Basil Toyota

I Purchased a [redacted] used from Basil Toyota on June 6thI had taken the Jeep for a test drive days before on the second, told the salesman I liked the vehicle but the brakes felt a little funny and asked him if he knew anything about itHe reassured me that the vehicle had been completely "gone through" and it had passed NYS inspection and that it was a "certified used" vehicleHowever I asked him if he could show me the Carfax or service records for the vehicle but they where closing soon so he said he would get the information for me and that we could meet again on MondayI also noticed that the switches on the door of the truck for the power windows where covered by a salesman's card and some tape so before I left I also asked about that and he responded with "I'm not sure but I'll find outSo I went back on Monday knowing that I liked the vehicle with $1,in my pocket for a down paymentI asked for the information again (Carfax/ Sevice Records) and he r

I was l***ing for a black Corolla XPS with side molding and a remote startI had no trade inI requested a quote from dealers from Buffalo to Watertown onlineOnly out of responded properly with a quote instead of the "come on down" song and dance trying to push a high pressure sale of whatever is in the back lotThat is an awful sales practiceThis is why I only allowed them to contact me by emailMy best service and fastest response was from a Combination of Wally C***, Chris J [redacted] and Sachin C [redacted] of Basil Toyota in LockportI requested a quote before I went to bedWally C [redacted] was the first to respond I had a response when I got up at 6:in the morningSeveral dealers refused to match competitor's price and told me I could not purchases the car at that price........Basil did match the priceThey got the saleUnfortunately the side moldings were not available immediatelyThe purchase was made before the end of the year to insure the rebateSachin C [redacted] then drove minutes to my employer and picked up my car from my employer in Victor and t [redacted] it to LockportThe molding was installed and the car returned to meHe made a hour trip to stop me the inconvenience of bringing my car in to a dealerI have never heard of service like that before

Revdex.com spoke to business and the following was relayed: This was a problem from the beginningThe customer stopped payment on approximately $5-6K in checks

If I would have wrote this review as soon as I walked out, I would have gave it starsThe next day, I went on their site because I was going to buy another car from themI bought a Camary with miles on itWhile searching I see another Camary with miles on it for $less, which I had no clue they even hadI was showed cars, a 14k car then right to 22kWhen I called about it the salesman Scott told me it was due to damage on back bumper and seat colorThe post said nothing about the damage and said it was being fixedLet’s say that's true that’s going to bring it down $& even if so why not offer it to memin after I complained the price of that car jumped $The following day I spoke to Ryan Hunter and he said that vehicle is not even for sale (it was still on site), when I mentioned it was still on site he said "that's how things are done”I guess I’ll have to chalk it up to be fast talked by a couple of used car salesmanWhat I will not take fault for; We were sitting with Scott and Ryan comes with “I got great news, you even got an extended warranty”The following day I noticed we were charged $for itI called Scott, he verified Ryan said that but said he wasn’t sure what was said behind closed doorsWhen I talked to Ryan he denied even saying that, and said "I do this for a living" I bet you do, how many other people you gotSo these fast talking used car salesman over charged me $BUYER BEWARE when dealing with this dealership and RYAN [redacted]

I had one of the worst experiences at this dealership The finance manager Mike, was rude and was less than professional with his appraisal and approachI was looking to buy a new van almost $40,and ready to write a deal Mike's insulting offer without a true appraisal made up my mind I would rather spend my 40K with a different dealership I wouldn't recommend this dealership to anyone

I was l***ing for a black Corolla XPS with side molding and a remote startI had no trade inI requested a quote from dealers from Buffalo to Watertown onlineOnly out of responded properly with a quote instead of the "come on down" song and dance trying to push a high pressure sale of whatever is in the back lotThat is an awful sales practiceThis is why I only allowed them to contact me by emailMy best service and fastest response was from a Combination of Wally C***, Chris J*** and Sachin C*** of Basil Toyota in LockportI requested a quote before I went to bedWally C*** was the first to respond I had a response when I got up at 6:in the morningSeveral dealers refused to match competitor's price and told me I could not purchases the car at that price........Basil did match the priceThey got the saleUnfortunately the side moldings were not available immediatelyThe purchase was made before the end of the year to insure the rebateSachin C*** then drove minutes to my employer and picked up my car from my employer in Victor and t*** it to LockportThe molding was installed and the car returned to meHe made a hour trip to stop me the inconvenience of bringing my car in to a dealerI have never heard of service like that before

Buying a first car should be an exciting event, but for me it was notWhile dealing with Basil Ford (Lockport, NY) during the ordeal, there was a lack of communication on their part and discrimination towards meI was recommended to this dealership from someone who had a recent positive experience; my experience was anything but positive
On the first day, I dealt with Mike ***, a salespersonI explained that I was looking for a reliable and affordable used SUVHe explained that “the bank” only allotted me the option of four vehicles due to their restrictions and limits based on my income and credit reportThe first vehicle I test drove was a *** *** ($8354) that was in bad shape and not something I felt safe drivingThe second vehicle I test drove was a *** ***At first, Mike *** said that I wasn’t able to purchase this vehicle because it was not in my inventoryI explained that it was about the same price ($9148) as the Suburban I had just drivenMik

Received a phone call today from Basil Toyota in Lockport NY, confirming they had a car I want to buy, to test drive, After driving hrsfound out it was a LIENo carOf course, I'm not buying a car ever thereThe manager saw me, nobody apologized, nor offered an explanation for the Lie

Revdex.com spoke to Aaron and the requested documentation regarding the agreement and website disclaimer were provided: See attached

Hi my name is *** and I’ve purchased a Jeep grand Cherokee from basil and it’s been in the shop times since December 7th up until now actually it’s currently in the shop now but this time I been with out my car since jul 9th is almost going on two months I’m in a rental that I’m pretty sure I have to come out of pocket for and still pay my car note and insurance and they were asking me to pitch in a dollars for the repair but I thought when purchasing my car I got a year Warranty that covered my engine and Transmission ......FEEL LIKE I WAS SOLD A LEMON ???????

Ms *** was in the dealership today and we addressed her concerns

I was l***ing for a black Corolla XPS with side molding and a remote startI had no trade inI requested a quote from dealers from Buffalo to Watertown onlineOnly out of responded properly with a quote instead of the "come on down" song and dance trying to push a high pressure sale of whatever is in the back lotThat is an awful sales practiceThis is why I only allowed them to contact me by emailMy best service and fastest response was from a Combination of Wally C***, Chris J*** and Sachin C*** of Basil Toyota in LockportI requested a quote before I went to bedWally C*** was the first to respond I had a response when I got up at 6:in the morningSeveral dealers refused to match competitor's price and told me I could not purchases the car at that price........Basil did match the priceThey got the saleUnfortunately the side moldings were not available immediatelyThe purchase was made before the end of the year to insure the rebateSachin C*** then drove minutes to my employer and picked up my car from my employer in Victor and t*** it to LockportThe molding was installed and the car returned to meHe made a hour trip to stop me the inconvenience of bringing my car in to a dealerI have never heard of service like that before

On 11/29, I negotiated a deal on a vehicle but could not come to terms on the financingI left a $deposit on the vehicle to allow the dealership or myself to find a better rateOn 11/30, I received a better rate from a different dealership, so I notified Basil that the deal we negotiated would not be fundedI contacted Basil on 12/3, 12/and 12/for a refund of the $The cashier stated that she is unable to release the funds without management approval and the management staff will not return my calls

I Purchased a *** *** *** used from Basil Toyota on June 6thI had taken the Jeep for a test drive days before on the second, told the salesman I liked the vehicle but the brakes felt a little funny and asked him if he knew anything about itHe reassured me that the vehicle had been completely "gone through" and it had passed NYS inspection and that it was a "certified used" vehicleHowever I asked him if he could show me the Carfax or service records for the vehicle but they where closing soon so he said he would get the information for me and that we could meet again on MondayI also noticed that the switches on the door of the truck for the power windows where covered by a salesman's card and some tape so before I left I also asked about that and he responded with "I'm not sure but I'll find outSo I went back on Monday knowing that I liked the vehicle with $1,in my pocket for a down paymentI asked for the information again (Carfax/ Sevice Records) and he r

Poor customer service, misleading sales associates and irresponsible management I've been purchasing cars for years from various dealerships in the area and have had many good experiences outside of Basil Toyota They are fine as long as you fork over money, but if you have any concerns or issues, you are on your ownI love Toyota vehicles, but my experience with them has been so bad that I stop driving them all together I don't often post reviews like this so understand that this was so bad that I took time out of my busy schedule just to make others aware and hopefully avoid a similar experience

Buying a first car should be an exciting event, but for me it was notWhile dealing with Basil Ford (Lockport, NY) during the ordeal, there was a lack of communication on their part and discrimination towards meI was recommended to this dealership from someone who had a recent positive experience; my experience was anything but positive
On the first day, I dealt with Mike ***, a salespersonI explained that I was looking for a reliable and affordable used SUVHe explained that “the bank” only allotted me the option of four vehicles due to their restrictions and limits based on my income and credit reportThe first vehicle I test drove was a *** *** ($8354) that was in bad shape and not something I felt safe drivingThe second vehicle I test drove was a *** ***At first, Mike *** said that I wasn’t able to purchase this vehicle because it was not in my inventoryI explained that it was about the same price ($9148) as the Suburban I had just drivenMik

We explained there is a ten day wait period for his check to clear, as soon as it cleared, we sent him his deposit back

The customer enrolled in a Toyota extended service agreement with a 100% money back contract with*** *** ***The *** agreement offer the customer a full refund if the vehicle ownerdoesn't submit a claim using the Toyota extended service agreement.There are requirements-Service
Contract must run the full term in monthsA claim never posted using the service contractMust submit in writing within days after your contract has expired.Customer purchased Toyota Tundra on 11/11/with a 6yr/75,service contract.Service contract expires 11/11/2015Customer emailed documents to dealership 5/4/2016We were missing an odometer statement which the customer came into the dealership to sign on5/16/16.The refund was denied because the customer was outside the day window to submit the refundrequest.Supporting documents included are-E-mail from customer with agreements dated 5/4/Odometer dated 5/16/2016If there are any other questions, please feel free to contract us.Thank You,George ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
He kept telling us that we submitted the claim after the days window but I know we did it within that timeframe We did not ask for a copy of the proof then because we trusted them to do their job properly
Regards,
*** ***

I Purchased a *** *** *** used from Basil Toyota on June 6thI had taken the Jeep for a test drive days before on the second, told the salesman I liked the vehicle but the brakes felt a little funny and asked him if he knew anything about itHe reassured me that the vehicle had been completely "gone through" and it had passed NYS inspection and that it was a "certified used" vehicleHowever I asked him if he could show me the Carfax or service records for the vehicle but they where closing soon so he said he would get the information for me and that we could meet again on MondayI also noticed that the switches on the door of the truck for the power windows where covered by a salesman's card and some tape so before I left I also asked about that and he responded with "I'm not sure but I'll find outSo I went back on Monday knowing that I liked the vehicle with $1,in my pocket for a down paymentI asked for the information again (Carfax/ Sevice Records) and he r