Bastian Roofing

Mr. Bastian was very informative on the details abouts about proper ventilation. He even showed me where he sometimes consultants for AirVent. He was able to point out flashing issues and does work that exceeds shingle warranty standards. He was present on the job site the entire time. He has done a lot of work in the area and came highly recommended. Pricing is fair for someone who is fully insured and licensed and I know he will be there if we run into any problems down the road.

December 18, [redacted] ***, Operations Supervisor Better Business Bureau Moorefield Park Drive, Suite Richmond, VA RE: [redacted] (VIN: [redacted] the “Vehicle”) Dear Mrs ***, Thank you for forwarding the complaint received in your office from Mr [redacted] regarding his purchase of the Vehicle from CarMax of Harrisonburg, VA (“CarMax”) on November 28th, Mr [redacted] also elected to purchase a MaxCare Extended Service Plan (“ESP”) for a term of months or until the Vehicle exceeded 150,miles, with a deductible of $In his complaint, Mr [redacted] alleged that he was misled regarding the purchase of the ESP for the Vehicle Mr [redacted] requested that CarMax repair the Vehicle at no cost to himDuring the month of November 2015, Mr [redacted] towed the Vehicle to CarMax in Lynchburg, VA with a drivability concernAt that time, CarMax diagnosed the concern and determined the clutch of the Vehicle needed replacementThis component is a maintenance item on the Vehicle, and is not covered under the terms of Mr***’s ESP contract Mr [redacted] mentioned an additional concern during this visit on the axle bearing This was also diagnosed and determined to have occurred as a result of driving extensively on a worn clutch In an effort of customer service, CarMax completed this diagnosis at no cost to Mr***CarMax will not be participating in any coverage of these repair costsCarMax will assist Mr [redacted] by offering to find the best available cost for these repairs through CarMax vendors In the event Mr [redacted] has any further questions regarding these concerns, he is welcomed to call me at 1-800-519-1511, extension *** Thank you for giving CarMax the opportunity to respond to this matter Sincerely, Curt D [redacted] Analyst, CarMax Customer Relations

April 4, Re: Ms [redacted] Complaint ID: [redacted] (the “Vehicle”), VIN: [redacted] Thank you for forwarding the complaint dated March 21, 2107, regarding the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”) on or about September 10, In the complaint, Ms [redacted] describes repairs previously completed at the CarMax service center and states that her radiator fluid has been leaking since the Vehicle’s last service appointment She states that the Vehicle’s water pump isn’t operating correctly and is missing a fan related to the water pump systemMs [redacted] states that she has paid $ [redacted] related to repairs for the Vehicle and she requests that CarMax reimburse her this amount or take return of the Vehicle, allowing her to buy a new vehicle CarMax’s records indicate that the Vehicle first arrived to service on or about November 14, 2016, for concerns with the tow haul button, a tire, the gas tank filler neck, and the Vehicle’s fluid levelsDuring this appointment, CarMax addressed the tow haul button concern and verified the Vehicle’s fluid levels, topping off the coolant CarMax diagnosed the tire condition and the gas tank filler concern, determining that a portion of the Vehicle evaporative emission control system (EVAP) and left front tire needed replacementThese parts were then ordered for the necessary repairs to the VehicleThe Vehicle then returned to service on or about December 6, 2016, and CarMax completed repairs, mounting and balancing the left front tire, replacing a harness (hose), as well as a portion of the Vehicle evaporative emission control systemCarMax has no record of repairs related to a fluid leak, water pump, radiator, or fan subsequent to this repair dateIt’s CarMax’s understanding that the Service Manager has not recently been in contact with Ms [redacted] regarding the Vehicle While CarMax will not be participating in the settlement requested by Ms [redacted] , she is encouraged to contact CarMax [redacted] at [redacted] , option 4, for any unaddressed questions that she has regarding the VehicleMs [redacted] is also welcome to visit CarMax to obtain a written appraisal offer on the Vehicle CarMax appreciates the opportunity to respond to this complaint Please contact me at [redacted] , extension ***, with any questions you may have Sincerely, Kristina R [redacted] Analyst, Executive Response Team

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

March 31, Re: [redacted] Complaint ID: [redacted] [redacted] (the “Vehicle”), VIN: Thank you for forwarding the complaint dated March 13, 2017, regarding the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”) on or about March 8, In the complaint, [redacted] describes concerns with the first vehicle that she purchased from CarMax and shares her frustration with expenses that she paid related to a supplemental inspection for the Vehicle, as well as a missing SD card Service records indicate that [redacted] contacted CarMax soon after purchase, regarding an inspection that she elected to have completed on the Vehicle at the Lexus dealer service center, costing her $***At this time, [redacted] also shared with CarMax that the dealer service center replaced the Vehicle’s missing SD card, a service for which she paid $***Company records indicate that [redacted] received a cash reimbursement from CarMax for the SD card on or about March 11, 2017, after sharing her repair invoice with the CarMax service center [redacted] returned to CarMax with the Vehicle for a service appointment on or about March 16, During this visit, CarMax addressed mechanical concerns for [redacted] and returned the Vehicle to her that same dayWhile [redacted] was at this appointment, CarMax informed her that they would not be assisting with the cost of her $ [redacted] supplemental dealer service center inspection, as this charge hadn’t been approved by CarMax prior to her authorization at the dealer service center However, after reviewing [redacted] recent experiences and the concerns that she had brought to CarMax’s attention, the Service Manager contacted [redacted] on or about March 22, 2017, to extend the offer to reimburse her the full cost of the supplemental inspection, as an extension of customer service [redacted] shared her invoice with the CarMax service center and the reimbursement documentation was submitted for processing on or about March 31, [redacted] is expected to receive this reimbursement within 7-business days from the date of CarMax’s response to her Revdex.com complaint CarMax appreciates the opportunity to respond to this complaint and considers this matter closed Please contact me at [redacted] , extension ***, with any questions you may haveSincerely, Kristina R [redacted] Analyst, Executive Response Team

March 22, [redacted] ***, Operations Supervisor Moorefield Park Drive, Suite Richmond, VA RE: [redacted] VIN: [redacted] (the “Vehicle”) Dear Mrs ***, Thank you for forwarding the complaint received in your office from Yousuf [redacted] regarding the Vehicle purchased from CarMax of Duarte, CA (“CarMax”) on July 13, In his complaint, Mr [redacted] states that the Vehicle had previous body work which caused the Vehicle to depreciate by 20% Mr [redacted] requests that CarMax reimburse him 20% of the Vehicle’s purchase price CarMax guarantees that a vehicle is free of flood and frame damage CarMax does not guarantee that a vehicle is accident free, or free of previous body workCarMax professionally reconditions each vehicle and prices it according to market value, including any reconditioning factors Therefore we decline Mr***’s request to reimburse him 20% of the purchase price If Mr [redacted] has any additional questions, or would like to discuss this concern further, he may contact me at 1-800-519-ext*** Sincerely, Jennifer L [redacted] Analyst, CarMax Customer Relations

January 26th, [redacted] ***, Operations Supervisor Better Business Bureau Moorefield Park Drive, Suite Richmond, VA RE: [redacted] Dear Mrs ***, Thank you for forwarding the complaint received in your office from Mr [redacted] regarding a [redacted] that he wished to purchase from CarMax of Torrance, CA (“CarMax”)In his complaint, Mr [redacted] requested that CarMax provide a vehicle for purchase with specific features and remote start or reduce the price of one lacking remote start Mr [redacted] came to CarMax on approximately January 8th, 2016, to purchaseAt that time, CarMax informed Mr [redacted] that the vehicle did not have remote start as listedUpon further research, CarMax determined a remote start option did not exist for this specific model CarMax determined an error listed on all [redacted] models, and has since made an adjustment for accessory listings and pricingAt the time of his visit, CarMax presented other vehicles to Mr [redacted] , many of which featured the remote start option he requested Mr [redacted] informed CarMax that he would continue his search as the Vehicle in question did not meet his needs As of receiving this complaint, CarMax adjusted the listing options and prices of [redacted] models and the Vehicle is still available for sale at CarMaxCarMax will not be providing any financial assistance surrounding Mr [redacted] ’s experience In the event Mr [redacted] has any questions about this, he may contact me at 1-800-519-1511, ext*** Thank you for providing CarMax the opportunity to respond to this matter Sincerely, Curt D [redacted] Analyst, CarMax Customer Relations

June 15, Revdex.com Serving Central Virginia, Inc Moorefield Park Drive Suite Richmond, VA RE: Consumer Complaint of [redacted] Dear Sir/Madam: Thank you for sharing Tommy [redacted] ’ complaint and providing us the opportunity to respond Mr [redacted] is alleging that we recently obtained a copy of his credit report without his consent We disagree and provide our explanation below Our records reflect that we have received a total of credit applications from Mr [redacted] at our Garland, Texas location The first credit application was received on April 4, and the second more recently on April 6, For both of these credit applications, Mr [redacted] executed a Credit Application Consent Form (“Consent Form”) agreeing and authorizing that: (a) we could “forward the application to any financial institution” to evaluate whether the financial institution will purchase and service any resulting retail installment contract, and (b) “multiple financial institutions will separately obtain and review consumer credit reports” on the applicant(s) With respect to his most recent credit application, except for [redacted] – who conditionally approved the credit application - all other financial institutions declined the credit application Mr [redacted] did not accept [redacted] ***’s conditional offer The declines and unaccepted counteroffer resulted in adverse action notices The volume and varied timing of receipt of these adverse action notices seem to be the root cause of Mr [redacted] ’ allegation It appears that Mr [redacted] mistakenly believes that these notices indicate additional credit inquiries by us on his credit file To the contrary, these notices are required by law and we require that each financial institution provide its own adverse action notice, the timing of which is left to the financial institution’s determination To be clear, our records do not reflect that we conducted any additional credit inquiry regarding Mr [redacted] subsequent to his April 6th credit application This application, as explained above, was authorized by the Mr [redacted] and, accordingly, routed to the financial institutions for evaluation If Mr [redacted] disputes submitting the April 6th credit application and suspects that he is a victim of identity theft, he should contact me immediately at the number provided below In the meantime, based on the foregoing facts, we cannot provide Mr [redacted] with any relief We, again, thank you for bringing this matter to our attention and affording us the opportunity to provide this explanation If you have any questions or concerns, please feel free to contact me at [redacted] , extension *** Sincerely, [redacted] Paralegal CarMax Auto Finance CC: Tommy [redacted]

November 30, [redacted] Operations Supervisor Better Business Bureau Moorefield Park Drive, Suite Richmond, VA RE: [redacted] [redacted] (VIN: [redacted] the “Vehicle”) Dear Mrs ***, Thank you for forwarding the complaint received in your office from Mr [redacted] regarding his purchase of the Vehicle from CarMax of Modesto, CA (“CarMax”) on February 27th, In his complaint, Mr [redacted] requested that CarMax initiate a full refund of his purchase price due to the Vehicle history After approximately months since purchase and approximately 13,miles added to the Vehicle, CarMax completed an appraisal for $17,on November 1st, Mr [redacted] subsequently contacted CarMax Customer Relations on November 4th, 2015, after having the Vehicle appraised at a third party location; at that time Mr [redacted] stated that there was an accident reported on the Carfax vehicle history report and that the Vehicle had existing frame damageThis accident was not listed on the AutoCheck vehicle history report that CarMax provides each customer at the time of purchase CarMax then offered to complete a full inspection of the Vehicle, with Mr [redacted] present, to look into the concerns of both frame and accident damageUpon inspecting the Vehicle on November 4th, 2015, CarMax found a cracked impact bar on the Vehicle, which is not an indicator of frame damageCarMax offered to have the impact bar replaced at a shop of Mr***’s choosing, at no cost to himMr [redacted] declined this offer and requested a full refund of the purchase price of the Vehicle CarMax guarantees that every vehicle presented for sale is free of both frame and flood damage; however, CarMax does not guarantee that every vehicle sold is accident-freeCarMax provides a vehicle history report on each vehicle available for sale so that the customer is aware of all available information prior to purchase If Mr [redacted] would like to sell the Vehicle, the appraisal offer initiated on November 1st, 2015, still remainsCarMax will not be participating in any refund for the Vehicle as any return time period has expiredIn the event Mr [redacted] has any further questions, he is welcomed to contact me at 1-800-519-1511, ext Sincerely, [redacted] Analyst, CarMax Customer Relations

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is completely unacceptableCarmax did fraud and I said I do not want the vehicleCarmax has to buy it back at the full cost I paid.At this point Carmax will deal with my attorney [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

June 24, [redacted] Revdex.com Moorefield Park Drive Suite Richmond, Va Re: Leslie [redacted] [redacted] Thank you for forwarding the complaint received in your office from [redacted] regarding the [redacted] (the “Vehicle”) that she purchased on or about November 14, from the CarMax store located in [redacted] In this complaint, Ms [redacted] Is requesting that CarMax repair the Vehicle at no cost to her As stated in the letter, Ms [redacted] had a repair concern that needed to be addressedMs [redacted] has owned the Vehicle for about months and was outside of the Day Limited WarrantyThis is a repair that is not covered by MaxCare, Extended service planAs a gesture of goodwill, CarMax offered to split the cost of the repairThe parts will be ordered and Ms [redacted] will be contacted to set up an appointmentMs [redacted] was satisfied with the proposed resolution CarMax appreciates the opportunity to respond to this complaintPlease call me at [redacted] Extension ***, if you have any questions Sincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this Is Not Acceptable Carmax Upon Purchasing A Vehicle Does An Extensive Check And Inspection So They Would Have Know The Vehicle Was In An Accident With The Repaint The Provided A Bogus Auto Check To Me That Car Was Not In An Accident This Is Fraud I Would Not Have Purchased The Car And For That Much If I knew It Was In An Accident I Did Contact A Sales Manager And Complained ABout This Discrepancy When I Was Receiving Less on trade inAnd They Did Not Offer Any Services To Me To Contact An Emergency Response Team I Talked And Emailed With Chelsie Huntley at CarmaxI Want A Refund For What I over Paid For The Car and Lost On Trade In ***This Is Fraud Selling A Car As No Accident Carmax Inspects Carsproposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

October 6, [redacted] ***, Operations [redacted] Moorefield Park Drive, Suite Richmond, Virginia Re: [redacted] Complaint ID: [redacted] (the “Vehicle”), VIN: [redacted] Dear Ms***: Thank you for forwarding the complaint dated September 30, regarding the Vehicle purchased from the CarMax store located in Hoover, Alabama (“CarMax”) on or about May 7, In the complaint, Miss [redacted] describes concerns with the quality of the Vehicle’s tires and requests that CarMax replace all four tires at no cost to her Service records indicate that Miss [redacted] called CarMax on or about September 26, 2016, after visiting another local service centerDuring this call, it’s noted that Miss [redacted] expressed concern with the Vehicle’s tires and stated that the service center she visited told her the tires had dry rot and cracksMiss [redacted] then visited the CarMax service center on or about September 27, 2016, and spoke with the Service Manager during her time thereDuring this visit the Service Manager let Miss [redacted] know that an appointment would need to be scheduled in order to inspect the tires while the Vehicle was on a liftThis appointment was scheduled for Miss [redacted] the following week CarMax’s records indicate that Miss [redacted] visited the service center for her appointment on or about October 4, During this visit, CarMax elected to assist by replacing all four of the Vehicle’s tires at no cost to Miss [redacted] The CarMax service center contacted Miss [redacted] to let her know the tire replacement for the Vehicle was complete on or about October 6, CarMax appreciates the opportunity to respond to this complaint and considers this matter closed Please contact me at (800)519-1511, extension ***, with any questions you may have Sincerely, Kristina S [redacted] Analyst, Executive Response Team

January 13, [redacted] ***, Operations Supervisor Moorefield Park Drive, Suite Richmond, Virginia Re: [redacted] Complaint ID: [redacted] [redacted] (the “Vehic**”), VIN: [redacted] Dear Ms***: Thank you for forwarding the complaint dated January 8, regarding the Vehic [redacted] purchased from the CarMax store located in Laurel, Maryland (“CarMax”) on or about February 25, In his complaint, Mr [redacted] describes concerns regarding scratches on the Vehic [redacted] that appear after being washed at CarMax, and requests that CarMax reimburse him for touwork, as previously offered CarMax’s records indicate that the service department agreed to reimburse Mr [redacted] for the buffing expense around March or April, As of January 13, 2016, CarMax had not yet received documentation of Mr**’s expenses to process his refundCarMax’s records indicate Service Operations Manager Gary Cconnected with Mr [redacted] on the phone on or about January 14, Notes from this conversation state that Mr [redacted] was encouraged to email his receipts to allow CarMax to comp**te his reimbursement CarMax appreciates the opportunity to respond to this complaint P**ase contact me at (800)519-1511, extension ***, with any questions you may have Sincerely, Kristina [redacted] Analyst, Customer Relations

Revdex.com: Please have Carmax send me detailed instruction on how to get these items reimbursed once service had been completed and paid for by meI would also like to know how long the processing takes and the form of reimbursement to me

Revdex.com: I did not receive a call from CarMax and nothing was done to the female that behaved inappropriately I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did not receive a call from CarMax and nothing was done to the female that behaved inappropriately Regards, [redacted] [redacted]

Thank you for forwarding the complaint received in your office from Mr [redacted] as it pertains to his purchase of the Vehicle from CarMax of [redacted] (“CarMax”) on September 5, In the complaint, Mr [redacted] requests that CarMax pay for repairs on the Vehicle after being involved in an accident due to a lack of insurance on the Vehicle CarMax was aware of Mr [redacted] ’s concerns prior to receiving this complaintCarMax spoke with Mr [redacted] on or about February 12, regarding these concernsMr [redacted] signed a document titled “Agreement to Provide Physical Damage Insurance” during the time of saleThis document states that the customer “agrees that [the customer] is solely responsible for making arrangements for obtaining and maintaining required insurance coverage[The customer] also understand that CarMax will not make arrangements for my required insurance coverage.” CarMax will not be participating in repair costs associated with Mr [redacted] ’s concerns and declines this requested settlementIf Mr [redacted] has any further questions regarding this matter, he is encouraged to contact me at 1-800- [redacted] , extension ***CarMax appreciates the opportunity to respond to this complaint Sincerely, Curt D*** Analyst, Customer Relations

Thank you for forwarding the complaint dated August 10, 2017, regarding the Vehicle purchased from the CarMax store located in [redacted] Springs, [redacted] (“CarMax”) on or about March 31, 2011.In the complaint, Ms [redacted] states that the Vehicle was sold to her without proper paperwork and is now having difficulty obtaining a copy of her titleMs [redacted] requests that CarMax provide her with a clean title as her desired resolution According to CarMax’s records, Ms [redacted] has submitted all the needed documentation and will need to wait for the state to process the title, as well as send it to the lien holderOnce the lien holder receives the title, they will send the Vehicle’s title to Ms [redacted] On or about, August 4, 2017, Ms [redacted] received the above information when speaking with a CarMax Customer Relations AnalystCarmax advises that Ms [redacted] update her information with the lien holder so that they send the title to her correct addressCarMax is unable to assist further, as this is being handled by the state of [redacted] and considers this matter closedPlease contact me at (800)***-***, extension ***, with any questions you may haveSincerely, Gabrielle P [redacted] Analyst, Executive Response Team

Thank you for forwarding the complaint dated August 30, 2017, regarding the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”) on or about July 22, In the complaint, Mr [redacted] states that the Vehicle has had repeat service concerns and requests that CarMax replace the Vehicle, reimburse half of the down payment, or raise the appraisal offer ($ [redacted] ) received on or about August 24, According to CarMax’s records, the Vehicle was in for service on or about May 18, and June 20, Each visit was for unrelated repairs, as well as general maintenance for the Vehicle On or about August 9, 2017, the Vehicle was brought in with a check engine light concern and was sublet to the dealer service center for repairAfter Mr [redacted] received the Vehicle back, he continued to experience the same concern and reached out to CarMax Customer RelationsOn or about August 30, CarMax’s service manager requested the Vehicle be brought in for further diagnostic testing at our facility instead of the dealer service centerThe Vehicle arrived for service on or about September 6, and CarMax is addressing the concern CarMax declines the requested resolution because the vehicle is outside of CarMax’s 5-Day Money-Back Guarantee periodIf Mr [redacted] would like to purchase a different vehicle, he is welcome to call CarMax at [redacted] (option for sales) to schedule another appraisal appointment and further discuss next steps Please contact me at (***)***-***, extension ***, with any questions you may haveSincerely, Gabrielle P [redacted] Analyst, Executive Response Team

March 17, [redacted] RE: [redacted] ***, VIN: [redacted] (“the Vehicle”) Thank you for forwarding the complaint received in your office from [redacted] regarding the Vehicle purchased from CarMax of Nashville, TN (“CarMax”) on or around August 9, In the complaint, Mr [redacted] expresses a concern with the month or 6,000-mile warranty offered on a part that was previously replaced by CarMax As resolution to this complaint, Mr [redacted] requests that CarMax provide the documentation needed in order for him to receive the 12-month warranty offered directly by the part’s manufacture ( [redacted] ) On or around June 30, 2016, CarMax replaced a front strut on the VehicleOn or around February 28, 2017, Mr [redacted] called CarMax Customer Relations to inform them that upon having the Vehicle’s oil changed, a third-party repair facility found that the front strut had failed; but was covered under a 12-month warranty by the part’s manufacturer ( [redacted] )In an effort to resolve this matter as seamlessly as possible, CarMax sourced a replacement strut at no cost to Mr*** Mr [redacted] later picked up the part from CarMax on March 7, 2017, advising that he would be bringing it to the repair center of his choosing for installation CarMax has not heard back from Mr [redacted] since March 7, and considers this issue fully resolvedIf you have any additional questions or would like to discuss this concern further, please contact me at [redacted] ext*** Sincerely, Jennifer L [redacted] Analyst, CarMax Customer Relations