Baton Rouge Scrap Metal Company, Inc.

Complaint: ***
I did ask for compensation for I can go seea doctor. *** ststed I need to see a doctor first. I have no insurance and no monetary to do soThats why I asked for to go see a doctor for the clogged and ringing in my ear that Tylenol caused. My husband got a soar yThroat the next wkAnd took tylenol same batchI told him do not take it he said I have pain in my throat he did and now he has cloogrd ear a d ringing. *** Called Me And I Asked Her Did She Check The Numbers I Gave Her Rgarding That Certain Bottle *** The Company Is Checking. She Thinks 10.00dollars For The Money I Spent For The Tylenol Bottle Was Enough No NoW My HusbanD HaS The SaMe SymptomS. ***Must is I Repeated WhaT I Repeated WhaT I Said About My Husband And Did Not Memtion Amy Componsation For His Or My Suffering
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Sorry for the delay in responseThis complaint was addressed and the consumer was followby our company and the issue was addressed and handledThank you, Theresa *** ***

Our team received this complaint and tried to connect with the consumer via phone to gather more information regarding his experience with our product but was unsuccessfulResponded to consumer via e-mail and provided him with the pathway on how to initiate a medical claim- documentation sent
Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

***- We apologized to the consumer for any confusion that was caused with our response to the Revdex.comAlso, we mentioned to him that we are going to be sending him another $check from the CCC and that he should receive it within 7-business daysWe apologized for any inconvenience that this may have caused and at the end of the call we asked him if there was anything further we can do for him and stated that there was nothing further we could assist him with at this timeIssued resolved

Good Afternoon, providing an update on this complaintConsumer reached out on 05/16/to report this adverse event on one of our productsDuring the time of the initial conversation the consumer did not request any type of compensation- just wanted to report the eventFollow up with the
consumer was made on 05/25/consumer was compensated for the product purchased and also advised on how to imitate a medical claim should she want medical compensationMedical Claim Documentation is being sent to consumer via mailClaim Handled - Thank you! ***

On 9/28/17, a supervisor from the J&J Consumer Care Center reached out to the consumer (via voicemail) to offer full compensation for the product and assess any further needsNo reply has been received from the consumer a of yetWe will attempt to reach out to her again via email

This complaint was originally received on September and a letter was subsequently sent to the consumer on that same dateWe provided all contact information to the consumer so that she could reach our Consumer Care CenterWe would like to gather more information about her experience and further
discuss compensationTo date, the consumer has not contacted our company as requestedNo further action can be taken until we hear from this consumer

Thank you for bringing this issue to our attentionThis customer had originally called us back in early June and we were able to discuss the issues he was experiencing with our product. Unfortunately, it appears as if our resolution did not meet with his expectations at that time.
Since receiving your notice, we made several attempts to get in touch with the customer during the week of 7/and we were finally able to get in touch with him on 7/As a result of our interaction on 7/12, we were able to resolve his issue by offering a replacement of his products We now consider this matter closed; however, please let us know if you require any additional information Thank you, Lifescan US Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The $check received was not as a good gesture for the extended wait time for the rebateThe check that I received was for the two $rebates that I had previously submitted with all necessary information that took months to receiveYes, I received the $check as stated but if it was as a good gesture as stated due to the wait time, then J&J still owes me my two $rebate checks
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On the morning of December 27th, our team was able to connect with *** in order to collect the necessary information required to process her submissionsBased on the information provided, we were able to approve $in rebates (which corresponds to her disputed amount)If she has
any further questions or concerns, she should feel free to reach out to us, but based on our correspondence with her today, we consider the complaint resolvedThanks, ***

We are in receipt of the Consumer's claim and have responded directly to the Consumer.Based on documentation provided by this consumer, he was given reimbursement of $to cover out-of-pocket medical expenses related to use of J&J COACH SELF ADHESIVE ELASTIC BANDAGEConsumer seeks
additional reimbursement for pain and sufferingThis request was reviewed by the appropriate teams and was denied as we do not typically compensate for pain and sufferingA formal response has been sent to the consumer from our Legal Department.Based on documentation provided by this consumer, he was given reimbursement of $* to cover out-of-pocket medical expenses related to use of J&J COACH SELF ADHESIVE ELASTIC BANDAGEConsumer seeks additional reimbursement for pain and sufferingThis request was reviewed by the appropriate teams and was denied as we do not typically compensate for pain and sufferingA formal response has been sent to the consumer from our Legal Department*Please note reimbursement was issued in the amount of $27.00, not $as originally reported(This amount was determined by receipts, medical documentation, etcprovided by consumer

We have received notification from the Revdex.com that you have not received your check for $10.00 for the Rogaine® Rewards Rebate. Our department has recently reviewed your account and we do see that you submitted your receipt for a $10.00 rebate check on 11/17/2017. After further...

review of your rewards account, we found that a $10.00 rebate check was issued on 11/20/2017 and was then re-issued on 01/30/2018. We certainly apologize for the difficulty you have had with our Program and that you have not received either check. As requested, and in the interest of good consumer relations we are enclosing a check for $50.00. Mark, we appreciate your loyalty to our products and your patience with this issue. Please contact us through our website [redacted] [redacted] with additional questions or comments about your rewards account. Our specialists are available Monday through Friday, 9:00 a.m. to 5:30 p.m., EST and will be happy to help you.

I have contacted our fulfillment company and can confirm that this consumer's order has been cancelled; his account is closed, and he will no longer receive any product.

We received the damaged property complaint detailed in this consumer's letter and reviewed the details of his claim. There is no indication that the product was defective when it left our custody and control and at all times prior to purchase. Had the container been leaking prior to purchase, one...

would expect noticeable residue on the outside of the container and reduced content. This reported incident does not imply any product defect or safety issue and the company cannot assume responsibility for accidental occurrences. In addition, this product does carry a stain warning. A postage-paid mailer was provided to consumer, however, the unused portion of product was not returned for review. Consumer has been compensated for the cost of the product.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have contacted the company and it wasn't no success