Bass Pro Shops

The attached complaint was regarding an internet order that was placed The item in questions was placed on the internet in error and was not available for sale The customer was never charged for the item and was sent a message stating the item was not available The item was posted in error and there were none of the boots available so the customer was not charged and the item was removed from the website when the issue was found We do have a disclaimer on the website that states: Descriptive, typographic, or photographic errors are subject to corrections If you have any questions feel free to contact me From: Sent: Monday, February 02, 11:AMTo: Mike EBenningfield

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] ***

I applied for a Bass Pro credit card to save 10% off a major purchase but never received a bill until after late fees had cost more than that 10%
In January 2015, I purchased a new rifle scope and was told that I could save 10% off the $1,scope if I applied for a Bass Pro Shops credit card I did that However, I never got a bill until late April in the mail for that credit card By then, there were late fees that cost me more money than I had originally "saved." I protested on a call to Bank of America on May 1, closed the account, and was told that they would waive the late fees (since I was paying my first bill)They, BoA, did not do that and I am still getting ever escalating bills from BoA on this credit card (that I cancelled on May 1) I paid the first bill that I ever saw From my perspective, this is a scam where Bass Pro and BoA colluded to steal money from me while harming my credit I just called BoA again and was told that for $in late fees that will be cr

Purchased a ft bass tracker Grizzly jon boatDeveloped a leak in hullCompany would not honor warranty, alleging leak due to "impact"
Bass Pro in Spanish Fort said determination was up to Tracker Marine in Missouri as to whether boat would be replaced under year warrantyBass Pro sent pictures to TrackerTracker personnel said damage was due to "impact" and not covered under warranty, based solely on pictures emailed to TrackerBack and forth correspondence with Tracker, who then claimed that Bass Pro personnel had determined that damage was due to "impact"I told them there had been no impactThey had never asked me if there was before making their determinationsThere are large cracks on both sides of the hull, about five feet from the bow where the middle bow seam endsTracker said they would have the boat shipped to Missouri for their manufacturing people to examineThen they said I could take the boat to Sylacauga Alabama for inspectionSylacauga is about hours

Thank you for writing me. Unfortunately we prefer to deal with our customer issues without the use of a third party. We have reached out to Mr. [redacted] and will work directly with the customer to find a solution to his opportunity. In fact we have called three times and emailed him twice...

and have not received a response from Mr. [redacted]. We will continue our efforts to resolve this with him.

The attached complaint was regarding an internet order that was placed.  The item in questions was placed on the internet in error and was not available for sale.  The customer was never charged for the item and was sent a message stating the item was not available.  The item was...

posted in error and there were none of the boots available so the customer was not charged and the item was removed from the website when the issue was found.  We do have a disclaimer on the website that states:  Descriptive, typographic, or photographic errors are subject to corrections.       If you have any questions feel free to contact me.
 
 
 
 From: Sent: Monday, February 02, 2015 11:18 AMTo: Mike E. Benningfield<!--[if !supportLineBreakNewLine]--><!--[endif]-->

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Review: Bought a pair of [redacted] brand boots around Easter of last year 2015, and the seams on the boots are coming apart causing them to leak (less than a year). I brought the boots back to Bass Pro to exchange for a new pair but was told that they cannot do anything about it because they were a 2013 model and they do not make them anymore. I was in disbelief considering [redacted] claims to have a 1 year warranty on their footwear and how was I supposed to know that they were a 2013 model when they were selling them in 2015? Not to mention [redacted] has a lifetime warranty on their brand footwear and they will exchange their footwear no questions asked. The customer service at Bass Pro Shops was very disrespectful telling me that I should just go to [redacted] and buy my stuff there after I had mentioned their footwear policy.Desired Settlement: I would like to be compensated in some way shape or form.

Business

Response:

Thank you for writing me. Unfortunately we prefer to deal with our customer issues without the use of a third party. We have reached out to Mr. [redacted] and will work directly with the customer to find a solution to his opportunity. In fact we have called three times and emailed him twice and have not received a response from Mr. [redacted]. We will continue our efforts to resolve this with him.

Review: I Purchased a [redacted] back in 7/12/2012. The very first time I took the boat out it started taking in water rapidly while on plane. I brought It back to [redacted]t only to find that they had basically sold me an unfinished boat with the left rear end not being properly sealed. That problem was taken care of under warranty. Then on 11/13/2012, I brought the boat back to repair rub rail problems. Not only was the rub rail constantly falling off around the majority of the boat, but the screws that hold the plastic casing for the rub rail began to back out and almost completely fall out while driving the boat. Along with this problem, I also had them bolt the trolling motor foot control down to the boat because it was constantly uncontrollably bouncing around and causing damage to my rods and the surface of the boat itself. Overall, the rub rail was covered by warranty. Then 5/4/2013 I brought the boat back in to repair the on-board battery charger that was failing to charge the battery. Additionally, the hull of the boat developed jell coat cracks all along the front left side and underneath the bottom of the boat. These cracks were in sections up to two to three feet long. Simultaneously, along with this issue, I also asked them to fix two small chips in the fiberglass at the front of the boat. Over three months passed with no more than a few short, inconsequential phone calls that produced little information or results. The phone calls failed to identify when the work would be completed and continuously offered nothing but excuses and unsatisfying reasons why the repairs were taking so long. Finally on Thursday, 7/18/2013, I received a phone call that all repairs were done and the boat was ready to be picked up. I arrived a little after 6:30 P.M. to pick up my boat, only to discover that the only repairs that were properly done were on one section on the side of the boat. Nothing else was even touched on the hull and the other and other sections of the boat.Desired Settlement: I am asking for a complete purchase refund to include interest on the purchase price principal. I have had three major warranty issues within the first year, and the boat has been out of service at least 4 1/2 months during this period. I have invested in a fishing club and the unavailability of the boat has caused me to miss multiple tournaments. I am still paying dues in order to stay active in the club and in good standing. Yet I cannot participate in tournaments with my own boat. I am tired of having to deal with a poorly made product and even worse, service that has caused me nothing but problems, headaches and little time on the water.

Business

Response:

August 18, 2013

To whom it may concern,

Please understand that we prefer to deal directly with our customers without 3rd party negotiator. We have ordered a replacement boat for this customer and we would have done it without any outside intervention. We consider this issue closed.

Sincerely,

General Manager

Bass Pro Shops claims it matches competitor's prices. I found a Sonar/GPS item (Garmin 53DV) o sale at Cabela's for $299.99. Bass Pro advertised the item for $499.99. Because I had some Bass Pro gift cards, I preferred to buy it from them. I found it on their website, and attempted to order it and price match. I had to speak to a customer service rep who put me on hold to talk to her "higher ups". When she came back, she told me the item was out of stock, and they are not taking backorders. I said I was looking at their website at that very moment, and it shows "Available for Backorders". Then the answer became they don't do price match on backorders??? In the end, Bass Pro did NOT honor their price match promise, and lost a lifetime customer.