Baton Rouge Scrap Metal Company, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It's unfortunate that I had to involve the Revdex.com to resolve this issue that should have been resolved by Rogaine, but am thankful that the Revdex.com represents the consumer and ultimately resolved the issue.
Regards,
[redacted]

According to our system of record, the consumer has been refunded for her order. (In fact, it appears that her account was credited twice.)

Johnson & Johnson's Consumer Care Center attempted to contact this consumer via telephone several times. Each time there was a busy signal and we were unable to speak to the consumer or leave a voicemail. On December 4, 2017, a follow-up apology email was sent to the consumer. In addition, a $10...

refund check and coupons were also mailed directly to the address the consumer had provided.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

After reviewing the letter from the Revdex.com, we had looked further into the consumer’s complaint. The consumer had filed his complaint on 01/02/2018 but a representative had spoken to him on 01/05/2018. During the conversation with the consumer, he was promised a $20 check as a good will gesture since...

he had been waiting so long for his rebates. It was confirmed the check was sent to the consumer on 1/05/2018. To take action on this Revdex.com letter, the consumer was called as a courtesy on 1/17/18 to confirmed he received the check and to ensure we appreciated his loyalty to our brand. The consumer did receive the check on 01/16/2018 but the mentioned he was more upset about how this was handled than receiving the check. It was explained to him that his voice will be heard and we will make sure his feedback gets to the appropriate departments. After discussion, he was happy with the end result.

Thank you for taking the time to contact us as we have received your letter to the Revdex.com. Please accept our apologizes with the issues you have had with the ROGAINE® Results and Rewards Program. In a gesture of good will, please accept this check in the amount of $25.00. We are also...

working with the team that oversees the Results and Rewards program to remedy the issue that is with your account currently. Anita, we appreciate you reaching out to us. If you have any comments or questions about our products in the future, please contact us through our website [redacted] or by phone ###-###-####.

A supervisor from our Consumer Care Center reached out directly to this consumer via telephone on 6/29/16. As we do not sell Aveeno products directly, we advised consumer to contact her credit card company to resolve this situation. J&J did not charge any product to her account. This is...

suspected fraudulent activity. Consumer was accepting of this information and was to follow up with her credit card company.

Please be advised that your automatic shipment of ROGAINE® Unscented Foam was cancelled on the date you contacted us, March 28, 2016. Additionally, we have reversed the charge on your credit card as of April 8, 2016. All ROGAINE® orders do specifically state they are Auto Delivery and we are sorry...

you were not aware of this with the program. Please keep the additional order as a courtesy as we are not requesting you return it.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

On May 9, 2016 a check was issued to this consumer in the amount of $6.50. Typically mailings are received within 7-10 business days. This consumer should already be in receipt of his promised refund.

Complaint: [redacted]
I am rejecting this...

response because:
They had promised my refund many times and never actually sent the check or returned calls so I didn’t want to say there was a resolution before there was actually one.I can confirm that I did receive my refund after about 30 attempts and 3 months. The only thing that was effective was this complaint. I would like the record to reflect that I acknowledge the resolution please.
Regards,
[redacted]

A care specialist from Johnson & Johnson's Consumer Care Center reached out to this consumer directly via telephone on 12/6/17 to offer an apology. In addition, a good will check in the amount of $77.00 was sent to the consumer via US mail on 12/7/17.