BASS Services

Dear [redacted] Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable assetWe are committed to providing a positive customer experience and we take all feedback very seriouslyChoice Home Warranty provides home warranty service coverage on the systems and appliances listed as INCLUDED’ under the terms of the User Agreement sent to you at purchaseIt may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php Upon review of your policy, we do see that was purchased on 7/9/and the start date was 8/9/16, CHW provides our customers with days to ensure that they have all units in proper working order for the start dateThis is stated in Section ACoverage #“Are in place and in proper working order on the effective date of this home warranty contractThis contract does not cover any known or unknown pre-existing conditions...” You placed your first claim with us for the washer on 8/14/16, which was days after the policy’s start dateAs a goodwill gesture CHW provided you with a check in the amount of $that does take business days to receive On 8/22/16, again only a short time after the policy started you placed a claim for your Air Conditioning systemPer our policy, as stated above, this claim would not be coveredThe failures that this unit had could not have happened within the timeframe of the policy As we stated in beginning of this response, anyone can view the policy as it is online, however a policy was provided to you upon purchase via email as well as a hard copyWe will be happy to send you another one both via email and mail We do regret your frustration with this claim; however we are in compliance with the terms and conditions of our policy Regards, CHW

Dear [redacted] ,Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at [redacted] Upon review of your claim that you placed for your heating system, we show that the technician advised us that the unit had grounded, the unit was dirty inside and out It was explained that the compressor lacked proper routine maintenance and that is how the compressor failed The second diagnosis that was provided to us stated that the failure was due to an electrical internal failure that was caused by a lack of proper routine maintenance.Since you disagree with the outcome of the claim, you are more than welcome to provide us with the maintenance records for our inside technician to view Once they have reviewed them, if they do show proper maintenance was done on the unit it could overturn the outcome Please provide the records to [redacted] and please add the claim number.Also, please note that our policy requires all systems to be properly maintained by the manufactures specifications as stated in Section FLimitations of Liability # This would mean that a licensed technician would have to come to your home and do the maintenance for the unit at least once a year.CHW is in full compliance with the terms and conditions of our policyI have uploaded your policy for you so you can review the sections I have outlined for you.Thank you,CHW

Dear [redacted] , Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on www.choicehomewarranty.com/useragreementUpon review of your policy that was purchased on July 6, and you were provided days to review the policy before the start date of the coverage on August 6th CHW not only has the policy online for your review but we did send you a copy via email and mail You can also see the policy in the account center that was provided to you Our sale agents go through the policy and give an overview of the policy for our customers’ It is up to the customer to review the terms and conditions and to ensure that they fully understand, if they disagree, they are able to cancel for a full refund before the start date Once the policy begins, then it is understood that the customer does understandIn reference to the claims that you have placed, they were not covered per the terms of the policyYour first claim for your AC System, CHW did offer to purchase the part however you stated that you did not want this done, you wanted the unit repaired within the same day and that was not an option This claim was closedThe second claim that you placed for the Heating system was repaired by CHWThe third claim that you placed for the Water heater was not covered per the policy, which states, we do not cover the main holding tankThis is stated in Section DCoverage #however we did offer to provide you with a goodwill gesture in the amount of $which you declinedIf you would like to accept this goodwill gesture, please contact us at ###-###-####We do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy Regards, CHW

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] My records indicate that my contract agreement with CHW went into effect October 10, I suggest that CHW do a research of their files to verify the effective date of the agreement again I do have documentation to confirm my claim if needed The contract was in effect for less than days before I placed my maintenance call on December 6, The reasoning CHW provided in their recent response for not refunding me the $to equal the $which was their estimated refund was derived by them is again a plow used to appear that they operate in good faith CHW further stated that they absorbed administrative fees and that my contract was in effect for four months, which it was not But these untruths are reasons that they are claiming for not settling my complaint It is beyond my comprehension on how a company with such disregard for the public is allowed to operate I am certain that I am not the only customer who has been cheated out of their hard earned monies and if nothing is legally done to stop this kind of fraudulently behavior CHW will continue their unethical practices I am sure that CHW has a team of individuals to address complaints such as mine for I know there are many, but I cannot go back and forth with this company who has so blatantly scammed me out of my money I understand that Revdex.com only serves as an intermediate in the matter and have done all it can regarding the settlement of my complaint I would like to have my complaint posted on Revdex.com website by you and if this is something that I need to take care of please let me know I will seek legal advice on my own to pursue redress for this travesty

Dear [redacted] ***, Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on [redacted] Section Letter F, Number of the policy states, “We are not liable for repair of conditions caused by chemical or sedimentary build up, rust or corrosion, mildew, mold, misuse or abuse, failure to clean or maintain as specified by the equipment manufacturer, missing parts, structural changes, fire, freezing, electrical failure or surge, water damage, lightening, mud, earthquake, soil movement, soil settlement, settling of home, storms, accidents, pest damage, acts of God, or failure due to excessive or inadequate water pressure”A review of the claim in questions shows that the claim was processed accordinglyBased on the diagnosis received from the technician that the control board failed as a result of a power surge was able to determine the outcome of the claimThe only way for the control board to fail is due to a power surgeAs a result, the claim is not covered We do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy Regards, CHW

Dear [redacted] ,Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at http://www.choicehomewarranty.com/user_agreement.php.Upon review of your claim the diagnosis that was provided to us stated that there was a fire in the blower compartment He stated to us that all the electronic components were burned up into the air handler He also said once he was able to get the unit started, he saw flames coming from the air handler and smoke from the compressor Your unit was not in proper working condition and not properly maintainedPer our policy, Section FLimitations of Liability #states that CHW does not cover failures that are caused by fire Also, per the policy in Section FLimitations of Liability #states that CHW is not responsible for repairs related to a lack of proper routine maintenance.If you had disagreed with this outcome you could have provided your own technicians’ diagnosis for CHW to overturn the claim if there was something different that was stated However, you chose to cancel the policy and CHW followed Section LCancellations that state that by breaking the policy with us, you will be charged an administrative fee of $and you will pay back the claims that CHW paid for.Per our policy, Section CService Calls, you requested a technician to come to your home and have a diagnosis Any customer that has CHW provides a technician to their home is required to pay the service call fee to that provider These funds did not go to CHW but to the provider that came to your home to diagnose the systemWe are very sorry to see that you chose to cancel your policy with us however; CHW is in full compliance with CHW is in full compliance with the terms and conditions of our policyThank you,CHW

Dear [redacted] , Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable assetWe are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as INCLUDED’ under the terms of the User Agreement sent to you at purchaseIt may also be found on our web site at [redacted] Upon review of your claim, we see that the cause of the failure was due to the rust and corrosion of the screwsPer our policy, Section FLimitations of Liability #& #state that we do not cover failures due to rust or corrosion We do regret your frustration with this claim; however we are in compliance with the terms and conditions of our policy Regards, CHW

I am rejecting this response because:I have been a customer with Choice Home Warranty the year prior to this one I have paid my monthly cost each month and only used the services (washer) once I had decided to get the warranty plan again, in addition to recommending them to my real estate customers in the near future.I reject this offer because I have proof that this problem was not pre-existing nor did I know it would break during the night hours Prior to this happening, I had out of town company, family members from Pennsylvania who stayed at my home during the visit The air conditioner was in good condition, cooling off my home as it was supposed to My company flew out the night prior to this air conditioner breaking This can be proven During the night hours I awoke to the pounding within the air handler and call the following morning The policy was in effect and paid I have proof of all statements being made I have records to show that my air conditioner has been serviced each year It's due to be serviced again on Friday, June I believe Choice Home Warranty never intended to pay for major repairs when I purchased the Warranty I believe they only pay minor repairs.I would not lie regarding this matter I believe in honesty and I stand on my word I believe I should be reimbursed for the damages that resulted in costs of $to replace the motor.I have since cancelled my policy and purchased American Home Shield All appliances & air conditioner in my home are in good working order at this time Once again, this decision by Choice Home Warranty is unfair, dishonestThank you,

Dear [redacted] , Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on [redacted] A review of the claim shows that the claim has been processed according to the policyThe door latch of the unit is not working, the control panel was also “busted” and there was a plastic utensil stuck to the heating elementThese are multiple failures that aren’t covered under the terms of the policySection Letter F, Number indicates that misuse and abuse aren’t covered We do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy Regards, CHW

Dear [redacted] ***,Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on www.choicehomewarranty.com/useragreementUpon review of your claim, we do see that you had the unit replaced without authorization from CHW This is against how our policy works, per Section C#it states that CHW does not cover any type of repair or replacement without authorization You are requesting funds in the amount of $which is over the CAP amount that CHW has as it states in Section FLimitations of Liability #19.As a good faith offer to resolve this for you, CHW did offer you $however due to the fact that you did decline this offer, we are offering you a full refund of the paid policy for this policy If you would like to accept the offer we ask that you contact our customer service department and they will have a release agreement sent to you via emailPlease call ###-###-####.If you do not wish to have a full refund of the paid policy, our offer of $is still availableWe do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy.Regards,CHW

Complaint: [redacted] I am rejecting this response because:there was a cleaning, but the motor replacement was not related and feel this portion of bill should be reimbursed Regards, [redacted]

Dear [redacted] We regret to hear that you have cancelled your policy with Choice Home Warranty Our records show that your policy was cancelled May 22, Please allow approximately business days for the funds to be reversed back to your cardRegards,CHW

Dear [redacted] Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on our web site at [redacted] Upon review of your policy, we do see that you had placed claims with CHW You had two claims for your water heater that we did cover one as a goodwill since we do not cover tanks The second claim we offered again to add the second water heater for you as a goodwill and we did cover that claim for you In regards to the central vacuum, we explained that your home is over 5k and we do not cover that amount unless additional fees are paid You had agreed to pay this amount of $to cover the home but we did explain that the failure of the central vacuum would only be a partial coverage per our policy Section FLimitations of Liability #19, CHW does not cover failures that are due to secondary damage The fact that the inlet valves caused the unit to run when and burn out the motor is a secondary failure, the inlet valves are covered however the motor for the unit would not be.At that point you chose to cancel the policy and CHW did provide you with the proper pro-rated refunded amount but you chose to chargeback your credit card; committing fraud since CHW did preform services for you in the amount of $ CHW will not provide a goodwill gesture due to the fact that you are trying to dispute that CHW ever assisted you in claims.CHW does regret your frustration with this claim however we are in compliance with the terms and conditions of our policy.CHW

Complaint: [redacted] I am rejecting this response because:This is [redacted] , responding for my wife *** This is in response to the forwarded email from Choice Home Warranty dated March 1, I will address each of the claims discussed in the email from Choice Home Warranty.1)Roof leak We do not know why there is not a diagnosis on file for the roof leak We had contractors sent out by CHW that looked at our roof After the first inspection we were contacted with information for another contractor to schedule a visit We did not receive a reason why we needed another contractor to inspect the roof, other than it is the Holiday season The first inspection was two months after we first contacted CHW and made the roof leak claim We could never get any of the contractors provided by CHW to respond to our efforts to schedule an inspection or follow through with the inspectionWe were actually told by a customer service rep over the phone that our roof leak wasn't covered because shingles were missing, per the CHW policy This was after the 1st contractor inspected the roof We asked for the policy from the person that was on the phone, they said they would email the policy to us, and we never received another email concerning the roof I don't understand how we can be told the roof wasn't covered if there wasn't a diagnosisThis whole process took from the last part of October until the second inspection in early February We are now having to replace our roof because shingles were removed during the hurricane that caused the damage I am not sure what CHW would cover for roof repair, since usually shingles are what get damaged.2) Refrigerator The response from CHW in the email concerning the refrigerator leak and cause are completely different to what I was informed of by a customer service rep I discussed why the refrigerator claim was dismissed with a rep, there explanation was that the contractor that made the inspection reported the evaporator line was clogged which damaged the freezer compressor There was no mention of a mechanical failure in the control boards I told the customer service rep during the claims denial explanation phone call that the contractor never inspected the refrigerator He based his diagnosis on my explanation of the problem The problem being that ice would freeze below the bottom freezer tray and then melt The freezer was also not freezing properly His response to me was that he believed the evaporator line was frozen However, he could not slide the unit away from the wall, so he did not inspect the evaporator line All he did was look at the freezer He suggested too unplug the refrigerator overnight, which would thaw the evaporator line and then the freezer would work He said he was 95% sure this was the problem He has seen this many times with Samsung refrigerators He never mentioned anything about the compressor - as stated by the CHW rep, and certainly nothing about the control board, especially considering he didn't even glance at the control board I stated everything to the CHW rep concerning how the contractor didn't check anything, that his whole diagnosis was based on my description and that he never mentioned anything about a faulty compressor Basically he told me (and my father in-law who was present) one thing, and reported another to CHWThe response from the CHW rep was that I could pay for someone else to come out and provide a diagnosis, and then CHW would re-evaluate the claim Why would I pay for someone else to come out and work through CHW again on this claim, when they accepted a report from a contractor that was not factual By the way, the recommendation by the contractor did not work Surprising, sense he never inspected any components in the unit Finally the complaint was not about a leak, but why the refrigerator freezer is forming excess and then not freezing.3)HVAC system After our experience with the roof and refrigerator, my wife looked on Revdex.com website to see if there were claims against CHW and found many concerning HVAC systems being denied So we expected an issue with this claim without even knowing what was wrong with the unit The HVAC unit in question was serviced at the end of SeptemberWe routinely clean the air filters and vacuum the air exchange returns The contractor told me the steps he took in trying to get the compressor to start and that the compressor would need to be replaced He told me a wire shorted which grounded the compressor We requested the contractor check our filters, etc., as the air exchange and filter were causes identified in the Revdex.com claims as a reason for denialThe contractor didn't check, he stated he reports that these are clean because of his previous history with service calls being denied for repairs The CHW rep that called me following the contractor visit told me the claim was denied because of the electrical short damaging the compressor and under a policy number that we don't have access toThe unit was serviced approximately months prior with no comment concerning the compressor or wiring I asked how am I supposed to know if a wire is going to short unless I routinely look at the electrical panel and inspect the wires I am not an electrician, so I am not going to routinely check the HVAC system, and wouldn't know what I am looking for, and neither would home owners The rep "commiserated" with me A CHW rep has contacted us to provide assistance and to help find a contractor that would make the repairs at a reasonable price However, we have now been without heat in our main floor for months and it has been below degrees several nights in North Carolina We had reasonable responses from CHW with the first claims we had (oven [month to fix] and cash for dryer replacement because repair was more than 10+ year old dryer was worth); however, it seems as the item that is listed as a covered appliance or house component becomes more expensive, the more difficult it becomes to have the claims inspected and to be covered and not denied We receive over email advertisements a day from CHW stating that you never have to worry about service repairs again, but that isn't true I worry about every single appliance repair and the process that I am going to have to face with CHW to work towards a resolution We purchased the home warranty plan for the reasons advertised, but following the claims described I prefer not to go through CHW to have anything repaired because I know the process will take so long, and I expect there will be a denial at the end, thereby wasting my time and energy I find it interesting how the contractor can tell us one thing, but we are told by CHW something different Even in the email response from CHW to Revdex.com isn't consistent with the responses provided to us by customer service.Regards, [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The company stated in their response that the unit was shorted out from a breakerTHIS STATEMENT IS COMPLETELY BECAUSE MY UNIT WAS NOT WORKING AT THE TIME THE TECHNICIAN CAME TO MY HOMEHe was unable to turn on the unit so he checked the breaker and claimed that the breaker was not working and that he had to replace it and come back after he receive the partUpon his return he replaced the breaker and the unit did not come on nor was he able to get the unit workingThe unit was not working upon placing the service callI don't think the breaker was ever the problemThe technician never stated on my receipt that the unit was working and was shortened by a breakerThey are just trying to find an excuse as to why they are not going to replace or fix my unitAs far as the invoicesIf you look at the document the technician name, license number, phone number and company name are listed on the invoices and letter of serviceI can go to the company and get the Freon levels, gauge readings and fan conditionsI'm for sure they are still on fileThese are basic invoice proving I had maintenance on my unit since that was the argument Regards, [redacted]

Dear [redacted] , Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on [redacted] Upon review of your claim it appears that your claim was covered in accordance with the policyThe policy section Letter F, Number indicates We are not liable for or routine maintenanceWe will not pay for repairs or failures that result from the Contract holder’s failure to perform or routine maintenanceFor example, You are responsible for providing maintenance and cleaning pursuant to manufacturers’ specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacementYou did submit invoices which showed repairs that were completed on your water heater as well as records from your previous warranty companyHowever, these are not records to show that you have had proper routine maintenance performed in accordance with the manufacturer of the unitThese records will not show inspections but instead routine maintenance that will contain information related to pressure and amp readings, etcCHW doesn’t require that routine maintenance records be provided, however, you are invited to submit this information to have your claim reviewed in hopes of a more favorable outcomeAt this time the claim will not be covered We do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy Regards, CHW

Complaint: [redacted] I am rejecting this response because:Your website indicates that you would either repair or replace the item that is coveredYou elected to cover only part of the repair as you indicated that the 2nd part was considered a secondary itemI had two plumbers that literally laughed when I mentioned that you denied the claim because it was considered a "secondary" itemWhile you approved to send $for the repair, it does not fix the water heater as promised on your websiteThe last plumber also indicated that for new water heater, it is no longer different parts, it is all part of one unitSo I ask the company again to either fix the heater with "all parts" or replace the water heater as promised by your salesperson and what is notated on your website as shown below:How Home Warranties Help HomeownersYour systems and appliances may be in good working order today, but sooner or later, everything wears outEven with perfect maintenance, nothing lasts forever.When your system or appliance breaks down, you could spend hundreds or thousands to repair or replace it, potentially causing a serious financial setbackOr, you can have it covered by your home warranty for just the cost of a service call.*With these predictable costs, a home warranty service contract allows you to control the cost of home repairsRather than spending money on surprise repairs or replacements of systems and appliances, you can rest easy knowing that it's all taken care of with your annual service contract fee and low cost service call fee.*Homeowners also benefit from the peace of mind offered by a home warrantyYou can feel confident about your home's systems and appliances, as you won't need to worry about them if they happen to break down or need replacement.***Getting Home Warranty Service from Choice Home WarrantyWith a home warranty, any time you need a repair for a covered appliance or system, you'll simply submit a claim to get help from a local technicianThe Choice Home Warranty claims hotline is available 24/by phone or onlineOnce a claim is submitted, Choice Home Warranty will immediately dispatch a local, licensed, and insured technician to service your claim promptly and professionally.**Choice Home Warranty's technician will diagnose the problem and either repair or replace your covered appliance or systemWhether your appliance or system is repaired or replaced, you'll pay the same flat rate: an affordable service call feeThe fee is the same no matter how much the repair or replacement actually costs.*** I am presuming we are not going anywhere with the Revdex.comIn days, I will be filing a complaint with the New Jersey Attorney GeneralIf that doesn't work, I will be taking them to small claims court to dispute thisI hope for a satisfactory resolution regarding this matterPlease repair the water heater (replacing both parts) or replace the water heater.Thank you for your reconsiderationSincerely, *** Regards, [redacted]

The CHW has been attempting to reach you but have not been successfulThere has been a message left for youPlease call the customer service team at ###-###-#### Regards, CHW

Your claim has been reviewed and it has been handled accordinglyThe valves outlined in your claim are those that are connected to the faucet body and are not coveredWe do cover the valves that control the water pressure, however, these are not those valves in accordance to the technician’s diagnosisA call was placed to the technician to verify and the technician confirmed it is the faucet body that needs to be replaced and that is not covered Regards,CHW

Dear [redacted] , Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset We are committed to providing a positive customer experience and we take all feedback very seriously Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase It may also be found on [redacted] Your claims have been reviewed and they have been processed accordinglyThe claim for the water heater, CHW sent a technician to repair the covered problem, however there was an issue that prevented this from working properlyThe technician was sent to address the issue a second time and it was determined that the unit had a year warrantySection Letter F, Number of the policy states, “We are not responsible for any repair, replacement, installation, or modification of any covered system or appliance arising from a manufacturer’s recall or defect of said covered items, nor any covered item while still under an existing manufacturer’s, distributor’s, or in-home warranty”Based on the information however, you were able to have this addressed with the technician and his company and they paid a portion of your bill The claim for your Pool Spa (claim # [redacted] ) was also processed accordinglyYou called CHW to advise of the issues that you were experiencing with the technician and his wife and it was documented and handled accordingly internally with the vendor relations team at CHWHowever, CHW did dispatch the claim and handled the diagnosis appropriatelyCHW does offer a reimbursement option for customers that would like to have the services performed quicker in which CHW will reimburse at the rates of CHW and also cover the work provided prior authorization is sought by the customers chosen technicianCHW doesn’t cover secondary damages and the seal plate damage was caused by the motor failureCHW did pay for the motor failure Claim # [redacted] was placed for the air conditioning unitBased on the diagnosis received from the technician there was a leak and rust and corrosion was presentSection Letter F, Numbers and indicates that rust and corrosion aren’t covered under the terms of the policyThe technician was able to see the leak and also able to see the rust and corrosionThis claim is not covered We do regret your frustration; however CHW is in full compliance with the terms and conditions of our policy Regards, CHW