Barnes & Noble

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com regarding complaint ID [redacted] Sincerely, [redacted]

[redacted] [redacted] [redacted] Dear [redacted] ***, We reviewed the follow up complaint submitted by [redacted] We strive to maintain clear and accurate information on our website regarding our delivery timeframes and truly regret for [redacted] order was not delivered within the anticipated timeframe Our records indicate that [redacted] placed an order from the Marketplace section of our website on June *, Our B&N Marketplace gives BN.com customers access to tens of millions of items provided by our Sellers - including used, out of print, rare, and collectible books, music, and moviesWhen an item is purchased from one of our Marketplace Sellers, that Seller ships the item directly to the customer Barnes & Noble facilitates the transaction, guaranteeing the security of your payment information and covering your purchase with our easy returns policyThe Authorized Seller accepted and shipped [redacted] ’s order on June *, via Express Domestic shipping This method generally takes anywhere from 3-business days to arrive We anticipated delivery of the order on or around June **, As [redacted] ’s order was not delivered within the anticipated timeframe, we reached out to the Authorized Seller for more information Unfortunately, the Authorized Seller did not obtain any tracking information and was unable to confirm the status of the shipment We therefore issued a full refund back to [redacted] ’s original method of payment, in the amount of $ The refund was completed on June **, We sincerely apologize for the inconvenience this has caused [redacted] If [redacted] requires any further assistance, he may contact me directly at ###-###-#### M – F 9am – 5:30pm EST Please do not hesitate to contact me should you have any further questions or concernsRespectfully, Cavellene L***SrConsumer Affairs AdvocateBarnes & Noble [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: At this time, I have not been contacted by Barnesandnoble.com regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was incorrect on purchase date (by one day), I will admit that however, my vehicle was under 35,miles when I brought it for service several weeks agoSeveral weeks ago, at the time of my initial complaint, I took it to the Ford of Uniontown, which is near my place of workThey provided me with a handout and the tape they found underneath my vehicleI had to pay for the diagnostic testing because they said that my vehicle appeared to be damaged from being in an accident and the warranty would not cover my diagnostic testingThat is when I brought my vehicle in to Woltz and Wind FordI was specifically told to "Just bring it back here the next time" when an issue came aboutWhy do I need to drive an hour out of my way when there is a Ford dealership next to my workplace?The company stated that if the service team or anyone else causes damage to the vehicle it is reportedI have stated that my door makes a loud noise when opening that was noticed while assisting my year old daughter in the backseat of the drivers side of the vehicleThis never happened beforeI immediately drove the vehicle up to the business and my fiancee went inside to tell two different people, including a sales manager what was going onA noise that wasn't being made prior to dropping my vehicle off is now occurringHe asked that someone to call me regarding this issue, as no one offered to come out and see what we were reporting or offered to report it to the service departmentI have yet to receive a phone call or see it addressed by the business via this communicationHow is that making every effort possible to remediating an issue? An issue that didn't exist prior to taking my vehicle in for analysisI ask the business to address this issueIt is fair as a customer to request knowledge of ANY work being completed prior to purchasing a vehicleIt is also fair that a customer request documents that show the issue regarding the automobileI was given a document showing that the car needed realigning several weeks agoI did not receive a document or anything from this company showing me the cause of the problem for the running boardHow did Ford determine that it is bent from excessive force? Also, When purchasing I was told that it would be covered under Lincoln warranty since it is a lincolnLincoln has their own warranties unless that wasn't well communicated by the sales departmentThat is great that Ford is going to cover the headlights under the warrantyPlease share the photos and emails sent to them with their response regarding the issue along with why my headlights would crackPlease provide the documentation requested over the phone, verbally in person, written via communication with the Revdex.comIt is unheard of for customers to not receive documents regarding their vehicle after being serviced....I even get papers following an oil changeRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved After persoanlly calling the customer service number more times since 9/ [redacted] I have now received my refund Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] I received the book. Thank you for your... assistance.

Revdex.com:At this time, my complaint, ID [redacted] regarding Barnesandnoble.com LLC has been resolvedFor the books that I pre-ordered, when they are released, I need to check the Barnes & Noble website to see how much they are selling the ebook for on the release date If there is a discrepancy (which so far I have had to make about calls to them), I contact them and ask that I be credited for the difference Each call takes about minutes and then I need to follow up to insure that the credit is back into my account I believe I still have about a dozen or so books that I pre-ordered, so I'll need to take these steps upon the book release date From now on, I'm just ordering books when they are released.Unfortunately, I don't know if any other ebook preorder customers are unaware that they are being overcharged So far, I've had discrepancies of $4.50, $as well as a few $ (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am aware that the tracking information indicates that the book was delivered as customer service has told me at least times over the phone and you have indicated this in your emailHowever, the book was NOT delivered to my house and ultimately I had to order the book from [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear [redacted] ,I have read the companies response to my complaint and resolution and I do not find it satisfactory! With a refurbished device how do I know I won't end up with someone elses problems...certified or not! I have no recourse if the refurbished unit does not work properly! I have been informed by customer service that the only warranty I would have is what is left of mine now which ends onDec.**, which would mean that if the device does not work properly after that date then I will be without a properly working device....either way I will lose out! I don't see how a company of their size can find that to be okay! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Barnes & Noble Bookstores (retail stores) has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: At this time, my complaint, ID [redacted] regarding Barnesandnoble.com LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Barnes & Noble Bookstores regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:Customer Service emailed me a response to my email I sent them regarding the $gift cardThey told me that I was lying and that I did receive a $gift cardI called customer service and talked to a 4th managerShe was competent and was able to research the problemI was mailed someone else's gift card for $She resolved the problem by issuing a $gift card ($for what was missing and another $for the hassle)I received that gift card today Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Barnesandnoble.com regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Barnesandnoble.com LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]