Batteries Plus Bulbs

Revdex.com: [redacted] I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI do not want to deal directly with this business and I would like the Revdex.com to mediate the resolutionI am willing to sign required papers at the Revdex.com, via fax or mailI will accept my credit card being credited back or a check from the businesI will wait for the Revdex.com to contact this business and assist me in obtaining a refund from this businessIf the business fulfills the promise to refund me I will consider this complaint resolvedI would like this case to remain open until the company does as promisedThank you, [redacted] ***

ID#: [redacted] RESPONSE FROM BATTERIES+BULBS — SAN ANTONIO Position of responder = Owner Original purchase date = 9/3/Ticket # = [redacted] Date customer came into store 11/12/afternoon The battery the customer brought in ( [redacted] ) is a flooded power sport battery that comes with a 6-month warranty against Manufacturer DefectsThe battery came into the Batteries+Bulbs store located at [redacted] (phone [redacted] ) on the afternoon of 11/12/The condition of the battery at the time it was brought in was two of the six cells had fluid levels below the acceptable levelin addition, the battery was brought in at only voltsBoth the low voltage and low fluid level in the cells are indicators of poor customer maintenance of the battery (not Manufacturer Defect) It is our policy that any battery that is brought in for a warranty claim must be tested prior to a replacement being grantedOur policy is clearly stated on the back of our receipts and posted in our storesIn addition, it states in our policy that this process may take up to hours to complete due to the amount of time it takes some batteries to charge in order to reach a minimum voltage so it can be tested on proper equipmentThe customer was told by the employees at the location that they would charge and test the batteryThe customer was notified the morning of 11/13/that the battery was not recoverable after charging and testingThe customer was not satisfied with that answer and asked to speak to an ownerThe store employees contacted the owner and the owner directed them to grant a warranty replacement this one time as a courtesy to the customerOur employee left a voicemail for the customer on 11/13/around 2:00pm (within the hour analysis policy) that the owner had authorized a warranty replacementJust before closing on 11/13/(between 7:30pm and 8:00pm) the customer came into the store and was again offered the replacement batteryHowever, the customer told the employee that he did not want the new replacement batteryRather, the customer wanted his old battery backThe customer was given his old battery that was purchased on 9/3/We stand behind our policy and our decision to grant the customer a warranty replacementNo refund or store credit will be granted_ A replacement battery is what is stated in our policy and it is what was offered to the customer as resolution on two different occasions 11/13/Please note that this complaint was submitted about two hours after the replacement battery was offered to the customer two different times that same day

[redacted] plus was taken to store to have a screen repaired store repaired the screen on the phoneMy wife left the store with the phone got home an hour later and set the phone on a night stand and went to sleepThe next morning she woke up and noticed a small crack across the screenThe phone was never dropped or hit anything and was in a protective caseTook the phone back to the store the first time and the store turned her away did not look at the phone or anything and told her it was not coveredI contacted the store an the employee told me that It would have to be brought in and looked at which she just left doing and they did notShe took the phone up the following day and the manager looked at the phone and said that the phone had been dropped and he could tell this by the screen bu was not sure how it could occurHe then told me they would not cover thatIn the same statement he told me that the person putting the screen in could of put it in wrong or bent the screen

I wanted to notify you that I was able to contact the manager at the local Batteries Plus Bulbs (***) and he did issue me a refund as requested I confirmed today that my account has been credited the full amount I am currently satisfied with the resolution of my complaint and request that my case be closed indicating that the business has resolved the issue

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Some of the statements are correct in which was replied, some of the other ones are incorrect and misleading maybe the general manager got a story and did not get mine because I was never calledI also have a voicemail which he could of left a number if je did call meThe phone was taken to the store withen a day of it breaking and she was turned away we went out of town after that and contacted the store as soon as we got backI am interested in a refund or a refund for what the replacement sceen I bought cost (***)As always just as I filled out this complaint my number is [redacted] I believe the general manager has heard what the store managers want to tell them to cover something up I hope you will at least see this to fix your store and make your business better

Given that it would appear that the store may not have followed the proper process for checking out the item we will process a full refund of the original price payed [redacted] + Tax - any discounts used) and will honor the terms of the repair contract in regards to warranty and any potential replacementsThe Parts ordered have been in stock and the customer was notified upon their arrival though she has not yet returned the device to have it repairedIn order to best serve her she needs to contact Philip R [redacted] (804)934-(The store manager), and let him know when she would like to bring the device in for the repair so that he can ensure that a technician and bench are available upon her arrival

I went to the store Asked a employee named Deven if he could test my battery for my battery for my key fobHey looked st it and said yes Then took it behind a screens off area after a while came back and explained I would have to take it to the [redacted] store that they did not have the battery there I said okay I asked about another product for a [redacted] , he handed me my key and I walked out of the store As I drove away with my husband As I was holding my key fob it fell apart into two pieces You could clearly see that someone had used a tool to open it and the plastic was broke and it would not stay together I called the store right away Devon asked me to come back I did He looked at it Apologized and took it back behind the screened area I asked how he was going to repair it as I was concerned because it is clearly broke He came back around and told me he put double sided tape on it and if I take it to the [redacted] store they could look at it I

On May 2nd, I took two I phone in to have the glass replacedBatteries Plus replaced the glass, however, a couple of days later one of the I phones quit workingI took it back to Batteries Plus and they told me to take it to the Apple store who then told me the phone was friedI never pressed the issue with Batteries Plus and just stocked it up to coincidenceOn July 12th, the glass on the other phone popped loose again so I took it back to Batteries Plus to have it fixedThe gentleman opened up the phone and when he did he broke the glassHe told my wife and I not to worry it was under warrantyOn July 13th I received a call from Batteries Plus telling me I had taken the phone somewhere else and they would not fix itThis was a complete lie and why in the world would I have ever taken it somewhere else if they were the only ones I have had work on itThey would not stand behind there warranty and called me liarI will never do business with this company again!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.A portion of the store's response is false I called the store asking if they had the battery in stock and was told by the Sunday afternoon clerk that they did not I thanked the clerk and hung up, but there had been no mention of ordering options I then did a web search, found the national website, and placed an order for the battery I wanted I was surprised when I received an email later the same day informing me that the order was at the store awaiting pick-up, but I went to the store the following day, presented the printed email to the clerk, and only when he could not find it did the manager tersely inform me that he would not even be placing my order until the following Friday During his explanation he stated that the email I had received is one which is automatically generated by the national level ordering system When I told him that the system needed to be fixed to eliminate such misleading emails, he stated that such was not within his control When I asked for a contact email for the national office, he stated that he did not have one.While unfortunate, the store manager's attitude is not the greater issue here Yes, he has refused to contact the national office asking them to credit my credit card number, but the greater issue is actually with the national ordering system that sends out an automatic email containing information ("Your order has arrived and is waiting for pick-up.") instead of a simple confirmation of the order That is what I'm asking you to address Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: On 11/13/15 early morning the clerk at Batteries Plus stated the battery couldn't be charged and I needed to speak with the manger/owner of the store. I called back later and did speak with the manger of the store. She indicate the battery was ruined and "no replacement" we be provided. I then purchased another battery at Auto Zone. I never received a voicemail (several hours later) from the Batteries Plus's clerk about a replacement. I picked up the old battery late evening (6PM) to find out they did replace it. I stated I already purchased a new one, and never received their voicemail. After speaking with the manger I believed I had to get another battery, because the clerk and manger stated "no replacement battery" from their store. Sometime between our last conversation and me purchasing a new battery, Batteries Plus changed their mind. I'm requesting a full refund because at the time, Batteries Plus stated no replacement, which forced me to get another battery. I had no voicemail from the clerk and acted accordingly to my needs. Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer contacted Revdex.com to advise the offered refund was not provided by the businessAt this time the customer is not comfortable interacting with the business in person and is requesting the documentation that needs to be signed to be emailed to Revdex.com with the business's response to the time frame for this offer to take place

This business response was received by Revdex.com via email.We first want to say how sorry that Mr [redacted] had difficulties with his phone We do understand how important our cell phones are to each of us.On 10/21/we were asked to install a new battery to this customers’ phone We did install the new [redacted] cell phone battery and when the customer came to pick up the phone it was working well and the customer signed a document stating that the phone was indeed working On 10/23/the customer brought the phone back to our store telling us that he had brought his phone to the [redacted] store the day before having them examine the phone because it had stopped working hours after the battery was replaced We were also told by the customer that the battery that we installed had tested working fine by [redacted] but he told us that because the phone had been taken to someone other than [redacted] that they could not work on the phone The customer told us that he then took the phone to the Macedonia Batteries Plus Bulbs store but did not tell us what work was done on the phone only that they could not fix the phone It was not until then that brought the phone back to our store requesting that we put the original battery back in the phone and refund the money of which we complied to both Because he was unable to have the phone worked on by [redacted] we offered to send it at our expense to our outside service department to have the phone diagnosed and fixed if possible The company ran diagnostics and told us that they were unable to fix the phone saying it was “unfixable” they also told us that it was a problem in the logic board and had nothing to do with the battery nor did the battery cause any problem with the phone The phone was sent back to our store and the customer was called and informed of our findings.The battery in question has since been installed in another phone and that phone and battery are still working well.Although we do sympathize with Mr [redacted] , the problem with his phone is not a battery problem nor was it caused by the replacement battery per the service department and therefore we are unable to reimburse him for a problem that we did not cause.Sincerely,Edward AlbrigoFranchise owner

I have been on vacation since the 25th and am just now seeing thisIn that the original payment was made by credit we will either need her to come in to the store and manually swipe her card, or provide her credit card details in order to process the refundAttached is a copy of the document she will need to sign

I went to the store Asked a employee named Deven if he could test my battery for my battery for my key fobHey looked st it and said yes Then took it behind a screens off area after a while came back and explained I would have to take it to the *** store that they did not have the battery there I said okay I asked about another product for a *** , he handed me my key and I walked out of the store As I drove away with my husband As I was holding my key fob it fell apart into two pieces You could clearly see that someone had used a tool to open it and the plastic was broke and it would not stay together
I called the store right away Devon asked me to come back I did He looked at it Apologized and took it back behind the screened area I asked how he was going to repair it as I was concerned because it is clearly broke He came back around and told me he put double sided tape on it and if I take it to the *** store they could look at it
I

I went to the store Asked a employee named Deven if he could test my battery for my battery for my key fobHey looked st it and said yes Then took it behind a screens off area after a while came back and explained I would have to take it to the *** store that they did not have the battery there I said okay I asked about another product for a *** , he handed me my key and I walked out of the store As I drove away with my husband As I was holding my key fob it fell apart into two pieces You could clearly see that someone had used a tool to open it and the plastic was broke and it would not stay together
I called the store right away Devon asked me to come back I did He looked at it Apologized and took it back behind the screened area I asked how he was going to repair it as I was concerned because it is clearly broke He came back around and told me he put double sided tape on it and if I take it to the *** store they could look at it
I

I recently had them install a car batteryThe technician did not have the right tools and appeared to have been completely inexperienced in the workHe said he would protect the code for the radioWhen it was completed the system was locked out and the code was requiredI asked them to reinstall the code and they said they did not do thatI was frustrated, did not say anything and the owner asked why I was angryI said I was not angry did not say anything but did expect them to return the vehicle to the same status as when they started the workHe said, ok just get outThis is very bad customer serviceSince they are not a Revdex.com accredited business I am not sure what you can do regarding this incident*** ***
***

Premier rental purchase is the greatestEspecially the manager ***...so polite and professionalNo one knows the products better than the crew at portage premier

To whom it may concern, Unfortunately this is as *** *** has reportedWe did not have an ETA for *** *** on the part needed to repair her watchThis is not a circumstance as the vendor normally has readily available but, this is not a very common part so unfortunately this was
on back order for nearly monthsI had spoken to *** *** and told her in effort to not give her the same news I wouldn't contact her until I had better news than the part being back orderedThe part arrived on the 18thabout 7pm and I had already left for the weekendIt was repaired on the 21st and we contacted *** *** today to let her know that the watch has been repaired and is ready for pick upWe did have to leave her a message as she did not answer Sincerely, *** *** *** ***
*** *** ***

Wintegrity attacked again by a complete liarIt's like the rooster guarding the hen houseWhy was the video tape "reviewed" by the very person(***) who has called me a liar three times beforeI DEMAND a third person/unbiased review the unedited tapeI can give you the time stamp when I was there but it wouldn't surprise me if once he saw the truth, that he erased the tape-mark my words I ABSOLUTELY brought my projector in and the tapes, and the undoctored/untouched one will PROVE itIf I was lying, why am I so adamant about the very foundation of this disputeAS far as reporting them to Visa for my money back, yes that is true because the store, the owner and corporate refused to give me a refundIt takes months for Visa to confirm my claim so the money is pendingIf they side with me, I will GLADLY give the merchandise (wrong product-didn't work in the first place...) back!This is completely a matter of principal and way beyond the money issueThis company has treated me horribly from the lies, accusations to the mere fact that they sold me the wrong product I the first place and never owned up to it and has lied time and time again about me and the situation.Ironically, another store (not a BB) fixed my IPAD (that I already paid them to do but they didn't) in less than a day and they told me that BB broke the inside connection and put in a knock off batteryThey also stated that they get tons of business from unhappy BB customersI would give them free advertising here but I'm afraid BB would hassle them

Dear Revdex.com Representative,Our response to complaint ID# *** is as follows:The customer, *** ***, called our store to notify us of an issue he stated he was having with an automotive battery he purchased on May The battery he purchased has a 3-year warrantyWe asked *** *** to
return the battery to our store so we could test itHe brought the battery in for testingWe tested the battery and found it to be undercharged at voltsThe acceptable range of this type of battery is volts to voltsWe informed *** *** that we would fully charge his battery and then test its full capacity.We charged and load tested the battery and called *** *** the next day to inform him that his battery tested as a "Good" battery and he could return to pick it up.The day after *** *** picked up his battery, he called and stated that the repair facility that was repairing his vehicle told him that he needed a new batteryWe asked *** *** to return to the store with both his battery and the vehicle so that we could test his car's charging System at no charge, to assist him with the problem he was experiencing*** *** did not come to the store for further assistanceWe placed a call a day or two after we made the offer to perform further diagnostics, however; our call was never answeredWe called again on 2/17/after receiving your notification of a customer complaintAgain, we did not receive a return call or visit from *** ***.We stand behind our product and always attempt to resolve any performance or quality issues.Respectfully,Richard CM***, owner