Bastian Roofing

July 14, RE: [redacted] [redacted] VIN: [redacted] (“the Vehicle”) Thank you for forwarding the complaint received in your office from [redacted] regarding the Vehicle transferred to CarMax of [redacted] , ** (“CarMax”) on May 27, In the complaint, Ms [redacted] states that on May 27, 2016, she completed a finance application for the Vehicle and paid to have it transferred She explains there was a delay in having the Vehicle transferred, which resulted in the expiration of a favorable finance offer Ms [redacted] would like for CarMax to honor the original finance offer, which she received on or around May 27, CarMax has assisted Ms [redacted] with obtaining approval for the original financing offer, and is happy to report that she has since purchased the Vehicle CarMax appreciates the opportunity to respond to this complaint If you have any additional questions or would like to discuss this concern further, please contact me at [redacted] ext *** Sincerely, Jennifer L [redacted] Analyst, CarMax Customer Relations

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The "goodwill" offer of appraisal was far below the original sale price of the vehicle The "goodwill" of diagnosing concerns was guaranteed to have been thoroughly inspected prior to sale Therefore, the attempts to deal with the complaint, which resulted in many hours of lost work on my part, were insufficient recovery methods which fell short of the original guarantee, which was given orally It is not tenable to give insufficient services and then make unfavorable adjustments, and deem it "goodwill" "Goodwill" is therefore a term being used in this complaint to undermine the efforts of the Revdex.com and should not be taken as genuine or adequate Regards, [redacted]

April 24, RE: Mrs [redacted] (the “Vehicle”), VIN: [redacted] Thank you for forwarding the complaint received in your office from Michele [redacted] , regarding the Vehicle purchased September, 14, In the complaint, Mrs [redacted] states that the CarMax store in [redacted] (“CarMax”) damaged her Vehicle while it was in for service and requests that CarMax repair cosmetic concerns on the Vehicle at no cost to her On or about March 24, 2017, Mrs [redacted] ’s husband, Mr [redacted] , brought the Vehicle to CarMax for an oil change and a transmission flush At the beginning of the appointment, Mr [redacted] was provided an ‘Authorization for Service Agreement’; which provided Mr [redacted] and CarMax associates the opportunity to notate any existing cosmetic concerns No existing cosmetic concerns were notated during the check in of the Vehicle After CarMax completed service to the Vehicle on or about March 24, 2017, CarMax associates and Mr [redacted] once again went over the ‘Authorization for Service Agreement’ During the checkout process, Mr [redacted] did not bring any new cosmetic concerns to CarMax’s attention On or about April 6, 2017, Mrs [redacted] called CarMax and spoke with Matthew, a member of management During that conversation, Mrs [redacted] stated that while her car was in for service at [redacted] , they had informed her that her alignment was off and that there were scratches indicating impact, which she believed had been caused by CarMax while it was in for service on or about March 24, During the conversation, she requested that CarMax take responsibility for the cosmetic concerns to her Vehicle CarMax takes all allegations of damage happening on CarMax’s property very seriously CarMax management has conducted all appropriate research in regards to Mrs [redacted] ’s claims and is confident that CarMax did not cause damage to Mrs [redacted] ’s Vehicle Additionally, Mrs [redacted] did not bring any exterior damage claims to CarMax’s attention until approximately days after the service appointment Therefore, CarMax will not be participating in Mrs [redacted] ’s request to repair her Vehicle’s cosmetic concerns at no cost to her CarMax appreciates the opportunity to respond to this complaint and would be happy to recommend a trusted body shop, should Mrs [redacted] like to pursue repairs to her Vehicle Please contact me at [redacted] , extension ***, with any questions you may have Sincerely, Cristen P [redacted] CarMax Customer Relations

July 21, [redacted] Re: [redacted] Complaint ID [redacted] I am writing in response to your letter dated July 1, wherein you forwarded a complaint from [redacted] , regarding the Vehicle purchased from the CarMax store located in [redacted] , [redacted] on or about March 6, Mr [redacted] requests in the desired settlement for CarMax to either repair the Vehicle at no cost or issue him a full refund.CarMax’s records indicate that Mr [redacted] brought the Vehicle to the CarMax located in Burbank, CA (“CarMax”) on or about March 21, to inquire about a grinding noise in his brakes CarMax corrected this concern by cleaning and lubricating the front brakes, resurfacing the rear shoes and adjusting the backing plate In addition, CarMax informed Mr [redacted] that a noise concern could represent itself as dust and debris begin to accumulate.Mr [redacted] brought the Vehicle back to CarMax on or about May 18, to inquire about a noise concern coming from his rear tire CarMax test drove the Vehicle with Mr [redacted] , but was unable to verify any noise concerns at the time of this visit CarMax also performed a physical inspection of the rear brakes and identified that they were both were well above discard thickness.Based on the above, CarMax is declining Mr [redacted] requested settlement but would encourage him to contact the service department at the CarMax nearest him if he would like to have the brakes replaced at CarMax’s standard rate.CarMax appreciates the opportunity to respond to this complaint.Please contact me at [redacted] extension [redacted] with any questions you may have.Sincerely,Nekia W [redacted] Analyst, Executive Response Team

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have text messages with the sales rep that sold me the car I have proof that I have communicated this is why I kept everything by textI will end up taking Carnax to court for all the lies and putting my family in harm this is last opportunity before I proceed to court if you want txt proofs I have those also Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in refere**e to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your refere**e, details of the offer I reviewed appear below Unfortunately the response posted by CarMax is not accurateThis is not a warranty issue.This is not a timing/contact/customer service issue.This is specifically due to CarMax selling a vehicle as “Accident Free / Accidents” although the vehicle had an insura**e accident claim filed and was damaged in a previous accidentCarMax did contact me after I wrote a letter to their corporate office expressing my co**ern.CarMax did offer the option to bring the vehicle in so they could “assess” the vehicle for damage.CarMax has a program for vehicle pre-inspection prior to saleAssessing my vehicle for damage provides no value, unless the firms (CarMax) internal programs were not followed for vehicle inspection.When Carmax corporate was made aware that I sent a copy of my “letter of concern” to the [redacted] Attorney General, all communication ceasedThe next attempt at communication by CarMax was through their legal department.Their (CarMax) legal department statement is similar to the statement provided to Revdex.comTheir reply/statement does not address:1) The sale of a Previously Damaged Vehicle as “Accident Free / damage”.2) Wrongly appraising a previously damaged vehicle above market value with regards to a previous accident.3) Lack of Quality Control for their internal systems used to appraise vehicles and used to provide vehicle history reports to customersI was firm in my communication with CarMax about my expectations.I requested a vehicle with owner, low miles, and no previous accidents or damage.CarMax sold a vehicle that was previously involved in an accident as an “accident free / previous damage free” vehicle.I would not have purchased the vehicle if I would have known the vehicle was involved in a previous “insurance claim / accident”I would like to re-open my case Regards, [redacted]

June 21, [redacted] Moorefield Park Drive, Suite Richmond, VA RE: [redacted] VIN: [redacted] (“the Vehicle) Dear Mrs ***, Thank you for forwarding the complaint received in your office from [redacted] *** regarding the Vehicle purchased from CarMax of [redacted] (“CarMax”) on April 26, In the complaint, Mr [redacted] states that he brought the Vehicle to CarMax for service, and is not satisfied with the work completedHe requests a minimum settlement of $as compensation While CarMax declines Mr [redacted] request for relief, we want Mr [redacted] to be confident in the Vehicle CarMax has been in communication with Mr [redacted] about having service work completed at a Toyota dealership that is more convenient for Mr*** CarMax will be in communication with Mr [redacted] until repairs are completed CarMax appreciates the opportunity to respond to this complaint If you have any additional questions or would like to discuss this concern further, please contact me at [redacted] ext *** Sincerely, Jennifer L [redacted]

July 2, Revdex.com Serving Central Virginia, Inc Moorefield Park Drive Suite Richmond, VA RE: Consumer Complaint of [redacted] [redacted] Dear Sir/Madam: Thank you for sharing [redacted] complaint and providing us the opportunity to respond We are pleased to inform you that this matter has been resolved Due to a processing error, we did not credit Mr [redacted] account with the rebate amount from the cancellation of his vehicle’s service agreement As a result of this omission, Mr [redacted] account incorrectly reflected that he had a past due balance and resulted in collection call attempts This error has since been corrected and it resulted in a refund of $to Mr [redacted] We mailed a check for this refund amount to Mr [redacted] on June 16, We again thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience caused Please know that we made several unsuccessful attempts to contact Mr [redacted] to apologize directly to him prior to responding to this compliant I am available at [redacted] extension [redacted] if you have any questions or concerns regarding this matter Sincerely, [redacted] [redacted]

Thank you for forwarding the complaint received in your office from Mr [redacted] regarding the Vehicle purchased from CarMax of [redacted] ** (“CarMax”) on October 12, In the complaint, Mr [redacted] describes experiencing service concerns with the Vehicle’s AC and transmission As a result of these concerns, Mr [redacted] requests that CarMax complete a return of the Vehicle Mr [redacted] first contacted CarMax regarding service concerns on or about November 14, CarMax completed repairs on the Vehicle’s AC under the terms of the 60-Day Limited Warranty for the Vehicle at no cost to himMr [redacted] reached back out to CarMax on or about December 18, with transmission concernsCarMax completed the needed repairs to the Vehicle at no cost to Mr [redacted] during this visit as a gesture of goodwill Due to Mr [redacted] being outside of CarMax’s 5-Day Money Back Guarantee, CarMax declines Mr [redacted] ’s request to complete a full return of the VehicleIf Mr [redacted] would like to sell the Vehicle, CarMax can complete an appraisal and provide him with a free-written offer CarMax appreciates the opportunity to respond to this complaint and considers this matter resolved If you have any additional questions or would like to discuss this concern further, please contact me at 1-***-***- [redacted] ext*** Sincerely, Kaitlyn C***

August 21, [redacted] [redacted] Moorefield Park Drive, Suite Richmond, Virginia [redacted] Complaint ID [redacted] Dear Mrs***: I am writing you in response to your letter dated August 4, 2015, wherein you forwarded a complaint from [redacted] *** CarMax’s records indicate that Mr [redacted] was contacted by CarMax’s Service Manager in [redacted] on or about August 6, During that conversation, Mr [redacted] mentioned that he had recently taken the Vehicle to the dealership to diagnose the shutting off concern and was advised that there was a recent recall on the Vehicle that would resolve his concern The dealership completed the recall and resolved Mr [redacted] concerns Mr [redacted] was fully satisfied with the repair of the Vehicle and CarMax’s response to his complaint CarMax appreciates the opportunity to respond to this complaint and considers this matter resolved Please contact me at [redacted] extension [redacted] with any questions you may have Sincerely, [redacted] ***

June 11, Revdex.com Serving Central Virginia, Inc Moorefield Park Drive Suite Richmond, VA RE: Consumer Complaint of [redacted] Dear Sir/Madam: Thank you for sharing [redacted] ’s complaint and providing us the opportunity to respond Ms [redacted] is unhappy that we declined to sell her a vehicle Our records reflect that we declined to sell Ms [redacted] a vehicle because Ms [redacted] provided us with a fraudulent document to prove her income The relevant facts are as follows: § On May 16, 2015, we received a telephone call from a third-party requesting to submit a credit application on behalf of Ms [redacted] Before obtaining a copy of Ms [redacted] ’s credit report, we asked to speak to Ms [redacted] and we obtained her consent § Ms [redacted] ’s application was approved on the condition that she substantiates the income she disclosed on her credit application Ms [redacted] informed us that she would come to the store at 8:PM the same day to finalize the transaction § We requested and Ms [redacted] faxed to us a copy of her pay stub to substantiate her income § Following our review of the pay stub, we concluded that the document was fraudulent Based on this finding, we contacted Ms [redacted] and informed her that we have decided not to conduct business with her We, again, thank you for bringing this matter to our attention However, we cannot provide Ms [redacted] with any relief If you have any questions or concerns, please feel free to contact me at [redacted] , extension *** Sincerely, [redacted] Paralegal CarMax CC: [redacted]

Dear MrsJ [redacted] ***: Thank you for forwarding the complaint dated July 31, 2017, regarding the Vehicle purchased from the CarMax store located in White [redacted] (“CarMax”) on or about July 6, In the complaint, Ms [redacted] shares that the Vehicle has been in for repairs since March of 2017, due to engine concernsShe states her [redacted] extended service plan administrator will not replace the Vehicle’s engine, which resulted in repair delaysMs [redacted] requests that CarMax replace the Vehicle’s engine or allow her to exchange the Vehicle CarMax Operations Manager contacted Ms [redacted] on or about August 3, 2017, to review the Vehicle’s concerns and the currently recommended repairsDuring this conversation it’s noted that CarMax shared their committed to completing the recommended repairs at no cost to Ms [redacted] CarMax will continue to follow up with Ms [redacted] until repairs are complete CarMax appreciates the opportunity to respond to this complaint and considers this matter resolved Please contact me at [redacted] extension ***, with any questions you may haveSincerely, G [redacted] P [redacted] Analyst, Executive Response Team

November 16, [redacted] ***, Operations Supervisor Moorefield Park Drive, Suite Richmond, Virginia Re: Tchernavia [redacted] Complaint ID: [redacted] (the “Vehicle”), VIN: [redacted] Dear Ms***: Thank you for forwarding the complaint dated November 3, regarding the Vehicle purchased from the CarMax store located in Pineville, North Carolina (“CarMax”) on or about September 26, In this complaint, Mrs [redacted] cites issues with vehicle alignment and tire wear, and requests that CarMax replace the tires at no cost to her CarMax’s records indicate that an alignment on Mrs [redacted] ’s Vehicle was completed on or about November 6, to resolve her alignment concern Service records indicate the Vehicle’s tire tread measured above both CarMax and North Carolina state safety standards As a gesture of goodwill, CarMax offered Mrs [redacted] the option to replace the Vehicle’s tires at wholesale cost CarMax’s records indicate that this offer was extended to Mrs [redacted] on or about November 13, Should she wish to pursue replacement of the tires, Mrs [redacted] is welcome to contact the service department at CarMax directly CarMax appreciates the opportunity to respond to this complaint Please contact me at [redacted] extension [redacted] with any questions you may have Sincerely, [redacted] Analyst, Customer Relations

August 28, Revdex.com Serving Central Virginia, Inc Moorefield Park Drive Suite Richmond, VA RE: Consumer Complaint of [redacted] [redacted] Dear Sir/Madam: Thank you for sharing [redacted] complaint and providing us the opportunity to respondMs [redacted] indicates in her complaint that the [redacted] (Vehicle) she purchased from CarMax Auto Superstores (our Dealer Affiliate) was defective and overpriced, and that since she returned the Vehicle to our Dealer Affiliate she has been receiving harassing phone calls from us We will attempt to address each concern below Vehicle Condition and Pricing Upon receipt of Ms [redacted] ’s complaint, we reached out to our Dealer Affiliate to obtain information regarding the Vehicle’s purchase and service historyThe records obtained reflect the following: § On November 20, Ms [redacted] financed the purchase of the Vehicle from our Dealer Affiliate Ms [redacted] and our Dealer Affiliate executed a retail installment sale contract (Contract), which was subsequently purchased by and assigned to us – CarMax Auto Finance § On July 14, (almost months after the purchase) Ms [redacted] returned the Vehicle to our Dealer Affiliate Our Dealer Affiliate has no record showing that before Ms [redacted] returned the Vehicle she contacted them to report that she was having concerns with the condition of the Vehicle More importantly, when Ms [redacted] returned the Vehicle she did not inform our Dealer Affiliate that she was returning the Vehicle because she had concerns with its condition Our Dealer Affiliate would have looked into Ms [redacted] ’s concerns had she given them the opportunity to do so Our Dealer Affiliate prides itself in providing a transparent and customer-friendly retail experience For example, any vehicle purchased can be returned within days with no questions asked and at no cost to the customer In addition, our Dealer Affiliate provides a limited 30-day warranty on any used vehicle purchase This means that within the first days of purchase, our Dealer Affiliate would remedy – at no cost to the customer – any breakdown issue identified Also note that the Vehicle was still covered under the factory warranty when Ms [redacted] returned it to our Dealer Affiliate As part of our investigation into Ms [redacted] ’s complaint, we asked our Dealer Affiliate to look into Ms [redacted] ’s concern – the Vehicle’s windshield leaking Our Dealer Affiliate informed us that they were unable to duplicate Ms [redacted] ’s concern Regarding the sale price of the Vehicle, please know that our Dealer Affiliate is the largest used car retailer in the nation, and it has learned over the years how to determine a fair price and therefore offer competitive pricing Our Dealer Affiliate’s vehicle prices are not negotiable, however – as earlier noted- any vehicle purchased can be returned within days with no questions asked and at no cost to the customer This policy gives customers – such as Ms [redacted] - the opportunity to evaluate if they got a fair deal even after purchasing a vehicle Harassing Phone Calls Ms [redacted] states that after she returned the Vehicle she started receiving harassing phone calls from us The purpose of our phone calls was to discuss Ms [redacted] ’s return of the Vehicle, and offer her the opportunity to reinstate the Contract and take back possession of the Vehicle We are sorry that Ms [redacted] perceived our attempts to contact her as harassing We have updated our records to ensure that Ms [redacted] will no longer receive further telephone calls from us We, however, remain open to allowing Ms [redacted] reinstate the Contract and recover the Vehicle If Ms [redacted] is interested in this reinstatement opportunity, she should please contact me directly at [redacted] , extension *** Again, thank you for bringing this matter to our attention and affording us the opportunity to respond If you have any questions or concerns, please feel free to contact me at the number above Sincerely, [redacted] Paralegal CarMax Auto Finance Copy: [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have called and emailed Carmax and provided them the information they have requested numerous timesTo this date they have failed to respondI have provided proof that there salesperson Z texted me approval from the bank and have a witness [redacted] that was also in the officeHello, Please forward this to [redacted] at [redacted] ext [redacted] Director of Finance againI have been trying to reach [redacted] and my sales person Z for the last four daysI am currently under doctors care and it is hard for me to get to the phoneThe toll free number you listed in my application is incorrect.As I explained when I purchased the car on Sunday that we are subcontractors under [redacted] securitySo they would not have our employees informationI tried to give you the correct number and you said what you had was okay.I do have witnesses in regards to this matterPlease put the correct information in for employment verification.Phone: [redacted] Fax: [redacted] Also, you may contact him via email at [redacted] for verificationWe are contracted under [redacted] security.I am requesting they find financing as guaranteed as texted to me or Arbitration on this matter asap[redacted] Regards, [redacted]

May 30, Re: [redacted] Complaint ID: [redacted] [redacted] (the “Vehicle”), VIN: [redacted] Thank you for forwarding the complaint dated May 12, 2017, regarding the Vehicle purchased from the CarMax store located in [redacted] , California (“CarMax”) on or about May 15, In the complaint, Mr [redacted] describes concerns with smog testing for the Vehicle, unexpected delays with the processing for the Vehicle’s registration and tags, as well as issues with updating the title paperworkMr [redacted] requests that CarMax assist by completing the registration process for the Vehicle, including assistance with any related expenses CarMax’s records indicate that Mr [redacted] initially contacted CarMax’s Customer Relations department on or about October 3, 2016, regarding concerns with the Vehicle’s registration, California smog testing, and lien records, per his financial institutionDuring this first call, it’s noted that Mr [redacted] shared he had relocated to Georgia after purchasing the Vehicle and didn’t have plans to return to California in the immediate futureCarMax [redacted] ’s Assistant Business Office Manager called Mr [redacted] this same day, discussing options with temporary registration and the need for the Vehicle to return to California for state smog testingCarMax worked with Mr [redacted] ’s financial institution and the local [redacted] office from October 5, until October 11, 2016, to ensure that all parties had the appropriate documentation for proof of purchase, smog exemption, and Vehicle registration [redacted] confirmed for CarMax that the order had been successfully cleared in their system on or about October 11, CarMax sent Mr [redacted] his Vehicle’s tag and registration via [redacted] on this same date (with overnight delivery service) Mr [redacted] contacted CarMax’s Customer Relations department again on or about January 6, 2017, after his financial institution let him know they had not yet received the title for the VehicleDuring the message that Mr [redacted] left, he also noted that the [redacted] stated there was additional processing needed for registrationCarMax worked with [redacted] and Mr [redacted] ’s financial institution regarding these concerns again through January 19, 2017, to ensure that both parties had the information they needed CarMax’s Customer Relations department next received a call from Mr [redacted] on or about May 9, 2017, as he was due to register the vehicle again by May 19, 2017, and had been informed by his financial institution that the title concern was unresolvedDuring additional partnership, CarMax determined that the Vehicle needed to return to California to complete a smog test in-stateCarMax provided a loaner vehicle for Mr [redacted] on or about May 16, 2017, when he dropped off the Vehicle at CarMax store near his current address of residenceFollowing this visit, CarMax has been working to transport the Vehicle back to CarMax [redacted] for the smog testing required for the registration process The CarMax [redacted] Business Office Manager has been in communication with Mr [redacted] regarding the expected timeline to transport the Vehicle back to California, as well as CarMax’s offer to provide a loaner vehicle as transportation for Mr [redacted] until the Vehicle returns to GeorgiaMr [redacted] is encouraged to continue speaking with the CarMax [redacted] Business Office Manager for any additional questions that he has regarding this process, state registration, or related fees by calling [redacted] (option *) CarMax appreciates the opportunity to respond to this complaint Please contact me at [redacted] , extension ***, with any questions you may have Sincerely, Kristina R [redacted] Analyst, Executive Response Team

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have been working with a Gabrielle from CarMax relations on this issueSo no this issue is not resolved but I am scheduled to go back on Monday 3/13/to test drive againBut so far since I have been in communication with Revdex.com and CarMax relations, they had tested this three times, also taken this to [redacted] to investigate and then still cannot duplicate the problemI am now sending you my response to let you know technically this is a still a problem as I drove my car for the past two days and the issue has been still happeningIn the timeframe where they had my car, they gave a loaner car which was delivered back on Monday

February 8th, [redacted] ***, Operations Supervisor Better Business Bureau Moorefield Park Drive, Suite Richmond, VA RE: [redacted] (VIN: [redacted] the “Vehicle”) [redacted] Santa Fe Dear Mrs ***, Thank you for forwarding the complaint received in your office from Ms [redacted] regarding her purchase of the Vehicle from CarMax of Houston, TX (“CarMax”) on December 5th, In her complaint, Ms [redacted] requested a replacement at the same price due to mechanical concerns with the Vehicle after purchase On approximately January 8th 2016, CarMax agreed to a full return of the Vehicle and has since been working with Ms [redacted] to find a replacementCarMax has transferred three vehicles and will continue to assist until Ms [redacted] finds the right vehicle for her In the event Ms [redacted] has any questions about this, she may contact me at 1-800-519-1511, ext*** Thank you for providing CarMax the opportunity to respond to this matter Sincerely, Curt [redacted] Analyst, CarMax Customer Relations

January 3, [redacted] ***, Operations Supervisor Better Business Bureau Moorefield Park Drive, Suite Richmond, VA RE: [redacted] (VIN: [redacted] , [redacted] the “Vehicle”) Dear Mrs ***, Thank you for forwarding the complaint received in your office from Mr [redacted] as it pertains to his purchase of the Vehicle from CarMax of [redacted] (“CarMax”) on August 24th, In the complaint, Mr [redacted] requests that CarMax complete a repair of a chrome trim piece of the driver’s side door of the Vehicle that he mentioned at the time of sale or reimburse him the cost to have the repair completed elsewhereMr [redacted] also requests a refund for the purchase price of the Vehicle if a repair or refund is not provided A review of CarMax’s records indicates that Mr [redacted] mentioned this concern to his sales consultant at the time of saleAt that time, CarMax agreed to inspect the specific piece of chrome trim and determine if a repair was necessaryUpon inspection, CarMax advised Mr [redacted] that the part in question met CarMax’s inspection standards and did not require replacement or repairThere was no commitment made at this time or anytime thereafter that the trim piece would be repaired In the effort of customer service, CarMax agreed to replace the part at no cost to Mr***CarMax scheduled an appointment for the indentation repair on January 2, At that time, the chrome trim piece was replaced and there were no additional service concerns provided by Mr*** In the event that Mr [redacted] has any further questions regarding this concern, he is welcomed to contact me at 800-519-1511, ext ***Thank you for providing CarMax the opportunity to respond to this matter Sincerely, Curt D [redacted] Analyst, Customer Relations

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I decline simply because the engineer did also state someone could have connected something incorrectly to cause this problemCarMax never informed me of a damage fuse boxI was informed by [redacted] that my fuse box looked like it had been vandalized and CarMax blamed my husband only because he removed the wiper to make the wipers shut off (after putting the charged battery back from charging) that was the only signal was for the wipers to come onHe never put anything into the fuse boxCarMax "worked" on my car for two days! What were they doing? Looking at it? How did the determine it was a module issue?Once [redacted] called to inform me my fuse box had been damaged, I contacted my private insuranceMy claim was denied! My adjustor stated it looked like someone damaged it while trying repair itOn 01/20/the engineer came out and stated, "It could have been lightening damage" or "someone connected something incorrectly to damage my modules." Again I filed a claim with my private insurance and again it was denied because they stated it was related to the previous claimThere was no entry point or proof of lightening damageWith that being said, my car was parked under my garage the day it shut down! I think it is CarMax responsibility for my repair because my care was damaged on their property! Where were all the managers when this problem started? When Rick the service manager got involved the damaged had already been done! He wasn't even there! Courtney "the fill-in" told lies about why they did not want to sent it under CarMax name! Now it all makes since! They knew damaged had been done and wanted me to send my car to [redacted] so I would be responsible!Attached are the denials from my private insurance company Regards, [redacted] ***