Barnett Management

Good morning, Once we receive payment for the annual fees we will drop the late feeWhen we were brought on there was no budget in place for the association and we charged what we were told to chargeWe keep detailed financials for the association and around November I will create a budget for the feesI fully expect the fees to go down, but I am sure the fees were set the way they are now so the HOA would not need to go back to the owners if there was a shortfallThank you David [redacted]

straight from his report, we responded as this is settling "trust lift" per the report that he personally got from a 3rd partyplease have this complaint droppedthank you

I have sent the full report to Barnett Management Inc., from the Engineering Company who conducted the full investigation and the Engineering professional made the determination that there is zero ventilation in the attic area above our condominium which is causing our separation damages to our wall and ceilingHowever Barnett Management Inc., still refuses to cooperate and resolve our issues which is clearly the responsibility of the HOA which they manage and control

[redacted] and I met all of the wheels are in motion and is out of B [redacted] Management's hands and in the developers hands this issue should be closed on B [redacted] Managements end I will get the requested documents to [redacted] tomorrow As he requested in today's email to me Thank you, David B [redacted]

please see attached pages of communication to the landscaper trying to get these issues resolvedMatt W [redacted] at Barnett Management has gone above and beyond what we should be doing (areas under warranty or unfinished are not the responsibility of the HOA to maintain yet Matt has been diligently working on the behalf of the owners to get these issues addressedWeather permitting he will be meeting with the landscapers on site tomorrow along with the builder to go over more of these issuesThe dead trees will be replaced and the grass areas will be reseededI can not give you a timeline for it is in the hands of the landscapersWe can not credit the maintenance fees for the reasons stated in the last Revdex.com communicationthank you,David B [redacted]

I had already asked the Board of Trustees to contact herI have a meeting scheduled with the Board of Trusees later this week and will ask them once again

Good afternoon,The clarification is that the document attached stated that the association can raise the fees 10% per year, seeing there were no increases from prior years it was applied at one time.The reason for the Increase is to be able to cover the associations expenses as specified in the budget sent with the budget letter.Again, B [redacted] Management takes their direction from the Board, we have no control over this and therefore the Revdex.com complaint is not filed against the right people.Thank you,Barry B [redacted]

Sir, you live in a single-family home this is not the associations responsibility anything Rebecca has done she has done as a favor Out of the kindness of her own heart this is your responsibility we will no longer will be helping you with this issue this complaint must be dropped immediately [redacted] put your yard in not the HOA This issue is with [redacted] ***

From: [redacted] Date: Wed, Sep 23, at 8:AMSubject: FW: Revdex.com Message re: [redacted] ComplaintTo: [redacted] Cc: [redacted] Good morning, I am responding to the attached complaintAll the statements are and the below email chin will clearly show that Barnett Management has no authority to overrule the association board to fix his issues, Barnett has no authority to overrule the boardWe have gotten quotes and supplied them to the [redacted] condo board and the board denied the repairsThe below will also show that the claim of non-communication is also a liePlease let me know if you need any further information to clear the claim from Barnett Managementthank you! Thank you, David [redacted] B [redacted] Vice PresidentBarnett Management, IncSGreen Rd #305Beachwood Ohio 44122Phone # [redacted] Toll Free # 800-542-0065Fax # 216-831-

I spoke with this lady and must have offended her with my comment to her question that there would not be any sound barriers placed by the freeway ., and that she was wasting her time trying to get the city to change their minds that I had already talked to the mayor about this issue and it wasn't going to happen I tried to appoligise tothis lady if she took offence to the way I explained the situation and she just went off and would not listen to anything that I had to say so I did hang up on herI immediatley contacted the board via email and asked that one of the board members contact herI was informed that her neighbor was on the board and she would be contactedI also received three letters from her that I forwardedover to the developer on her behalfOnce again I am sorry if she took offence to the answers she received from me There is nothing more that I can do about this situation that I am aware of

Good morning, The service in question is the fact that they claim that [redacted] has not communicated with them, we have communicated along the line of directing them to [redacted] ***This is the only service issue they noted that, they communication can go no further than what we have already directed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have provided dates and documentation to this company regarding the bills sent to me and the timeline of my requests into this company that predate the added amountsto summarizeoct 6th I sent an email requesting clarification about an extra $charge on my accountmy dues were $for both six months and two $late feesthis amounts to $350.I had received a bill that was not itemized for $i contacted them via email in an attempt to clear the difference in amounts up.I did not receive a responsei then received a letter from a collection agency with the $chage and a new $legal fee from the agency dated Oct 20thi was in contact with them stating that I was already trying to resolve the matter with Barnett management but had not been contacted backafter a few phone calls they agreed it could have been handled around Oct 6th after my initial contactthey returned the bill to Barnett Management.I then received a bill from Barnett for the $amount dated 11/16/16i contacted them again via email on Dec 1stduring that conversation I stated why I did not agree with the $charge and did not feel I should pay it for their lack of responsei also further asked what the Extra $charge was about.I recieved a new bill via email that showed the $charge was removed but not the $I asked again to clarify what it was and David responded by removing the amount making my amount due $ I paid that amount.now my new bill includes that $charge again and David is stating that that charge wasnt applied until after the emailed Dec1st billi am attaching the Novbill that shows that amount and the Dec bill that shows its removedRE: [redacted] ***DBPress the Enter key to open the contact card.">David B [redacted] Reply|Thu 12/1/2016, 11:AMYou;[email protected] replied on 12/1/11:AM.good afternoon please see below, [redacted] 1/1/2016Maintenance Fee[redacted] 2/17/2016Administrative Late Fees[redacted] 6/30/2016Penalty Assessment Fee[redacted] 7/1/2016Maintenance Fee[redacted] 8/16/2016Administrative Late Fees25.0025.00Total David JBarnettVice PresidentBarnett Management, IncSGreen Rd #305Beachwood Ohio 44122Phone # 216-831-0165Toll Free # 800-542-0065Fax # [email protected] -----Original Message-----From: David Barnett [mailto:[email protected]] Sent: Thursday, October 06, 9:AMTo: [email protected]: [email protected]: FW: [redacted] *** please see below and send thanks!! :) David JBarnettVice PresidentBarnett Management, IncSGreen Rd #305Beachwood Ohio 44122Phone # 216-831-0165Toll Free # 800-542-0065Fax # [email protected] -----Original Message-----From: [redacted] [mailto: [redacted] ]Sent: Thursday, October 06, 8:AMTo: [email protected]: [redacted] *** HelloI received a bill for my what I think are my dues but the amount doesn't seem to add up to what I thought they wereWould it be possible to get an itemized list of the charges again on a new bill? The one I have is just an amount without the breakdown.Thanks [redacted] ***Regards, [redacted] ***

This complaint is unjustthe issues you are having are NOT with Barnett Management, they are with [redacted] and we it is, as [redacted] stated "out of our hands" We are not communicating with you on this because this is not an issue we can representThis is your home and should have nothing to do with my company

Good afternoon,My view is that once there is a better understanding of the HOA's delinquencies and expanses I will be able to put together a solid Budget for the Board to approve and set Annual fees for I truly believe that they will go down based on the common area there but will not no for sure until we get a better grasp of the income and expenses in their entiretyI also think the fee was set higher so that IF there was a miscalculation the first year there would not be a second request for feesVery common in new constructionThanks! [redacted] President -CEOBarnett Management, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11608924, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Please see below: [redacted] 1/1/Maintenance Fee [redacted] 2/17/Administrative Late Fees [redacted] 6/30/Penalty Assessment Fee [redacted] 7/1/Maintenance Fee [redacted] 8/16/Administrative Late Fees [redacted] 11/16/Legal Fees [redacted] 12/2/Penalty Assessment Fee Credit - [redacted] 12/13/Payment - [redacted] 1/1/Maintenance Fee [redacted] 2/17/Administrative Late Fees Total

I believe you are not fully comprehending my complaintThere are two issues here: Your help with getting the issue with our yard resolvedAt the turnover meeting in August, we brought this issue up to [redacted] , who instructed us to stay after the meeting and give her all the details of our problem so she can work towards getting a resolution with [redacted] ***She reached out to [redacted] ***, but as soon as things got difficult for her she told us it was out of her handsThe city of [redacted] then did an inspection of our yard and it failedWe have been going to her for more direction on this issue since there have been some new developments, but do not receive much communication from herThe second issue in my complaint, which you have continually avoided, is the poor customer service delivered by your companyWe are constantly prodding [redacted] for communication- not only on our personal issue, but also on other issues with the state of the subdivisionCommunication is lacking, and when it comes, it is condescending, unprofessional, and disrespectful, much like your responses to this complaintTherefore I see that this behavior is trend with your company and something you expect from your staffHowever, if I am paying $a year, I expect moreAnother example of [redacted] 's poor communication: She sent a notice about our streets being pavedHowever this notice came after the work was doneOur board of trustees has to constantly poke [redacted] for her to communicate to all of the homeownersShe also sent an email instructing us to not go to the board members with issues- we should go directly to herHowever, the homeowners are not pleased with her communication and lack of a sense of urgency on her partI also don't appreciate you instructing me to remove my complaintI will not remove the complaint because you are not happy with itI am unhappy with your poor customer serviceI will continue to pursue this complaint until you decide to finally address that specific issue

Good morning,In response to the complaint filed, the contract for B [redacted] Management is referenced incorrectlyThere are many other responsibilities that fall under the management contract that the association is paying forB [redacted] Management reports and takes orders from the boardThe board is still the developer for this association (***), all financial reporting is submitted to the board on a monthly basis and is available to any owner upon request (see attached)As for the Annual meeting date, the governing documents state that the meeting shall be held on such date as determined by the boardB [redacted] Management is not the board and can only be instructed to have said meeting under direction form your board.Please feel fee to contact me directly should you have any questions about the operation of the association.Thank you Kindly

Good afternoon, Barnett Management does not set the annual fees, the board doesUnder your HOA governing documents the fees can be changed from time to time by a vote of the boardThe board is the Developer.Please let me know if you have any other questions David [redacted]