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Reviews Barnes & Noble Bookstores (retail stores)

Barnes & Noble Bookstores (retail stores) Reviews (138)

Barns and Noble falsely advertised a product online.

I ordered online the Schoolhouse Rock-Special 30th Anniversary Edition UPC:[redacted] early Dec 2015. The item that arrived in the mail did not match the image of the item advertised on it's site and most important, did not match the bottom description on the DVD itself of "Includes Every Schoolhouse Rock song ever created." (It said it included "46 songs" instead) I called to have the correct item shipped. It arrive days later with the same wrong item. I called again and asked to expatiate the shipping (ship within 1-2 business days). Which they agreed to. When I still hadn't received the product a week later I called to ask of the status. I was passed off to 3 different reps and repeatedly put on hold to in the end be told that they have NEVER carried the this item. They also said that they have fixed the posting on the website. This is also false because I can still view and purchase the product. [redacted]. The all positive customer reviews for the product are also padded and false advertised if this product was never sold by Barns & Noble.

Review: I purcachased a Nook Hd and within the warranty time, began to have problems with it. I went to my local store first and was told to call customer service. In fact, it took about five calls. They never could find my information or notes on my case. They replaced it with another just like it even though I was told I would NOT need a computer to transfer files to sd card. The old one was freezing up on me, would not open apps or would open wrong one even though I was hitting the correct icon among other problems.I also had an issue with the fact that when looking at it to buy, there was no information on it saying you had to use a computer to transfer files to sd card. You had to download user manual and try to find that information, which was hard to find.When I called about getting replacement, the rep tried to make me feel like I knew nothing about how that works. I do know. The last rep I talked to, as sued me the replacement would work without the use of a computer. He then gave me instructions on how to return the old one. He said he would email me a link to print out return label. I told him I did not own a computer and printer and he said that was fine, he would put it in box.When I got the replacement, it was just like the one I returned,problems and all. And no return label. I then went to local store again and was told told, sorry there is nothing we can do.So I am still stuck with a probmetic Nook Hd. I am not up to calling customer service again and going over the same issues.They did send me a customer rep survey to complete in which I did.I think as a long time customer, I should have been treated better and not lied to about this nook.Desired Settlement: I would like a new Nook that you don't have to use a computer with.One with the same features or more as this one. The same size is fine.

Consumer

Response:

At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have been getting the run around frim BN customer service. I have been informed that I would get a Return Label in order to send back a defected Nook but nobody sends it.Desired Settlement: My credit card has already credited the amount of this misrepresented device. My only request is for BN to honor their word and send me the return mailing label.

Review: B&N contract/affiliate marketing relationship with American Airlines' program Aadvantage Shopping is not being honored. Miles are credit - 3 for each $1 spent on ebooks/e-reader devices. The program was honored Aug - Sep 2013 but not any transaction before or after. Have attempted to resolve via online customer service & corp HQ. Corp HQ contact was attemped [telephone message] to [redacted] without any return. Attempted to email [redacted] (as he overseas B&N's digital & marketing relationships); it was returned. The email was then forwarded to B&N's Media Relations ctc [redacted] (successfully) and again received no reply.Desired Settlement: I want :

(1) credit for the missing transactions

(2) letter of apology

(3) gift card or new e-reader for the horror that is B&N's customer svc process & attention to their customers

Consumer

Response:

I must say I am very disappointed in the lack of response by B&N in this matter.

At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID [redacted].

I have made further attempts to reach B&N by Twitter & Facebook without any response.

Thank you for your assistance in this matter.

Sincerely,

Review: I purchased a Nook Tablet 10-*-2011 @B&N in Columbia, Mo also purchased extended warranty. I am now on my 3rd Nook Tablet from B&N They keep jamming, freezing, battery malfunctions, keep getting error messages. I call the help desk and usually after 2 maybe 3 calls (per tablet) they decide to replace the unit. The first time I had no problem doing as they ask. The 2nd time I asked if I could upgrade to a different Nook (I was willing to pay any difference in money) and I was told that was not a option they had. So again I went and did as they asked (not happy, but I did it) Friday I received my 3rd replacement Nook charged it up Saturday, spent Sunday listing my shelves and updating a med app that I have (several hours to do this, then you have to go thru and download all the books and I have over 300) Monday night I am reading a book and the page goes black, and I get an error message so I call Nook help line and tell them. Very polite and we do a soft restart and guess what!!! I get another error message so now they want me to do a hard reset which is going to completely undo everything I spent Sunday doing. We have only had one call with this Nook so we have not even gotten to the point where they will replace, but when the time comes they will replace the unit with the same type but will not let me upgrade....I really think after 4 Nook Tablets I have done my duty as far as trying to work with this company. I hope you can help with this problem. Something that is supposed to help me relax and enjoy is not.Desired Settlement: I need to be able to upgrade to a different Nook, and for it to be a NEW Nook not a preowned. I feel like there was probably something wrong with the preowned ones otherwise they would not have them

Business

Response:

We reviewed the complaint submitted by [redacted].

We appreciate that [redacted] has made NOOK

her tablet of choice and regret to hear of her dissatisfaction.

All NOOK device purchases include a One Year

Limited Warranty which states, “…once B&N determines that your

NOOK is covered by this Limited Warranty, B&N will, within a reasonable

period of time, at its option and at no additional charge, do one of the

following: replace your NOOK with a new or Certified Pre-Owned model of

equal or greater value…” For complete information on the Manufacturers

One Year Limited Warranty, please visit the link below:

We truly regret any disappointment this has caused, however,

please note this is a common practice with such electronic merchandise.

All of our Certified Pre-Owned devices do undergo rigorous testing by our

trained technicians. A quality check is also completed on all parts and

software. If there are any parts that are not up to par, they are either

replaced or repaired to factory standards. We stand by the quality of our

Certified Pre-Owned units.

We show that [redacted]’s NOOK Tablet was originally purchased in

June, 2012, and a new replacement was issued to her on July **, 2012 when she

reported freezing issues with the original unit. While Barnes & Noble does

offer a two year Protection Plan on our NOOK devices which covers accidental

damage and handling, we have no record of this purchase of a protection on [redacted]’s original NOOK Tablet purchase. When we received [redacted]’s

device, the unit had physical damage to the display screen which is not covered

under the Limited Warranty. [redacted] did purchase a Protection Plan on

the new replacement unit she was issued in July 2012. We show that the

Protection Plan coverage was utilized on September **, 2013 as the Limited

Warranty was expired on June **, 2013. [redacted] has no further

warranty coverage on her device.

We regret we are unable to accommodate [redacted]’s request for

an upgrade to a new NOOK. In the essence of customer service, we are

willing to offer [redacted] a $75 Barnes & Noble Gift Card for the return

of her device, which she can then apply to the purchase of a device of her

choice. If [redacted] wishes to accept this offer, she may contact me

directly to facilitate the return of her NOOK Tablet. [redacted] may

contact me directly at ###-###-#### M-F 9am – 5:30pm EST.

Please do not hesitate to contact me should you have any further

questions or concerns.

Respectfully,

Sr.

Consumer Affairs Advocate

Barnes

& Noble

Review: On Sept [redacted] I called to get a refund of $2.99 for a book I ordered in error. I received a confirmation email saying it was going to be refunded, but the funds have yet to be added back to my account. I spoke to a representative today who says my card number shows up in the system a mixture of numbers and letters (????) and that I have to contact my bank, which does not make any sense. My bank reprsentative [redacted] says even though the card number they had on file was cancelled, it was still linked to my account and the monies should've been credited back already. Barnes and Noble (with their outsourcing) is being very uncooperative and dropping the ball.Desired Settlement: I want the 2.99 credited back to my account.

Business

Response:

[redacted]

Dear [redacted],

We reviewed the complaint submitted by [redacted].

We appreciate that [redacted] has selected Barnes & Noble for her Digital Content purchase knowing she has other options available to her.

When [redacted] contacted our customer service department September **, 2014 to report the purchase error, the refund was immediately processed in the amount of $2.99 to [redacted]’s original method.

If [redacted] still has not received her refund, she may provide refund transaction reference # [redacted] to her financial institution as proof that the process has been completed on our end.

If [redacted] requires any further assistance, she may contact me directly at ###-###-#### M-F 9am – 5:30pm EST. Please do not hesitate to contact us should you have any further questions or concerns.

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased a Tablet Dec of Last Year and it failed Sept of this year. [redacted] started the warrently Feb of last year so it was over a year. Purchased the Tablet Dec. **, 2012 and it failed Sept. 2013, [redacted] acquired the Tablet Feb. of 2012 and that is when the warrently was recorded, so it was stated that the warrently had expired. At this time I hadn't found the sales slip so I had no proof that I had purhcaed it in Dec. I took the Tablet into Batteries Plus to see if I could get the battery replaced and they opened it up and it was determined that the battery could not be replaced. After all this I found the sales reciept and brought it back to Barnes & Noble and they said they would replace it and sent us a refurbished one and stated that the orignal had been opened and they would not back the warrently and would charge me full price for the replacement. If they would have had the records correct that showed the purchase was Dec. of last year this wouldn't have happened.Desired Settlement: Because they initially would not replace the unit that was acutally under warrenty and I tried every avenue to fix the old one, I should not be penalized for trying to fix it.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Barnes & Noble Bookstores (retail stores) has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Review: Hi,

I was not able to do a complaint to the [redacted] location b/c it was not an option. It took me to the headquarters and I could only do a NY complaint.

Over 7 months ago, I rented a text book online. When I received it, I didn't need it anymore so I took it to the [redacted] location to return. The associate took the book and gave me a refund to my card. He gave me the receipt. About 3 or 4 months after I returned the book, I threw the receipt out because I thought I was all set.

Now fast forward, about 2 months ago, I got a charge from BnN and I called about it. They said the charge was a late fee or extention fee for renting the book longer. I explained my situation and told them that I don't have the book anymore and haven't since June or July, so they gave me a refund. I thought then it was done. Now a few weeks ago, I got another charge from BnN and the rep put a request in to have the refund. I called today to follow up and they said my request was denied because I didn't have the proper receipt for it to prove that I returned the rented book. I explained to them that the book was returned over 6 months ago and I didn't think I need the receipt still at this point. They said the fee I received is a fee for buying the book. I have told them that I don't have the book anymore. And I told them that it is not my fault if the associate at the location did not follow the proper procedure on returned rented books and I should not be fined. I said I'll pay the fee but if I see it again, I will report them. So I paid the fine b/c I didn't want to get a interest charge on my credit card.Desired Settlement: Please help me get refunded for $30.16 and look into their customer service and system. I'm normally a fan of BnN, but after this, I'm very disappointed.

Review: Failed to accept own coupons

Horrible customer service

Mean to you

Talk down to you

Failed to take own coupons from third party

Treat you like an it

They want you to their job for them, by putting items back in correct locations and organizing their store for them

High prices compared to other book stores

Rude

impoliteDesired Settlement: I want them to change

Be nicer

Take their own coupons

Consumer

Response:

At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID [redacted].

Sincerely,

Review: I have spent over three hours on the phone with Barnes and Noble attempting to replace my non functional nook color with a replacement device. I placed an order for a replacement device for 42 dollars. After I had returned my non functional device as instructed , Barnes and Noble cancelled my order. After calling customer service again the only resolution was to upgrade to a 16 GB tablet for 55 dollars. When I received the device it was only a 8 GB device which is the same amount of storage as the Nook Color. I immediately called customer service and was assured by a supervisor that I would be receiving a 25 dollar e certificate via email with in 24 hours as well as another 25 dollar gift card in the mail to my mailing address. I thought Barnes and Noble would act in good faith , so I went ahead and activated my device instead of sending it to Amazon to trade in for a Kindle. After 48 hours passed I receive no e gift certificate in my email. I once again contacted customer service and have had no resolution to my concerns or assurance that they will honor what they informed they would be doing.Desired Settlement: I want them to honor what they told me they would do or they can send me a device that has not been activated so I can send it to Amazon to trade in for a Kindle so I can work with a company who will honor their word and provide me with appropriate customer service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to add that I am concerned that the overall customer service issues will remain problematic in the future with Barnes and Noble. Their representatives make promises that are not kept. Even after talking with supervisors my complaints were unresolved until I involved the Revdex.com. Thank you for your help in resolving this issue.

Sincerely,

Review: My daughter rented a book from Barnes and Noble that she thought that she purchased from the CMU Bookstore. They stated that they sent reminder notice that she didn't received. They have charged her account $191.83 and are willing to reimburse her $73.00 for the book. I think that this is unfair as she didn't realize that this book needed to be returned to them as she thought that she purchased it from the school store.Desired Settlement: Reimburse the $191.83 and we sent the book back. It was an honest mistake, and they need to mark their books to identify that they are from them. All other book rental companies do this.

Review: My Nook Galaxy Tab 4 does not work properly. It locks up for no reason.I went to the store but the manager (Clarence) was not helpful.Desired Settlement: I would like a replacement tablet.

Consumer

Response:

I spoke with the manager (Clarence) at the local store, and he gave me a replacement. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Note: The zip for Barnes and Noble.com is not correct. Your website refused to allow entry of their real ** zipcode. In August in order [redacted] I rented a textbook. It was returned several weeks ago via [redacted] in their labeling. They received it. They are now pretending they do not have it and are trying to charge me for the book. The address they use for returns is [redacted]. The book is Industrial Mechanics and Maintenance by: [redacted]. IO should note that Barnes and Noble has been emailed THREE times via their website. They have not answered or even acknowledged ANY of the emails.

Product_Or_Service: Textbook

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

They need to (1) Apologize in writing, (2) Acknowledge they have the book and stop billing me for it, (3) Close my B&N Noble account as I will never order from them again and do not want to ever do business with them again. While I realize companies make mistakes, their failure to answer three emails was unacceptable and shows what type company they are. (4) Remove me from their spam email list.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received a letter and apology today and a call from [redacted] at B&N. She marked the return as received and offered a $50 gift certificate as well for my trouble.

Sincerely,

Review: My husband bought me a Nook HD in January 2013 I've noticed in the last several months that my Nook seemed to not be taking or holding a charge. I was hoping that it was my user error causing this and that I wasn't plugging it in or I was accidentally disconnecting the cord somehow but it's gotten progressively worse. So bad now that I can no longer make excuses for the defective product - it does not charge to 100%, I can plug it in all night and it will only work for an hour and it will shut off and take over an hour of charging before I can get it to turn back on.

When I called Barnes & Noble customer service today I ran into a couple issues that boiled my blood. The first is that Barnes & Noble who charges American customer so much money OUTSOURCE their service department. The first person I spoke to sounded like she was a million miles away (because she was) when I asked her if she could speak up because I could barely hear her she told me "No, I'm speaking as loud as I am able" I found that to be horrible service. Second she asked me for the serial number of my Nook HD and told me it was on the lower back. I told her I didn't see a serial number but I did see a model number. She told me she had the exact model in front of her and I was lying there is a serial number there. At this point I was infuriated and told her I wanted to speak to a [redacted], that I would not allow her to be rude to me any longer. She tried arguing with me that I didn't need to speak to a [redacted], she could help me but I told her no she had been rude and I did not want her help any further. She said fine placed me on hold for 8 minutes and a lady who sounded EXACTLY like the first answered and said her name was "[redacted]" and she was the [redacted]. She didn't want to hear about the poor service she only wanted to discuss my Nook HD issue (fine). She explained the serial number was under the memory card flap. Then told me I purchased my Nook HD in Jan 2013 and it was out of warranty. The warranty is only good for a year and they couldn't help me with my battery issue. I explained I don't need the warranty I'm willing to pay for a replacement out of pocket. At this point she told me that is not an option that only if I had a warranty I could have my Nook repaired, since I do not have an active warranty I have a several hundred dollar paper weight. I asked if there was any place I could get a battery she told me no, there is nothing I could do to repair my Nook HD. If I had a 1st edition Nook I could replace my battery but I don't so I was out of luck. I asked what I could do she told me nothing. This is Horrible how can Barnes & Noble sell products that work for 1.5 years then turn into garbage? H0ow can they sell electronics that do not have a replacement battery? Even though my warranty is up they should offer customers like me who haven't had their nook very long the ability to purchase a refurbished one at a discount or SOMETHING. Leaving us with a paperweight is bad business. If Barnes & Noble doesn't do right by me and the HUNDREDS of others I see the reviews for online I will NEVER use their products or service again. I spent lots of money on books using my NOOK but apparently they think I'll run out and buy another after they screwed me over....No Way I'd rather buy a kindle or an Ipad and give those companies a chance to treat me better then Barnes & Nobloe ever has.Desired Settlement: I want my nook HD repaired _ I'd even pay for the service but not offering a repair service is disgusting business practices.

Consumer

Response:

At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID [redacted].

Sincerely,

Review: I received a promotional email from the Barnes & Noble bookstore located at [redacted]. It stated that, if I signed up for [redacted] Checkout and used it at Barnes & Noble at High Point University, I would receive a $30.00 discount if the order was placed on July 30 or July 31, 2015. The order was placed on July **, 2015, but I did not receive the $30.00 discount.

I was informed by the bookstore that the problem was with [redacted] Checkout. [redacted] Checkout informed me that the problem was with Barnes & Noble. Neither will refund the $30.00 to me.Desired Settlement: I would like the $30.00 promotional value which was promised to me.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Barnes & Noble Bookstores (retail stores) has been resolved. The business contacted me, and resolved the dispute quickly. I have received a gift card for the amount in dispute. I am very satisfied. Thank you.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased the Nook Simple Touch at [redacted] in December 2011. When I activated the device I was given the option from Barnes and Noble to have a 2 year warranty for 30 percent off when I purchased an accessory. I purchased the hard case and the extended warranty. I have used the nook only a handful of times and when I charged it last week the touch screen quit working. I read online that this was a common problem. I tried every option from a reset to cleaning the screen even though it was spotless because it was barely used and was always in its case. But to no avail, myself like thousands of others had the Nook paperweight. I called customer service to get an exchange and was informed that my account doesn't show the purchase of the warranty or the hard case, both of which were bought as soon as I activated it. I have since then tried to use the chat function as well as tried to talk to someone on the phone that can actually help but the chat function fails and the customer service people that I have spoken to, have no idea what to do. I was told that it would be escalated and I would be contacted within one to five days.

This is the only contact I have gotten, an email that tells me nothing I will quote it.

"Thank you for contacting us.

We are happy to work with you, and your reference number for today’s contact is Service Request #[redacted].

Based on your recent inquiry, we feel that this issue regarding the protection plan for your device was resolved. However, if you feel that you need further assistance, we invite you to chat with one of our agents by clicking on this link: [redacted]

Our Chat Team is available Monday through Friday 8:00 AM to 11:00 PM ET, Saturday and Sunday 9:00 AM to 11:00 PM ET. If you do decide to get in touch with us, just make sure you have your Service Request Number handy for the fastest service.

We also encourage you to use our Chat Team for any assistance you may require in the future.

Please accept our apologies for any inconvenience this may have caused. Your satisfaction is our #1 priority and we look forward to your next visit!

Sincerely,

Barnes & Noble NOOK Support"

I have tried my best to contact someone but have had no luck even though I have now spent roughly 9.5 hours on the phone and on the chat that will never answer. All I would like is for my warranty to be honored and my nook repaired or replaced. Either would be fine with me. I feel as though I have been robbed by paying $29.99 for a warranty minus 30 percent and it is not showing on my account and I am not getting any help from anyone in customer service.Desired Settlement: All I want is my warranty to be honored and for my nook to be repaired or replaced. I have purchased ebooks and without the nook they are useless. The nook was probably only used fora total of 4-5 hours the entire time I have had it. It looks like brand new condition and was always kept in the case that I bought when I purchased the warranty. But the touchscreen will not work which has rendered it as nothing more than an expensive paper weight. Thank you.

Review: I bought a NookHD+ in December 2012. I was sent a replacement in November 2013 because the Nook gets very hot when charging and then will not turn on completely. I am now having the same problem with the replacement I was sent. I try to charge it but it gets so hot I am afraid it will start a fire. In addition I have a problem with a Nook book that I bought (Blackberry Pie Murder) in that after I bought it and read the first 8 chapters on my computer it went back to the second chapter and said that I would have to pay again to read the rest of the book. I used Nook chat trying to get help with these issues and was told that I would have to call customer service to get help with the NookHD+ and I was told I needed to just wait and see if the issue with the book would correct itself. This seemed odd that I couldn't get help but I called the customer service number. I called a couple of times over the span of an hour and can only get voice mail indicating that they will call me back within a day. I'm guessing this means Monday as it is Friday today. So, I'm supposed to wait until I'm busy at work and try to deal with this? And who knows when I can read the book I bought? My friends all ended up with Kindles but I had always liked Barnes&Noble and wanted to stick with the Nook. This situation does not seem like the service I had come to expect.Desired Settlement: I need a replacement NookHD+. I'm hoping that the issue that I'm having with my Nook has been discovered and hopefully addressed so that I don't continue to have this problem. I need my copy of "Blackberry Pie Murder" available in my library.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I was sent a new Nook. Thanks!

Sincerely,

Review: I have a Nook Tablet which is defective. I called Barnes and Noble customer service, the representative I spoke to took me through a few steps to try and repair the tablet, it did not work. The representative explained to me that my warranty was expired, and if I would like, I could buy a new Nook for a discounted price and send the defective one back to them. I agreed and bought a Nook HD 16GB for $100 which is a $50 discount from the regular price. When I received the Nook, I noticed a "Certified Pre-Owned" sticker on the box, and the description on the slip was the same. I called Barnes and Noble and explained to the representative that it was not the product I was promised and paid for. The first representative, [redacted], told me he couldn't do anything, when I asked to be transferred to a supervisor, he hung up on me. The second representative, [redacted], gave me two options, send back the product, or keep it and receive a $15 gift card. Neither of these options solved the problem that I was promised a product that they did not provide. I was transferred to a supervisor, [redacted] ID#[redacted] located in the [redacted], she told me that it was not possible for her to send me the product I was originally promised by their employee. I called again and spoke to another representative in a different department, [redacted], he told me his department could not help and he had to transfer me, I asked for his ID#, his reply was "no, I will not give that to you." I asked to be transferred to a supervisor and he hung up on me. I called yet again, the same department, spoke to [redacted], who told me she also needed to transfer me, I told her I did not need to be transferred to their digital service department because they were of no help, I needed something else, while asking her who I could speak to about complaints she transferred me to the same digital service department I specifically asked her not to transfer me to. I spoke to another representative, [redacted], who told me she could transfer me to a supervisor, lo and behold, she transferred me back to [redacted] who I had spoken to earlier.Desired Settlement: I was promised a new product at a discounted price, not a refurbished product for more than I would normally pay for a refurbished item. My desired outcome is to get the new product for the amount that I was quoted and have already paid. An apology for the horrible treatment I received from their representatives would also be great, though I'm not hoping for miracles.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have a three year extended warranty on a Nook HD which I purchased from a [redacted] The Nook began having a lot of problems overheating and not performing at all after about 10 minutes. I used my extened warranty rights--contract number([redacted]). I called the company prior and they had given me a RMA of #[redacted] and it was sent out in June of this year (2015) and I tracked the package, [redacted] had delived it on 06/**/15. Today is 8/**/15 and I have never received my Nook back. The name on the signed return was [redacted]. Please get my Nook back please.Desired Settlement: Replacement

Consumer

Response:

At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID [redacted].Sincerely,[redacted]

Review: Cannot access online library

When I try to access every book I have purchased in my online library, it opens as if I hadn't purchased it. I have complained to them for over 3 weeks with no results. I have over 100 books in my library including hundreds of dollars of new books that I purchased that I can't read!Desired Settlement: Fix the website so that online library and reading works like it did before the "update"

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