Batz Dental Care Inc.

Review: The dentist office does not have a billing department and does not accept phone calls related to billing. Customers can submit billing inquiries online only through a small text area over an insecure connection.An old billing item from March 2011 suddenly showed up in Jan 2013 bill. I found out that the dental office did not even file the claim to my insurance company for that. We have had visits before and after that. So it was not the insurance company issue. When my wife went to the office for the billing info (full itemization) with a 4 year old son, they threatened to call police on her. I was so upset to hear that.They were quick to employ a collection agency which finally sent us the full itemization upon request. We discussed this matter with our dental insurance company which confirmed the unreasonable billing practice by the dentists. We have a recorded case from the insurance company and are going to file complaints to state consumer protection divisions as well. I'd also like to let other consumers know about this unreasonable dentist office.Thank you.Desired Settlement: I'd like the dentist office to stop the collection process and apologize for threatening to call police on my wife when she went there for billing info with a 4 year old son.

Business

Response:

June 3, 2013

Re: Complaint number [redacted]

**. [redacted],

In reference to the above complaint number; the only reason that we would ever call the police is if there was an unruly patient here in the office that is extremely loud and being disruptive in front of other patients here in the office.

Our office also has been trying to collect this balance from this patient since 2012- our office has sent numerous statements.

This complaint should be against the patient’s insurance carrier, [redacted] and not our office.

You will also notice that the patient has signed forms (attached) stating that they will be responsible for all charges that the insurance company does not pay.

Should you need further information or have questions, please do not hesitate to contact me at the number below.

Sincerely,

Consumer

Response:

Review: [redacted]

Review: I took my daughter to Batz & Weiner Lake Dental ([redacted] Md) office for dental work over a year ago. During the visit I had to pay for the procedure up front. A year later I am receiving bills stating that I'm 90 days overdue. Since March 2014 I have filed chapter 7 bankruptcy and they were included. To date I'm still receiving billing statements. On June 29th I sent an email to billing informing them that I have included them in my bankruptcy. On July 1st I received a response stating that they did not receive any paperwork and they will continue with collections. I responded right back to the email on July 1st with my discharge paperwork attached. They responded and said everything will be taken care of but as of today I received another statement dated July 10th. I am referring to them as they because no one identified who they were. When you call the office to speak to someone they tell you to send an email to the billing office. I'm at witts end with this place and wish they stop contacting me. I even gave the the page of my discharge that states that it's against the law to try to collect on a debt that's been discharged.Desired Settlement: To stop contacting me.

Review: After I got married in Dec. 2012, I cancelled my insurance and was placed on my husband's insurance policy with [redacted] ([redacted]). I went to Batz & Weiner in June 2013 for a general cleaning and provided them with my new insurance info prior to receiving service. The info was scanned into their system and I was cleared for services to be provided. A few months later (approx. Oct. 2013), I received a bill from them for those services that were provided in June. I emailed the billing dept. (which is their only means of contacting that dept.) and questioned why I was being billed when I have insurance that pays for preventive cleaning. The billing dept. responded stating that the bill was not paid because my insurance company stated that my policy was terminated in Dec. 2012. I provided my insurance info to them via email and requested that they resubmit the claim. In addition, I called my insurance company to verify that my insurance was still active and figure out if they received any claims from my dentist office. [redacted] responded that my insurance was still active and they didn't receive any claims from them. Come to find out, the billing dept. was still billing my old insurance company. After figuring that out I emailed the billing dept. again and notified them that they were billing my old insurance company. I also provided them with my new insurance info (for the 3rd time). The dept. emailed me back and stated they would update my insurance info take care of it. About a month later, I received an email from a collection agency stating that a bill was transferred to them by my dentist. Apparently, they were still billing my old insurance company. At this time, I became frustrated and decided to physically go to the office and get this settled. One of the owners who were there refused to speak with me and stated that I should have made sure my insurance info was put into the system before I left in June; which is totally not my responsibility. Nothing was handled by the billing dept.Desired Settlement: The billing department needs to update my insurance information and contact the collection agency admitting their fault in this matter. All three credit bureaus needs to be contacted by them requesting a removal of this error. I am also owed an apology. I did what I was supposed to do as a customer by providing them with my new insurance information (3 times)and being proactive in getting this matter resolved. It was their responsibility to actually update the system and bill the right company.

Review: I went in for a visit due to pain in my gums on September 1, 2013. I was informed that my visit will be covered at 100% by Dr. [redacted]'s staff ([redacted]) prior to being seen by the dentist. Dr. [redacted] performed his exam and told me that I will need a root canal on tooth number 19 (lower molar). He also took full xrays of my teeth. Upon check out, I was told I had to pay $65 as a co-payment (not sure why) and they set me in for a root canal appointment with one of their dentists. The next day, I went to another dentist who informed me that I was misdiagnosed and that I need a root canal on another tooth, the top molar (#14). I in fact had the work done by the second dentist. I then contacted Dr. [redacted]'s office and told them about the misdiagnoses and requested a refund of my money. At first, I spoke with [redacted] and she told me that she will process my refund upon signing a release which she would email to me. Then, she sent to me an email stating that they declined to refund my co-payment and they went ahead and submitted the claim to my insurance. I called my insurance company ([redacted]) and they told me that my visit to Dr. [redacted]'s office was covered at a 100% and that I shouldn't have been charged the $65. I later emailed the office manager, [redacted], and requested the refund again and a copy of my xrays, and I have yet to hear back. I called over 5 times and left messages for [redacted] to return my call and she still hasn't. I can't believe that the dentist misdiagnosed my pain and was about to have me perform an unnecessary root canal on the wrong tooth and this office will not take accountability. They have poor customer service and overcharge their patients. They would not take action unless I told them the other dentist's name.... how awful!Desired Settlement: I would like a refund of my money along with a copy of my xrays, and an apology for the poor customer service.

Consumer

Response:

September 27, 2013

Revdex.com

Re: Complaint # [redacted]

**. [redacted],

Our office is disputing the negative review/comment for the following reason; our office also replied to the patient.

The patient arrived at our office for an emergency appointment pointing to tooth #19- which cold tested positive; we also have x-rays to confirm this diagnosis.

Patient's complaint states that they are requesting a refund of $65.00; our office will indeed reimburse her this $65.00; however she will need to sign a release and also take down all negative reviews that she has posted. While patient was here, she also kept reiterating to us that she was a lawyer; which led us to believe that she was trying to threaten us with her position.

I, also called and contacted the dentist that she went to after she left my office and indeed this dentist stated the same thing that this tooth could also be the cause of her severe pain as x-rays showed this as well.

Again, we are willing to reimburse the patient her $65.00 with the above agreement.

I have also attached the letter that we sent to the patient.

Sincerely,

Business

Response:

September 27, 2013

**. [redacted],

I received your complaint to the Revdex.com (Revdex.com). I must say that I am quite disappointed with this, as when you came into the office you pointed to tooth #19- which cold tested positive, with x-rays to confirm my diagnosis.

Your complaint states that you are requesting a refund of $65.00; I will indeed reimburse you this $65.00, however you will need to sign a release and take down this negative review from the Revdex.com. Should you choose to neglect this, I will have no other choice but to counter file a claim to not only the Revdex.com but to the Board for lawyers for your unethical behavior.

Please advise as to how you would like to resolve this matter, you may contact Barbara at the number below.

Sincerely,

Business

Response:

**. [redacted],

Please find attached our response to complaint #[redacted]

Should you have any questions, please do not hesitate to contact me.

Sincerely,

Dr. [redacted]

Review: I received a bill from Batz and Weiner dated June 10 2014 in the amount of $710. I disputed this bill. It took about a week to have get this corrected because I was given the run around. I was always told the person I needed to speak with wasn't there. After several phone calls of this I insisted on speaking with someone Batz and Weiner wrote the bill off and sent me a statement with a zero balance as of June 20, 2014. I then received a bill dated September 15, 2014 for $138 for charges from August 2014. My balance was zero on June 20 and the last time I was at Batz and Weiner was February 2014. The bill doesn't even state what the charges are for, it just says that I owe $138 and should pay immediately.Desired Settlement: I want Batz and Weiner to correct the billing errors and stop sending me bills.

Business

Response:

[redacted],

In response to this complaint; please extend our apology to the patient. His account has a zero balance.

Thank you,

Drs. Batz & Weiner

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: http://www.smileteeth.com/ On Monday July 22nd, 2013, I paid a visit to Dr's Batz & Weiner, DDS. Upon my arrival I explain that my wisdom tooth needed to be removed, and that I was in severe pain. I explain that I have been trying to save this tooth for well over 10 years, but now it's time for it to be removed. I was given several forms to complete and sign. I did this without the aide of my reading glasses, but I didn't think that it would be a problem, since I have filled out several forms in a Doctors office before. After a few minutes, I was escorted to a large X Ray machine and they took a 360 Xray of my mouth, I didn't question it because I was in so much pain, but I did wonder why they were taking all of these xrays of non affected parts of my mouth. After which I was seen by a DDS, who told me that my Wisdom tooth needed to be removed, which came as no surprise to me. He then said I would be seen by [redacted] an office assistant who would go over my charges for requested services. Well [redacted] was very rude in his overall presentation, as was his explanation of my chagres. When I questioned the amounts I was being charged he said if I don't want to have these services performed I still would be responsible for $160.00 for services already performed, when I asked to speak with a Manger I was told to visit the web site because the manager speaks to no one personally. I was told that I had only two choices that was to pay before I get the work done, or to pay and leave the office, but I would be charged a Medication $40.00 fee as well, if I decide not to have any work done. I felt as if I were at a Auto Mechanics shop and being strong armed by one of their Security officers. Batz & Weiner isn't the place to visit for your Dental services. Well since I had no other options, I went ahead with the procedure. Now just four day sofvI ran out of Medication and when I called the office I was told that my Dr was available and no other DDS would write a script for pain medication. I would never visitDesired Settlement: Have the Managers apologise for the treatment I received as well as a full explanation of chagres.

Business

Response:

**. [redacted],

Please find attached our response for complaint number [redacted].

Should you have any further questions or need any additional information, please do not hesitate to contact me at ###-###-####.

Sincerely,

Dr. [redacted]

Business

Response:

July 30, 2013

Revdex.com

Re: [redacted]

To whom it may concern,

Our office is disputing this negative review for the following reason(s):

This patient called for an emergency appointment as he was in excruciating pain- we brought the patient in. ALL patients are required to fill out our new patient forms before being seen. Once the patient has completed the forms the dental assistant will have the patient come back to the operatory at which time the patient will have to have x-rays taken (this is mandatory in order for the doctor to do a thorough examination). The x-rays that were taken were a panoramic which is an extensive x-ray of the full mouth and an individual x-ray of the specific area in which the patient is having a problem.

Before any treatment is done the patient is explained the procedure(s) that will be performed and the amount in which it will cost the patient (this cost is determined by the fee schedule from the patients insurance company). After the patient is done with treatment and is checking out, the patient is given a walk out statement that clearly indicates all the work that was done for that specific day.

I, indeed will address the employee in which the patient claims was rude to him and inform this employee of the importance of customer communication. Our office does request that all questions and or complaints be addressed to our web site so that we (office manager or my assistant) can research the problem before speaking with the patient, so that we do not have clarity before responding.

We have sent an apology letter (attached) to the patient along with another walk out statement for the procedure that was done.

Should you have any questions, or need further information, please do not hesitate to contact me at the number below.

Sincerely,

Review: I took my 3 your old daughter to Dr. Batz and W[redacted]'s Dental Office. She had a cavity in one of her teeth. I paid a $10 copay that should have covered my office visit of a basic evaluation. When the young dentist (NOT Dr. Batz,nor Dr. W[redacted]) took one look in her mouth, he declared she needed major work, and that he would not work on her mouth, that she needed to be seen by a Pediatric Dentist.

He basically did not perform any work at all on her teeth-Zero.

Additionally, his assistant did not take any x-rays (which the copay would have covered). His assistant said my daughter's mouth was too small for the x-ray equipment. So again, NOTHING was done for my daughter.

In addition, the room she was examined in was filthy, with rust in the sink, and grime covering the floor . There was a dark, unlit stairwell in the middle of the upper level (which we were on) that had a flimsy rope strung across, and any young child could have fallen down and be severely injured by these strange stairs (the rope was higher than chest level for a small child, and she could easily have slipped under it, and toppled down in the darkness).

We then left. Dr. Batz and W[redacted]'s office then sent me a bill of 84 dollars. For performing NOTHING? My copay covers basic evaluation, x-ray and cleaning, yet the office is still trying to charge me.

I feel this office is a cheat, and is just trying to bill me for services that were not provided.Desired Settlement: I ask that Dr. Batz and W[redacted] adjust their bill to $0.0 as it should be, since I paid my copay, and no services were provided.

Review: Synopsis-On Monday, August 12, 2013, I called Drs. Batz & [redacted]'s office for an emergency appointment because the night before I cracked my crown on tooth #9. When I arrived for my appointment I was given papers to sign giving the dentist permission to treat me and informed that I needed to pay $250.75 prior to treatment. I was confused about the amount that I had to pay out of pocket but I was desperate to get me crown repaired. My crown was removed, I had a x-ray of tooth #9 and then told that I needed to return the following week for another root canal (had one many years ago), my crown was put back in my mouth and I made the appointment for the following week. Four days later my crown was hanging out of my mouth again and when I returned on 8/19/13, I had to pay out of pocket $498.80 prior to being seen by the dentist. The problem - Batz & [redacted] charged me for a completely new crown and post - $1279 for the crown and $401 for the post!!In addition when I had the root canal I was charged $1156 because the dentist used a procedure or material that was not covered by my insurance!! Batz & [redacted] are participants with [redacted] and the billing office or dentist should have known what was covered and what was not. I was not consulted about this non-covered material or procedure but I had to pay $168 out of pocket. I filed a complaint with [redacted] Special Investigation Unit about this egregious act of fraud and after the investigation, it was determined that my alleged discrepancies were true and Batz & [redacted] were informed to repay the insurance company for payments for the non-existent crown and to repay me for any amount over $368.70 that I paid for services on 8/12 & 8/19. This amount was my responsibility; however, I paid $749.55 and am entitled to a refund of $380.85. Instead of sending me a refund, Batz & [redacted] sent me two bills showing that I owe $534.45!!! Unbelievable.Desired Settlement: I want my refund of $380.85 as soon as possible and I want [redacted] refunded any fees paid for a crown on tooth #9 and any other procedures that were claimed fraudulently. I want my dental records updated. Last but not least, if possible, I want this company red flagged so that people will know to check charges for services, etc on their invoices or bills. This is a refund, billing, and service issue!!

Review: "Hygiene Instruction", (Code [redacted]) at $36/ person has been charged to each one of my family members and myself without our knowledge. We neither asked for, or to our knowledge, received hygiene instruction beyond the typical Q and A, "How often do you floss and brush?" "You need to floss once a day."Desired Settlement: As I have requested at their office two months ago, as of today, I have sent 2 emails to [redacted] requesting the removal of each of these uncovered charges by the end of 2013 - in just 7 days, yet I have not heard a word from the billing department at B&W. These charges should never have been applied to our bill, and must be removed from our account - and, might I add, removed from possibly hundreds of other patients' accounts.

Review: First understand that I do not dispute the services, what I do dispute is the collection cost and the additional doctor fee that was just added....I went to the dentist 3/21/11, I received my first statement late 01/2013. I sent the dentist office a letter with my contact and insurance information on 2/12/13, I also asked that if they had a problem to get in touch with me. I assume everything was fine when I didn't hear anything back from them, until I received a collection call on 3/26/13. When I called to speak with someone in billing about the collection call; I was told that I couldn't and that all correspondence had to be through email. So I emailed them about the collection call and the email I received back was that there was an outstanding balance that needed to be paid and that was why it was turned over to collection. I tried to explain to them that this was the first statement I received and why did it take them two years to get in touch with me. They emailed me back that they did send me and my insurance companies statements (then why was I not in collection one to two years ago) now both me or the insurance could be lying. In between the back and fourth emails with the dentist office I got in touch with my insurance companies to find out that one still haven't received a claim and the other received it's first claim on 2/19/13 the insurance company sent the dentist office a form (Explanation of Benefits because they received a statement) to fill out on 2/26/13. When I emailed the dentist office on 4/3/13 about the form they stated they never received it so I emailed it to them myself. Now when I look under the claims from my insurance there's two claims one for services (437.00) another one for the [redacted] for (216.00) that's not on the original bill (and [redacted] did not service me it was another doctor). I also had the dentist office email me a copy of my ledger which does not include the doctors cost, but what it did show me is that they sent me to collection on 3/5/13.

Now my question is if you had a patient/insurance who did not pay a bill for two years, you wouldv'e had that patient/insurance company in collection a long time ago. It seems to me that someone in the dentist office dropped the ball and they are trying to manhandle me into paying the cost (which could have been paid by my insurance some time ago). Do understand that I don't have a problem in paying the bill because I did have the service done, but I don't want to have to pay the extra charges (collection cost or the added doctor fee that was just added). I just found out yesterday 4/23/13 that my insurance has denied the claim (it's past the claim limitation), I'm going to appeal this. I know I have to pay the dentist office while I appeal my insurance company but I can't pay the whole $437.00 at once but I can pay the whole thing within 3months. Can you help me.

Thank you for your time

Review: In October 2012 I went to Drs. Batz & Weiner's dental office on [redacted] in [redacted], Maryland. I went there because I had a broken tooth. They were very particular in taking my insurance information and arranging for an estimate of the cost of the services to treat the broken tooth. They ensured that I had arranged payments before performing treatment and I paid what they said was my portion of the bill using a [redacted] debit card and a [redacted] credit card. I returned for followup appointments for a temporary crown, a build up of the broken tooth, a root canal procedure, and eventually a permanent crown in December 2012 and January 2013. Throughout the process I arranged payments for the treatments according to the estimates I was provided by Drs. Batz & Weiner's billing staff. The problems started in April of 2013, when I received a letter in the mail from the dentists office claiming I had an outstanding balance of several thousand dollars. I tried calling their office, but they refused to discuss any billing matters over the phone, which I though was odd. After going in and talking to their billing staff in person they clarified that the bill must have been in reference to what my dental insurance, [redacted], was supposed to cover. The bill did not describe in any way the services I received as justification for the bill, it simply said "balance forward". After several months and discussions with my dental insurance, they did arrange to pay Drs. Batz & Weiner the amount they covered, but I recently received a letter from them which stated I owe them a balance of $1,820, with no description or breakdown of where this extra bill came from. I have visited their office in person several times to try to figure out why they are billing me for more than what they quoted me at the time I was treated, but they refuse to speak with me over the phone or in person. I wrote a letter to their office manager and received an unsatisfactory reply which did not explain the charges.Desired Settlement: I would like for Drs. Batz & Weiner to explain why I am being billed for $1820 in excess of what I was told would be my costs for dental treatment. I was under the distinct impression when the service was performed that I had already paid my share of the bill, and my insurance company has paid the costs that they cover. Drs. Batz & Weiner's staff have recently threatened to report the bill to the credit bureaus but have not explained why the bill is dramatically higher than what I was quoted.

Business

Response:

**. [redacted],

Please find attached our response to the above mentioned complaint

should you have any questions or need further information, please do not hesitate to contact me.

sincerely,

November 4, 2013

Revdex.com

RE: Complaint [redacted]

**. [redacted],

We are disputing this complaint against our office. The patient was indeed informed that he must go to [redacted] and submit his billing concern; this is and has been out office policy, the patient was indeed informed of this.

Our office has replied to the patient via email dated 9-11-13 and informed him as to what he needed to do (contact his insurance company); we also provided him with a detailed ledger of the work that he had done.

Upon coming to our office the patient is given paperwork to fill out; page “H” of this paperwork clearly states in which the patient signed: that it must be fully understood that the contract is between you and your insurance company and you are fully

responsible for any amount not paid by your insurance company. Our office does not guarantee that you insurance company will pay. We will make every attempt, at the beginning of your dental care, to receive verification of your policy and what it covers. However, if for some reason your insurance claim is denied, you are responsible for the full amount of your bill. We will not enter into a dispute with your insurance company over your claim. This is your responsibility and obligation.

With this above information, this complaint should be filed against his insurance company and not our office.

Please remove this false and inaccurate complaint.

Thank you,

Drs. Batz& Weiner

Review: I received dental services from this company earlier this year and provided my insurance information to cover the necessary charges. I received a bill stating that my account was over 90 days past due; I never received any prior notices or calls in regards to any outstanding balances or payments that may be needed.

When I called to find out why I'm getting the charges since I have insurance, I was informed that they don't talk to customers over the phone and I would need to email my question or concerns to [redacted]. I emailed the company at the address and asked for an explanation of the charges and to explain why I never received prior notices or any phone calls but got no explanation.

Instead, they sent a bill with detailed charges without explaining when or what portion of service was not paid for by my insurance.

This company has refused to speak with me over the phone in detail about the charges and provide an explanation as to why I wasn't contacted prior to the 90 day letter. I have NEVER dealt with a company like this one; who refuses to speak to customers over the phone and provide the courtesy of customer service.

I feel that I could have avoided this situation if they had contacted me earlier and explained any outstanding charges and why I am being billed.

I WILL NEVER USE THIS COMPANY FOR DENTAL SERVICES AGAIN !!!!!!

THEY DO NOT VALUE CUSTOMERS AND THEY HAVE UNSAVORY BILLING PRACTICES!!!!

Initially, I had filed a complaint but it seems as though it never went through.Desired Settlement: An explanation of why I'm being billed, what the original charges stem from before 90 days since I was not made aware of them prior to that and some CUSTOMER SERVICE, just like what every other reputable business provides.

!!!!!!!!!!! I am disputing whatever the amount current balance is !!!!!!!!!!!!!!!!

Business

Response:

**. [redacted],

Please find attached our response to complaint #[redacted].

Should you have any questions, or need further information, please do not hesitate to contact me.

thank you,

Drs. Batz & Weiner

###-###-####

?

November 4, 2013

Revdex.com

RE: Complaint [redacted]

**. [redacted],

We are disputing this complaint against our office. The patient was indeed informed that he must go to [redacted] and submit his billing concern; this is and has been out office policy, the patient was indeed informed of this.

Once the billing department receives this concern they in turn will respond back to the patient with all of the details in which steps need to be followed next (this happens after all research on our end in complete).

Patient requested a copy of his “ledger” on August 19, 2013, we sent this according to the patients request.

At the time of his receiving this, he would have seen this same balance on it then, however no complaint from the patient was addressed at that time.

The complaining patient should be upset and filing a complaint against his insurance company and not us the dental office. We did all that we could.

Please remove this false and inaccurate complaint.

Thank you,

Drs. Batz & Weiner

Review: I saw the dental agency at hand on 2/21/2014. During my visit I was charged out of pocket $325.50. I checked my insurance company to see the claims and at first there was just one claim filed in which was for $79.00 in this my insurance covered through a price that is negotiated through the 2 parties. I let my insurance company know I had been charged 325.5 and they called to see why! After a week saw another claim filed from this office for the same day but a later filing. This raised a flag to me but I was letting the insurance company handle this. In this claim I was charged $673.00 but my member rate was $411.00. The insurance company paid $188.00. This leaves a balance of $137.50. I have tried emailing the billing office numerous times and I have also filed a complaint with my insurance company.Desired Settlement: I would like my refund that is all. The dentist I saw was great but after this experience I will never go back.

Review: I went to this Dental Office on 3/5/12. They had repeated problems with the insurance filing because the specific dentist's paperwork with [redacted] was apparently not current. The payment was mistakenly sent to another dental office where this dentist also works. [redacted] had me tell them to contact them directly to track the check and straighten things out, but they refuse. Instead, they simply keep submitting claims that get refused and billing me. They are threatening to send our account to collections. More than once, they've sent multiple claims for the same charges on the same day. They submitted multiple claims for other appointments, as well. They have also suddenly , 15 months after the initial appointment, added $260.00 that they now claim are "discounts entered in error." I requested a copy of the patient ledger and it is so vague that I can't figure out how they are figuring things. There isn't even reference to which insurance claims and payments are for which appointment. The $260 was entered as a lump sum with no itemization, so I have no way of telling which discounts. I have spoken to other people in the area who have had similar problems.

We were told before the appointments what our copay would be and paid them that amount. At our current dental office, and an oral surgeon, we paid the copay requested & they submitted a single claim to each of our insurance companies. The claims reflected the exact copay that we had been asked to pay initially.

One person said that it took two years to clear up a bill with them. This dental office appears to be in the business of making money, apparently even possibly recommending unneeded procedures. We filed an earlier complaint regarding their customer service practices.Desired Settlement: I would like them to deal with the insurance company in order to get paid instead of harassing my family. I would also like an apology and our account balance corrected. We will not pay any additional balance because we already paid what they said the procedures would cost.

Because of similar stories about this office and the apparent disorganization of their billing department, I am concerned about their business practices. I don't want to see other people overpaying because they won't fight back.

Review: On Oct 15, 2012 Doctor [redacted] proceeded to do work on my left bottom molar in the very back. While doing drilling to it and a feeling, he cracked the molar directly in front of it.I didn't know at the time that the tooth was cracked because of the novocaine. It was not until the next day I notice it cracked. When I called the next day the clerk said he was not there. I have call and went to his operation, he is never there and when I did speak to other dentists he said I would have to take that matter up with Dr. [redacted], seeing how he was the one who did the work. When I called to make an appointment on 11/13/2013 because I'm in so much pain now, because of the cracked tooth, the clerk said that I couldn't because I had a bill of 6,000 dollars, and the amount had to be paid in full before I could see anyone. I have no debt with this Dentist Office so I need this matter to be cleared up, and my tooth to be fixed. They have also sent this bill to collections, when I have never received a bill.Desired Settlement: My tooth to be fixed, and the debt cleared up.