated February 05, for complaint # ***. Thank you for forwarding this information to our office Banner Estrella Medical Center is deeply committed to providing the highest quality clinical care and excellent patient
care experience to all patients We are in the process of reviewing *** *** concerns and we will contact her directly to ensure they are resolved Due to HIPAA requirements, we are unable to provide further information to your office Thank you again for this notification
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Banner
Health is stating that I was called over times regarding this matter, however, they fail to mention the calls I made to their business to pay my accounts in fullEvery single time I called BH they stated that my account was paid IN FULL and that I did not owe anything further (I did call in December of after receiving a voicemail that I owed money and when I called they said I had paid)I was then sent to collections and when I called BH to ask why I was sent to collections when I attempted to pay my bill they stated that the person who told me I was "paid in full" must have been new and didn't know how to work their computer system yetI am ashamed that BH would state I never called back as I tried numerous times to pay my accountI do not accept their version of events as they are leaving out key components of my complaint
Regards,
*** ***
WAS SEEN IN THE BANNER BAYWOOD ER FEW NIGHTS AGO WITH CHEST PAIN AND ABD PAIN AND I NEVER ONCE ASKED FOR PAIN MEDS EVER AND THE DR INSISTED ON TELLING ME I WAS ON A PAIN PROGRAM AND I COULD ONLY GET PERCOSET.OK THATS FINE.NO PROBLEM.FUNNY HOW FEW WEEKS I WAS IN THERE FOR SAME THING AND THROWING UP AND THEY AVE ME MORPHINE I NEVER ASKED FOR IT.SO MY THING IS I AM NO LONGER GOING TO THE ER FOR ANYTHING CUZ WHEN I DO THEY MAKE ME FEEL LIKE SOME JUNKIE AND IM NOT I WORK FOR EVERYTHING I GET NEVER DONE DRUGS EVER.I DONT NEED TO BE BLOWN OFF OR MOCKED CUZ I AM IN THE ER WITH CHRONIC PAIN.I DONT EVER REQUEST PAIN MEDS I AM CONCEERNED AND CANT GET INTO MY DR CUZ I DONT GOT INSURANCE.AND PAYING FOR RENT AND UTILITIES ARE A LIL MORE IMPRTANT.THEREFORE BANNER BAYWOOD NEEDS TO GET NEW PRACTICES AND NEW RULES AND NEW EMPLOYEES.I WILL NEVER STEP FOOT IN ANOTHER ER CUZ OF THEM,I HAVE NEVER BEEN SO HUMILITATED IN MY LIFE
First, I should start by saying I sent Banner customer care messages about this and no one responded, then someone responded to my Yelp review and told me they would have someone contact me, after more messages to Matthew, Banner rep responding on Yelp, they completely stopped responding, and no one ever reached out to discuss this matterThe service from this children’s ER at Banner Desert is disgusting and should be fined for the way they treat PAYING patientsThe short story of what happened to my family: We walked in and a lady who only takes vitals, not registration, started questioning us in a very rude wayNo, “hello”, “how can I help you”… nothing! She kept asking why did the doctor send you home? Why are you here (we’ve told her times- and it doesn’t matter after times, I’m paying so treat my child)After we told her why we are there, she said “that’s why you’re here” in a rude tone and rolled her eyesIf we knew that we would be coming to the ER to be treated like is and as if our child isn’t even sick, we would not have come to this locationOur son had a temp before this and was very sick, your job is to treat himThis lady’s job is to take vitals, not question every little thing about what occurred with an attitude because we did not know why our son was sickShe continued to question us and roll her eyes as if we shouldn’t be therePeople like this forget that we are the ones that employ themIs it to have a fire alarm occur and not notify anyone waiting to be seen that everything is ok? I looked out the door and was then told “nothing is wrong, just close your door, everything is fine.” I sorry if I am trying to protect my son if indeed there was a fireThe lady who said that to us told a few other parents that in the most annoying voiceOne of the other parents even said something about the attitudeIt’s extremely disappointing how non-caring a children’s hospital would beAlso, how is it not mandatory for a doctor to give a full diagnosis at the end of a visit to the emergency room? We were told, “ many times if everything is the doctor does not come back in for an update”You gave my son an antibiotic, so I would assume there was an infection, but couldn’t get those answers until hours laterOn that note, why was my son given an antibiotic without my consent, nor was I told the real reason he received it, again until the endWe were told by the nurse that the antibiotic was for his low WBC, but then the doctor said it was “just in case” he has a blood infection because the results wouldn’t come back for daysHad I known this before the nurse administered, I would have said noI do not want my son receiving “just in case” antibioticsHave you read the research on giving too many antibiotics and how it’s getting out of control? I only consented for my son to get it because of the infection they told us he had NOT “just in case” he has somethinghttp://***.org/parent/h1n1_center/h1n1_center_treatment/antibiotic_over...⇄http://www.***.org/healthy-lifestyle/consumer-health/in-depth/antibiotics/art-ht...⇄ And then to find out that the report you sent to my son’s pediatric doctor said that “his blood was normal” and never disclosed that they told us he had the flu, URI, and ear infection- only disclosed part of thisWhy did we pay $1,for you to not even properly report this to his doctorHe blood wasn’t normal, that’s why you gave him medicine!!! Very disappointed on how we were treated and how everything was handledWe are paying a lot of money to ensure our son is taken care of and we are well informed on anything being done to himI’m notifying other boards about incident #3.
I visited a Banner Facility and received a HUGE bill for a routine procedureI questioned my bill and no representative could clearly explain why I was charged the amounts listed or what they actually meantYour bill should not be a mystery and the facility charging you should be able to clearly explain their billing methods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Ms***,
Thank you for allowing Banner Health the opportunity to respond to concerns brought for by Mr***'s, our former patient
We have reviewed Mr***'s concerns and have offered Mr*** free medical records: we no longer wanted a pin but rather his records on a CDWe are having them printed and they will go out in the mail today.
On behalf of Banner Health sincerely apologize for Mr***'s frustrationEvery effort is made to provide the highest quality of care and service to all Banner Health patientsWe hope this is a satisfactory resolution.
If you or Mr*** has any further questions or concerns, please do not hesitate to call me directlyIf I am not available, you may call ###-###-####, for further assistance.
Sincerely,
Banner Health*** ** ***
Patient Financial Services
Ext ###-###-#### Fax ###-###-####
I went to Banner Goldfield with a bad cough and I could barely breathe, I felt like I was gasping for air and you could hear it in my talking. I asked the doctor to give me something to help me breathe he said okay and walked out. The doctor never sent anyone in or never came back and I started freaking out because I could not breathe and nobody was helping me so my boyfriend asked for someone to give me a breathing treatment they said okay. The only person who came in was the guy who took me to get a x-ray. When I got in the x-ray room I was told to take off my shirt and put on a gown so I did, after the x-ray was taken I was told to take the gown off and put my shirt back on while the guy went in the room on the other side of the glass and I could see him. This made changing back into my shirt very uncomfortable. When I got back to my room I ask another time for a breathing treatment or something to help me breathe and got told "No The doctor don't want to give it to you." and the reason was because my oxygen level looked fine. They were more worried about the uti than my breathing. I asked the nurse "what am I supposed to do just sit here and gasp for air" to which the nurse replied "I can monitor your oxygen" I asked "what is that going to do for my breathing" she didn't say much to that. Not only did I have to ask for a warm blanket I felt like the staff just wanted me to shut up and be out the door (with poor treatment and left feeling very unsatisfied) I got treated very poorly by this hospital and I feel nobody should have to experience what I did tonight. The doctor who treated me was Dr. P[redacted] and as far as the x-ray tech who I could see behind the glass after being told to change back into my shirt I didn't catch his name.
Dear Dispute Resolution Consultant,This letter is in response to complaint 10 [redacted] regarding a complaint made by Mrs. [redacted]. We have reviewed Mrs. [redacted]s concerns and apologize for her frustration.Mrs. [redacted] was preregistered for a date of service 7/22/15 and...
a payment of $1 ,338.90 was remitted by Mrs. [redacted] and posted to this account. Mrs. [redacted] came in on 7/17/15 and a new account was created. The payment of $ 1,338.90 has been transferred from the 7/22/15 account to the 7/17/15 account paying her balance ill full, since she gave birth to her daughter earlier than 7/22115, this account is being cancelled. The remainder of that payment) $136.20 will be refunded. Mrs. [redacted] does have another account for her daughter, this account is still being processed and it is unknown at this time if any other payment will be due.If you or Mrs. [redacted] has any further questions or concerns, please do not hesitate to call me directly. If I am not available, you may call [redacted] for further assistance.
Dear Mr. [redacted]Thank you for your patience while we investigated your concerns regarding the payments you made with your American Express credit card on February 19, 2015 and June 15, 2015 for the date of service of January 22, 2015. An audit has been completed with the...
department and the payments received were applied as follows:• The payment made on February 19,2015 for $109.13 was applied to patient Isaac [redacted], for dates of service 01/19/2015. Please reference the attached copy of billing statement dated 02/01/2015.
• The second payment made on June 15, 2015 for $109.13 was applied to patient [redacted], for date of service 01/22/2015.
Please reference attached copies of billing statements dated 05/24/2015. Please accept our sincere apology for any inconvenience and confusion this may have caused you. Should you have any further questions regarding this matter, please do not hesitate to contact us at the number below, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Sincerely,
Stella L[redacted]Patient Financial Service SupervisorBanner - University Medical Center2701 E. Elvira Rd.Tucson, AZ 85756([redacted]Cc: Revdex.comEnd: Copies
Good Morning,Thank you for bringing this matter to our attention. After review, I do not see any accounts in collections, I would need further information regarding this issue. I have called Ms. [redacted] on the number provided and left a message to return my call,...
Thank you for sharing concerns expressed by Ms. [redacted] and allowing Banner Health the opportunity to respond. We have investigated Ms. [redacted]' concerns, and found the following. Ms. [redacted] agreed to a monthly payment plan for $148.80 a month for ten months, the first payment was received and...
posted on 12/31/14; no payments were received for three months resulting in a broken payment plan. The issues Ms. [redacted] now presents were not brought to our attention until 4/4/15. We are willing to work with Ms. [redacted] and offer her a monthly payment plan for her total balance due of $1,289.24 at $80.58 a month for 16 months. If Ms. [redacted] agrees to this amount we can reset her payment plan. If you or Ms. [redacted] has any further questions or concerns, please do not hesitate to call me directly. If I am not available, you may call ###-###-####, for further assistance.
During a surgery on my knee in June of 2015, Anesthesiologist Brian D[redacted] of Gateway Anesthesia Associates, while intubating me broke two of my teeth off. D[redacted] was employed by Gateway Banner Hospital. Numerous attempts have been made of Banner Health of Arizona requesting, and demanding I be compnsated the $11,000 for the cost of repairing the damage, but to no avail.
It has been 6 weeks + 1 day from my 2nd surgery (spacer for knee replacement). I have had blood drawn each week and no one will discuss any results with me.
Banner has also attempted to withhold my 2x/day antibiotic infusion medication due to an outstanding bill. I have [redacted] and [redacted] and little to no copays across my multiple platforms of insurance. Banner tells me no but they don't help me understand what I can do to help resolve this situation.
This organization treats patients poorly and acts as if explaining how to resolve something is not their job. I don't feel like I'm asking for special treatment just to be treated like a human being.
My wife has spent weeks and weeks on the phone regarding bills we have received from BANNER University Center in Tucson, AZ. BANNER has double billed us, billed for amount already paid for by insurance, one bill sent to collection agency when we NEVER received ANY bill from BANNER, Hospital visits we were told that was covered by insurance only to find out later that the doctor was NOT covered and, per my wife, the most rude & incompetent customer reps she has ever dealt with. We will be avoiding ever dealing with BANNER in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Tami Calendo
Good morning,I apologize to [redacted] for the frustrations. I read through the documents and I am unable to find patient information to investigate. [redacted] can contact me directly at [redacted]r by email
href="mailto:[redacted]">[redacted], I can look into this immediately, I just need patient information please.Thank you,[redacted]
Dear Mr. McKinney, I want to thank you for sharing your concerns with us regarding your recent visit at Banner Desert Medical...
Center during July. I sincerely apologize regarding the customer service experience that you had with my staff. I can assure you this is not our department’s current process. I did investigate your concern and spoke to the department, as well as the PFS Representative that did not meet your needs that day.The PFS employee that worked with you has been coached regarding customer service and that we should always exceed the customers expectation. I have also send out reminders to the PFS staff house wide to reeducate and to remind them regarding this expectation. I greatly appreciate your feedback as it allows us the opportunity to improve our processes.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not the correct Banner hospital, I did not notice the address of the hospital until now. The hospital in question is Banner [redacted]. Their billing address is [redacted]. Sorry for not noticing this in the beginning.
Regards,
[redacted]
My husband had a procedure scheduled for two and a half weeks, the morning before we received a phone call verifying insurance which was double checked while I was on hold, then I paid the co-pay All seemed well Not so fast, later that day I received another call saying he was not covered and that the procedure was cancelled I spoke to a supervisor, same result Why it took weeks and different people to figure this out I have no idea My husband desperately needs the procedure and because of their incompetence who knows how long he will have to wait to get it scheduled again
This is to acknowledge the receipt of your letter dated February 05, for complaint # ***. Thank you for forwarding this information to our office Banner Estrella Medical Center is deeply committed to providing the highest quality clinical care and excellent patient
care experience to all patients We are in the process of reviewing *** *** concerns and we will contact her directly to ensure they are resolved Due to HIPAA requirements, we are unable to provide further information to your office Thank you again for this notification
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Banner
Health is stating that I was called over times regarding this matter, however, they fail to mention the calls I made to their business to pay my accounts in fullEvery single time I called BH they stated that my account was paid IN FULL and that I did not owe anything further (I did call in December of after receiving a voicemail that I owed money and when I called they said I had paid)I was then sent to collections and when I called BH to ask why I was sent to collections when I attempted to pay my bill they stated that the person who told me I was "paid in full" must have been new and didn't know how to work their computer system yetI am ashamed that BH would state I never called back as I tried numerous times to pay my accountI do not accept their version of events as they are leaving out key components of my complaint
Regards,
*** ***
WAS SEEN IN THE BANNER BAYWOOD ER FEW NIGHTS AGO WITH CHEST PAIN AND ABD PAIN AND I NEVER ONCE ASKED FOR PAIN MEDS EVER AND THE DR INSISTED ON TELLING ME I WAS ON A PAIN PROGRAM AND I COULD ONLY GET PERCOSET.OK THATS FINE.NO PROBLEM.FUNNY HOW FEW WEEKS I WAS IN THERE FOR SAME THING AND THROWING UP AND THEY AVE ME MORPHINE I NEVER ASKED FOR IT.SO MY THING IS I AM NO LONGER GOING TO THE ER FOR ANYTHING CUZ WHEN I DO THEY MAKE ME FEEL LIKE SOME JUNKIE AND IM NOT I WORK FOR EVERYTHING I GET NEVER DONE DRUGS EVER.I DONT NEED TO BE BLOWN OFF OR MOCKED CUZ I AM IN THE ER WITH CHRONIC PAIN.I DONT EVER REQUEST PAIN MEDS I AM CONCEERNED AND CANT GET INTO MY DR CUZ I DONT GOT INSURANCE.AND PAYING FOR RENT AND UTILITIES ARE A LIL MORE IMPRTANT.THEREFORE BANNER BAYWOOD NEEDS TO GET NEW PRACTICES AND NEW RULES AND NEW EMPLOYEES.I WILL NEVER STEP FOOT IN ANOTHER ER CUZ OF THEM,I HAVE NEVER BEEN SO HUMILITATED IN MY LIFE
First, I should start by saying I sent Banner customer care messages about this and no one responded, then someone responded to my Yelp review and told me they would have someone contact me, after more messages to Matthew, Banner rep responding on Yelp, they completely stopped responding, and no one ever reached out to discuss this matterThe service from this children’s ER at Banner Desert is disgusting and should be fined for the way they treat PAYING patientsThe short story of what happened to my family: We walked in and a lady who only takes vitals, not registration, started questioning us in a very rude wayNo, “hello”, “how can I help you”… nothing! She kept asking why did the doctor send you home? Why are you here (we’ve told her times- and it doesn’t matter after times, I’m paying so treat my child)After we told her why we are there, she said “that’s why you’re here” in a rude tone and rolled her eyesIf we knew that we would be coming to the ER to be treated like i
s and as if our child isn’t even sick, we would not have come to this locationOur son had a temp before this and was very sick, your job is to treat himThis lady’s job is to take vitals, not question every little thing about what occurred with an attitude because we did not know why our son was sickShe continued to question us and roll her eyes as if we shouldn’t be therePeople like this forget that we are the ones that employ themIs it to have a fire alarm occur and not notify anyone waiting to be seen that everything is ok? I looked out the door and was then told “nothing is wrong, just close your door, everything is fine.” I sorry if I am trying to protect my son if indeed there was a fireThe lady who said that to us told a few other parents that in the most annoying voiceOne of the other parents even said something about the attitudeIt’s extremely disappointing how non-caring a children’s hospital would beAlso, how is it not mandatory for a doctor to give a full diagnosis at the end of a visit to the emergency room? We were told, “ many times if everything is the doctor does not come back in for an update”You gave my son an antibiotic, so I would assume there was an infection, but couldn’t get those answers until hours laterOn that note, why was my son given an antibiotic without my consent, nor was I told the real reason he received it, again until the endWe were told by the nurse that the antibiotic was for his low WBC, but then the doctor said it was “just in case” he has a blood infection because the results wouldn’t come back for daysHad I known this before the nurse administered, I would have said noI do not want my son receiving “just in case” antibioticsHave you read the research on giving too many antibiotics and how it’s getting out of control? I only consented for my son to get it because of the infection they told us he had NOT “just in case” he has somethinghttp://***.org/parent/h1n1_center/h1n1_center_treatment/antibiotic_over...⇄ http://www.***.org/healthy-lifestyle/consumer-health/in-depth/antibiotics/art-ht...⇄ And then to find out that the report you sent to my son’s pediatric doctor said that “his blood was normal” and never disclosed that they told us he had the flu, URI, and ear infection- only disclosed part of thisWhy did we pay $1,for you to not even properly report this to his doctorHe blood wasn’t normal, that’s why you gave him medicine!!! Very disappointed on how we were treated and how everything was handledWe are paying a lot of money to ensure our son is taken care of and we are well informed on anything being done to himI’m notifying other boards about incident #3.
I visited a Banner Facility and received a HUGE bill for a routine procedureI questioned my bill and no representative could clearly explain why I was charged the amounts listed or what they actually meantYour bill should not be a mystery and the facility charging you should be able to clearly explain their billing methods
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Ms***,
Thank you for allowing Banner Health the opportunity to respond to concerns brought for by Mr***'s, our former patient
We have reviewed Mr***'s concerns and have offered Mr*** free medical records: we no longer wanted a pin but rather his records on a CDWe are having them printed and they will go out in the mail today.
On behalf of Banner Health sincerely apologize for Mr***'s frustrationEvery effort is made to provide the highest quality of care and service to all Banner Health patientsWe hope this is a satisfactory resolution.
If you or Mr*** has any further questions or concerns, please do not hesitate to call me directlyIf I am not available, you may call ###-###-####, for further assistance.
Sincerely,
Banner Health*** ** ***
Patient Financial Services
Ext ###-###-#### Fax ###-###-####
I went to Banner Goldfield with a bad cough and I could barely breathe, I felt like I was gasping for air and you could hear it in my talking. I asked the doctor to give me something to help me breathe he said okay and walked out. The doctor never sent anyone in or never came back and I started freaking out because I could not breathe and nobody was helping me so my boyfriend asked for someone to give me a breathing treatment they said okay. The only person who came in was the guy who took me to get a x-ray. When I got in the x-ray room I was told to take off my shirt and put on a gown so I did, after the x-ray was taken I was told to take the gown off and put my shirt back on while the guy went in the room on the other side of the glass and I could see him. This made changing back into my shirt very uncomfortable. When I got back to my room I ask another time for a breathing treatment or something to help me breathe and got told "No The doctor don't want to give it to you." and the reason was because my oxygen level looked fine. They were more worried about the uti than my breathing. I asked the nurse "what am I supposed to do just sit here and gasp for air" to which the nurse replied "I can monitor your oxygen" I asked "what is that going to do for my breathing" she didn't say much to that. Not only did I have to ask for a warm blanket I felt like the staff just wanted me to shut up and be out the door (with poor treatment and left feeling very unsatisfied) I got treated very poorly by this hospital and I feel nobody should have to experience what I did tonight. The doctor who treated me was Dr. P[redacted] and as far as the x-ray tech who I could see behind the glass after being told to change back into my shirt I didn't catch his name.
Dear Dispute Resolution Consultant,This letter is in response to complaint 10 [redacted] regarding a complaint made by Mrs. [redacted]. We have reviewed Mrs. [redacted]s concerns and apologize for her frustration.Mrs. [redacted] was preregistered for a date of service 7/22/15 and...
a payment of $1 ,338.90 was remitted by Mrs. [redacted] and posted to this account. Mrs. [redacted] came in on 7/17/15 and a new account was created. The payment of $ 1,338.90 has been transferred from the 7/22/15 account to the 7/17/15 account paying her balance ill full, since she gave birth to her daughter earlier than 7/22115, this account is being cancelled. The remainder of that payment) $136.20 will be refunded. Mrs. [redacted] does have another account for her daughter, this account is still being processed and it is unknown at this time if any other payment will be due.If you or Mrs. [redacted] has any further questions or concerns, please do not hesitate to call me directly. If I am not available, you may call [redacted] for further assistance.
Dear Mr. [redacted]Thank you for your patience while we investigated your concerns regarding the payments you made with your American Express credit card on February 19, 2015 and June 15, 2015 for the date of service of January 22, 2015. An audit has been completed with the...
department and the payments received were applied as follows:• The payment made on February 19,2015 for $109.13 was applied to patient Isaac [redacted], for dates of service 01/19/2015. Please reference the attached copy of billing statement dated 02/01/2015.
• The second payment made on June 15, 2015 for $109.13 was applied to patient [redacted], for date of service 01/22/2015.
Please reference attached copies of billing statements dated 05/24/2015. Please accept our sincere apology for any inconvenience and confusion this may have caused you. Should you have any further questions regarding this matter, please do not hesitate to contact us at the number below, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Sincerely,
Stella L[redacted]Patient Financial Service SupervisorBanner - University Medical Center2701 E. Elvira Rd.Tucson, AZ 85756([redacted]Cc: Revdex.comEnd: Copies
Good Morning,Thank you for bringing this matter to our attention. After review, I do not see any accounts in collections, I would need further information regarding this issue. I have called Ms. [redacted] on the number provided and left a message to return my call,...
###-###-####.Thank you,[redacted]
Thank you for sharing concerns expressed by Ms. [redacted] and allowing Banner Health the opportunity to respond. We have investigated Ms. [redacted]' concerns, and found the following. Ms. [redacted] agreed to a monthly payment plan for $148.80 a month for ten months, the first payment was received and...
posted on 12/31/14; no payments were received for three months resulting in a broken payment plan. The issues Ms. [redacted] now presents were not brought to our attention until 4/4/15. We are willing to work with Ms. [redacted] and offer her a monthly payment plan for her total balance due of $1,289.24 at $80.58 a month for 16 months. If Ms. [redacted] agrees to this amount we can reset her payment plan. If you or Ms. [redacted] has any further questions or concerns, please do not hesitate to call me directly. If I am not available, you may call ###-###-####, for further assistance.
During a surgery on my knee in June of 2015, Anesthesiologist Brian D[redacted] of Gateway Anesthesia Associates, while intubating me broke two of my teeth off. D[redacted] was employed by Gateway Banner Hospital. Numerous attempts have been made of Banner Health of Arizona requesting, and demanding I be compnsated the $11,000 for the cost of repairing the damage, but to no avail.
It has been 6 weeks + 1 day from my 2nd surgery (spacer for knee replacement). I have had blood drawn each week and no one will discuss any results with me.
Banner has also attempted to withhold my 2x/day antibiotic infusion medication due to an outstanding bill. I have [redacted] and [redacted] and little to no copays across my multiple platforms of insurance. Banner tells me no but they don't help me understand what I can do to help resolve this situation.
This organization treats patients poorly and acts as if explaining how to resolve something is not their job. I don't feel like I'm asking for special treatment just to be treated like a human being.
My wife has spent weeks and weeks on the phone regarding bills we have received from BANNER University Center in Tucson, AZ. BANNER has double billed us, billed for amount already paid for by insurance, one bill sent to collection agency when we NEVER received ANY bill from BANNER, Hospital visits we were told that was covered by insurance only to find out later that the doctor was NOT covered and, per my wife, the most rude & incompetent customer reps she has ever dealt with. We will be avoiding ever dealing with BANNER in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Tami Calendo
Good morning,I apologize to [redacted] for the frustrations. I read through the documents and I am unable to find patient information to investigate. [redacted] can contact me directly at [redacted]r by email
href="mailto:[redacted]">[redacted], I can look into this immediately, I just need patient information please.Thank you,[redacted]
Dear Mr. McKinney, I want to thank you for sharing your concerns with us regarding your recent visit at Banner Desert Medical...
Center during July. I sincerely apologize regarding the customer service experience that you had with my staff. I can assure you this is not our department’s current process. I did investigate your concern and spoke to the department, as well as the PFS Representative that did not meet your needs that day.The PFS employee that worked with you has been coached regarding customer service and that we should always exceed the customers expectation. I have also send out reminders to the PFS staff house wide to reeducate and to remind them regarding this expectation. I greatly appreciate your feedback as it allows us the opportunity to improve our processes.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not the correct Banner hospital, I did not notice the address of the hospital until now. The hospital in question is Banner [redacted]. Their billing address is [redacted]. Sorry for not noticing this in the beginning.
Regards,
[redacted]