Bath Saver, Inc.

Review: relentless phone calls.

had bathfitter salesman come to our house in april of 2012,to give estimate.we did not go with them.they keep calling us.we told them at least 5 times to stop calling us.it is now dec.2013 and we are still getting calls. there name is constantly on our caller id. but the phone number is always different.Desired Settlement: stop the harassing phone calls!

Business

Response:

This customer contacted our company in December 2013, with their wish to be removed from our call list. The customer was removed from our database at that time. We apologize for any inconvenience this has caused the customer and we respect their wish not be contacted by our company.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We signed a contract with Bath Fitter, Mid Atlantic Bath Solutions on January 17, 2013. Installation date of March 8, 2013 was scheduled. Received call from Bath Fitter, Mid Atlantic Bath Solutions on March 7, 2013 advising shower doors had not arrived and they would reschedule. March 18, 2013 I phoned Bath Fitter to request financial retribution for the delay. Mysteriously I received a call back from them stating the doors could be installed the next day. The scheduler stated that our job would take one day. On March 19, 2013 [redacted] arrived to install the new shower. He immediately stated it would take two days. Upon completion of the installation on March 20, 2013 we paid the balance owed of $5, 298.00. When I tried to use the shower, the doors would not open wide enough for me to enter. Phoning Bath Fitter I spoke with [redacted], Installation Manager, and he made an appointment for March 26, 2013. He arrived on that date but did not have the proper equipment to correct the situation. He returned on March 27, 2013 with the proper solution to the problem. Upon entering the shower I immediately noticed that there was no mechanism there for me to open the shower door once inside. I pointed this out to [redacted]. He stated that he would find another solution and correct the problem. I did not hear from Bath Fitter or [redacted] again. I telephoned Bath Fitter on April 8, 2013 and spoke with [redacted]s supervisor [redacted] Ironically, while talking to [redacted] I received a voice mail from [redacted] apologizing and giving another excuse for not following up. On April 17, 2013 I filed a Revdex.com complaint to the wrong state (DC) and ironically I got a call from [redacted] that afternoon. For senior citizens this is a safety hazard that needs correcting.Desired Settlement: We would like a mechanism installed on the inside shower doors that allows us to exit the shower using the doors properly as install and directed in a safe manner.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Contractor refuses to provide itemized billing despite numerous requests & despite promise to do so before work commenced.

I desire an itemized billing receipt and at a minimum, the contractor was required to collect from me - and required to pay to the Commonwealth of Virginia - state sales tax on all materials used during the job. Contractor states they do not even have this basic number available to provide to me. I am entitled, for tax purposes and as a home owner, to have an itemized receipt.Desired Settlement: All I want and have requested is an itemized receipt - one that I was promised I could receive before I signed the contract 16SEP2013.

Business

Response:

We have contacted the customer and provided the requested receipts. In addition, all questions regarding the tax obligations and breakdowns were answered to the customer's satisfaction.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I had simultaneously submitted a request to withdraw/close the complaint. I greatly appreciate the swift response and willingness that was shown to mitigate the situation and address my concerns. I am confident a similar situation will not be repeated in the future with another customer.

Regards,

Review: In Mid/Late 2011, I contracted Bath Fitters to perform construction (added a small wall) and remodelling (replaced toilet and bath tub) work in a 2nd floor bathroom in my home which is situated above my kitchen. This work included a lifetime warranty. Bath Fitter associates, while performing this work, caused the pre-existing connective pipes and fittings to the toilet (and possibly the bath tub) to become loose resulting in a very slow leak. In addition to damaging the existing connective piping, Bath Fitters associates left a significant quantity of construction trash in the crawl space between the floors where the water was dripping. The slow leak coupled with the additional weight of construction refuse caused a collapse of a small section of the ceiling in my kitchen/dining room during the evening of 10/7/13. The result is a hole in my kitchen ceiling immediately below the 2nd story toilet which continues to drip.

I contacted Bath Fitters with my complaint and they sent a service technician to review the damage. The service technician denied responsibility for the drip from the connective piping. The service technician stated that if the piping in my home were not old he would "as a courtesy" repair the leak, however, with the house being so old he would not authorize work due to the risk that it could cause additional damage for which Bath Fitters would be responsible.Desired Settlement: I would like Bath Fitters to honor their warranty and replace the pipes that were damaged when they replaced my bathtub and toilet.

I would like Bath Fitters to certify that the work they performed on my bathtub has not resulted in pipe damage to the pre-existing pipes below the bathtub.

I would like Bath Fitters to repair the resulting damage to my kitchen ceiling.

Business

Response:

On or about June 2011, Bath Fitter installed an Acrylic tub liner for this customer. On or about October 2013, the customer called to report a leak. Bath Fitter sent a technician to evaluate the leak. The technician determined the leak was coming from a pipe underneath the flooring in the bathroom, a pipe that was not part of the June 2011 installation. The customer disagreed with this assessment so Bath Fitter, with the customer’s blessing, hired an independent plumber to assess the leak. The plumber also determined the leak to have originated from the pipe under the bathroom floor. The plumber determined it would be approximately $400.00 to repair the leak. In the interest of preserving good customer relations Bath Fitter offered to split the cost of the repair with the customer and customer agreed to accept this offer. Bath Fitter has repeatedly contacted the customer since that time but has yet to receive a return call.