Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company, ATS, failed to note I sent a line item from my bank statement 1/20/and requested a responseThey did not respond, via my email providedIt was not until I made ANOTHER attempt to find out what was going on and called the company myself, 2/11/15, and was told my submission had just been reviewmention of more bank info was made by ATSI sent a check, not wanting to damage my credit, to the companoted on my violation form: [redacted] , Photo Safety Program, [redacted] ,***, [redacted] for $ And now this SCAM organization states they have sent my bill to collection-when they have a goal to "provide excellent customer service"? This group is not worthy of the Revdex.com ratingWhen a consumer makes an honest effort to resolve an issue and a company does not answer the phone (ATS number in Tempe), respond to emails, and/or have the common courtesy to accept the information requestis sadNot once did ATS say my bank submission for the payment cashed 12/16/needed more back-upTheir customer reptold me what to sendNow, they are saying the confirmation number provided is not their number-yet the [redacted] does not use another companySo, at this point my check has not been cashed and they have never responded to my requests-yet they have charged me more money and sent my name to collection? Regards, [redacted]
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. The Treo Toll Authority provides ATS with notification of violations monthly. Payment is made for these tolls as soon as possible to prevent... penalties or any actions against the plate. We are held within the constraints of the tolling authorities' rules and are diligent in making sure penalties do not have to be passed along to drivers. As a onetime courtesy, we are refunding the administrative fee of $14.00. Please allow up to 5 business days for this to appear on your account. We do hope that this helps to clarify the charges received and that you find this matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
Dear [redacted] , Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceDollar offers an optional Platepass service for a small daily feeAs your rental was not opted in to this service and if you did not close the transponder box, you can be charged a $admin fee per tollYou have the option of opting in to the Platepass program at any point before, during, or after your rental agreement As a onetime courtesy we have refunded the $charge which you should see on your card in 3-business days Should you receive any charges in the future that you need additional information on you may contact our Customer Service number at ###-###-####Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any misunderstandingMany locations in Florida have switched to cashless tolling and we understand you may have been unaware of travelling on a cashless toll roadAs a courtesy we have refunded the $admin fee Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceDollar offers an optional Platepass service for a small daily feeAs your rental was not opted in to this service, you were charged a $admin fee per tollYou have the option of opting in to the Platepass program at any point before, during, or after your rental agreementPlease let us know if you would like to opt in to the Platepass service for this rental, which will reduce your total by $to $Again, thank you for contacting us and we apologize for any inconvenience this may have causedBest Regards,ATS Processing Services
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company, ATS, failed to note I sent a line item from my bank statement 1/20/and requested a responseThey did not respond, via my email providedIt was not until I made ANOTHER attempt to find out what was going on and called the company myself, 2/11/15, and was told my submission had just been reviewmention of more bank info was made by ATSI sent a check, not wanting to damage my credit, to the companoted on my violation form: [redacted] , Photo Safety Program, [redacted] ,***, [redacted] for $ And now this SCAM organization states they have sent my bill to collection-when they have a goal to "provide excellent customer service"? This group is not worthy of the Revdex.com ratingWhen a consumer makes an honest effort to resolve an issue and a company does not answer the phone (ATS number in Tempe), respond to emails, and/or have the common courtesy to accept the information requestis sadNot once did ATS say my bank submission for the payment cashed 12/16/needed more back-upTheir customer reptold me what to sendNow, they are saying the confirmation number provided is not their number-yet the [redacted] does not use another companySo, at this point my check has not been cashed and they have never responded to my requests-yet they have charged me more money and sent my name to collection? Regards, [redacted]
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. The Treo Toll Authority provides ATS with notification of violations monthly. Payment is made for these tolls as soon as possible to prevent... penalties or any actions against the plate. We are held within the constraints of the tolling authorities' rules and are diligent in making sure penalties do not have to be passed along to drivers. As a onetime courtesy, we are refunding the administrative fee of $14.00. Please allow up to 5 business days for this to appear on your account. We do hope that this helps to clarify the charges received and that you find this matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
Dear [redacted] , Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceDollar offers an optional Platepass service for a small daily feeAs your rental was not opted in to this service and if you did not close the transponder box, you can be charged a $admin fee per tollYou have the option of opting in to the Platepass program at any point before, during, or after your rental agreement As a onetime courtesy we have refunded the $charge which you should see on your card in 3-business days Should you receive any charges in the future that you need additional information on you may contact our Customer Service number at ###-###-####Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any misunderstandingMany locations in Florida have switched to cashless tolling and we understand you may have been unaware of travelling on a cashless toll roadAs a courtesy we have refunded the $admin fee Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceDollar offers an optional Platepass service for a small daily feeAs your rental was not opted in to this service, you were charged a $admin fee per tollYou have the option of opting in to the Platepass program at any point before, during, or after your rental agreementPlease let us know if you would like to opt in to the Platepass service for this rental, which will reduce your total by $to $Again, thank you for contacting us and we apologize for any inconvenience this may have causedBest Regards,ATS Processing Services