Batteries Plus

Rhinehart Road in Sanford Forida

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

This is *** the store manager of bpbthis customer brought in a battery she said was badI told her our company policy is to first charge and test the battery for the warrantyI told her we require up to hours to be able to test.she said it was not expectableI asked her if she could even give me two hours and I will get it done, she would not agree she was very rude to all my employee's and leftWe dealt with her over a three day period during that time she brought it back in and left it so I could charge and test the voltage of the batteryThe battery was under the required voltage for warranty that is company policyI still tried to charge into warranty range , I was unsuccessful and when we told her it does not qualify but we could sell her a new one she said she isn't paying for a new one which we had in stockShe cussed myself and another coworkerWe still tried to work with her and give a 10% discount still wasn't good enough .the owner myself and corporate dealt with this for three days we tried to do what we could to satisfy this customer

Hello, From Batteries Plus Bulbs! Home Of The We Fix It Store! The vehicle in question (1994 Lexus SC 400) came with 625 cold cranking amp rating from Lexus. Which is what Lexus recommends.  We sold Mrs. [redacted] a battery with a rating of 650 cold cranking amps. 25 more cold cranking...

amps than the original battery that came from Lexus.  Which should be more than enough to operate the vehicle under normal operations. The battery was out of warranty, but we charged it correctly and it tested 100% good. It had a rating of 750 cold cranking amps after the test. Possibly something on the vehicle had drained the battery completely to 11.9v.  We recommend the car get tested by a professional service technician of Mrs. [redacted] choice.  Sincerely, [redacted]
Store ManagerBatteries + Bulbs We Fix It!224 Oxmoor Blvd.Homewood AL 35209205-945-55062052-945-5606 [email protected] Birmingham Metro Area!

Rhinehart Road in Sanford Forida.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you very much to everyone involved for resolving this so quickly.  I truly appreciate your time.
Regards,
[redacted]

I just received notification on this complaint that the customer is not satisfied and it requires action by us within in 10 days.  You had asked me in the previous email that you were looking for a final response. The below that was posted is the final response.  I am not asking you to post this but I wanted to be clear with you on it.  We do not have any further response.I have reached out to the owner. Besides what is already written there is one point they would like to add. In addition to the previous comments that the we did not do anything that would have caused the problem, the cellular antenna, along with other functions at inspection were not able to be tested. Due to this we do not know if the cellular antenna worked properly at the time of intake.  This intake analysis was given to the customer at the time of intake. Unfortunately we are unable to provide a replacement device in this situation.  Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I think this is a duplicate response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted], In response to your e-mail sent to Batteries Plus Bulbs customer care department with regard to the installation of a new battery in your BMW on February 21st 2015.Your invoice from BMW is for the replacement of a starter motor and the...

associated labor cost and your e-mail seems to suggest that you believe this was related to the battery replacement and you suffered financial loss as a consequence. While I have sympathy with the fact that you needed to replace the starter motor in your vehicle, I can assure you that the installation of a new battery cannot in any way have contributed to any failure of a starter motor and the fact is that your starter motor failed due to the age and mileage of your vehicle. For absolute completeness of our investigation, we have spoken to the technician that worked on your car and the head of the Service Department at Fields BMW who have both individually provided confirmation of the same. In fact the failure of the starter motor that needed to be replaced in your vehicle would have caused ongoing starting issues and almost certainly contributed to the premature failure of the previous battery and would have created the starting problems after the new battery was installed. We test all batteries before any advice that a replacement is required and test the replacement battery prior to installation. All new batteries in any BMW need to be registered with a BMW dealer within one week and we advise all customers of this requirement. Batteries need to be registered not because a new battery can cause other problems in the vehicle but because failure to register can reduce the life of the new battery. While you may not be happy with my findings, I can absolutely assure you that nothing we did or could have done can have contributed to the bill from BMW which is directly associated with the age and mileage of your vehicle. Assuring you of our best attention at all times  [redacted] Owner •[redacted]

This is [redacted] the store manager of bpb786. this customer brought in a battery she said was bad. I told her our company policy is to first charge and test the battery for the warranty. I told her we require up to 24 hours to be able to test.she said it was not expectable. I asked her if she could...

even give me two hours and I will get it done, she would not agree she was very rude to all my employee's and left. We dealt with her over a three day period during that time she brought it back in and left it so I could charge and test the voltage of the battery. The battery was under the required voltage for warranty that is company policy. I still tried to charge into warranty range , I was unsuccessful and when we told her it does not qualify but we could sell her a new one she said she isn't paying for a new one which we had in stock. She cussed myself and another coworker. We still tried to work with her and give a 10% discount still wasn't good enough .the owner myself and corporate dealt with this for three days we tried to do what we could to satisfy this customer.

We have reviewed the customer's situation internally and have spent a significant amount of time on the phone with the customer.  We understand that the phone is working but the customer says that the phone drops calls when the carrier's service changes from LTE to a different...

frequency.  When the phone came to us originally the phone would not turn on so we could not verify what was working on the phone and what was not working.  As is our normal practice we replaced the battery initially and the phone appeared to work normally but the customer said the phone would not charge and he did not have a problem with the battery.  So we refunded the price of the battery to him and left the new battery in the phone and replaced the charge port.  So the customer received a free battery and was charged for the charge port.  Again, when the customer picked up the phone the phone appeared to work normally and the customer left the store with the phone.   The customer later complained that the phone was dropping calls and not switching frequencies properly.  We replaced the charge port again, and again the phone appeared to work but the customer said it would not change frequencies.  We explained that we did not do anything that would cause this problem, but the customer persisted.  Based on the customer's concerns and to provide the best care we could, we sent the phone, at our expense,  to our third tier technical repair facility in Wisconsin to see if they could identify any problem with our workmanship or identify why the phone would not switch frequencies.  They reported that there was no visible damage to the circuit board or any components on the on the circuit board and that the workmanship was done well.  They did not have any insights as to why the customer is experiencing the problems he is reporting.  It is our belief that the problem the customer is reporting is not related to the work we did on the phone.  We believe this because we have done everything we can to prove otherwise, but there is no evidence to support it.  We do not know why the charge port was damaged originally, but perhaps the problem relates to whatever incident caused the charge port to break in the first place.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good morning,We have spoken to the customer as of Monday July 18th and are working directly with the customer. We did express to the customer that we reached out to him (after his original email on Wednesday June 8, 2016) via email. We responded on Wednesday June 15, 2016 and we responded (after...

customer contacted us a second time) on Wednesday June 22, 2016. We only were able to respond via email as no phone number was provided at this time.  The customer expressed that he did not received theses emails.  We contacted the customer via phone on Monday July 18, 2016 as the customer provided his phone number in the Revdex.com post. Please let me know if you need anything else from me.[redacted]
Batteries Plus BulbsBattery and Technical Sales Specialist[redacted]

Good afternoon,The store in this situation has been was able to pin point where the issue was with the collar and they ordered the part for it.  The disctrict manager has said that if this doesn't work, then they will replace the collar for the customer. They have already communicated...

this to the customer and will be contacting the customer when the part comes in. Thank YouBatteries Plus Bulbs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I'm not sure what phone Batteries Plus is referring to as the iPhone6 I brought in had a charge. The one problem that phone had is that it would sometimes charge before I brought it in. Why a charge port fails is not even relevant as if that had never failed I would have never had to deal with this maze in the 1st place. All I know is my wife had a working phone signal wise for 6 months until it was touched by BP. I have included a screenshot of 2 ATT phones in my basement and you can see the iPhone6 with no signal.
Regards,
[redacted]

I use Batteries Plus at 1055 W. Red Cliff Drive in Washington Utah (Store # 355). I have been dealing with Haas for a number of years. This man bends over backwards to help me and satisfy his customers. I buy a lot of batteries, chargers, helmet lights, etc., personally as well as for our fire departments. Anytime we've had a problem, he takes care of them immediately. I recently had a problem with a battery and he was right on it. He tested and replaced it and I was on my way. I think Haas is a benefit to his store, the community and to the Batteries Plus franchise organization. Dan Tanasz, Fire Chief, Brookside Fire Department.

Review: It was time for a new battery in my 2010 BMW 528i so I called the Advanced Auto in my area. They told me that they had the Battery for my vehicle in stock with one caveat, they would not install it. The individual went on to state that 9 out of 10 times the install went without a problem but the 10th one resulted in a trip to the BMW dealer as a result of the installation process.

With this in mind I chose to seek a reputable company that would Install the battery and back up their actions in case I became the 10th one so my business partner, who was with me at the time, searched the internet. Batteries Plus Bulbs was returned when he entered my make and model. The store was close and open so we brought my vehicle in for the install.

The install took 30-45 minutes and the car started when finished but that’s when things changed. Once I drove off the car was behaving as if possessed. I drove across the street to get dinner and experienced numerous error messages generated by the vehicle and once parked the driver side door would not lock. Deciding to immediately return to the location and report the issue I attempted to start the car and I heard a series of clicks. Finally the car started and I returned to the store.

Upon my arrival I requested the employee that did the install but he had gone for the night. When I explained the issues to the employee that was there he stated the following: “Yea, we have had major problems when changing BMW batteries, that is why I wouldn’t do it”. He told me the battery has to be registered at a BMW dealer within a week but the problems I had was not normal. His offer to resolve my issue was to search the Internet for my own solution and call the store if I couldn’t resolve.

Frustrated at his nonchalant attitude I left the store. Once again it took multiple attempts before the car started. I returned home and did research the Internet and found a possible issue could be a switch from lead based battery to an AGM. I called the store and said I wanted to test this theory by swapping out the AGM for a lead based replacement. The person that answered the phone said he would check with the manager and call me back. Several hours passed with no call so I decided to drive to the location to try to get this resolved.

Sanford FL [redacted]

The car would not start. I had to have the car towed to the BMW dealer in my area.

I am requesting reimbursement for the repair bill only (attached) in order to resolve this matter quickly and privately.

The installation was done on 2/21/2015 at approximately 5:00 PM at your store listed above. The battery is in your system with my name and phone number (below).Desired Settlement: Reimbursement for Damages caused by Battery installation

Consumer

Response:

Rhinehart Road in Sanford Forida.

Business

Response:

Dear Mr. [redacted], In response to your e-mail sent to Batteries Plus Bulbs customer care department with regard to the installation of a new battery in your BMW on February 21st 2015.Your invoice from BMW is for the replacement of a starter motor and the associated labor cost and your e-mail seems to suggest that you believe this was related to the battery replacement and you suffered financial loss as a consequence. While I have sympathy with the fact that you needed to replace the starter motor in your vehicle, I can assure you that the installation of a new battery cannot in any way have contributed to any failure of a starter motor and the fact is that your starter motor failed due to the age and mileage of your vehicle. For absolute completeness of our investigation, we have spoken to the technician that worked on your car and the head of the Service Department at Fields BMW who have both individually provided confirmation of the same. In fact the failure of the starter motor that needed to be replaced in your vehicle would have caused ongoing starting issues and almost certainly contributed to the premature failure of the previous battery and would have created the starting problems after the new battery was installed. We test all batteries before any advice that a replacement is required and test the replacement battery prior to installation. All new batteries in any BMW need to be registered with a BMW dealer within one week and we advise all customers of this requirement. Batteries need to be registered not because a new battery can cause other problems in the vehicle but because failure to register can reduce the life of the new battery. While you may not be happy with my findings, I can absolutely assure you that nothing we did or could have done can have contributed to the bill from BMW which is directly associated with the age and mileage of your vehicle. Assuring you of our best attention at all times [redacted] Owner •[redacted]

Review: Dear Sir,

On 6/13/13 I purchased a battery for my H.D. motor cycle - receipt included. - 2 yr. warranty on 2-19-14. I took it back as it would not hold a charge. They agreed & written 20 min., replaced it.

On 11-22-14 my son was here & the bike would not start. (This bike was started weekly) He took out the battery & charged it. He rode the bike most of the day. The next morning would not start again. (11-23) on 11-24-14. I took the battery to the store & they would not sell me one. So I went home upset & no battery. They called me the next morning 25th. I said it won't charge & we are not going to warranty it as they said I neglected it not using it properly. I told them they were full of [redacted] & told them I will come pick up my battery.

Im out $134.52, I called B & Bulbs corp. office in Wis. & they now put them on complaint for all dealers to see, & will never go off their record.

They cannot help me as they were not here to see the readings on the charges & told me they had to go by what they said.

I told owner Jerry I was going to report to Revdex.com. he did not seem to care.Desired Settlement: Please help me. I'm on a limited income, a widower & cannot afford this loss.

Sincerely, [redacted]

Business

Response:

This is [redacted] the store manager of bpb786. this customer brought in a battery she said was bad. I told her our company policy is to first charge and test the battery for the warranty. I told her we require up to 24 hours to be able to test.she said it was not expectable. I asked her if she could even give me two hours and I will get it done, she would not agree she was very rude to all my employee's and left. We dealt with her over a three day period during that time she brought it back in and left it so I could charge and test the voltage of the battery. The battery was under the required voltage for warranty that is company policy. I still tried to charge into warranty range , I was unsuccessful and when we told her it does not qualify but we could sell her a new one she said she isn't paying for a new one which we had in stock. She cussed myself and another coworker. We still tried to work with her and give a 10% discount still wasn't good enough .the owner myself and corporate dealt with this for three days we tried to do what we could to satisfy this customer.

Consumer

Response: