Barberino Brothers, Inc.

I did have the customer forward the text message and voicemail to Mr ***After reviewing the situation we have made changes to our pre approval processThe customer was pre approved subject to final bank verification, after the verification the terms were adjustedWe do apologize for the
mis communication

The car the customer purchased does have a clean *** reportThe value given at another dealer isn't always the best dealIf the customer would like to come back to Barberino Nissan we can guarantee the highest trade in value possible based of the cars current condition and miles
id="headerVin">VIN: ***

Complaint: ***
I am rejecting this response because: *** sight manager called me the day after they received the Revdex.com complaint
and left me a message asking why had I gone to a third party instead of speaking to them directlyHe sounded annoyed so I returned his call to explain the situationI explained that I did in fact speak to Barberino employees, I spoke to *** *** ( internet manager), and *** (salesperson), and was told that they could not do any thing for me*** said he would look into it and call me backInstead I got a call back from *** ***, once again explained what happen to him and his response was that they are in the buisness of making all customers happy and will make sure to resolve my problem, he would bring this to the Barberino brothers attention and call me the next day( Wednesday)The call never came thru so I waited until Thursday called and ask for ***, he was off so I asked to talk to ***That conversation was a joke, he finished by saying he'll have *** call me FridayStill no call from Mr *** !!! I really want Barberino to take the car back free and clear, so that I may be able to get a car else where without my brothers signatureI don't even trust going into that dealership, I think they trying to stretch this out to see if I back away but I can't, my brother and I are not in good terms because of the huge headache that Barberino had created.
I did save all emails and phone messages if needed
Sincerely,
*** ***

We have fixed both of our clerical mistakes with the registration. We are waiting to hear back from customer for final resolution.

We have been in contact with the customer and we are working on a financial solution that will benefit the customer.

We have provided all needed info to customer.

As the customer stated [redacted] has issued a recall that must be completed at a [redacted] dealer. We cannot buy the car back simply because the manufacturer has issued a recall on a certain model line. We are a franchised [redacted] dealer who cannot perform [redacted] factory recalls. Factory recalls...

must be completed by a franchised dealer of the brand in question.

The banks we spoken to but had yet to review paystubs and final information provided by customer. We had a pre approval subject to final verification. Not bait and switch customer did not qualify for the program. We can only work with a limited information a customer provides over the phone until they come into our store. To my knowledge only verbal information was collected prior to the customer bringing in paystubs as well as other required documents.

Complaint: [redacted]
I am rejecting this response because: The messages clearly stated that the banks were talked to already and we were approved based on that information.  What they did was tell me one thing to get me out there and then play games. (BAIT & SWITCH). I do not accept that. There has to be something else. That is totally unacceptable.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I feel every place of business should stand behind the product they choose to sell
, especially when the product has a limited warrant of sixty days or three thousand miles. I believe the United States thrives on the policy that every consumer should be satisfied and I am not. I am also out of $3,500 and my husband can not get to work. I feel every car that Barberino choose to sell, they  should honor all and any problem especially when it happens within a short period of time. This car is still under warrant with them. Yes I understand the car is a [redacted] product but I purchased this car from them. I need a car for my husband to get to work. I am truly disappointed of their response of not wanting to understand the difficulty I am in and I purchase my mini van from them just October of last year to take my four children to school. I spend even went as far as tell my friends and family about purchasing their next vehicle from them. Every company honors the product they sell although [redacted] *  [redacted] or [redacted]  might not make every thing they sell, if the item is useless they take it back without complains.  We are a low income family and we don't have another $5000.00 like Mr. Hugo mentioned to buy out of this car but we do believe we should be put into another car and I think they should not sell other  products if they are not going to honor what they sell. In the future they should just sell [redacted] products. Thank you so much for your help and I am looking forward for this ruling to be in my favor because it will very difficult trying to get to New Haven for my job every morning at 6:00 am. Thanking you in advance.
Sincerely Yours
[redacted]

Complaint: [redacted]
I am rejecting this response because: that's not what was said in text or voicemail. It was stated that the banks have approved my husband not pre-approved. We gave you all of the information over the phone and later we received the approval call. If we were just "pre-approved" we wouldn't have an issue but the fact that we were told three times that the banks approved us that is what should have happened. So I'm still calling it a bait and switch. You called us stating that we were approved and then when we get there its something different. That is unacceptable.
Sincerely,
[redacted]

Customer has only been to us once for service on April 16. The transmission is the correct model for the car. The fluid is what was past full mark. Customer stated they several services performed at outside garages therefore we cannot verify who or when the fluid was topped off with the incorrect...

fluid. We only use [redacted] Cvt approved fluid at our location.

Hi I am still waiting for a response from Barberinos. I call and leave messages but no return calls. The last person that I did speak [redacted] and he said that they were waiting for a car to come in. This was back in March. They pulled my credit twice in February 2014, I've been very patient with them and all they want to do is play games. They should have never said that I could refinance the car I my name after a year if they were not going to honor it. They even gave me a signed letter saying to bring the car with in a year of on time payments and they would refinance the car in my name. I have saved all internate responses if needed. There is no car dealer willing to help me because the car is not in my name, they'll finance a car but don't want to take my car as a trade in ? Please all I want is the car in my name, I don't want another car from THEM, I will take my buisness else where. Thank you for your time.  [redacted]

The customer came in and settled his disagreement with me last week. Feel...

free to follow up.
 
[redacted]
Nissan Manager
Barberino [redacted]
###-###-#### ext[redacted]
###-###-#### cell
[redacted]

We have refunded the customers deposit as requested.

As we stated in our original response pre approvals, which are approvals, require final verification of income and job. At times other information may be required to finalize a deal. This deal for this particular situation did not work out. Our goal is to assist in financing needs of a broad range of credit profiles.

Review: I was in an accident in October 2015. My husband contacted financing at the dealership in November to inform and start the [redacted] insurance. The financial person told my husband to call back the end of December and he will get the information. My husband called on December 29 and the guy told him that he will call my husband on Saturday with information. Saturday went by, Sunday, Monday, Tuesday... Wednesday came and my husband called and was told to leave a message because the guy wasn't there. My husband didn't take that as an answer explained the situation and someone came back to the call with the phone number. I misplaced the number and had to call to get it again. I refused to leave a message and kept calling back until somebody got me the phone number. (I didn't want what happened last time with nobody returning my husband's call to happen this time.) The lady came back on the phone with the number. I contacted the bank who has our [redacted] insurance on Thursday January 14th. I got an email of the info I need to proceed. Some of the info I need the dealership has. I left a message on January 14th stating I need this info and please call me back asap to I can get this all taken care of. It is now Monday January 18th and still no phone call back from the dealership. I just called and left another message.

Business

Response:

We have provided all needed info to customer.

Review: My husband and I went on Oct 1, 2013 to look at a car that the dealer [redacted] told us would be back on the property view. We received a calltelling us that [redacted] was no longer employed at barberinos and that [redacted] would be assisting us. He took us out to look at the vehicle we had called him on a black 2012 [redacted] with abit over 25,000 miles listed at $25,465. Once we test drove the vehicle and went to go over the numbers we discovered the car was priced higher than advertised. Alex seemed uncomfortable and left to get his manager. He came out saying the vehicle in question was sold and was not even really part of their inventory. He said it had to be listed on their website because they owned it but it wasused to shuttle customers. My husband inquired than why was everything the same as the vehicle we were text driving.Down to the extra miles from an owner who borrowed the vehicle because he relocated to his house in [redacted]. The manager started back peddling that this was not the same car and had more features. We pulled up the car on our smart phone to show everything the same as the car seeing. He came back emphatic that different car and willing to throw in 7year 100,000mile warranty for misunderstanding. My husband and I checked when we got home and they removed the car from the website. However, it was still saved in our history. We pulled up all the car information and it has THE SAME vin NUMBER AS OUR CAR. My husband went back down to the dealer to question the almost three thousand dollar difference in price. The manager was very rude and told myhusband hewas lying even though he had proof in hand. He then said he has a crystal ball that says nothing is going to happen to him.My husband left to avoid a confrontation.Desired Settlement: We would like to have the difference refunded to say the least along with an apology for the fraudulent behaevior. The manager was very unprofessional and made us feel devalued and powerless to right a clear wrong. I would also like to know some discipline is going to take place with the sales people involved because why would anyone wish to do business with people condoning fraudulent practice.

Business

Response:

Well first of all I did relocate to [redacted] and I was using the van to move. I actually used it for 3 days. As far as the discrepancy once you take in account 6.35% sales tax registration and doc fee a purchase of $25495 you'll be close to $28k. Please have them come to my store to discuss this. I would like to see all of their paperwork. This seems like a very easy fix. Again 1, only 1 phone call to me would have handled this issue.

Review: The salesman promised to get me the 3rd (third) row seat that came with my vehicle as a condition of sale. We had a verbal agreement that he would get them and assured me that the seats were on the way. I took possession of the vehicle on 10/24/13 and came back a week later to pick up the seats and have the vehicle serviced. To my surprise, shock and dismay the seats were Tan Leather and no where near the color of the interior of my vehicle which is light gray. When I tried to complained the sales person nor the lead sales person were not around nor did they attempt to return any of my calls. Once I did hear from them, I was told they had no intentions of spending any more money and after ne cursed me out told me he didn't care what I did with the seats and that I could burn them for all he cares. Since then I have tried several times to contact he salesmen again and even tried to complain to the Owner [redacted]. While having my truck serviced I was told that the owner, [redacted], saw my vehicle agreed that it was not acceptable and agreed to help me out. I was stalemated for a week and he has never called or returned any of my calls making it impossible to complain about his staff, the shabby business deal and resolve the verbal contractual issue.Desired Settlement: I want Barberino Brothers to replace the Tan leather seats with the correct light gray leather seats that I originally promised and agreed to as a condition of sale.

Business

Response:

When the vehicle was traded in on a new Nissan it did not have a 3rd row seat in it. We did agree to supply a 3rd row seat from a recycling specialist for the new buyer. The seat we found that was compatible was in a different color tone. We offered to re-cover the seat from tan to gray leather at a custom shop in [redacted] to make customer happy. The customer refused our offer and still took possession of the seat without the new leather installed. We are still willing to have the leather redone in the gray color.

Nissan Manager

Barberino Nissan

Business

Response:

In regards to [redacted] and [redacted] complaint we have reached a mutual agreement to end any further issues. Customer originally stated he wanted $899 we provided him with $1000 and still let him keep the wrong colored seat. Attached are copy of agreement and check provided to the customer.

Review: Problem: Car shakes when stopped like it wants to cut off. The idle drops. I received two unnecessary transmission diagnostics. The 2nd one, I was told my transmission fluid was over filled and burnt. . I went to another [redacted] dealership to get a second opinion. I was told that my transmission fluid was over filled and burnt, so that much was true. I was also told from the other [redacted] dealership that I HAVE THE WRONG TRANSMISSION IN MY CAR. I was then told, to bring it back to where I got it from to see if they can resolve this issue. I called Barberino [redacted] and I was told they would not fix the problem because it could have been where I was getting my car serviced-someone may have top the fluid. I know this is wrong because when I first purchased the car, it was shaking. I told the sales guy and I also told the service guy twice. They took it for a test drive and told me THEY COULD NOT FIND THE PROBLEM AND I HAVE NOTHING TO WORRY ABOUT. So I will not blame it on another auto service place. Where I go does not even deal with Transmissions. By the way, the service manager was very rude.Desired Settlement: I would like them to give me a Transmission flush and I only pay half.

Also, I would like them to refund me $100.00 for a second unnecessary diagnostic.

Business

Response:

Customer has only been to us once for service on April 16. The transmission is the correct model for the car. The fluid is what was past full mark. Customer stated they several services performed at outside garages therefore we cannot verify who or when the fluid was topped off with the incorrect fluid. We only use [redacted] Cvt approved fluid at our location.