Battery Mart Inc

Review: In October 2013, I purchased the [redacted] PT 12V 5 amp waterproof charger through Battery Mart.com, [redacted], VA [redacted]. The item was shipped and I did not try to use it until Jan 2014. When I attached the product to a standard auto battery, the red light flashed for a fraction of a second and then turned green. The trouble shooting guide suggested this was an open circuit and to check the fuse which was fine. Ultimately I contacted Battery Mart and returned the charger which on their testing had no output. Battery Mart replaced it under warranty. The second unit I received did exactly the same thing, and now the third. Battery Mart stated they shipped tested, functional products and has refused to either return my money or ship out any more units stating this is [redacted]’s problem. In fact, the Department Manager suggested I was in some way breaking them. He referred me to [redacted].Desired Settlement: A functional product.

Business

Response:

Customer ordered a [redacted] charger on 10/06/13 and it was shipped on 10/07/13. Customer was shipped a free replacement on 2/21/14. Replacement charger was fully tested before shipping.Customer was shipped a second free replacement on 3/18/14. Replacement charger was fully tested before shipping.As of 4/22/14 customer has received three chargers and paid for one (1).We believe there is a problem related to how the customer is using his charger(s) and recommend he talk to an engineer with [redacted].Battery Mart will not send any additional units to this customer. However, we will refund his original purchase price of $81.95 when he returns the free unit shipped to him on 3/18/14.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,