Thank you for bringing your concerns to our attention regarding your visit to Banner Del E. Webb Medical Center on August 18, 2014. I appreciate you taking the time to share your concerns as your feedback is important to us and helps us improve our processes.
Your...
concerns have been shared with the appropriate leaders for review and follow-up. Our review is currently taking longer than we anticipated, as it is important to us to be very thorough in this process. When our review has been completed, you will receive a formal response in writing with the results of our investigation. I apologize for the delay and thank you for your patience and understanding.
You have indicated you would like to have your medical records amended. I am enclosing a "Request to Amend or Supplement Records" form. If you would like to request an amendment of your medical records, please complete the form and return it to Health Information Management Services (HIMS) at[redacted].
If you have any questions, please contact me at [redacted] or you may email me at [redacted]
Dear Ms. [redacted],
Thank you for allowing Banner Health the opportunity to respond to concerns brought for by Mr. [redacted]'s, our former patient.
We have reviewed Mr. [redacted]'s concerns and have offered Mr. [redacted] free medical records: we no longer wanted a pin but...
rather his records on a CD. We are having them printed and they will go out in the mail today.
On behalf of Banner Health sincerely apologize for Mr. [redacted]'s frustration. Every effort is made to provide the highest quality of care and service to all Banner Health patients. We hope this is a satisfactory resolution.
If you or Mr. [redacted] has any further questions or concerns, please do not hesitate to call me directly. If I am not available, you may call ###-###-####, for further assistance.
Sincerely,
Banner Health[redacted]
Patient Financial Services
Ext ###-###-#### Fax ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I submitted this complaint on 12/11/14, and after a generic response from Banner, the complaint was closed by the Revdex.com, however, the issue is no closer to being resolved. My husband had an appointment with [redacted] on 7/22/14, during which [redacted] prescribed [redacted], a VERY expensive medication, without advising that this was a high-cost prescription. Once he sent the prescription to our mail order pharmacy, Express Scripts, they filled and mailed it and automatically charged us $233 for a 1-month supply. The pharmacy tells us they take no responsibility to confirm prescriptions before charging the patient. If my husband had been advised this was a high-cost prescription, he would have immediately declined as we cannot afford it. I have attempted to resolve the issue directly with Banner to no avail. "[redacted]" at Banner told me it would take 3 months to get authorization to refund us (likely a ruse to try to sweep the issue under the rug). After chasing her down with numerous phone calls, she came back and advised they would do NOTHING to help us nor would they take any responsibility for this doctor's actions. I then filed a complaint with the Revdex.com on 12/11/14. Although someone by the name of "[redacted]" responded, she has left me hanging with no resolution and has ignored my follow-up attempts. I need this issue sent to someone with the authority to take responsibility for this issue and refund us the $233 once and for all. Banner clearly seems to only care about their doctors' kickbacks from prescribing high-cost prescriptions, and not about the patients. I am still requesting a refund of $233 for the high-cost prescription that [redacted] gave my husband without any warning that it was high-cost.
Regards,[redacted]
Federal officials' review of Banner Health's efforts to protect the privacy of more than 50,000 Medicare recipients whose Social Security numbers it published on magazine labels last month should be completed in about 10 days.
Banner is offering a free year's membership to a credit monitoring program for those whose private information was published, according to letters sent March 5 by Banner CEO [redacted].
The [redacted] has not yet determined whether it will direct Banner to take additional corrective measures or whether the agency will impose sanctions against the Phoenix-based non-profit health-care organization, said agency spokesman [redacted].
"We're still reviewing Banner's corrective action plan," [redacted] told [redacted] in an e-mail on Wednesday.
Banner obtained the Social Security numbers from the [redacted], which is responsible for the administration of several federal health-care programs. Banner printed the numbers on address labels affixed to [redacted] its quarterly magazine. It sent the magazines to Medicare recipients in [redacted] and [redacted] counties on Feb. 21 and learned about the mistake when the magazine's recipients notified Banner days later.
This is a partial extract from an article published by [redacted]. At the time I posted this I have no further information on a resolution to this issue.
Thank you for advising Banner of Ms. [redacted]'s complaint. We have done a thorough investigation of t he cirumstances which Ms. [redacted] recounted to you. Our findings do not agree with Ms. [redacted]'s account in some particulars. However, we have spoken with Ms. [redacted] and have...
agreed to allow her to come back to t he clinic for treatment, but we have indicated to Ms. [redacted] she must be timely and have indicated the length of time she can expect to be seen by the doctor as she had several misconceptions as to what the clinic will agree/and not agree to do. It is not possible to call patients on all occasions. The patient's co-pay will remain unchanged.
Good afternoon, In response to Complaint No. [redacted], Banner Health provides the following information:Banner Health personnel...
spoke with Ms. [redacted] on June 17, 2016. Ms. [redacted] had not understood that Banner Health was billing for deductible and co-insurance. On July 7, 2016, Banner Health received a letter from Ms. [redacted] stating that information provided by Banner Health had been confirmed by insurance providers and that the monies were in fact owed to Banner Health. The account which had been turned over to collection was called back. The account has been paid in full.
Thank you for bringing this matter to our attention. I have printed 2014 itemized bills as requested for Mr. [redacted]'s spouse and daughter and will be sending to the address on file. I was unable to find any facility bills for Mr. [redacted]. Mr. [redacted] can contact...
me directly at ###-###-#### or by email at [redacted]@[redacted].[redacted].Thank you,[redacted]
Just talked to the director of observation, it took since april 24th 2016 for him to reply? was taken there by ambulance from payson with heart attack warnings after 10 hrs they sent me home, only to have a heart attack 48hrs later, then air-vac back to banner, another 36hrs to have a stent put in. this is a poor medical center for care, they will kill you with very poor care. I would not advise any one with an emergency to go their.I now have on going problems from their malpractice care. not a good way to take care a combat vet, vietnam vet 68-69, take heed!!!!
Good afternoon, In regards to the complaint filed by Bonnie [redacted]i, please find the Banner Health response below: No statement was mailed to Ms. [redacted]i for dates of service April 9-10,...
2016. Ms. [redacted]i was discharged on April 11, 2016 from [redacted] Medical Center without having provided worker’s compensation information. Her primary medical insurance, [redacted], was loaded as the billing insurance. On April 14, 2016, Ms. [redacted]i provided the workers’ compensation information and it was billed at that time. On April 19, 2016, Ms. [redacted]i contacted Banner Health and requested an itemized billing statement which was provided to her. On April. 22, 2016, [redacted], the primary medical insurance, paid the claim and $350.00 remained as a patient portion. On May 16, 2016, the workers’ compensation was contacted as there appeared to be an error and the claim was sent for review. On May 20, 2016, payment was received from workers’ compensation. On June 2, 2016 the process to refund [redacted] was initiated and [redacted] was refunded on June 6, 2016. On June 3, 2016, Ms. [redacted]i contacted Banner Health and requested a ICD-10 claim form which was provided to her. This account has a zero balance. Please let us know if you need any further information. Donene O[redacted]PFS-Senior Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] This issue has been resolved and I thank the Revdex.com for there efforts in this matter.
I have a complaint about one of your staff members by the name of Rai my friend is a patient here at banner and the women had the nerve to ask him which arm.he shot up in !!!!! Now he has never used a needle or stuck a needle in his arm she straight up stereo typed him and immediately judged him as a drug addict and she never read his chart . If she did then she would have known his history and what was going on with him . My friend felt very uncomfortable and hurt by this womens remark . It was very unprofessional and wrong . I demand to see something done or want this women to know it is not right to judge if she read his chart she would have known he doesn't shoot as she said . Very disrespectful
Thank you for bringing your concerns to our attention regarding your visit to Banner Del E. Webb Medical Center on August 18, 2014. I appreciate you taking the time to share your concerns as your feedback is important to us and helps us improve our processes.
Your...
concerns have been shared with the appropriate leaders for review and follow-up. Our review is currently taking longer than we anticipated, as it is important to us to be very thorough in this process. When our review has been completed, you will receive a formal response in writing with the results of our investigation. I apologize for the delay and thank you for your patience and understanding.
You have indicated you would like to have your medical records amended. I am enclosing a "Request to Amend or Supplement Records" form. If you would like to request an amendment of your medical records, please complete the form and return it to Health Information Management Services (HIMS) at[redacted].
If you have any questions, please contact me at [redacted] or you may email me at [redacted]
Dear Ms. [redacted],
Thank you for allowing Banner Health the opportunity to respond to concerns brought for by Mr. [redacted]'s, our former patient.
We have reviewed Mr. [redacted]'s concerns and have offered Mr. [redacted] free medical records: we no longer wanted a pin but...
rather his records on a CD. We are having them printed and they will go out in the mail today.
On behalf of Banner Health sincerely apologize for Mr. [redacted]'s frustration. Every effort is made to provide the highest quality of care and service to all Banner Health patients. We hope this is a satisfactory resolution.
If you or Mr. [redacted] has any further questions or concerns, please do not hesitate to call me directly. If I am not available, you may call ###-###-####, for further assistance.
Sincerely,
Banner Health[redacted]
Patient Financial Services
Ext ###-###-#### Fax ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I submitted this complaint on 12/11/14, and after a generic response from Banner, the complaint was closed by the Revdex.com, however, the issue is no closer to being resolved. My husband had an appointment with [redacted] on 7/22/14, during which [redacted] prescribed [redacted], a VERY expensive medication, without advising that this was a high-cost prescription. Once he sent the prescription to our mail order pharmacy, Express Scripts, they filled and mailed it and automatically charged us $233 for a 1-month supply. The pharmacy tells us they take no responsibility to confirm prescriptions before charging the patient. If my husband had been advised this was a high-cost prescription, he would have immediately declined as we cannot afford it. I have attempted to resolve the issue directly with Banner to no avail. "[redacted]" at Banner told me it would take 3 months to get authorization to refund us (likely a ruse to try to sweep the issue under the rug). After chasing her down with numerous phone calls, she came back and advised they would do NOTHING to help us nor would they take any responsibility for this doctor's actions. I then filed a complaint with the Revdex.com on 12/11/14. Although someone by the name of "[redacted]" responded, she has left me hanging with no resolution and has ignored my follow-up attempts. I need this issue sent to someone with the authority to take responsibility for this issue and refund us the $233 once and for all. Banner clearly seems to only care about their doctors' kickbacks from prescribing high-cost prescriptions, and not about the patients. I am still requesting a refund of $233 for the high-cost prescription that [redacted] gave my husband without any warning that it was high-cost.
Regards,[redacted]
Federal officials' review of Banner Health's efforts to protect the privacy of more than 50,000 Medicare recipients whose Social Security numbers it published on magazine labels last month should be completed in about 10 days.
Banner is offering a free year's membership to a credit monitoring program for those whose private information was published, according to letters sent March 5 by Banner CEO [redacted].
The [redacted] has not yet determined whether it will direct Banner to take additional corrective measures or whether the agency will impose sanctions against the Phoenix-based non-profit health-care organization, said agency spokesman [redacted].
"We're still reviewing Banner's corrective action plan," [redacted] told [redacted] in an e-mail on Wednesday.
Banner obtained the Social Security numbers from the [redacted], which is responsible for the administration of several federal health-care programs. Banner printed the numbers on address labels affixed to [redacted] its quarterly magazine. It sent the magazines to Medicare recipients in [redacted] and [redacted] counties on Feb. 21 and learned about the mistake when the magazine's recipients notified Banner days later.
This is a partial extract from an article published by [redacted]. At the time I posted this I have no further information on a resolution to this issue.
Thank you for advising Banner of Ms. [redacted]'s complaint. We have done a thorough investigation of t he cirumstances which Ms. [redacted] recounted to you. Our findings do not agree with Ms. [redacted]'s account in some particulars. However, we have spoken with Ms. [redacted] and have...
agreed to allow her to come back to t he clinic for treatment, but we have indicated to Ms. [redacted] she must be timely and have indicated the length of time she can expect to be seen by the doctor as she had several misconceptions as to what the clinic will agree/and not agree to do. It is not possible to call patients on all occasions. The patient's co-pay will remain unchanged.
Good afternoon, In response to Complaint No. [redacted], Banner Health provides the following information:Banner Health personnel...
spoke with Ms. [redacted] on June 17, 2016. Ms. [redacted] had not understood that Banner Health was billing for deductible and co-insurance. On July 7, 2016, Banner Health received a letter from Ms. [redacted] stating that information provided by Banner Health had been confirmed by insurance providers and that the monies were in fact owed to Banner Health. The account which had been turned over to collection was called back. The account has been paid in full.
Thank you for bringing this matter to our attention. I have printed 2014 itemized bills as requested for Mr. [redacted]'s spouse and daughter and will be sending to the address on file. I was unable to find any facility bills for Mr. [redacted]. Mr. [redacted] can contact...
me directly at ###-###-#### or by email at [redacted]@[redacted].[redacted].Thank you,[redacted]
Just talked to the director of observation, it took since april 24th 2016 for him to reply? was taken there by ambulance from payson with heart attack warnings after 10 hrs they sent me home, only to have a heart attack 48hrs later, then air-vac back to banner, another 36hrs to have a stent put in. this is a poor medical center for care, they will kill you with very poor care. I would not advise any one with an emergency to go their.I now have on going problems from their malpractice care. not a good way to take care a combat vet, vietnam vet 68-69, take heed!!!!
Good afternoon, In regards to the complaint filed by Bonnie [redacted]i, please find the Banner Health response below: No statement was mailed to Ms. [redacted]i for dates of service April 9-10,...
2016. Ms. [redacted]i was discharged on April 11, 2016 from [redacted] Medical Center without having provided worker’s compensation information. Her primary medical insurance, [redacted], was loaded as the billing insurance. On April 14, 2016, Ms. [redacted]i provided the workers’ compensation information and it was billed at that time. On April 19, 2016, Ms. [redacted]i contacted Banner Health and requested an itemized billing statement which was provided to her. On April. 22, 2016, [redacted], the primary medical insurance, paid the claim and $350.00 remained as a patient portion. On May 16, 2016, the workers’ compensation was contacted as there appeared to be an error and the claim was sent for review. On May 20, 2016, payment was received from workers’ compensation. On June 2, 2016 the process to refund [redacted] was initiated and [redacted] was refunded on June 6, 2016. On June 3, 2016, Ms. [redacted]i contacted Banner Health and requested a ICD-10 claim form which was provided to her. This account has a zero balance. Please let us know if you need any further information. Donene O[redacted]PFS-Senior Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] This issue has been resolved and I thank the Revdex.com for there efforts in this matter.
I have a complaint about one of your staff members by the name of Rai my friend is a patient here at banner and the women had the nerve to ask him which arm.he shot up in !!!!! Now he has never used a needle or stuck a needle in his arm she straight up stereo typed him and immediately judged him as a drug addict and she never read his chart . If she did then she would have known his history and what was going on with him . My friend felt very uncomfortable and hurt by this womens remark . It was very unprofessional and wrong . I demand to see something done or want this women to know it is not right to judge if she read his chart she would have known he doesn't shoot as she said . Very disrespectful