Bartelsmeyer Jewelry, Inc.

After reviewing *** *** complaints about his vehicle, our service department supplied *** *** with a rental vehicle so that Smithtown Nissan could repair his vehicle. After our service department examined *** *** vehicle they came to the conclusion that the aftermarket parts
that *** *** had provided and requested Smithtown Nissan to install in his vehicle were source of the issue with *** *** vehicle. At this point Smithtown Nissan removed the aftermarket parts from *** *** vehicle and refunded him in the amount of $as per his request. Smithtown Nissan would like to apologize for any inconvenience this may have caused the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Smithtown Nissan would like to apologize for the error in making *** *** payoff on her Nissan Altima. When her daughter came in to purchase the new vehicle with us and traded her mothers car in we were told the trade vehicle has a lien with Teachers Federal Credit Union. A
check was mailed out to TFCU for a payment, which was also an internal error. The check was also made out for the full payoff amount to TFCU. TFCU contacted our accounting department when they received the check to let us know they had no open accounts for the vehicle noted on the payoff check. We kindly asked TFCU to mail us back the check. Our finance department contacted the customers daughter again to ask the correct payoff bank and account number and she had told us it was Teachers Federal Credit Union. We then received notice from her daughter that she had made a mistake and it was *** *** Credit Union. Since we learned of the correct bank we have paid *** *** Nissan Altima off in full. We apologize for the inconvenience this may have caused and time frame in which it took to complete the payoff for MsBagliore due to the circumstances. Attached are copies of the original payoff checks for TFCU as well as the final payoff check for *** *** Credit Union and the *** tracking slip. If there is anything else the customer needs help with I would be happy to help assist her.
Thank you,
Kerry D***
Owner Loyalty Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I will accept the response once the derogatory marks are removed from my credit. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Smithtown Nissan apologizes for any inconvenience this has caused the consumer. We have refunded the consumers credit card in the amount of $on November *, 2016. If there is anything else the consumer needs help with we would be glad to assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Smithtown Nissan called twiceI responded both times they calledThe first time I asked that they use this platform to come to a resolution since this has been dragging on over a month and didn't have the courtesy to return my phone calls when I called almost a dozen times The second time, I spoke with a woman named Carrie who was very polite and offered me the $I don't feel that this is an appropriate resolution given the cost for us to fix their miscommunication to us during the selling process, the poor customer service, and the time and effort on my part to resolve this issue for over a month now.
*** ***

Smithtown Nissan will send a letter to the credit bureau to fix any negative effects these issues may have had on the consumers credit. We apologize for the inconvenience and want to make sure we correct all problems

Multiple representatives from Smithtown Nissan have attempted to contact *** *** several times with no response back from *** ***. After *** ***'s original complaint about the tires on one of his vehicles being bald we told him we would replace those tires for him, but he never came
back to the facility to have the tires replaced. The ladder rack that is in question was the specific ladder rack that *** *** picked out of a catalogue and asked to be installed. We would like to resolve the *** ***'s issues immediately. If he would like to speak with a manager to schedule a date to have the tires replaced and speak with a manager over the ladder rack we would be more then happy to speak with him and set up a time for him to come in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although their version is incorrect and offensive by trying to blame their incompetence on my daughter who banks at *** *** and has no affiliation with teachers, I am glad you were able to help me and find that this resolution is satisfactory to me and the matter has been resolved
Thank you again for helping resolve this matter
Sincerely,
*** ***

We have spoken with *** *** and resolved the issue. We have given *** *** a year maintenance contract that she can use at the Nissan Dealership of her choice. I spoke with *** *** and apologized for any miscommunication when she purchased her vehicleIf there are any other concerns
*** *** may have she is more then welcome to contact myself, or anyone else at our dealership for further assistance
Kerry D***
Owner Loyalty Manager
Smithtown Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Half of my complaint has been resolved.  The loan has been paid off to Nissan Finance.  I now need the dealer to contact ALL credit bureaus and assume responsibility for all late payments on the account.  My credit score has gone down over 40 points.  I hope this can be resolved in a timely manner.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This client purchased a vehicle from Smithtown Nissan.  I would be happy to contact them and send them any information they may need.

Smithtown Nissan has spoken with the client in regards to this complaint.  It was an error and the client did purchased a vehicle from our dealership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

 I havent received any credit from smithtown nissan.therefore they shouldn't of pulled my credit reports 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] It's no surprise that this business and representatives do not take any responsibility for their actions besides lie and deny. I was right outside the open cubicle that I can see them both and heard them referred to me as a douche bag. But the worst part was them telling me I would not pay no more than $1200 out-of-pocket besides the $219 a month for the lease and then when they kept on having me sign papers at which point I kept asking for a final invoice which I was told he has to printed it out from the computer at the end and that information will come. Which seems to be another scam they play to not present the final invoice. I was signing I found inconsistencies such as I was promised one-year maintenance, the document said six months maintenance. After seeing that I demanded again to see the final invoice amount which at that point I was told $1618.79 and I requested to speak to the sales General Manager(GM) Edward O'D[redacted] which I was denied by the sales manager Tom s[redacted]. They are nothing but committing deceptive business practices, scheming to defraud, etc.They are a deceptive business that does a bait and switch scam that even other dealerships warned me about them and told me they're going to tell you one low price price to get you to go with it and then when come to signing final invoice it will be higher to wear you down and so you accept it. I want this as a formal complaint against them and displayed on Revdex.com. I purchased from them in 2011 with no issues. They caused me inconvenience,heartache, depression,etc besides monetary damages at minimum to pay over $1000 to lease a Nissan just days ago from someone else but at least the numbers I was told at beginning was same at the end unlike the deceitful Smithtown Nissan. Smithtown Nissan is to say the least unethical and lack morals just view their facebook,yelp,etc reviews and you will see the many many unsatisfied people. Even one review on facebook a girl was crying from their experience. I am a person of morals and no one should be treated so horrible and terrible. For one person to write complaints there's usually hundreds more that don't bother,have the time,etc so keep that in mind. I feel people should not be treated like this and I will pursue with every legal avenue possible against them not only for me but for other possible victims of them. Its as simple as they should of not lied,kept their word and gave me what I was promised,etc why is that so hard? It obviously wasn't at another Nissan I just got vehicle from. so its it me or them, a rhetorical question. I will file complaints with Attorney generals, Nissans Board members of the corporate offices, etc.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The issue with [redacted]'s payoff has been resolved.  The payoff check for his 2010 Hyundai Genesis was sent out via [redacted] on Friday, October *, 2015 and I have contacted [redacted] through email this morning to apologize for the issues he has had and to assure him that the payoff was...

sent.  I also sent [redacted] a copy of the [redacted] label and payoff check for his trade in.  Smithtown Nissan apologizes for the delayed payoff on his vehicle account and if there is anything else we need to assist [redacted] with, I told him to please contact me directly.   [redacted]  Owner Loyalty Manager  Smithtown Nissan, Inc.

Smithtown Nissan would like to apologize for any inconvenience experienced by [redacted].  The late payoff was an internal clerical error on the part of Smithtown Nissan.  The payoff was sent to NMAC on August [redacted], in the amount of $13,535.30, to resolve the issue.  At Smithtown...

Nissan, we never want any of our customers to feel lied to or misdirected.  We will follow up and make all efforts to correct any issues [redacted] or Mr. Damian B[redacted]'s (the name on the loan payoff) may have with their credit as a result of our error. Any late fees or payments made by [redacted] will be reimbursed to him.  We again, apologize for our error.

Smithtown Nissan would like to apologize to [redacted] for the error in making the payoff on her 2011 Nissan Altima.  I spoke with Wendy and apologized for our mistake and let her know the payoff on her vehicle was overnighted to Nissan Motor Acceptance Corp. and that the extended...

warranty will be cancelled and the refund amount will be applied to the lien on the new 2015 Nissan Altima.  I have emailed [redacted] copies of the bank checks and [redacted] tracking slip for her payoff. If there is anything else [redacted] needs assistance with I would be glad to help.  We appreciate her understanding and patience with this mistake. 
Sincerely,
Kerry Do[redacted]
Owner Loyalty Manager
Smithtown Nissan, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  I have bought a Nissan Rogue from NMAC not you smithtown  nissan can you please remove that inquiry I'm trying to keep my credtit reports clean 
 
[redacted]