Batteries Plus Bulbs

I wanted to notify you that I was able to contact the manager at the local Batteries Plus Bulbs ([redacted]) and he did issue me a refund as requested.  I confirmed today that my account has been credited the full amount.  I am currently satisfied with the resolution of my complaint and request that my case be closed indicating that the business has resolved the issue.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer contacted Revdex.com to advise the offered refund was not provided by the business. At this time the customer is not comfortable interacting with the business in person and is requesting the documentation that needs to be signed to be emailed to Revdex.com with the business's response to the time frame for this offer to take place.

A refund check In the amount of $57.11 will be issued to the customer. This amount Is the cost of the battery ($49.99) plus sales tax and the Environmental Fee of $3.00. The Core Fee of $6.00 Is not being refunded because the customer never returned the core from the original purchase and kept the battery that was purchased on 09/03/15. We need the customer's complete mailing address to send the refund check to him.

ID#: [redacted] RESPONSE FROM BATTERIES+BULBS — SAN ANTONIO Position of responder = Owner Original purchase date = 9/3/15 Ticket # = [redacted] Date customer came into store 11/12/15 afternoon The battery the customer brought in ([redacted]) is a flooded power sport battery that comes with a 6-month...

warranty against Manufacturer Defects. The battery came into the Batteries+Bulbs store located at [redacted] (phone [redacted]) on the afternoon of 11/12/15. The condition of the battery at the time it was brought in was two of the six cells had fluid levels below the acceptable level. in addition, the battery was brought in at only 10.43 volts. Both the low voltage and low fluid level in the cells are indicators of poor customer maintenance of the battery (not Manufacturer Defect) It is our policy that any battery that is brought in for a warranty claim must be tested prior to a replacement being granted. Our policy is clearly stated on the back of our receipts and posted in our stores. In addition, it states in our policy that this process may take up to 24 hours to complete due to the amount of time it takes some batteries to charge in order to reach a minimum voltage so it can be tested on proper equipment. The customer was told by the employees at the location that they would charge and test the battery. The customer was notified the morning of 11/13/15 that the battery was not recoverable after charging and testing. The customer was not satisfied with that answer and asked to speak to an owner. The store employees contacted the owner and the owner directed them to grant a warranty replacement this one time as a courtesy to the customer. Our employee left a voicemail for the customer on 11/13/15 around 2:00pm (within the 24 hour analysis policy) that the owner had authorized a warranty replacement. Just before closing on 11/13/15 (between 7:30pm and 8:00pm) the customer came into the store and was again offered the replacement battery. However, the customer told the employee that he did not want the new replacement battery. Rather, the customer wanted his old battery back. The customer was given his old battery that was purchased on 9/3/15. We stand behind our policy and our decision to grant the customer a warranty replacement. No refund or store credit will be granted_ A replacement battery is what is stated in our policy and it is what was offered to the customer as resolution on two different occasions 11/13/15. Please note that this complaint was submitted about two hours after the replacement battery was offered to the customer two different times that same day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To start, both the manager and the owner DID NOT sympathize with me during this whole ordeal, so I’m not sure why they would now.  I took my phone to the [redacted] Store when it turned off 24 hours after having the battery replaced because my first thought was “what now” and not “the brand new battery has to be the issue.” The brand new [redacted], not [redacted] as they say, battery was the last thing on my mind since it was the newest thing on my phone. It was the [redacted] Store that tested the battery immediately and told me that it was useless. I went to Batteries Plus Bulbs in Fairlawn for them to fix it because [redacted] could not. It was at that Batteries Plus Bulbs location that I found out each location is individually franchised and they would not touch a phone that their location did not work on. It was when I left there that the phone turned back on but was still black, went back to [redacted], the battery tested fine, and I had to wait overnight to get the phone back to the original Batteries Plus Bulbs location for further work. This is the first mention of something called a “logic board.” Even when I picked it up after they had it for ELEVEN DAYS, they did not say that was the problem. In fact, the reason I was given by the manager, Mike, was deemed impossible by a certified [redacted] technician. The fact that they can claim that the work they did had nothing to do with the issue I faced is laughable. They worked directly with the battery and the problem with the phone was an electrical short. I have documentation from [redacted] stating this fact and stating that I was provided with a faulty battery.  All of the issues that I am bringing to your attention came as a shock to me as they were happening. At the beginning of this process, they couldn’t have been nicer. In fact, Austin, a worker of theirs, told my girlfriend and I that the problem with my phone was one they have dealt with in the past and one that would either be fixed or result in a new phone. Over a week later, I had both Mike and Ed giving me attitude over the phone and telling me there was nothing I could do to prove they were at fault. I aim to change their minds. 
Regards, 
[redacted]

The employees at Premier Rental in Portage are very nice and friendly. They are always looking out for the best interest of their customers. They are always willing to help you get what you want and if they don't have it in the store they will get it for you with no hesiation. They are also very polite and respectful.

I have been on vacation since the 25th and am just now seeing this. In that the original payment was made by credit we will either need her to come in to the store and manually swipe her card, or provide her credit card details in order to process the refund. Attached is a copy of the document she will need to sign.

Revdex.com:
[redacted]
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I do not want to deal directly with this business and I would like the Revdex.com to mediate the resolution. I am willing to sign required papers at the Revdex.com, via fax or mail. I will accept my credit card being credited back or a check from the busines. I will wait for the Revdex.com to contact this business and assist me in obtaining a refund from this business. If the business fulfills the promise to refund me I will consider this complaint resolved. I would like this case to remain open until the company does as promised.
Thank you,
[redacted]

Given that it would appear that the store may not have followed the proper process for checking out the item we will process a full refund of the original price payed [redacted] + Tax - any discounts used) and will honor the terms of the repair contract in regards to warranty and any potential...

replacements. The Parts ordered have been in stock and the customer was notified upon their arrival though she has not yet returned the device to have it repaired. In order to best serve her she needs to contact Philip R[redacted] (804)934-0200 (The store manager), and let him know when she would like to bring the device in for the repair so that he can ensure that a technician and bench are available upon her arrival.

Complaint: [redacted]
I am rejecting this response because:On 11/13/15  early morning the clerk at Batteries Plus stated the battery couldn't be charged and I needed to speak with the manger/owner of the store. I called back later and did speak with the manger of the store.  She indicate the battery was ruined and "no replacement" we be provided. I then purchased another battery at Auto Zone. I never received a voicemail  (several hours later) from the Batteries Plus's clerk about a replacement.  I picked up the old battery late evening (6PM) to find out they did replace it.  I stated I already purchased a new one, and never received their voicemail. After speaking with the manger I believed I had to get another battery, because the clerk and manger stated "no replacement battery" from their store.  Sometime between our last conversation and me purchasing a new battery, Batteries Plus changed their mind. I'm requesting a full refund because at the time, Batteries Plus stated no replacement, which forced me to get another battery. I had no voicemail from the clerk and acted accordingly to my needs. Regards,
[redacted]

To whom it may concern: Re: Revdex.com File [redacted]   Customer: On Saturday 2/27/16 I made an appointment to have the screen on my child's [redacted] touch replaced at 11:00am. The [redacted] was FULLY functioning and had been for several weeks since the screen crack. Website and employees stated the repair...

would take about an hour. Response: All repair times are estimates. More specifically the repair times listed on the website are based on no other repair jobs being in queue, and staffing sufficient to devote an uninterrupted technician to the repair.  Unfortunately, this was not the case in this customer’s experience.  We will review our local training as it is our policy to attempt to give the customer a realistic expectation of the time required to perform a repair dependent on the then-current conditions. Customer: When I dropped off the [redacted] the store employee did a full check on the [redacted] and verified(in writing) that it was fully functioning Response: We have never questioned the condition, and/or functionality of the device upon intake. As the customer states our intake paperwork was provided to her and does indicate clearly in writing the condition the device was received in along with the terms and conditions for the repair.   Customer: I was told I could pick up my repair at 3pm. Response: Upon the customer’s arrival at the store, our intake form indicates the estimated repair time quoted of 4 hours was far more reasonable, and under normal circumstances would have allowed timely repair of the device.    Customer: I was called later that day and told they were having a problem with the screen replacement and would need extra time, until about 6pm. I informed them I would just call in the morning to be sure it was ready for pickup and get it then. Response: In the event that the technician is unable to complete a repair within the expected time estimate provided the customer we try and contact the customer and inform them of the delay.   Customer: When I called Sunday am I was told that the screen had been replaced but they had damaged the camera during the repair and would need more time to work the new repair.  Response: In instances like this where we have damaged a component during the course of a repair we take full responsibility for the damage done and replace the damaged component at our expense.   Customer: I informed them I would come to pick it up at 1pm, the repairman agreed to this time. When I arrived at 1pm I was told that the [redacted] was now not working at all and he would need to keep working on it and would call me later in the day. Response: I certainly do apologize for our failure to contact the customer and inform her of further delays in the repair of her device, and will follow up with the store manager so that he can better coach his associates on how to properly handle unexpected delays in the device repair process.   Customer: When I became upset that my previously functioning [redacted] was now nonfunctional I was told not to worry about as this is to be expected when you have electronics repaired. What??? Response: To say that the issues experienced by the customer, or our technician during the course of this repair are to be “expected” is going a bit far. A more accurate statement from us should have been that when doing repairs on small electronic devices there are rare circumstances where a component can become damaged in the process.     Customer: Anyway, I never received a call from the repairman, when I called back at 5pm I was told he could not repair it and I should not worry as the store would replace the [redacted] for me. I asked that a manager call me. The manager contacted me and stated the [redacted] would have to be sent to there corporate offices for evaluation. Response: Our corporate repair facilities have far more advanced equipment available to them than we are able to have in the retail locations. Once the unit was deemed non-repairable in store, the item was sent to the corporate facility for further evaluation.  Upon examination under a microscope it was found that the unit had a tiny resistor broken loose from the logic board. This could have been caused by the slip of a tool, or by another part snagging it during the repair process. We paid to expedite the customer’s item next day in both directions in an effort to alleviate the unfortunate burden to the consumer as best as we could.   Customer: On Wednesday I was called and told the [redacted] could not be fixed, but they would replace the broken one. However, to get the new one they required I pay them the $119 for the original repair. Response: In the event of any critical device failure that is a direct result of our attempt to repair a device we do take responsibility for the device. The only cost to the customer in either circumstance is the quoted cost of the repair services that were to be performed to the device. In exchange we offer to provide the customer a refurbished or better device in lieu of the repair as is noted on the initial intake paperwork the customer acknowledges having received. This provides the customer with a device equal to, or better than what they would have received had the repair been successful. The store spent over $200 in direct costs to live up to their commitment to return a functioning unit to the customer…as we should have, because we broke it.  The customer was willing to spend over $100 to have an [redacted] with an unbroken screen, the store provided an [redacted] with an unbroken screen. We were aware the repaired [redacted] was to be presented as a birthday gift, we paid to expedite the replacement device such that it was available for pickup on the afternoon of the child’s birthday.   Customer: They broke my child's [redacted], she lost all her pictures, contacts & music Response: As outlined in the original repair intake form we are not liable for any data loss that may be incurred as a result of any repair attempt. This is standard industry practice as there are many things during the course of a repair that could cause data loss. We do upon intake ask if the device has been backed up, which as noted on the intake form the customer indicated the unit had not been backed up.   Customer:  a 1 hr repair took 5 days Response: A repair originally estimated at 4 hours at the actual time of intake did in fact take a total of 5 days for final resolution. This is in no way the norm as to what a customer can expect, but is possible in rare situations such as this. We do our best to expedite things when issues arise, and get the customer taken care of as quickly as possible limiting their inconvenience as best we can. We are understanding of the situation, and try to keep the customer informed as to what is causing the delay, and what we are doing to try and get issues resolved.   Customer: and I had to pay THEM to get a replacement. Response: At the original quoted price, the customer paid for: a fully functioning [redacted], a screen that was not broken – that  was backed by a 6 month warranty.   As to a resolution: under normal circumstances we cannot offer anything more than the original service contract “Intake paperwork” guaranteed the customer (i.e., a working device in similar or better condition for the quoted price of ~ $119).  In this specific case though, the associate that performed the intake of the device appears to have either failed to obtain the customers signature, or misplaced the original signed document showing the customers agreement to our standard terms. Despite the fact that the customer has indicated receipt of a copy of the intake paperwork, we are willing to provide the customer the refund requested in lieu of any warranty on the replacement device. We are only willing to do this as a result of our having failed to obtain, or having misplaced the original signed copy. The customer would be required to sign a new copy of the paperwork showing $0 cost to her and no warranty on the replacement device.   Sincerely, [redacted] Always Batteries DBA Batteries Plus Bulbs

I am rejecting this response because: no attempts were made to rectify the situation from batteries bulbs plus, they did offer to send my phone off to another state but I need a phone because I have children so I can’t wait a week to get a phone back because they ruined it. I was forced to go to Verizon and get a new phone. My phone was not damaged either, it worked just fine before they took it apart and put a faulty screen on. 2 employees told me this has been a issue with other customers too. Verizon said they ruined a ribbon while replacing components. They claim 180 day warranty on workmanship and phones but have not received any offers other than 150 cash to keeep it out of court. Thank you for assisting me in this so hopefully I don’t have to dish out more money to go to court

To whom it may concern: Re: Revdex.com File [redacted]   Customer: On Saturday 2/27/16 I made...

an appointment to have the screen on my child's [redacted] touch replaced at 11:00am. The [redacted] was FULLY functioning and had been for several weeks since the screen crack. Website and employees stated the repair would take about an hour. Response: All repair times are estimates. More specifically the repair times listed on the website are based on no other repair jobs being in queue, and staffing sufficient to devote an uninterrupted technician to the repair.  Unfortunately, this was not the case in this customer’s experience.  We will review our local training as it is our policy to attempt to give the customer a realistic expectation of the time required to perform a repair dependent on the then-current conditions. Customer: When I dropped off the [redacted] the store employee did a full check on the [redacted] and verified(in writing) that it was fully functioning Response: We have never questioned the condition, and/or functionality of the device upon intake. As the customer states our intake paperwork was provided to her and does indicate clearly in writing the condition the device was received in along with the terms and conditions for the repair.   Customer: I was told I could pick up my repair at 3pm. Response: Upon the customer’s arrival at the store, our intake form indicates the estimated repair time quoted of 4 hours was far more reasonable, and under normal circumstances would have allowed timely repair of the device.    Customer: I was called later that day and told they were having a problem with the screen replacement and would need extra time, until about 6pm. I informed them I would just call in the morning to be sure it was ready for pickup and get it then. Response: In the event that the technician is unable to complete a repair within the expected time estimate provided the customer we try and contact the customer and inform them of the delay.   Customer: When I called Sunday am I was told that the screen had been replaced but they had damaged the camera during the repair and would need more time to work the new repair.  Response: In instances like this where we have damaged a component during the course of a repair we take full responsibility for the damage done and replace the damaged component at our expense.   Customer: I informed them I would come to pick it up at 1pm, the repairman agreed to this time. When I arrived at 1pm I was told that the [redacted] was now not working at all and he would need to keep working on it and would call me later in the day. Response: I certainly do apologize for our failure to contact the customer and inform her of further delays in the repair of her device, and will follow up with the store manager so that he can better coach his associates on how to properly handle unexpected delays in the device repair process.   Customer: When I became upset that my previously functioning [redacted] was now nonfunctional I was told not to worry about as this is to be expected when you have electronics repaired. What??? Response: To say that the issues experienced by the customer, or our technician during the course of this repair are to be “expected” is going a bit far. A more accurate statement from us should have been that when doing repairs on small electronic devices there are rare circumstances where a component can become damaged in the process.     Customer: Anyway, I never received a call from the repairman, when I called back at 5pm I was told he could not repair it and I should not worry as the store would replace the [redacted] for me. I asked that a manager call me. The manager contacted me and stated the [redacted] would have to be sent to there corporate offices for evaluation. Response: Our corporate repair facilities have far more advanced equipment available to them than we are able to have in the retail locations. Once the unit was deemed non-repairable in store, the item was sent to the corporate facility for further evaluation.  Upon examination under a microscope it was found that the unit had a tiny resistor broken loose from the logic board. This could have been caused by the slip of a tool, or by another part snagging it during the repair process. We paid to expedite the customer’s item next day in both directions in an effort to alleviate the unfortunate burden to the consumer as best as we could.   Customer: On Wednesday I was called and told the [redacted] could not be fixed, but they would replace the broken one. However, to get the new one they required I pay them the $119 for the original repair. Response: In the event of any critical device failure that is a direct result of our attempt to repair a device we do take responsibility for the device. The only cost to the customer in either circumstance is the quoted cost of the repair services that were to be performed to the device. In exchange we offer to provide the customer a refurbished or better device in lieu of the repair as is noted on the initial intake paperwork the customer acknowledges having received. This provides the customer with a device equal to, or better than what they would have received had the repair been successful. The store spent over $200 in direct costs to live up to their commitment to return a functioning unit to the customer…as we should have, because we broke it.  The customer was willing to spend over $100 to have an [redacted] with an unbroken screen, the store provided an [redacted] with an unbroken screen. We were aware the repaired [redacted] was to be presented as a birthday gift, we paid to expedite the replacement device such that it was available for pickup on the afternoon of the child’s birthday.   Customer: They broke my child's [redacted], she lost all her pictures, contacts & music Response: As outlined in the original repair intake form we are not liable for any data loss that may be incurred as a result of any repair attempt. This is standard industry practice as there are many things during the course of a repair that could cause data loss. We do upon intake ask if the device has been backed up, which as noted on the intake form the customer indicated the unit had not been backed up.   Customer:  a 1 hr repair took 5 days Response: A repair originally estimated at 4 hours at the actual time of intake did in fact take a total of 5 days for final resolution. This is in no way the norm as to what a customer can expect, but is possible in rare situations such as this. We do our best to expedite things when issues arise, and get the customer taken care of as quickly as possible limiting their inconvenience as best we can. We are understanding of the situation, and try to keep the customer informed as to what is causing the delay, and what we are doing to try and get issues resolved.   Customer: and I had to pay THEM to get a replacement. Response: At the original quoted price, the customer paid for: a fully functioning [redacted], a screen that was not broken – that  was backed by a 6 month warranty.   As to a resolution: under normal circumstances we cannot offer anything more than the original service contract “Intake paperwork” guaranteed the customer (i.e., a working device in similar or better condition for the quoted price of ~ $119).  In this specific case though, the associate that performed the intake of the device appears to have either failed to obtain the customers signature, or misplaced the original signed document showing the customers agreement to our standard terms. Despite the fact that the customer has indicated receipt of a copy of the intake paperwork, we are willing to provide the customer the refund requested in lieu of any warranty on the replacement device. We are only willing to do this as a result of our having failed to obtain, or having misplaced the original signed copy. The customer would be required to sign a new copy of the paperwork showing $0 cost to her and no warranty on the replacement device.   Sincerely, [redacted] Always Batteries DBA Batteries Plus Bulbs

On May 2nd, 2015 I took two I phone 5 in to have the glass replaced. Batteries Plus replaced the glass, however, a couple of days later one of the I phones quit working. I took it back to Batteries Plus and they told me to take it to the Apple store who then told me the phone was fried. I never pressed the issue with Batteries Plus and just stocked it up to coincidence. On July 12th, 2015 the glass on the other phone popped loose again so I took it back to Batteries Plus to have it fixed. The gentleman opened up the phone and when he did he broke the glass. He told my wife and I not to worry it was under warranty. On July 13th I received a call from Batteries Plus telling me I had taken the phone somewhere else and they would not fix it. This was a complete lie and why in the world would I have ever taken it somewhere else if they were the only ones I have had work on it. They would not stand behind there warranty and called me liar. I will never do business with this company again!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A portion of the store's response is false.  I called the store asking if they had the battery in stock and was told by the Sunday afternoon clerk that they did not.  I thanked the clerk and hung up, but there had been no mention of ordering options.  I then did a web search, found the national website, and placed an order for the battery I wanted.  I was surprised when I received an email later the same day informing me that the order was at the store awaiting pick-up, but I went to the store the following day, presented the printed email to the clerk, and only when he could not find it did the manager tersely inform me that he would not even be placing my order until the following Friday.  During his explanation he stated that the email I had received is one which is automatically generated by the national level ordering system.  When I told him that the system needed to be fixed to eliminate such misleading emails, he stated that such was not within his control.  When I asked for a contact email for the national office, he stated that he did not have one.While unfortunate, the store manager's attitude is not the greater issue here.  Yes, he has refused to contact the national office asking them to credit my credit card number, but the greater issue is actually with the national ordering system that sends out an automatic email containing false information ("Your order has arrived and is waiting for pick-up.") instead of a simple confirmation of the order.  That is what I'm asking you to address.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

August 13, 2015
Dear [redacted],
We received your correspondence concerning complaint ID [redacted]. The customer did in fact purchase a battery from our store on June 1, 2015. The battery was installed in his car by a member of our Fairfax, VA staff. When the vehicle failed to start...

some weeks later, he was told his alternator was bad and the car was not able to be jump started. When he brought the battery into our store, it measured 11.5 volts, which means it was slightly discharged. We do not understand why the vehicle could not be jump started. But it is certainly not due to the battery.We charged the battery and ran a series of very specific and required manufactures tests with very specialized test equipment. The battery passed all the tests with flying colors. Before writing my response to your letter, I tested the battery again. After 10 weeks of sitting, the battery again passed all the tests. Under a load test, the battery is reading 883 Cold Cranking Amps (CCA), above its stated capacity of 840 CCA. These particular batteries are best in class in the industry. There is nothing wrong with this customer's battery.
There are many discrepancies with the customer's version of events. I will not get into all the technical details. But we are 100% confident that this battery is good and that he had other issues with his vehicle, He is not being forthcoming on what exactly transpired with his mechanic. Our policies are very clear in that any unused product is fully refundable within two weeks. After two weeks, we will be happy to replace any defective product under warranty. The warranty documentation provided the customer also reiterates our Warranty policy.
Concerning "Expensive" batteries, Batteries Plus Bulbs is proud to provide customers with a full range of options. We offer a number of different batteries from a 2 year warranty battery for normally under $400 to a four year [redacted] Platinum Battery for under $200 to our top of the line X-2 battery made with 99.9% virgin lead, brass terminals and state of the art technology. This battery has a five year warranty and is the one the customer chose to purchase. We have no idea what battery he chose to purchase from his mechanic.
As to the “Defective Installation," I was informed a cable may have come loose. We would have gladly fixed the issue given the opportunity. But again, the customer demanded a full refund and refused to provide any details concerning what exactly transpired.
With all this background and even though I had no obligation to do so, I still offered the customer a store credit to cover the cost of the second battery, up to $120. All he had to do was to bring in his receipt for the second battery. He refused stating he wanted a full refund. Again, the customer was not forthcoming about what exactly transpired with his car.The customer also requested that we come pick him up with a new battery and drive him to his vehicle. We are a retail store and do not have the vehicles nor staffing to provide a shuttle service. It is not reasonable for him to expect this type of service. He became agitated when we informed him we could not send someone.Upon coming to our store, the customer was extremely unprofessional, raising his voice and yelling while other customers and his own child were present. He was so agitated that my employees had no choice but to ask him to leave and told him we would call the police if he didn't do so. Asking him to leave had absolutely nothing to do with him threatening us with a Revdex.com complaint. He was yelling and creating a hostile environment. Even when I personally called him, as the conversation progressed he began to raise his voice and threaten me with a Revdex.com complaint. Evidently the customer feels that abusive behavior and threats are his method for resolving these types of situations.
I am very proud of our company, our Service and our products. Our customer service ranks above any comparable retailer. Our staff is well trained, knowledgeable and extremely patient and polite. In this situation, the customer is not being completely forthright. I know we are not at fault in this situation. I also do not feel we should compensate the customer since we are only justifying his extremely unprofessional behavior and his inability to be forthright. But to resolve the situation, I am sending him a full refund.
Sincerely.Mark S.
Franchise Owner

Yes, they repaired my screen.  I have no further complaints.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As of last Friday, we have resolved the customer's complaint. Thank you,[redacted]

08/18/2017   Revdex.com of Minnesota and North Dakota 220 S. River Ridge Cir. Burnsville, MN 55337   Compliant Id: [redacted])   In regards to [redacted] complaint against Batteries + Bulbs store #[redacted] in Bismarck, ND. Mr. [redacted] complaint is not valid. He came...

in with his phone damaged and we only replace components nothing with ribbons or the motherboard etc. He is correct his phone had some issues and we were attempting to correct. We contacted our corporate office Ascent Repair Office in the Milwaukee, WI area and they recommend we send the phone into them for repair. If this phone is unrepairable we have a vendor we can purchase replacement phones at a good rate for our company. Mr. [redacted] came back with a copy of his invoice for a phone upgrade. I told him we were working on fixing his phone but he was rude and made negative remarks about my employees. I mentioned we would have replaced his phone if that was the final determination of Ascent Repair Office but he went and did the upgrade on his own. So now the phone in question is gone and unable to fix. I did mention that I was not going to reimburse him for his upgrade as he did that on his own. I did mention I would compensate him $150 for his troubles but he wanted full reimbursement and nothing less. I mentioned I would not do that and he mentioned taking me to Small Claims Court and I said fine see you in court. We provided many opportunities to remedy the situation but he went on his own accord and now it’s after the facts. If you need anything else from me or any other questions please feel free to contact me at the below information. Thanks.   Take care,     Bill [redacted]