Basic Maintenance

Please see the attached refund transaction receipt as verification the refund had been processed by ASAP on 11/7/2016.

We have worked with the customer and the shop to have the vehicle repair completed. It is our understanding the vehicle has sine been repaired and picked up by the customer from the shop.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I took the refund because it was all they offered. It seems like this is how they handle their many complaints. They could have offered a full refund initially instead of only offering me $480. They only offered the balance after I filed the complaint.  As far as I am concerned that is suspicious behavior and practice for a honorable business. Their sales rep made the error and it wasnt a serious enough error for them to cancel my contract. What I expected from ASAP was for them to honor their agreement and pay for my vehicle to get fixed. I made the payments they should have done their part.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company has danced around my claim, never contact me, I always had to get a hold of them.  They told me they wanted 10 years of maintenancerecords. Then they wanted  regiatration and title.  i have all the emails and call records The car had manufacturer warran ties at that time.  Then while they kept delaying me for infomarion that given to me different each time I called customer care, my car rental bill was up to 300.00 where in could not afford it anymore and had to sell my car and pay for a brand new  car.  And all they want to refund me is 300.00 I want all my money back plus they took an payment from.me after I told them.to cancel.my contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.They refused to pay the entire claim which was $776.00 not including the 158.00 diagnostic fee I had to pay. I was told that ANY part not LIST on my contract by name is not covered under the warranty. I was told because my car is a high class car, there are parts on it that will not be covered under any circumstance. I was able to find the president name of the company and emailed him directly about that matter. He referred it back to the original claims manager that decided they would give me $200.oo towards to cost of repair as a one time courtesy. I was not happy with this but I accepted to help offset my out of pocket expenses. I was told that I would receive that check in 14 days and as of today it has been almost a month and still have not gotten that check.  Their statement that they covered the repairs is absolutely false.

This matter has already been addressed with the customer as he has revived his funds through the credit card issuing bank.

As a resolution to the customer's complaint, a full refund has been processed. Please see the attached receipts as confirmation.

Thank you for bringing this matter to our attention. February 6, 2017 the customer set a contract with ASAP and agreed to a monthly auto charge plan. March 6, 2016 ASAP attempted payment using the payment method provided by the customer, that payment declined. ASAP contacted the customer via...

email and left multiple voice mails for the customer to contact us regarding the account.The customer responded by phone on April 24, 2017. He was informed the account was past due 2 payments. He stated he would call back and authorize a payment. The next call was May 10, 2017. The customer was again informed of being 2 months past due. We informed the customer no payment has been authorized by him and therefore we have not attempted payment. The customer then disconnected the call.We apologize for the customer's frustration, however, we have done our best to assist the customer. ASAP does not attempt payment from a customer without prior authorization.

An email was sent to the customer stating as follows:"Mr. [redacted], After looking over your account with ASAP, you were sent a an email message containing the final cancellation form on October 18, 2017. Please open the attached files. In those files, you will see that YOU opened that email 20...

times, and you also clicked on the cancellation form one time, yet you did not electronically sign the form. As you know, a refund cannot be issued prior to you signing in agreement to the cancellation refund amount. So as you see, we have been diligent in upholding our responsibility in assisting you with your contract cancellation. ASAP has every intent to provide you your prorated refund. We simply ask you to follow procedure.  Thank you, AMERICAN STANDARD AUTO PROTECTION" The attached documents were sent to the customer as verification to our statements. The customer has since signed the cancellation form and will receive the refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Prior to ASAP receiving a diagnosis  from the shop, the customer called asking if the claim was going to be covered.The customer was told ASAP needs a diagnosis prior to answering such a question. The customer was not told that his air conditioning system was covered. ASAP has thoroughly investigated this matter and has found the customer has not been misinformed in any way regarding this matter. Regarding the $150 diagnosis charge; the customer inquired about diagnosis coverage with ASAP after dropping the vehicle at the repair shop. The customer was told diagnosis coverage is available for any covered claim. Because the claim was not covered, diagnosis was not covered.

Customer was refunded for his cancelled warranty on 08/10/2016 as it states in attached document above.

Thank you for bringing this matter to our attention. 
ASAP apologizes for the delay in having the customer's car repaired. 
As the customer mentioned, we approved a part to be shipped to the repair shop. Our supplier promised delivery. Later we were informed the part would be shipped...

soon after. In the end we were unable to deliver the part. As a result, our claims department recently amended the claim authorization to allow the shop to supply a brand new Porsche Genuine part. We have attempted to contact the customer and shop to provide the amended authorization as the final resolution to this claim.

Please see the attached credit card receipt. The claim was paid by ASAP to the repair shop on 6/23/2017. We have also sent this receipt tot he customer and informed the claim had been paid. Please consider this matter resolved.

[redacted],                 VSC#: 6[redacted]                 Claim#: 416649621 With respect to your claim and vehicle, ASAP has done extensive research to determine the validity of...

your claim # 416649621. Through our research, we have determined the following information about your vehicle and your violations of your Vehicle Service Contract with American Standard Auto Protection. This information has been attached to this email as verification of our finds. The attachments include: ·        A copy of a signed Vehicle Service Contract ·        The 3rd Party Inspection report for this claim ·        A screenshot of your YouTube page showing you describing your vehicle as being used in a racing activates, as well as detailing that tuning modifications having been done to your vehicle ·        A copy of the video of you racing your vehicle from your YouTube page ·        A screenshot of the video showing your vehicle's license plate as confirmation it is your vehicle Our findings indicate that you have violated your Vehicle Service Contract and the claim cannot be approved. Your contract states under section Exclusions, number 16, (III): "REPAIRS NEEDED IN WHOLE OR IN PART DUE TO I FAILURE TO STOP DRIVING OR PROTECT YOUR VEHICLE FROM FURTHER DAMAGE AFTER EVIDENCE OF A BREAKDOWN APPEARS E G WARNING LIGHT SMOKE II THE USE OF FUELS OILS FLUIDS OR LUBRICANTS OTHER THAN THOSE REQUIRED BY YOUR OWNER S MANUAL OR AS OTHERWISE SPECIFIED BY THE MANUFACTURER III FAILURE TO PERFORM MAINTENANCE SERVICES OTHER NEGLIGENCE MISUSE OR ABUSE E G OVERLOADING, RACING, COMPETITIVE DRIVING ACTIVITIES OR SNOW PLOWING), OR FROM MODIFICATION ALTERATION TAMPERING DISCONNECTION IMPROPER TOWING, IMPROPER ADJUSTMENTS OR SERVICING, OR USING THE VEHICLE IN ANY MANNER NOT RECOMMENDED BY THE MANUFACTURER IV ACCIDENTAL LOSS OR EXTERNAL CAUSES SUCH AS WAR RIOT VANDALISM OR OTHER CAUSE BEYOND THE REASONABLE CONTROL OF THE PARTIES V RUST SALT CORROSION, OVERHEATING, WATER INTRUSION LEAKS ACID RAIN CHEMICALS TREE SAP HAIL FLOOD LIGHTNING FIRE WINDSTORM EARTHQUAKES OR OTHER ENVIRONMENTAL CAUSES OR ACTS OF NATURE VI VIBRATION DETERIORATION DISCOLORATION DISTORTION DEFORMATION AND OR FADING OR VII SLUDGE CONTAMINATED FLUIDS OR LUBRICANTS."  Your contract further states under section "Cancellation" letter c. (ii)   "WE may cancel this CONTRACT at any time if: (i)YOU fail to timely pay any part of the CONTRACT purchase price; (ii) YOU made a material misrepresentation or substantially breached YOUR duties under this CONTRACT relating to the VEHICLE or its use; (iii) the VEHICLE has been sold or traded or repossessed, unless this CONTRACT has been transferred in accordance with section Transfer of Contract ; (iv) the VEHICLE identification number no longer can be read or has been altered; (vi) WE cannot determine the true mileage of the VEHICLE due to replacement, alternation, disconnection or failure of the Odometer; (vii) the VEHICLE has been declared a total loss or sold for salvage purposes; or (viii) the VEHICLE has been modified for or used in any competitive events or used for a COMMERCIAL USE or PURPOSE. If WE cancel this Contract, WE will refund to you or the Lender, as applicable, the lesser of: (i) a time pro-rated amount, based upon the time expired since the CONTRACT was purchased; or (ii) a mileage pro-rated amount, based upon the number of miles the VEHICLE has been driven since YOU purchased the CONTRACT. "   As a result, ASAP has administratively cancelled you Vehicle Service Contract. A prorated refund will be issued to your payment method on file within 5 business days of this email.   Regarding Revdex.com complaint ID number 1[redacted], this email message will be sent to the Revdex.com as well.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did respond to me to offer a settlement agreement, they wanted to put a recycled part in the car with a 12 month 12000miles warranty on the new par and a payoff of $400. In good faith I agreed. The part they provided was installed but within 400 miles of driving the car, the original faults reappeared and further faults appeared that were highlighted by ASAP in a technical service bulletin. I contact ASAP who failed to respond, eventually I contacted the company who supplied the part only for them to say that they cannot deal with me, they only deal with the people who purchased the part, they did say though that the part was only covered for 6moths or 6000miles and that the part was NOT a premium part? The garage who performed the repair now will NOT continue to work on the vehicle or deal with the warranty company anymore and ASAP will not respond. I have informed them of legal action will be taken if this is not resolved satisfactorily. I have recordings and transcripts of conversations between myself and two employees of ASAP, where they slander me, BMW and the car industry, where the use profanity and where they threaten me via social media! Please help me!]
Regards,
[redacted]