Batz Dental Care Inc.

*** *** called and made an appointment for the same day, when he arrived he informed DrW*** that he was having pain DrW*** did indeed speak with the patient with potential treatment for this particular tooth in question Notes from the doctor are attached.All patients that
walk through our doors are treated with the utmost care This is very offensive and slanderous against not only DrW*** personally but the office in general

The price of $that was told to the patient was for the exam and panoramic x-ray that this needed for the doctor (this is a discounted rate that we offer the patients) We offer apprehensive patients this gas during their treatment so that they are comfortable and often times it is
necessary because of the anxiety that the patient has, if no option was given then this was informed to the staff by the doctor that the patient needed this for their procedure; otherwise options are given By no means do we force gas on any patient, we explain to them that it helps relaxes them during the procedure.The patient is relaying information when she states that "you walk by and see a nasal gas mask over unattended patients faces".....this is false- patients are not left on gas unattended, however the patient may be left unattended with oxygen only This is the exact reason that we do not offer prices over the phone as it is virtually impossible for any staff member to give an amount when the doctor did not even see the patient....as there are different codes for different types of extractions All assistants ALWAYS wear gloves when they are in any contact with patients.All staff has been re-informed of the importance of "accidentally" leaving another chart open..It appears that the patient just wants her money back; our office will refund her this money back, we will also need for her to sign a release form for this treatment.Should the patient choose this, please have her contact out office

*** ***,
In response to this complaint; please extend our apology to the patientHis account has a zero balance
Thank you,
DrsBatz & Weiner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I never received any statements or phone calls regarding this debt until August I never agreed to pay anythingThe only thing I have is a financial breakdown of the total cost of the procedure which is $1,which includes extractions, cone beam and nitrous gasYou state that the cone beam cost over $1,but why did your staff write that it only costs $500? You initlally told me I owed $1,for the cone beam because that's how much it costs yet you billed my insurance for $1,It's not an insurance issue because I was aware and so were your staff that none of the procedure would be coveredIt's an integrity issueWhy would I knowingly have a cone beam done and not schedule an appointment for the procedure? If you guys accrued interest or fees from the collection agency, that's your own fault because this account should've never been sent to collectionsI never consented to taking a cone beam, I only came for a routine exam and cleaning that dayIf you all are doing cone beam X-rays on patients and not telling them, that's the staff's faultI won't be bullied into paying anything, you already have $of my money that I forfeited on the deposit I put down.I've submitted a complaint with the Dental Board through Mental Health and Hygiene and Maryland Consumer Affairs.The only resolution I'll accept, is an apology for the inconvenience and an account balance of $on the company's letter head
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as the following is honored in a timely fashion:"It appears that the patient just wants her money back; our office will refund her this money back, we will also need for her to sign a release form for this treatment.Should the patient choose this, please have her contact out office." - Mitchell W*** (response to Revdex.com)After reviewing the message this evening, I called DrsBatz & Weiner's office at ###-###-#### 17:EST and asked for and spoke with MsMaryI explained that I was responding to the Revdex.com complaint resolution response and was informed in the message that I was to receive a full refund (in the amount of $189) and that I had to contact the office to sign a release formAfter placing me on hold, she kindly returned, asked me who sent the response, in which I told her "Mitchell W***", then she suggested I call "Barbie" tomorrow, Tuesday, December 20, 2016, between 9:and 14:ESTThat's what I'll doI'm glad they finally responded, since I have called their office and sent email(s) regarding this matter.Just in case, to let you know, if this does not get resolved amicably, then unfortunately I will have to contact you again.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Hello,My complaint with DrsBatz and Weiner, #***, was just closedHowever, I had not seen their response from 8-until I got the message closing the complaintI don't know how I missed it when it came out, but there is inaccurate information in itThey claim I have received over $in payments, but I have only received $($at time of filing complaint, another $has come in since then, which I will send them.) In any event, I'm sorry I didn't see their response, but is there any way I can re-open my complain long enough to respond? Their response also only covers $of the charges, and does not mention the other $outstanding. Thank you,*** ***

We have received an email from the patient and we have just received a certified letter from him Our office is researching this complaint in detail and have noticed that the patient has received checks from the insurance company and cashed them and has not returned any of this money to our
office; the explanation of benefits should inform the patient that payment was sent to them and not the office Our office has calculated an amount of $in which the patient has received and cashed for these services that he and the family have received Please advise the patient (which we tried to explain to him over the phone on 7-28-16) however the patient was very rude and started yelling at our employee who was trying to help, when the patient yelled "shut the *** up" our employee hung up the phone So at this time we are not able to make any adjustments until we receive all payments that are due to our office

From: Admin Assistant<AdminAsst@[redacted].com>Date: Mon, Feb 8, 2016 at 1:50 PMSubject: Re: cid [redacted] / [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: Admin Assistant <AdminAsst@[redacted].com>[redacted],Please remove this review as the patient is not fully...

providing you with all information.The patient was most certainly seen here and had a tooth removed and sinus stitch; the patient is making her own diagnosis as she did not come back nor call the office about this.  It was not until our office called her as we "trusted" her in accepting a payment plan of $50.00 per month beginning June 2015 and ending Sept 2016, that she began bashing the office, the patient continued to be very rude with the staff.  Our office even extended this agreement to July 2015 for her to begin paying of this before we forwarded this to collections and that is when she decided to write this negative review to the Revdex.com on our office who performed a service to the utmost professional manner, it was the patient who reneged on the agreement in which we tried on numerous times to work with; please remove this reviewthank you, Barbie R[redacted]Drs. Batz & W[redacted]8363 Cherry LaneLaurel, MD 20707###-###-#### (Office)###-###-#### (Fax)

From: Admin Assistant<AdminAsst@[redacted].com>Date: Mon, Feb 8, 2016 at 1:09 PMSubject: Re: cid [redacted] / [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: Admin Assistant <AdminAsst@[redacted].com>[redacted],We are disputing this complaint.  Unfortunately yes the...

doctor did cancel; however the patient did not inform the Revdex.com in this complaint that she was also a "no show" for a couple of her appointments.  By no means does any of our doctors wear the same gloves when examining different patients; they immediately remove the gloves when leaving the rooms and upon entering another room they place new gloves on.Our office is not holding any of the patients money. It is quite unfair that the patient(s) have the opportunity to complain, but not fully enclose the fullness of what had taken place, so therefore this negative review should be removed for falsely reviews.thank you, Barbie R[redacted]Drs. Batz & W[redacted]8363 Cherry LaneLaurel, MD 20707###-###-#### (Office)###-###-#### (Fax)

Our office has respectfully read the patients complaint and we disagree with it.  I am not sure as to the date in which the patient is speaking about- the patient had an appointment on 2-23-16 @ 6:30pm in which they were a no show- then another appt was on 6-15-16 in which she was seen by Dr....

Batz and then on 6-29-16 which they called to reschedule for 7-19-16...our office called and left a message on the patients voice mail indicating that Dr. Batz would not be in the office on this date and to call the office to reschedule this appt.  Our office does not feel as though we should refund the patient any money, as we did properly contact them to inform them that the doctor would not be in

To whom it may concern,
 
Once again this is quite unfair that we are getting the bad
reviews because of complaints with the insurance company.
 The patient agreed to pay for the cone beam x-ray and report
that was being read by a board certified maxiofacial oral radiologist...

(the normal
price for this over $1,500.00). 
 The patient has been receiving statements which reflect this
balance since June 2014 and it wasn’t until she went to collections that she
has started calling and reporting our office.
 We just sent an email to the patient that we would
professionally write off $1,400.00 if she would pay for the some of the cost ($500.00)
in which we incurred from the collection agency 
(our cost is $543.12).  This is
the only offer that we will offer the patient; otherwise the balance will stand
as it is.
 Again this is not fair that a business that works hard and
provides the utmost professional care to each patient that walks in the door
that we have to go against the Revdex.com and social media with patients that have reneged
on their bills.   Sincerely,Drs. Batz & Weiner

Our office is disputing this review for the following:
• We had billed everything according to the ADA (American Dental Association) & CDT (Current Dental Terminology at the time that the services were performed.
• Patient was given walk out statements of the...

services that were performed on each day
• Patient would also have received EOB (explanation of benefits) from their insurance company showing that they (insurance company) did not pay for the services that were provided and the reasoning as to this decision.
• Numerous invoices were indeed sent to the patient
• Detailed copy of spreadsheet along with letter dated 11-3-14 and the Maryland Law was sent to the patient (attached)
• Copies of statements have been sent out monthly for the last year, it isn’t until threatening letters were sent that the patient decided to inquire about this balance
I find it alarming that you the Revdex.com (Revdex.com) would choose to get involved with a local business or allow this type of complaint to reflect a local business that is doing everything according the law that is set before us. This complaint is and should be a reflection of the patient’s insurance company and not us the dental office that performed the services that were needed. Should you the Revdex.com chose to post this false accusation against our company we will not only hold the patient liable for these slanderous accusations to ruin our reputation but you the Revdex.com as well. As indicated this complaint should be against the patient’s insurance company.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our doctor had explained in detail the necessity of having this 3d ct scan done at the time for his appt; patient even returned for his follow up.  It is very alarming that this treatment was completed in 2015 and we are just now receiving any correspondence.  As a courtesy we will adjust...

this balance to reflect a zero (0) balance.

From: Admin Assistant<AdminAsst@[redacted].com>Date: Mon, Feb 8, 2016 at 1:33 PMSubject: Re: cid [redacted] / [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: Admin Assistant <AdminAsst@[redacted].com>[redacted],Please remove this negative review as the patient is not...

fully disclosing all of the information; yes the patient was seen and was referred to an Endodontist (root canal specialist). however the patient declined.  The patient has 2 insurances (1 primary and 1 secondary), the patients insurance company refused payment for some services that were rendered, and the secondary insurance did not pay at all.  Finally in July of 2015 the patient made a payment for the balance that they were responsible for and after waiting for the insurance company to pay (which they did not)our office has professionally adjusted his account to reflect a zero (0) balance.Thank you,Barbie R[redacted]Drs. Batz & W[redacted]8363 Cherry LaneLaurel, MD 20707###-###-#### (Office)###-###-#### (Fax)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. 
Regards,
[redacted]

Please reopen this complaint

We are disputing this bad review as we have sent numerous notices to the patient.
This complaint should be filed against her insurance and not us; as we have tried to collect payment from them. Attached you will find 3 open claims from 3 different insurance companies.
We have offered the...

patient to go on a payment plan to help avoid her from going to collections, patients response was “I don’t care” therefore we had no choice but to move forward with sending her to collections.
We find it very offensive that you would entertain the thought of this being published when in fact it is the insurance company and patient’s responsibility.
Please be advised that this is still indeed a debt and we will not remove from collections until this debt is paid in full.
Should this complaint escalate and be available to the public’s eye; I will have no choice but to take legal action against the patient and the Revdex.com.

Zero stars! I was seen as a new patient by Dr. Danesh around 1:30-2:00 on Sunday. I received full teeth X-rays and then was told that I need a deep cleaning treatment that will cost $400+ I then received my "cleaning" which lasted about 5 minutes or less. I am in disbelief at the lack of effort and poor service I received, how can a dentist thoroughly clean a patients teeth in less than 5 minutes? If a patient needs a so called deep cleaning treatment, wouldn't one think that a professional would put in more than a 5 minute effort to clean the patients teeth? I can not believe how quickly I was in and out of that chair, it's truly unbelievable and I am not happy at the fact that this "cleaning" will go against one of my yearly cleanings when In fact nothing was cleaned! I will definitely contact the Revdex.com if my insurance company is billed for this service. Beware of this practice! I would NEVER ever trust this place again. I knew there had to be a scheme behind these hours. The Dr. that did the cleaning had no explanation as why she took less than 5 mins to clean my teeth and didn't even argue with me on it because she knew I was right! They offered me another appointment to see a hygienist and I said HELL NO, call my insurance and let them know the service wasn't performed and that's it! I'll definitely be calling my insurance everyday to make sure my account is noted that if there is anything billed from them, I will dispute it! What a bunch of these thieves!

Review: I inquired about an invoice I received for $193 on 08/25/14. The only way to communicate your billing concerns with the office is to do so by email. I emailed the office on 08/25/14 questioning the balance and how I could dispute the charges because the treatment was done without my knowledge and advised that the office had done this before and my insurance wouldn't pay for it again. I was told the balance was for my daughters visit on 08/24/14. I advised I received the invoice prior to 08/24/14 and it was for my visit not my daughters. After several emails back and forth I was finally told on Sept 3 that the balance was sent to collections on 08/28/14. I asked who I needed to speak with and that took at least 4 emails back and forth to receive a response. I believe it is unfair and unprofessional that the staff has no idea what the charges were for and that I'm held responsible for a xrays and examination that was done previously by this office and should not have been done again. I think the account should not have gone to collection three days after I inquired about it because it could have been prevented if they would have been able to provide correct information. The staff at the office is rude. One of the employees advised me of the balance and told me at the end of the day it was my credit if I didn't pay. I feel that was an unnecessary and unprofessional comment. I am a single mother who is struggling to make ends meat and I can't afford this bill. They have sent it to collections and it is now $737.80.Desired Settlement: I would like these charges to be removed and to stop collection action.

Business

Response:

We are disputing this bad review as we have sent numerous notices to the patient.

This complaint should be filed against her insurance and not us; as we have tried to collect payment from them. Attached you will find 3 open claims from 3 different insurance companies.

We have offered the patient to go on a payment plan to help avoid her from going to collections, patients response was “I don’t care” therefore we had no choice but to move forward with sending her to collections.

We find it very offensive that you would entertain the thought of this being published when in fact it is the insurance company and patient’s responsibility.

Please be advised that this is still indeed a debt and we will not remove from collections until this debt is paid in full.

Should this complaint escalate and be available to the public’s eye; I will have no choice but to take legal action against the patient and the Revdex.com.