Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $72.50.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved.Thank you, [redacted] ® Customer Service
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any misunderstandingMany locations in Florida have switched to cashless tolling and we understand you may have been unaware of travelling on a cashless toll roadAs a courtesy we have adjusted $from the balance due, bringing your new balance to $ Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $4.95.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused Using the details you have provided, we are unable to locate the information related to the chargeTo resolve this issue, please provide us with some of the information below: •Name of the rental agency•Return date of the rented vehicle•Name and address of the primary renter as it appears on the rental record•Driver’s license number•Rental agreement number•Last four (4) digits of the credit card number that was charged.*•Expiration date of the credit card number that was charged•Date the credit card was charged *To access your account by credit card number, the last four digits are requiredATS exercises exhaustive security measures to ensure your information remains privateUpon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolutionBest Regards,ATS Processing Services
Dear ** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear [redacted] ,Thank you for contacting PlatePass® with your inquiry.Our research shows that the PlatePass® service was actively used for one day during your rental periodAs a one-time courtesy, we have reduced the administrative fee to $to reflect a single day’s use Arefund of will be applied to your account within the next 3-business days Please note that Hertz offers the PlatePass® service for $per rental day ($max per rental month), plus tolls if PlatePass® is activated during your rental periodThe details surrounding the PlatePass®service is contained on page of your rental contractPlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have causedFor additional information, you may contact us by e-mail or by phone.Thank You,PlatePass® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I noticed that the Revdex.com website has closed my case because the business told the Revdex.com I’d be getting a credit to my account within working daysIt’s been working days since they wrote that email to you, and as yet I see no credit to my [redacted] accountThis has been going on since AugustThey have had my money for months, and have told me for about months that I’d be getting a credit, and they never follow throughDo I now have to take this to Small Claims Court? Would you please follow up with the business to find out why I haven’t gotten a credit yet to my [redacted] account, and let me know what they say? I’d appreciate a response from you as to what you will be doing, if anything.Regards, [redacted]
Dear [redacted] , Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have the adjusted $processing from the balance due Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have adjusted the $processing fee from the balance dueAs for the inquiry regarding insurance coverage, you would need to contact the Dollar Customer Service Department @ ###-###-#### Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $27.50.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the administrative fee of $Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $46.01.Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
To the Revdex.com, I have read the backhanded response to my Revdex.com complaint (ID [redacted] ), and find it satisfactory....enough This all pends on the refund actually happening.I will wait until for the business to perform this action and, if it does, will consider this complaint partially resolved.however the Revdex.com did not respond as to why a company with a 96% negative rating percentage has a Revdex.com grade of A+? Regards, [redacted] ***
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $14.85.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.75.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, [redacted] *
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service [redacted] reported two violations to us with a toll charge of $plus a violation amount of $57.50, equaling $for each violation, for an invoice total of $In addition, ATS charges an administrative processing fee of $30, which breaks down to $per violationAs a one-time courtesy, we have refunded the full amount of $For future reference, any tolls that are accessed for this toll authority without payment must be paid directly to [redacted] within days in order to avoid the $violation feesFor more information, please contact [redacted] directly or visit their website at [redacted] Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Dear [redacted] , The financial information for this account has been researched extensively and no payment has been made on this citation to dateYou initially stated that you paid your violation through violationinfo.com, but did not have a confirmation number consistent with those provided by ATSYou have also stated that a check was mailed to our processing center but this check has not been cashedAdditionally, the [redacted] has checked their ticket management system and there is no record of any payment towards this violationBased on the lack of payment, the city is unable to dismiss any portion of the citationRegarding your complaint that the company does not answer the phone or respond to emails, our notes indicate multiple phone contacts with you regarding this account instructing what evidence was needed to support the claim of paymentAs of this date we have no record of receiving any email contactOur thorough investigation of this matter concludes that you are financially responsible to submit payment in fullWe regret that we are unable to resolve this complaint to your satisfactionSincerely,American Traffic Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Here are the toll charges, which don't come anywhere close to $each way:Toll BoothFasTrakToll-by-plate ExpressAccountOne-time payment [redacted] **Southbound Exit and Northbound Entrance$1.00$2.00$[redacted] **Southbound Exit and Northbound Entrance$2.26$3.26$[redacted] ***Price assumes 2-axle automobile.Peak: $6.65Pre/Post Peak: $6.35Off-Peak: $5.15Weekends: $4.90Peak: $7.65Pre/Post Peak: $7.35Off-Peak: $6.15Weekends: $5.90Peak: $7.65All other times: $7.35El Toro/Laguna Canyon RdNorthbound Exit and Southbound Entrance$2.52$3.52$[redacted] **Northbound Exit and Southbound Entrance$1.91$2.91$[redacted] ***Northbound Exit and Southbound Entrance$1.34$2.34$ Regards, [redacted]
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $72.50.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved.Thank you, [redacted] ® Customer Service
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any misunderstandingMany locations in Florida have switched to cashless tolling and we understand you may have been unaware of travelling on a cashless toll roadAs a courtesy we have adjusted $from the balance due, bringing your new balance to $ Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $4.95.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused Using the details you have provided, we are unable to locate the information related to the chargeTo resolve this issue, please provide us with some of the information below: •Name of the rental agency•Return date of the rented vehicle•Name and address of the primary renter as it appears on the rental record•Driver’s license number•Rental agreement number•Last four (4) digits of the credit card number that was charged.*•Expiration date of the credit card number that was charged•Date the credit card was charged *To access your account by credit card number, the last four digits are requiredATS exercises exhaustive security measures to ensure your information remains privateUpon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolutionBest Regards,ATS Processing Services
Dear ** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear [redacted] ,Thank you for contacting PlatePass® with your inquiry.Our research shows that the PlatePass® service was actively used for one day during your rental periodAs a one-time courtesy, we have reduced the administrative fee to $to reflect a single day’s use Arefund of will be applied to your account within the next 3-business days Please note that Hertz offers the PlatePass® service for $per rental day ($max per rental month), plus tolls if PlatePass® is activated during your rental periodThe details surrounding the PlatePass®service is contained on page of your rental contractPlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have causedFor additional information, you may contact us by e-mail or by phone.Thank You,PlatePass® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I noticed that the Revdex.com website has closed my case because the business told the Revdex.com I’d be getting a credit to my account within working daysIt’s been working days since they wrote that email to you, and as yet I see no credit to my [redacted] accountThis has been going on since AugustThey have had my money for months, and have told me for about months that I’d be getting a credit, and they never follow throughDo I now have to take this to Small Claims Court? Would you please follow up with the business to find out why I haven’t gotten a credit yet to my [redacted] account, and let me know what they say? I’d appreciate a response from you as to what you will be doing, if anything.Regards, [redacted]
Dear [redacted] , Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have the adjusted $processing from the balance due Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have adjusted the $processing fee from the balance dueAs for the inquiry regarding insurance coverage, you would need to contact the Dollar Customer Service Department @ ###-###-#### Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $27.50.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the administrative fee of $Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $46.01.Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
To the Revdex.com, I have read the backhanded response to my Revdex.com complaint (ID [redacted] ), and find it satisfactory....enough This all pends on the refund actually happening.I will wait until for the business to perform this action and, if it does, will consider this complaint partially resolved.however the Revdex.com did not respond as to why a company with a 96% negative rating percentage has a Revdex.com grade of A+? Regards, [redacted] ***
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $14.85.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.75.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, [redacted] *
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service [redacted] reported two violations to us with a toll charge of $plus a violation amount of $57.50, equaling $for each violation, for an invoice total of $In addition, ATS charges an administrative processing fee of $30, which breaks down to $per violationAs a one-time courtesy, we have refunded the full amount of $For future reference, any tolls that are accessed for this toll authority without payment must be paid directly to [redacted] within days in order to avoid the $violation feesFor more information, please contact [redacted] directly or visit their website at [redacted] Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Dear [redacted] , The financial information for this account has been researched extensively and no payment has been made on this citation to dateYou initially stated that you paid your violation through violationinfo.com, but did not have a confirmation number consistent with those provided by ATSYou have also stated that a check was mailed to our processing center but this check has not been cashedAdditionally, the [redacted] has checked their ticket management system and there is no record of any payment towards this violationBased on the lack of payment, the city is unable to dismiss any portion of the citationRegarding your complaint that the company does not answer the phone or respond to emails, our notes indicate multiple phone contacts with you regarding this account instructing what evidence was needed to support the claim of paymentAs of this date we have no record of receiving any email contactOur thorough investigation of this matter concludes that you are financially responsible to submit payment in fullWe regret that we are unable to resolve this complaint to your satisfactionSincerely,American Traffic Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Here are the toll charges, which don't come anywhere close to $each way:Toll BoothFasTrakToll-by-plate ExpressAccountOne-time payment [redacted] **Southbound Exit and Northbound Entrance$1.00$2.00$[redacted] **Southbound Exit and Northbound Entrance$2.26$3.26$[redacted] ***Price assumes 2-axle automobile.Peak: $6.65Pre/Post Peak: $6.35Off-Peak: $5.15Weekends: $4.90Peak: $7.65Pre/Post Peak: $7.35Off-Peak: $6.15Weekends: $5.90Peak: $7.65All other times: $7.35El Toro/Laguna Canyon RdNorthbound Exit and Southbound Entrance$2.52$3.52$[redacted] **Northbound Exit and Southbound Entrance$1.91$2.91$[redacted] ***Northbound Exit and Southbound Entrance$1.34$2.34$ Regards, [redacted]