Barnes & Noble Bookstores (retail stores)

Review: I purchased a Nook HD for christmas for my nephew last year (2013). At the end of July his Nook no longer worked, he wasn't able to charge it any more. My nephew brought this to my attention in August. I had called and Barnes and Noble told us to to remove SD card, we did that. Then they said to to charge it thought the PC which we did and didn't work. Then they said take it to a local BN store and have them see if they can connect to their charger and that it worked at the Barnes and Noble store in [redacted]. So it was the cord and charger. Said we would have to call Customer service to get a replacement since they didn't have one there nor do they handle it. I called and they said they had no available in inventory. So I called back on 9/**-14 still no power cord avaialbe in teh warehouse. need to call back in 5- 10 days. . I called back on 10-*-14 talked to [redacted] @ 5:30pm they still didn't have it in inventory. She noted on my nephew's account what was going on. They said inventory generally is restocked in 10 buseinss. I asked if they never get it in before his warrent expires at end of Nov, what happens. She said they should still honor it. called back again on 10-** 4:55 pm they couldn't even pull up my nephew's account via email. So I called back at 5:30 talked to [redacted] and gave her email and serial number. She foudn it, shows still under warrently and requseting replacement charger and cord. She put me on hold an d placed order. Going to send directly to my nephew at his home c/o his father. Said he will get withing 3-5 business days. Still didn't get it. So I called back on 11-* at 11:15am. Got [redacted], he tranferred me to [redacted], and 28 minutes later I got a hold of [redacted]. She said they will replace it if it is still under warrently. I asked if they pulled up his account and review the notes. I said it is udner warrent and tried to explain, but she really didn't want to listen. All she said was we will order if under warrently. I said I wanted this sent overnight. She said this one time as a courtesy they will do that. So we will see if we get it in the 1-2 days as promissed. The didn't even order the on on 10-**. This is so fraustrating that we can't get a replacement for a defective piece. So if don't it in 2 days, I need this resolved asap since my 13 year nephew has been waiting to be able to use his nook.

Plus if they send us another defective power cord and charger, will they still replace it. I dont' want them sticking us with a defective one again just so the warrent will expire so they dont have to honor it.Desired Settlement: Get a replacement charger and cord for Nook HD and confirmation that it will be covered if the same issue occures withing a certain period of time.

Review: On Christmas Day, I tried to use a gift card to purchase books for a Nook. The website was not user friendly to using a gift card. I had to create an account using a credit card, but as soon as I did that, the order went through and I was never given the opportunity to use the gift card.

I immediately used on-line chat to get the payment switched to the gift card. They told me I needed to call customer service the next day. On Dec ** I called customer service. They hung up on me three times, claiming they couldn't hear me. Time four I got through and spent 45 minutes on the phone with Mark, one of their service reps. He told me they would immediately issue a credit to my account and that I should re-order using the gift card.

No credit, no email, nothing. On Dec ** I emailed Barnes and Noble from their website, explaining planning the situation. Inquiry number available on request.

No reply. On Dec ** I again emailed them, telling them I would contact the Revdex.com if they didn't contact me. Inquiry number available on request.

Still no reply. I don't want something for nothing, I just want them to transfer the payment from my credit card to the gift card, like they said they would do on the phone.Desired Settlement: Move payment for Nook books from my credit card to the gift card. Gift card is registered under my account at Barnes and Noble and has a sufficient balance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a Nook from [redacted]. location. I was checking to see its capabilities and went into some reading sites. I had a charge on my account the next month and called their headquarters about it. They told me when you go in and check a site you have to cancel within a certain amount of time or you are charged. I complained about it and was told "to bad" it wasn't them charging me. I just called again and talked to a young lady and she was amazed that it didn't get cancelled from the getgo. I was lied to and have had a charge taken from my credit card for over a year that could have been cancelled if I was given the right information. The charge has been 11.99 each month: something I cannot afford. I was just told they would pro rate one month now and can cancel. This is a "professional" company that I would not expect a scam from. I want all the money back. I haven't looked at the site since the first time. I'm also contemplating going to our state and finding out how to deal with this scam.Desired Settlement: To be refunded completely and apology for all the overdrafts I had to pay.

Business

Response:

Dear

[redacted],

We

reviewed the complaint submitted by [redacted].

Barnes & Noble strives to provide clear and accurate

information on our website regarding our product offers. We regret any

information that was unclear to [redacted] at the time of her order.

After

thoroughly researching [redacted]’s complaint, we can confirm that a trial subscription of

The Washington Post was ordered on June **, 2012 via the Barnes & Noble

online account to which the device is registered. We have attached a copy

of the email which was sent to [redacted] on June **, 2012

to confirm the trial subscription order. As we did not receive a request

from [redacted] to cancel the

trial subscription with the 14 day period, the paid subscription began on July

**, 2012.

There

are several steps that must be completed to order or to access any subscription

publication on the NOOK device. From the item’s product page, the

customer has to click on the link ‘Subscribe Now’ in order to begin the subscription

process. After clicking the “Subscribe Now” link, a pop-up appears that requires the

customer to confirm the order. The details on this pop-op state:

You're about to begin your 14 day FREE TRIAL subscription to:

The Washington Post

$11.99 per month, plus applicable taxes

You may cancel anytime during your free trial by clicking on

"Manage Subscriptions" in your Account and you will not be charged.

You're eligible for one free trial per title.

After the trial, your default credit card will be charged at the

then current monthly subscription rate. Gift cards and certificates do not

apply to subscriptions.

The customer then has to select and click on Cancel or Start My

Free Trial in order to continue further. Additionally, we do note on the

product page that “All first-time subscribers receive a FREE 14-day trial. If

you cancel your subscription before the end of the 14 days, you will not be

charged. If you do not cancel the subscription, deliveries will continue and

your default credit card will be charged automatically at the monthly

subscription rate then in effect. Your subscription will automatically renew each

month unless you choose to cancel. You are only eligible for one free trial for

each eNewspaper and eMagazine.”

To

view this information online, please visit:

[redacted].

We

can assure you that we provide adequate verbiage on our website to ensure the

customer is aware of their purchase as well as provide adequate opportunities

to opt out of the offer. As stated on our Barnes & Noble website

Helpdesk under NOOK Book FAQs, “When you subscribe to a NOOK Newspaper or NOOK

Magazine, you will receive the current issue. As new issues are released, they

will arrive in your NOOK Library on BN.com, on your nook, and in your NOOK app.

All first-time subscribers receive a 14-day free trial. If you do not cancel

your subscription during that time, on the 15th day, your default credit card

will be charged automatically at the monthly subscription rate. Your

subscription will automatically renew on the same date each month unless you

choose to cancel.”

When

[redacted] contacted us on July [redacted] 2013, she was advised that a refund could not

be processed. However, the customer service agent should have cancelled

the subscription at that time to prevent any future billing. We truly

regret the subscription was not cancelled. We have since processed

refunds for the entire subscription charges for July 2012 through August 2013

which totaled $167.86.

If

[redacted] requires any further assistance, she may contact me directly at ###-###-#### M-F 9am – 5:30pm EST. Please do not hesitate to contact me

should you have any further questions or concerns.

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I want to note that there was never an email received from them. But they were gracious and refunded me all the money back. Thank you for your help in this matter.

Review: I been on the phone with bn.com for 3weeks because the nook tablet that I had broke and I had to get it replaced which it has been 4x now with broken 1 that showed up at my door the screen wasnt fully attached on the side .. called again and again was told sorry will send another 1 . I have been told I would a gift card for 25$ then I was told I would get 1 for $10 then $5 and again $10 . I never got any of them nor have I got a nook tablet that works and isnt broke . I been trying to work with the BN.com for over 3weeks to get something that works . I paid $249.00 plus $49.99 "2year warranty" and taxs came to $319.92 on 01/**/2012 and for last 3 weeks been on phone and running around to ups and bn to return replacement that been sent broke . I had to pay out of my pocket for screen protector for 3 of them that I couldnt use again.. my nook case is falling apart from putting new 1s in and out . and I havent been able to use 1 for more then a week . plus I have to print return labels for all the returns then drive 10mins to ups to drop off the broke nook.Desired Settlement: I would like a NEW replacement I think I been very understanding and very good about everything up till now. I understand they no long make the tablet any more but I think at this point the company needs to do something to make things wright .. I have spent more then $500 at the store and online in the last year and so far they are not do anything to make me happy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am not happy still with the B&N to this date but they did end up sending me the gift cards .. as for the my nook I believe they should of did something to fix it .( its been 2 weeks and now the 1 they sent me is starting to not wanna hold a charge as well)

Sincerely,

My complaint is that Barnes and Noble charge my bank account for a textbook that was returned 12/**/2015 when it was due 12/**/2015. I received an email in reference to one of the books that was returned early would be refunded. "Dear [redacted]

Within hours I receive this: "[redacted]"

Can somebody please explain to me how on the [redacted] it was determined that the book that they received that same day is all of a sudden late and it is not even 12/**/2015 yet?!

When I called them yesterday (12/**/2015) I was advised that there was an apparent glitch in the system and they were reversing the charge. Now the charge has posted to the account and has overdrawn the account. So when I called today (12/**/15) they are telling me that they are doing a review and they will not take responsibility of the additional $45 overdraft fees that I have incurred during this. This is not the first time that this has happened. The other time that this happened, it did not cause any overdrafts, but its always an excuse. They do not seem to know how to handle their business and just keep passing the blame around to each department. I will no longer be doing any business with this company and will be cancelling my membership and any other correspondence that I have with them.

Review: I recently purchased the Samsung Nook Galaxy Tablet from Barnes and Noble on November [redacted]. In purchasing this item $200 worth of free content was supposed to be delivered to my Nook automatically within 48 hours. One such product was 12 free back issues of each magazine I subscribed to. I subscribed to 3 different magazines (The Atlantic, The New York Times Book Review, and BBC History Magazine) and received an email after each subscription stating "If you participated in the Samsung Galaxy Tab 4 Nook Free Magazines promotion, your 12 free issues will be automatically delivered to you in your Nook Library within the next 48 hours." I have still not received either, so I contacted the company on 4 different occasions (2 online and 2 via phone calls). Each time I was told that I would get a representative notification back to me, none have been received. I was told by [redacted]) that the magazines I have chosen do not fall under that category and that I should disregard that email seeing as it comes automatically. I am dissatisfied with the response because it is a misrepresentation of the promotion. I was already charged with the subscriptions, but she said she would cancelike them. I do not know if I will receive my money back know or get to keep any of the issues.Desired Settlement: I want to receive those back issues or at least some compensation for that promotion. Also, I want to know if I will receive a refund if I do not receive such subscriptions. Finally I wanot them to alter future emails to be true to their promotions.

Consumer

Response:

At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID [redacted].Sincerely,[redacted]

Review: I bought two books from 'Magic Tree House' written by [redacted] for my grandson twice: one in July of 2012 and another one in September of 2013. It took me sometime to realize that and on March **, 2014 I tried to exchange those two books for another two from the same series. I stood in line first to ask whether I could exchange those two books and the young man told me that I could and I need to find the replacements and come to the cashier. I did so and stood in line for the second time. But when I came to a cashier (an older man and the only one working as a cashier) he refused to make an exchange because allegedly the books were purchased "too far back." I am a member of the Barnes a Noble for which I pay $ 35.00 per year. The services that I encounter at the stores (both at Wilmington on Concord Pike and in Newark at [redacted] are terrible and put in question whether I should continue to use the books stores services taking into consideration that I can buy books much cheaper on line.Desired Settlement: I would like to exchange those two books for another ones in the same series.

Review: I purchased a brand new NOOK HD at the cost of $249.99. Now that same NOOK is only valued at $149.99. My Nook is defective, it locks up on me and the casing is separating, It is still under warranty. They want to give me a refurbished one at a value of $109.99 and I am not satisfied with that.Desired Settlement: What I am requesting since I have spent a lot of time, gas and effort with phone calls, store visits, etc is to exchange my defective 7" NOOK HD 16 GB valued at $149.99 for a 9" NOOK HD 16 GB which is also valued at $149.99. I did after all pay $249.99 for mine less than a year ago. If they will not honor my request I would like a full refund of $249.99 so that I can move on and purchase another tablet. I do not wish to try the Nook HD again, I would like to have the HD+ since it is the exact same cost and looks better made.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Barnes & Noble Bookstores (retail stores) has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Item purchased 11/2012 for a Christmas present was found to have internal battery issue and was returned. There have been a total of 5 service request numbers issued. I have spoken to 7 representatives with the Barnes and Noble Nook division in the Digital Department. Returned the second item that was also defective that was sent as a replacement for the 1st defective. The 1st issue the 2nd device was found to not hold a charge and a replacement USB charging cable was issued and once charged the device was found to have one side of the touch screen malfunctioning. I returned the 2nd defective unit by [redacted] and it was received by Barnes and Noble on 10/**/2013 and I have yet to hear from the company regarding their intent to replace my unit. I do not have a functioning NOOK nor a defective NOOK but DO HAVE A RECEIPT that I purchased one.Desired Settlement: I would like a refund for the full amount I paid plus S&H and someone to say something other than they would feel the same way and understand why I am aggravated. Really? It is almost Christmas 2013 and I had to purchase my ** year old father a Kindle just so he would have something for Christmas this year that worked. He could no longer hold books and see the print due to [redacted] and [redacted]. Please help.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Barnes & Noble Bookstores (retail stores) has been addressed. I would however like for Barnes and Noble to warranty the last Nook

Simple Touch I received for their usual period of warranty as if the item was a new purchase since this is the first time I have actually received a device that has functioned and I have been allowed to register. At the time I was offered the final replacement no one offered the warranty to me. Please intervene on my behalf once again for them to extend this guarantee that the device is covered under factory warranty should I begin having technical issues the unit I have now received in response to complaint filed with Revdex.com.

Thanks for all your help in getting this matter resolved as I was achieving no success on my own with this company. The replacement Nook did work and we have downloaded one book thus far and my Dad is on chapter 4, yay!!!!

Sincerely,

Review: Last year I got a membership at Barnes&Noble. Never once was it stated that it would b renewed annually. They however took it upon themselves to bill my card for a renewal membership. I NEVER gave them permission to do so. I did call and after a 40 minute ordeal did have them reverse this unauthorized charge. I will watch for the credit on my account and hope that the credit is done timely.I just want to voice concerns about this unauthorized and fraudulent practice. If I had wanted to renew membership, I would have done so on my own.DISGUSTED.Desired Settlement: As stated, I will watch for the credit to my account. I just want other consumers and the Revdex.com to be aware of this bad business practice.

Consumer

Response:

At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID [redacted].Sincerely,[redacted]

Review: On Nov. [redacted],2014 I'd placed an order ([redacted]) for two items to be delivered with free shipping because the order was over $25. I received the first email regarding this order on the same day estimating shipment of both items by Nov. [redacted],2014. Twenty days and then an additional wait time for delivery? I was patient for the first month and then I got fed up and contacted customer service on Dec. [redacted],2014. I was told that the one item had been shipped out and got lost in the mail. A replacement item was shipped on Dec. [redacted],2014 for the first item and customer service said the second item would ship on Dec. [redacted],2014 and I would receive the item before Christmas. Again I waited patiently and then I get an email on Dec. [redacted],2014 telling me that I need to give Barnes & Noble a thirty day extension if I still want the item. Seriously? I have never been subjected to this type of treatment before from any business.Desired Settlement: I want a full refund if Barnes & Noble cannot complete this transaction.

Consumer

Response:

At this time, I have not been contacted by Barnes & Noble Bookstores (retail stores) regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have contacted the company numerous times and still have not receieved any help or resolution. here is the latest email that I sent them. I am so disappointed and frustrated with the help and customer service that I have received from your customer support call center operators and supervisors. I have a nook tablet that is not charging and from what the first representative I spoke to said it is the usb cord, then proceeded to try to process a replacement but said my serial number [redacted] is not in your computer system they would have to have it added by another department to call back in a couple of hours. I called back in a couple of hours and was told that it was still not in there I spoke with a supervisor heidi who stated that it would be 24-48 hours and to call back then. I called back the next day and was told that it was still not in your system and to call back tomorrow. I called back again and was told by bein that my replacement cord was going to be sent and I should have it in 3-5 business days so I should have it between monday and wednesday at the latest. Well today is Wednesday and I still do not have it called and spoke with [redacted] who said my serial number is still not in the system I asked for a supervisor spoke with [redacted] who said the same thing and then told me he was esculating this up to another department and they will fix it and now it is going to be 1-5 business days and I have to wait for an email to call them back so that they can process the replacement. I am so upset this is the worst customer service I have ever received. I choose nook over kindle and at this point am regreting my decision since no one seems to care about their customer. I have worked as a csr for many years and would never let my customer get as upset as I am over this, I have always gone above and beyond to make sure my customers were happy. I really do not understand why I never received a call from a manager like I requested or an email back the first time I emailed. at this point if something is not done I am going to just wind up getting a kindle and make sure that I tell everyone about this experience. I will be filling a complaint with the Revdex.com as well as this should have been handled already. Below is the list of people I have spoken to.: [redacted], 09/**/2013 [redacted] 09/** /2013 [redacted] supervisor [redacted] told me my cord was sent My bn acct email is [redacted] I hope I will be getting some help with this! [redacted], 09/25/2013 [redacted] supervisor [redacted] told me my cord was sentDesired Settlement: would lik e to get a replacement cord for my nook and if it is not my cord a replacement nook and something for my time and inconvience of not having use of my nook.

Review: I wanted to go return the book on Nov [redacted] 2013 from RTR: [redacted] REG:[redacted] TRN:[redacted] CSHR: [redacted] that I perchance on Nov [redacted] 2013.

When I got there I talk to both the casher and the manager and they said they will not be able to honer the return because the cd was open. I had to return the book because the cd was not compatible with my mac computer.

They told me they will be unable to return in. I asked them to show me the policy. The policy does say Music CD's, DVD's. It does not say software or bundled software. The manager at the time, [redacted], said we can not return the book anyway because it is unsellable. I explained how that is not written on the receipt and that I am willing to take store credit in good faith. He declined. I explained again that what he is telling me does not match the store policy (on the receipt and the laminated policy they have on the counter).Desired Settlement: I would like a refund in addition compensation of gas and time spent to attempt to return the item.

Business

Response:

Dear [redacted],

We reviewed the complaint submitted by [redacted].

As stated on the back of our store receipts, "With a sales receipt or Barnes & Noble.com packing slip, a full refund in the original form of payment will be issued from any Barnes & Noble Booksellers store for returns of undamaged NOOKs, new and unread books, and unopened and undamaged music CDs, DVDs, and audio books made within 14 days of purchase from a Barnes & Noble Booksellers store or Barnes & Noble.com ..." It also states that "...opened music CDs/DVDs/audio books may not be returned, and can be exchanged only for the same title and only if defective ..."

As a courtesy, we are willing to extend the return policy and have [redacted] return the item for a refund in the form of a Barnes & Noble Gift Card. We have sent [redacted] a mail return label for the return of his purchase. Once we are in receipt of [redacted]'s return we will issue the Barnes & Noble Gift Card accordingly.

Please do not hesitate to contact me should you have any further questions or concerns.

Review: My Nook Simple touch has been replaced three times.... I believe that you should make your products right the first timeDesired Settlement: A Nook Color...

Business

Response:

Dear [redacted],

We reviewed the complaint submitted by [redacted].

Our records indicate [redacted] NOOK Simple Touch was purchased on November **, 2012. The device purchase included the Standard 1 Year warranty which covered the device for manufacturers' defects through November **, 2013.

[redacted]'s first replacement order was processed on March **, 2013. When the original device. was received at our warehouse, we found that the display screen was cracked. Please be advised that this type of damage is not considered a manufacturer defect and is replaced only if the customer purchased the Protection Plan which covers accidental damage and handling.

We show that a second replacement device was issued on April **, 2013. When the return was received at our warehouse, there was no trouble found with the unit. Again [redacted] reached out to us in August 2013 and she was issued an upgrade to a NOOK Simple Touch with Glowlight which was shipped on August **, 2013. In light of these circumstances, we will not be able to accommodate [redacted]'s request for a NOOK Color device.

As we stand behind the quality of our products, we will continue to provide [redacted] with any technical support she may require with her NOOK Simple Touch with Glowlight device.

Please do not hesitate to contact me should you have any further questions or concerns.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All the nooks had defects the first one was not dropped... The second one would not atart up after the nook was fully charged after reciving the second one ... I was promised a 25 dollar gift card to barnes and noble

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Refusal to reinstate account for which email address has been forgotten, after previously telling customer to erase device because they couldn't fix network connectivity issues-causing loss of everything on device and all setups. Books have been purchased for Nook to which owner now has no access. Support claims no other method of identifying customer can be used.Desired Settlement: All purchased books being denied access for which was purchased and in digital library.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Barnes & Noble Bookstores (retail stores) has been resolved.

Sincerely,[redacted]

Review: 1/**/14 I received an email from Barnes & Noble (BN) that they refunded $6.14 back to my BN gift card when the 3rd party seller said they were out of stock. What BN should have done is refunded it to my credit card, since my total purchase exceeded the gift card amount and I would not have to be dealing with all of this. 1/**/14 I called their customer service ([redacted]) because I tried using the BN gift card but it said there was $0 balance. They told me to wait 24-72 hrs to have balance show up. Mid-February I called again, this time they said they could see the credit but that an order was placed 1/**/14 for the same item but from another third party vendor thru BN. I told BN that I never received confirmation on that order and assumed it never processed because I received no confirmation and I never received the book. They said they would place the credit back on my card but that I would have to call after 2/**/14 (30 days from order date) to file a complaint. I called at the end of February and they said my credit was still out there and that all they could do was place a request to the refund department to put my credit back on the BN gift card. In mid March I received an email from BN with a questionnaire and I completed it as there was a spot for complaints but they never called me. Here I am, 4/*/14, almost three months later and BN still can't give me my refund on the BN gift card. At this point all I want is my money ($6.14) since they should have credit my credit card to begin with rather than their BN gift card. Plus with all this horrible experience with BN unable to credit back my gift card, I don't want to deal with BN anymore. I will NEVER shop there again or online.Desired Settlement: I don't want to hear anymore about how they will credit my BN gift card. I just want my $6.14 back in the form of a check made payable to me and sent to my address.

Review: We have 2 nooks, I bought a gift card to put on the nook called the Mentor store they told me to bring it up and they would help me.So I did. I explained that our credit card was no longer it expried and we where not gettin another. Her name was [redacted] or [redacted] stated "too bad" you can't buy books for the nook unless you have a credit card its a corp. thing too bad she stated I said you just can't put a gift card on? that sucks I wouldve bought the 2 nooks if I knew that.She said it's corp. nothing they can do oh well.She was rude,snotty and then we left the storeDesired Settlement: I would like mine and my daughters nooks to be able to buy books without crwedit card and just a gift card

Review: I went to this Barnes and Noble store because it was affiliated with [redacted] and they had the textbooks that I needed for my two courses. I received a student loan to pay for my tuition and for books. In September, I went to borrow two books, which is an option and they charged the fee on my student loan. They also took my debit card in case I did not return the books. When I began my transaction, I did not know my student ID, so I went to another computer and got the number. I then proceeded to get back on line to complete my transaction. There were two women completing their transaction. Once it was my turn, I completed the transaction and I was on my way. I returned my two books on the [redacted] of December, three days before the deadline and I thought the transaction was completed. On Sunday, I saw a charge on my debit card for $100.15. I called the bookstore and they told me that I had also purchased some other books for an English class. I told the lady that I did not take an English class and I asked her to just look at the security camera for the initial transaction date to prove that I picked up only two books. Anyway, she informed me that she could not check back that far. I told her that I was not going to pay for something that I did not buy. She told me she was going to contact her corporate office. I told her that if one of her employees charged some other person's books on my federal student loan, it constituted fraud. I made a complaint with their corporate office and I made a complaint with my school's financial aid office. I am making this complaint with you because this store's employee made a mistake and that other people might have had the same issue, but might not have realized. I want all the money refunded to me and I want a complaint filed for [redacted] because this bookstore is under their institution. Thank you.Desired Settlement: I want all of the money that was charged on my federal student loan returned to me and I want the $100.15 that was charged on my TD Bank account to be refunded. I had to be inconvenienced by having to have my debit closed before Christmas and I have to go and get another card so that I can pay my bills. I will never shop at Barnes and Noble again.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Barnes & Noble Bookstores (retail stores) has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]