Barnett Management

Please feel free to email me with any of your concerns and I will gladly answer any questions that I canAs for the board's response I had asked the board to contact you I was not aware that you did not want to discuss your concerns with your neighbor although he is on the board as well.Please let me know how we can resolve your issues

Again, this is a indevidual issue with [redacted] putting the final grad inBarnett management does not represent the builderPlease remove this complaint for it has been communicated that this is a builder issue

Please see my rejection messageI would like to have a positive working relationship with Barnett Management, but feel as though they do not treat the homeowners with respectI understand that Barnett did not put our lawn in [redacted] did an awful job, and when we brought this up to [redacted] at the turnover meeting in August she told us that she will Work with [redacted] on a resolutionAs soon as things got difficult, she gave up and put the burden on usShe gave us the expectation that she will work on itWe have had to constantly follow up with her, because she doesn’t communicate to usThen she says things like “you know I’ve been talking to [redacted] ***.” However we don’t know that, because she refuses to send us updatesThis issue was no longer with the yard, we will work with the city to get a resolution because you have made it clear you don’t want to helpThat is fine, I can accept itHowever I will not accept the lack of communication and poor customer serviceI have higher expectations than thatWe pay $a year for a service from your business, and in return we should at least expect prompt and respectful customer serviceEven if something is outside of your scope, I would expect to be told that right off the bat, instead of telling us you will help [redacted] also sent us a notice about our roads being paved and how we need to keep our cars off the streetHowever the communication came after the roads were already pavedThis is not an unreal expectation to have prompt communcationAnd that communication also needs to be respectful and professionalI feel that Barnett Management has not always met those standards