Barn Management

Business Response to a
Complaint
Complaint
ID#:


[redacted]


Company
Name:


Barn
Management


Company
Contact:


[redacted]


Company
Phone:


[redacted]


Company
Email:


[redacted]


Person
Who Sent the Complaint:


[redacted]


Staff
Member:



Response:
Do
I need to send a copy of the owner of record that is listed on the tax rolls
with the county assessor's office of the property where our building was at
& where the tax bill is being sent to? Do I need to send a copy of the
manufacturer's building log & the driver's log on which he is paid from? Do
I need to send an affidavit from our driver & our independent dealer that
our building left the property on one day & was taken back on the next? Do
I need to send a copy of the check we paid the driver for pick up fees and
redeliver fees? Do I need to send a copy of our rental agreement which states
our rights to possession & to enter the property to recover our property?
As for [redacted] not taking Ms. [redacted] or her moms phone calls, once a building
has been sent to my department; the Recovery & Repossession Manager, to be
taken care of, other people in the KY office will not respond to any calls on
that building but will only refer the caller to me. And I do know the
difference between wild deer and sheep. I may have been born in the morning but
it wasn't yesterday morning! Since I stayed by the gate, there wasn't a SINGLE
animal of any type EVER approach the gate as they would of had to have gotten
past me. As for 'personal property' being in our building? There was a toilet
in the middle of the floor on the right wall, some trash and unfortunately the
way our rental agreement is written, anything that is inside our building when
the rents stop being paid and the lease is not renewed, contents are considered
to be abandoned and are legally our property. If Ms. [redacted] had personal
items in our building she should have removed them since we would not sell our
building to her or her mother (she said) due to the fact that at the time the
building had a payoff balance of OVER $3,716.49 plus driver fees. As for
researching who rightful landowner is when the rental agreement is filled out
and signed by the renter, the independent dealer does not do that task and the
rental company that ends up with the building & contract on not aware the
renter lied about who owns the land until there is a dispute. With over 10,000+
rental customers that are dealt with daily, there is no way to verify who is
lying on their rental agreement and who is telling the truth. Please advise
what documentation needs to be sent to support our factual testimony's which if
need be, will be defended in court where we do have a 100%, 8 year win record
on these type cases in 15 states. [redacted] Recovery & Repossession
Manager
Sent on:
5/12/2014 9:14:22 PM