Bartelsmeyer Jewelry, Inc.

Smithtown Nissan apologizes for any miscommunication to [redacted]. It is never our intention to have communication errors with our customers.  We also apologize if he thinks he was called such bad words.  Our General Sales Manager had spoken with [redacted] and expressed his...

apology but also assured him that no such language was used towards him by our staff.  At this point we have spoken with Nissan Corporate regarding [redacted]s complaint and there is nothing we can do for a possible sale of the vehicle he is interested in.  He did not purchase the vehicle from us.  At this time the rebates and rates have changed with a new month and those programs at the original price discussed are no longer available.  If [redacted] would like to have his application removed he can write a letter to Nissan Motor Acceptance Corp. asking to withdraw his application.  Unfortunately we cannot do this for the customer, it must come directly from the customer. We apologize for any inconveniences this may have caused [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Smithtown Nissan apologizes for any miscommunication during the sales process.  We have also spoken with the customer and offered her $150.00 for a new Bluetooth.  At this point we have tried to contact the customer multiple times to confirm this with the customer but have received no...

contact back. We would like to solve this matter with the customer at their earliest convenience.

On Tuesday, December *, 2015 a finance manager and sales manager contacted [redacted] in regards to the warranty cancellation.  There was a misunderstanding between [redacted] and the finance department prior to this report in which Smithtown Nissan was originally told not to cancel the...

warranties by the customer.  After speaking with [redacted] about the warranty issues we have resolved the problem and the warranties that [redacted] and [redacted] purchased are in the process of being cancelled.  I spoke with [redacted] today, December *, 2015, and emailed him copies of the cancellation forms, for both warranties, to be sign and return to me via fax or email in order to continue the cancellation process.  As soon as I receive the paperwork back from [redacted] I will notify him to ensure that the cancellation process is going forward.  [redacted] said this would be fine.
Kerry D[redacted]
Owner Loyalty Manager
Smithtown Nissan, Inc.