Battery Mart Inc

I purchased a battery charger from Battery Mart In doing so, I made a mistake on the order, and sent them an email to address the issue They reacted quickly and fixed my problem right away Product came exactly as advertised, and using fantastic, environmentally packaging (recycled cardboard instead of plastic fillers)

Customer ordered a *** charger on 10/06/and it was shipped on 10/07/Customer was shipped a free replacement on 2/21/14. Replacement charger was fully tested before shipping.Customer was shipped a second free replacement on 3/18/14.
Replacement charger was fully tested before shipping.As of 4/22/customer has received three chargers and paid for one (1).We believe there is a problem related to how the customer is using his charger(s) and recommend he talk to an engineer with ***.Battery Mart will not send any additional units to this customer. However, we will refund his original purchase price of $when he returns the free unit shipped to him on 3/18/

Attached is the detailed credit transaction information from our merchant processor. This information can be shared with customer's bank to confirm processing of credit to his card. We regret that *** *** is unhappy but we have no additional information to add to our original response

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Battery Mart Response to Case ID # [redacted] (RE: [redacted] Customer [redacted])
class="MsoNormal" "MARGIN: 0in 0in 10pt">Mr[redacted] ordered battery on January 13, and it was shipped January 14, 2014. see attachment
Mr[redacted] called on December 19, 2014. See internal notes below from CSR:
"------12/19/jdw--------customer called and said that his battery was no longer starting his car, he has not tried charging it and he does not know the voltage of the batteryHe wants to send it back to us for testingHe is aware that he will pay for shipping back to usIf it is good he wants the battery sent back to him and if it is bad then he wants us to send a replacementConfirmed his email as [email protected] return instructions"
12/19/RMA 1401418600Cissued to Mr[redacted] see attachment
Mr[redacted] provided a copy of his receipt from [redacted] of Greenville dated 18DECwhere he purchased a new battery. see attachment No documentation has been provided to Battery Mart showing where [redacted] of Greenville tested his battery. Note – purchase was made prior to the Dec 19th call to Battery Mart, before battery was returned to Battery Mart, and before battery was tested by Battery Mart
On January 15, Battery was received at Battery Mart. Battery was received fully charged and passed all testing. Mr[redacted] was emailed with the following test results:
Hello [redacted],We have received and tested your battery with the following results:[redacted]Battery voltage when received: volts (Full charge)Battery voltage after charging: volts (Pass)Load Test @ CCA (Pass)Rated by manufacturer @ CCA[redacted]Battery Test Good, Return to Service[redacted]NOTES>>> No Problems FoundYour battery has been tested in accordance with the manufacturer's recommended testing procedures and meets and/or exceeds all listed specifications.Since no problems were found with your battery we will ship the battery back to the address listed on your order.Regards,Chris J[redacted]
see attachment
Mr[redacted]'s battery tested as good on January 15th and after sitting for nearly days it continues to hold a charge and pass all load tests. Per Battery Mart return guidelines (posted on our website) Mr[redacted]'s battery should be returned to him (at Battery Mart's expense). However, Mr[redacted] has stated that he does not want his battery returned to him.
Battery Mart is only obligated to return Mr[redacted]'s good battery to him. However, in the spirit of compromise, Battery Mart is willing to send Mr[redacted] a $check and will do so at his acceptance of this offer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: my account does not reflect this refund transaction at this time but I will be checking back daily until it does. There was also no mention of reimbursement for the $26 that it cost me to ship the defective battery back to Battery Mart.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
A Toyota dealer does not test batteries to meet
“manufacturing  specifications” because
these tests have no meaning in a running car. The only “test” that means
anything is that the battery supply power under the hood of a car that is in
motion with lots of heat and vibration.
This battery likely has an internal defect such as an
intermittent or broken connection, a shorted plate or some other mechanical
problem. It can sit on a quiet, calm shelf, with full charge, for years. But,
put it in a car, start up and drive off, and it won’t last 10 minutes. That is
exactly how this battery behaves.
If you go to [redacted] you will find other “1-star” reviews
from several other unhappy buyers who have had very similar experiences with
this same [redacted] battery [redacted] ([redacted]). Several of these reviewers
(including myself) are also disgusted with the poor customer service and
reneging of warranty demonstrated by Battery Mart.
I paid about $200 for this battery, including $25 to return
it to Battery Mart. It was covered by a free 36 month replacement warranty. Simply
put, this means that Battery Mart owes me a free brand new battery. Period.
[redacted]’s written warranty, presented at the same [redacted]
location for this product, is contained in the next paragraph:
Warranty,
Parts: [redacted]
warrants to the original purchaser that this battery is free of defects in material
and workmanship for a 36 month replacement period when shipped and sold by
[redacted].com. If a replacement is necessary due to a defect in materials
and/or workmanship the battery will be replaced free of charge, within the
free replacement period from date of original purchase.
This warranty is 7 pages long and may
read in its entirety from the [redacted] product description location. No where does
this warranty state:
“Your
battery has been tested in accordance with the manufacturer's recommended
testing procedures and meets and/or exceeds all listed specifications.”
This assertion is sheer fabrication on the part of Battery
Mart!
For Battery Mart to offer me a settlement of $50 is totally
unacceptable.
Regards,
[redacted]

On 8/14/14 [redacted] called and spoke with our newest CSR and proceeded to be verbally abusive by using profanity.  He then spoke with our lead CSR and was very rude, continually interrupting as she attempted to assist him.
We offer the following details of this customer's...

order:
Order was placed by customer in the afternoon on 8/7/14.
Customer received free shipping
Order was processed on 8/8/14 (Friday) and submitted to be shipped from our manufacturer, avoiding a backorder delay for customer
Order shipped on 8/12/14 (Tuesday)
Tracking was entered on order and customer's card was charged on 8/13/14
Delivery is scheduled for 8/15/14

4/10/14  - [redacted]'s  battery was received at Battery Mart for testing and it was low on charge (12.25 volts).   His battery was brought up to full charge, allowed to set, and then load tested multiple times.  The manufacturer's rating for [redacted]'s battery is 310 CCA...

(cold cranking amps) and it passed at 616 CCA in our facility.  4/18/14 - Test results were reported to [redacted].4/25/14 - Good battery was returned to [redacted] at Battery Mart's expense (we paid return shipping after charging and testing his battery).  [redacted] tracking # [redacted]4/29/14 - [redacted] received his battery.5/9/14 - [redacted] called with concerns about his battery and requested a free replacement.5/14/14 - Battery Mart issued [redacted] a full refund but will not send a replacement as we believe he has a problem with his motorcycle other than the battery.Regards,[redacted]Battery Mart

Order for battery (Part# [redacted]) was placed online by [redacted] on 8/20/14.  He selected the
battery he wanted to buy and received...

free shipping.  See attached copy of his order.  Nowhere in the specifications or product
description does our website represent this battery as being made in the USA.   http://www.batterymart.com[redacted]
There is an alternative which is offered on our website that
clearly states “Made in the USA”.  If [redacted] had wanted a product made in the USA he could have selected it.  http://www.batterymart.com/[redacted]
There is no misrepresentation between the two products.
On August 24, 2014 [redacted] contacted us and was unhappy
about receiving a product not made in the USA. 
We offered a return authorization but he declined and said he would keep
the battery.  Return guidelines are
clearly stated on our website.  http://www.batterymart.com/c-returns.html
On September 24, 2014 [redacted] sent an email stating
“Today the bike put me on the side of the road for the first time.  Wanna guess what part of the bike
failed?  YOUR CHINESE BATTERY.”  This information does not tell us if he had
stopped and turned the bike off on the side of the road and then the bike
wouldn’t start or if his bike quit working as he was driving.  If it was the later, that is typically not a
battery issue.
A prepaid return label has been provided to [redacted] so we
can get his battery back for testing.  If
the battery is defective it will be replaced at no charge (with free shipping)
to [redacted] OR he can choose to receive a full refund.   If his battery tests good it will be
returned to [redacted] at no charge OR he can request a refund less the cost
of the return label.  Again, return
guidelines are clearly stated on our website http://www.batterymart.com/c-returns.html
We are sorry that [redacted] is unhappy and hope he will allow us to help him as described in the options above.
Best Regards,
Battery Mart

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have checked with my credit card company and there has been no refund
from Battery Mart as of 5/26/14. Battery Mart claims tthat a refund was issued on 5/10/14. I will be more than happy to accept a refund as I mentioned to them that I bought another battery from Interstate and it has been working flawlessly!
Regards,
[redacted]

Review: I was charged for an auto battery I ordered online in the amount of $71.95, which was immediately deducted from my [redacted] card. I was then called by someone saying that the charge didn't go through due to the billing address being wrong. She acted like it was my fault even though I verified the address was correct and had never had any problems with the same card and same address for over a year. I NEVER gave permission to charge me again, but in her troubleshooting of they're apparent computer issues, she ran it again and again it charged my account. I was able to order the part using the same card\address from a different company later that day. I was told that the order had been cancelled and my card wouldn't be charged, but it was, twice. They have told me on 2 different occasions that they had cancelled the order and that I need to contact my bank. My bank has yet to recieve any cancellation going on 2 weeks and I am currently waiting for the time limit to pass so that I can contest the charge. During this time, which I relayed to their customer service, my daughter turned 10 and I was short on money for her party due to the near $150 dollars taken from my card. I am a single father who lives paycheck to paycheck and I don't feel they have acted responsibly with their faulty charges\electronic systems. I will continue to pursue settlement that will include damages beyond the faulty charges. Further, I have documentation including emails from them promising return credit which has never happened and online statements for the charges that DID get charged and never returned if they are needed.Desired Settlement: Full refund for both charges and assurance they will resolve the technical problems associated with these charges and put better procedures in place for when they occur.

Business

Response:

January 11, 2014, **. [redacted] placed an order online, entering all the information himself. He entered the billing address and an alternate 'ship to' address.

Battery Mart carefully screens each order before releasing to be shipped. When a credit card is sent for authorization the 'Bill To' information entered on the order is verified against the billing information held by the issuing bank. When the address verification fails, as it did with **. [redacted]'s order, we make an attempt to verify and contact the customer. Alternate 'Ship To' addresses are also reviewed. This is done to prevent fraudulent transactions from being processed.

**. [redacted] was contacted for verification and a second attempt was made to verify his address with the information on file at his bank. This is done by sending the card back out for re-authorization and re-verification. However, **. [redacted]'s address was not verified on the second attempt. We offered to have a 3 way call with **. [redacted]'s bank but he did not want to do that and asked that his order be cancelled, which we did on January 13, 2014.

Battery Mart never received any funds from **. [redacted] so there is no credit to be issued. The "charges" **. [redacted] experienced on his account were authorization holds placed by his bank. Battery Mart has no control over when his bank releases holds. We understand **. [redacted]'s desire to have those funds available but as we explained to him on 1/14/14, banks typically release authorization holds within 24 to 48 hours.

Review: Product is defective after a short period of use. It has a 10 year warranty. Battery Mart Support person #1 asks if I have proof of purchase. Answer is yes. Support person #2 [redacted] says he will not replace or honor the warranty, stating, " I am not sure where you are buying these products and asking us to honor our internet stated warranty (as well as the enclosed warranty statement with the product) but I will not replace this product again. This product has failed multiple times and the last request was done under their pretense of "courtesy" and that they had lost all records of purchase in a computer network change. Made me laugh a little. This request to return the product for testing and confirmation of failure was denied even with proof of purchase. Service support [redacted] has several different excuses, rude, and refused to honor the warranty claim. I have all necessary documents of proof of purchase, a faulty product, and a warranty statement for replacement.Desired Settlement: Honor the warranty and replace the product as is the warranty statement on the internet site (www.batterymart.com) and enclosed in the product package.

Business

Response:

[redacted] purchased a [redacted]

charger (part # [redacted]) from Battery Mart on 11/27/10.

[redacted] contacted Battery Mart in Jan

2012 requesting a free warranty replacement. A charger (part #[redacted]) was

shipped to [redacted] at no charge on Feb 3, 2012.

[redacted] contacted Battery Mart on July

5, 2012 requesting free warranty replacements for two (2) chargers (part

#[redacted]). [redacted] said one of the chargers was purchased from Battery Mart

prior to July 2009 but he did not have any receipts or proof of purchase.

[redacted] refused to answer questions

regarding his use of the chargers. [redacted] was abrupt and vague in giving

specifics of how the chargers were put into service, which made the task of

trying to help or troubleshoot for [redacted] impossible. The call center manager

approved replacement on both units as a courtesy but advised [redacted] that Battery

Mart would not provide any other free replacements. [redacted] was advised that

future warranty concerns should be directed to the manufacturer,

[redacted]. [redacted] said he was not willing to contact

[redacted].

Battery Mart's website clearly states:

In order for any product purchased from BatteryMart.com to be determined

defective it must be returned to BatteryMart.com or the manufacturer

and accompanied by a Return Authorization Number within the specified

warranty period and terms.

[redacted] has received a total of

four (4) chargers and paid for one (1). Battery Mart will not provide any

additional free replacements to [redacted] and we ask that he contact:

I ordered a maintenance free battery for a 1985 Custom Harley FXR. It arrived at my home in California in less than a week. It fit perfect in the battery box and has great cranking power on my motor. This was my first experience with Battery Mart and it was a five star journey.

Review: I returned a defective battery. They refunded some of the money but charged with shipping charges. They said that they tested the battery and it checked out so I had to pay for the shipping. So all they have to say is that they checked it out. They did not have it checked by an independent company. On two occasions I almost didn't make it home due to this battery. My mechanic told me he that it had a short in it. They also guarantee 100% complete satisfaction printed on a large gold star. For me that is false advertisement.Desired Settlement: A refund of the shipping charge.

Business

Response:

Customer placed order on 5/29/13 and received free

shipping.

Review: I bought a battery from their internet web site. The web site advertising page misleads in two ways. First by omission: the web page http://www.batterymart.com[redacted] fails to give a country of origin. Because other batteries of the same type claim USA manufacture the impression left is that all batteries of this type are USA manufacture which is a very important factor. Batteries specifically from China are known to be the least desirable due to their high failure rate. I received a battery of Chinese manufacture. Secondly, the page gives the impression of a very high number of positive customer reviews for the item, yet the company freely admits that they substitute different batteries from overseas thus rendering the reviews useless for the specific battery you are likely to receive.

The battery I received failed within one week of use. When I contacted the company to exercise the warranty, I found out that the shipping expense that I would have to pay was higher than the cost of the item. This fact rendered the warranty useless in my case.Desired Settlement: I would like the company to state specifically on the web page where the item is manufactured, stop the practice of free substitution of brands and publish all customer reviews (positive and negative) that apply only to the item/brand shown on the page. Further, I would like a refund to my credit card of the purchase price or if I need to return the item a refund to my credit card for the purchase price and return shipping cost at Battery Mart's expense.

Business

Response:

Order for battery (Part# [redacted]) was placed online by [redacted] on 8/20/14. He selected the

battery he wanted to buy and received free shipping. See attached copy of his order. Nowhere in the specifications or product

description does our website represent this battery as being made in the USA. http://www.batterymart.com[redacted]

There is an alternative which is offered on our website that

clearly states “Made in the USA”. If [redacted] had wanted a product made in the USA he could have selected it. http://www.batterymart.com/[redacted]

There is no misrepresentation between the two products.

On August 24, 2014 [redacted] contacted us and was unhappy

about receiving a product not made in the USA.

We offered a return authorization but he declined and said he would keep

the battery. Return guidelines are

clearly stated on our website. http://www.batterymart.com/c-returns.html

On September 24, 2014 [redacted] sent an email stating

“Today the bike put me on the side of the road for the first time. Wanna guess what part of the bike

failed? YOUR CHINESE BATTERY.” This information does not tell us if he had

stopped and turned the bike off on the side of the road and then the bike

wouldn’t start or if his bike quit working as he was driving. If it was the later, that is typically not a

battery issue.

A prepaid return label has been provided to [redacted] so we

can get his battery back for testing. If

the battery is defective it will be replaced at no charge (with free shipping)

to [redacted] OR he can choose to receive a full refund. If his battery tests good it will be

returned to [redacted] at no charge OR he can request a refund less the cost

of the return label. Again, return

guidelines are clearly stated on our website http://www.batterymart.com/c-returns.htmlWe are sorry that [redacted] is unhappy and hope he will allow us to help him as described in the options above.Best Regards, Battery Mart

Review: I order a motorcycle battery on 8/7/2014 which was a Thursday. I read the site's shipping policies and was under the impression that I would had received my battery by 8/12/2014 based their shipping map semantics. I contacted the company about the status of my battery and I was advised that I would be receiving it on 8/15/2014. I asked why the discrepancy in time and was told that it took the company three working days to received the battery to their site because they do not house "all" batteries in their warehouse. I communicated my displeasure in their lack of stating that type of shipping information to their customers. If I had read that they do not house all the batteries at their Headquarters' warehouse and they have to rely on other battery businesses then I would had the choice to do business with them or not.Desired Settlement: Company needs to communicate to the customer the reason why shipping may vary based on their shipping map semantic guidelines.

Business

Response:

On 8/14/14 [redacted] called and spoke with our newest CSR and proceeded to be verbally abusive by using profanity. He then spoke with our lead CSR and was very rude, continually interrupting as she attempted to assist him.We offer the following details of this customer's order:Order was placed by customer in the afternoon on 8/7/14.Customer received free shippingOrder was processed on 8/8/14 (Friday) and submitted to be shipped from our manufacturer, avoiding a backorder delay for customerOrder shipped on 8/12/14 (Tuesday)Tracking was entered on order and customer's card was charged on 8/13/14Delivery is scheduled for 8/15/14

Review: After only 6 weeks of using the battery that I bought from them (for my [redacted]), it would not hold a charge.

Battery Mart's customer service told me they would not recognize a certified shop's testing of the battery.... but that I had to send the battery back to Battery mart for testing. I told them there is no way for a consumer to have confidence in doing this. I told them that having a certified third party do the testing is the only fair way to handle any return of this nature. They left me no choice but to reluctantly ship it back to them for testing... However, prior to doing so, I had it tested by a nationally recognized shop and I included the "BAD" test results with my shipment back to Battery Mart with the hope that this would hold them honest. After many days of waiting for them to finally test it (this bike is my only source of transportation I was missing work), they finally responded by telling me the battery tested "GOOD".

The losses for me are quite high considering this is just a motorcycle battery. I'm out $90+ bucks for the initial cost of the battery I bought from them;.. $20 dollars for shipping it back to them;... now another $90+ dollars will be needed to purchase a good battery from somewhere else,.. and it looks like they also want to charge me for the cost of shipping the bad battery back to me!! This will end up costing me well over $200. Incredible. Businesses should not be allowed to deny the recognition a certified third party for testing. Absolutely not. This is wrong.Desired Settlement: I want Battery Mart to be required to change their policy so that future consumers are able to use a certified third party for battery testing....so they are not taken as I was by this sort of unfair return policy. And I would like compensation for my losses or to be sent another battery.

Business

Response:

Customer placed order on 10/19/2013, paid $92.95 for

battery, and received free shipping.

Customer contacted Battery Mart on January 7, 2014 saying he

had concerns and experienced problems with battery since receiving, however had

used battery for over two (2) months.

Battery Mart CSR responded with options (see attached

notes).

Refer

to Battery Mart return policy which is clearly listed on our website. http://www.batterymart.com/c-returns.html

Defective Merchandise

In order for any product purchased from BatteryMart.com to be determined

defective it must be returned to BatteryMart.com or the manufacturer and

accompanied by a Return Authorization Number within the specified warranty

period and terms. BatteryMart.com does not do advanced warranties.

BatteryMart.com is not responsible for shipments that are lost or damaged in

the return process. BatteryMart.com is also not responsible for shipping

charges past the first 45 days. Products found to be defective from original

workmanship will be replaced or credited, at customer request. Products found

to be non-defective, will be returned to the customer at their expense.

_________________

Customer

returned battery to Battery Mart for testing.

January

24, 2014 customer was advised of test results.

Battery is good.

Customer

was not satisfied so full credit was issued to his card on January 27, 2014.

Review: New battery was purchased for $84.95 and charged and installed in my motorcycle per instructions. Battery failed to crank over motorcycle so I tested it with a multi meter and found it to be below standards under load, I then borrowed a used battery from a friend which had less stated cranking amps and my motorcycle started fine. I have been in the motorcycle and automotive field for 40 + years so I do have experience and I mentioned this to them. After contacting Battery Mart they sent me return instructions with and it was sent on 4-8-2014 by USPS at a cost to me of $26.05 arriving by USPS confirmation to Battery Mart on 4-10-2014. Eight days later on 4-18-2014 Battery Mart said it passed all tests and was being shipped back to me. On 4-25-2014 I sent an e-mail message to their support team that I still had not received the battery with no response and it is now 4-26-2014, It took 2 days to arrive to them and 8 days later I am still without a battery. This battery had a 1 yr. warrantee behind it.Desired Settlement: All I am asking is that they replace the defective battery with a new proper working battery within a reasonable shipping time. This has now already cost me much more than a local bought battery would have.

Business

Response:

4/10/14 - [redacted]'s battery was received at Battery Mart for testing and it was low on charge (12.25 volts). His battery was brought up to full charge, allowed to set, and then load tested multiple times. The manufacturer's rating for [redacted]'s battery is 310 CCA (cold cranking amps) and it passed at 616 CCA in our facility. 4/18/14 - Test results were reported to [redacted].4/25/14 - Good battery was returned to [redacted] at Battery Mart's expense (we paid return shipping after charging and testing his battery). [redacted] tracking # [redacted]4/29/14 - [redacted] received his battery.5/9/14 - [redacted] called with concerns about his battery and requested a free replacement.5/14/14 - Battery Mart issued [redacted] a full refund but will not send a replacement as we believe he has a problem with his motorcycle other than the battery.Regards,[redacted]Battery Mart

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have checked with my credit card company and there has been no refundfrom Battery Mart as of 5/26/14. Battery Mart claims tthat a refund was issued on 5/10/14. I will be more than happy to accept a refund as I mentioned to them that I bought another battery from Interstate and it has been working flawlessly!

Regards,

Review: Took 2 batteries from a Homelite 21" electric lawn mower into local store to purchase replacements on 4/20/13 and got there just before they were closing. Associate brought out 2 batteries--different appearance but similar size and with same specifications--rang up the transaction and I took the batteries home, put them in lawnmower and cut lawn. Checked receipt later and found I had not been credited nor provided any reimbursement for core charges for old batteries they kept at store. A sign prominently displaced behind the store counter lists reimbursement for core charges for lawn and garden batteries as $3.00 for each old battery.

Stopped back to store on 4/27/13 as I was traveling by it again; had store receipt of purchase with me after being told earlier I needed receipt for the reimbursement that wasnt provided at time of purchase. Associate looked at receipt and told me I wasn't charged for the cores, I told him that no, I wasn't paid nor credited for core charges for the 2 old batteries I brought in the store, which were retained at time of purchase. The associate then completed some form, took $4 in one dollar bills from register and laid it on counter, I pointed to sign behind him and said it listed lawn and garden batteries at $3.00 per core, not $2. He then stated the batteries sold were motorcycle batteries, not lawn and garden, the core charge was $2 for those. I told the original batteries were from an electric lawn mower, not a motorcycle, and slightly different from the the batteries I bought, which work OK in the mower. The associate then stated they would only pay $4, threw it on counter so I left.Desired Settlement: $6 reimbursement for core charges, which should have been done at time of sale.

Business

Response:

All of our batteries are sold at a price that includes an exchange (core). Lead acid batteries turned in that are not core exchanges are paid at a rate of 0.25 per pound.

This customer brought in 2 batteries, was sold 2 batteries, and never charged for cores. He did not turn in any additional batteries to receive $$ for scrap return.

When the customer returned a week later with concerns he had not received $$ for his cores we explained the above. He continued to argue the point and in an effort to resolve the issue, the customer was offered $4.00. He refused to take the $4.00 and left in a very unhappy mood.

After receiving this complaint (dispute is really over $2.00 and not $6.00) we have attempted to call the customer on 4/29/13 but he has not returned our call.

We are willing to pay the customer $4.00 for his "scrap batteries" which were actually his core exchanges. This is more than fair.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Arrogant nature of this business location toward its customers is earning it some bad will. "More than fair" isnt running a customer back in for a third visit for something that should have been done during the first visit or even asserting no batteries were retained by store during 2nd visit. Money isnt the issue here as much as rude customer service.

Throwing money on counter toward a customer instead of handing it is rude customer service. Their sign refers to reimbursement for used batteries "lawn and garden batteries $3.00", batteries that were retained by this business were specifically from an electric lawn mower, not a motorcycle. By their posted sign, reimbursement is $6.00 for such batteries. Their associate didnt pay nor credit for any amount whatsoever at first visit.

Havent called as I have been out of town for work during the day, message was left 2 days ago and now this is written here.

Regards,

Business

Response:

Customer fails to give details of his demeanor in our store.

If customer is willing to provide a mailing address we will send him a check for $6.00.

Consumer

Response:

Hi

I accept the business's response with one caveat. The tone of the responses from this business from start to finish have seemed arrogant, including last reference to customer's "demeanor". I did not raise my voice, use profanity of any kind nor interact with anyone at the store in other than a civil manner at any time to request a reimbursement for the used batteries, who inexplicably did not provide for this in the first place, whatever amount was at issue.

Address they can use to mail what they are now offering here through the Revdex.com is:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, conditional upon performance of their offer.

Regards,