Bausch & Lomb, Inc.

I filed for an $rebateSubmitted all paperwork and box UPCI was told my submission was invalid as I was missing paperworkI refilled the needed paperwork, still not changeI then notice this is a problem with many people and their rebatesSo I knew I needed to file with the Revdex.comI did and within days, I received a phone call from Bausch & LombI was told they have checked all my paper work and don't know why it was rejectedI was told I would have to wait a bit for the rebate to be processedI said ok then I will waitBausch & Lomb then completed the needed info on the Revdex.com site and I was forced to close the previous submission out as satisfactory, but I added, if my rebate showsTHE REBATE HAS NOT SHOWN UP, MONTHS LATERMy Bausch & Lomb tracking number is *** Promotion: Save up to $on ULTRA for Presbyopia(16-58642) My first Revdex.com filing is Complaint ID#: *** This is sad that a large cooperation like this, sets up rebates and does not comply with their own rulesEven worse that they had the nerve to call me and not follow through on the Revdex.com agreement we hadThis rebate needs to be mailed out right awayI am not going away until it doesI would never have bought a years supply of these, but the rebate enticed me to do soNow we know whyI will be talking to my eye doctor and informing him of this trouble tooPLEASE STOP RIPPING OF YOUR CUSTOMERSI want Bausch and Lomb to complete this transactionI want my $card sent to me in the mail right awayNo more weeks to waitI have waited long enough

Thank you for contacting Bausch + Lomb regarding Ms***'s contact lens rebate claimWe apologize that Ms***'s rebate was denied in error and regret any inconvenience this has causedIt is never our intention to frustrate our customers, and are happy to report that Ms***'s rebate
card in the amount of $will be mailed on June 9, The card will arrive by US Postal Service within business days from mail dateOur Consumer Affairs team can be reached at ###-###-#### Monday-Friday from 9:a.m- 5:p.mEST., and is always happy to assist with rebates or other product inquiriesWe thank Ms*** for allowing us to assist with her rebate claim and hope that she will continue to use and enjoy our lenses for years to comeKind regards, Gina

We apologize for any inconvenience this situation has caused There are some rebates that require a PLUS code and it seems there was some confusion at the rebate center. We have approved the rebate and it has been sent to the consumer

We apolgoize for any inconvenienceWe have reviewed the complaint and have had the rebate expedited. Thank you for choosing Bausch + Lomb

We are sorry for any inconvenience this has causedThe rebate has been approved and is on its way to youThank you for using our products!!

We apologize for any inconvenience this situation may have causedThe rebate has been approved and the consumer will be receiving the amount requested

We apologize for any inconvenience this situation has caused. We have spoken to the consumer and a rebate has been issued

Thank you for choosing Bausch + LombAfter reviewing the rebate, it was submitted after the day requirementHowever we have had the $rebate approved and expeditedWe left a message with the consumer letting them know the rebate is being processed

Thank you for making us aware of Mr***'s rebate concernWe regret that his rebate has
taken longer than our standard day time frameWe sincerely apologize for the delay and for his frustration in having to make multiple calls to the rebate center In
order to make this
right as soon as possible, the rebate was expedited and has been mailed
We
value the consumers of our products and any delay in our rebate process is
unintentionalWe thank Mr*** for using our lenses
Kind
regards,
Gina

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have worked with this consumer to process her rebateWe have received all necessary paperwork and will be approving her rebate

Thank you for contacting us regarding Ms***'s rebate concernWe regret that her rebate has taken longer than our standard day time frameWe have expedited the rebate card and are pleased that Ms*** now has itWe appreciate her patience and sincerely apologize for the additional
wait time. We value the consumers of our products and any delay in our rebate process is unintentional. We thank Ms*** for using our lensesKind regards, Gina

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

We are happy that we were able to help this consumerThe rebate has been expedited, we have spoken with this consumer and advised when he can expect to receive his rebate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, Pending, me receiving the Rebate as stated*** ***

Thank you for contacting Bausch + Lomb regarding this consumer's contact lens rebateWe are sorry to hear that the rebate submission was denied in errorWe have contacted the consumer directly to let him know that the rebate card is being processed and will mail early next weekAny delay in our
rebate process is unintentional and we regret any inconvenience this may have caused our consumerWe thank him for using our lenses.Thank you

At this time there was no record of a submission for this rebateWe did contact the consumer and requested copies of the submissionThe consumer is mailing these copies to us, once received we will process the rebate
We aplogize for any inconvenience this may have caused

Thank
you for contacting Bausch + Lomb regarding Ms. [redacted]'s contact lens rebate.
We are sorry to hear that her rebate submission was denied. We have contacted Ms. [redacted] directly to apologize and let her know that we have approved her rebate in the amount of $140.00.  To make this right as...

soon as possible, we are expediting the processing of the rebate card and it will mail early next week.
Any delay in the approval of a rebate is unintentional and we
regret any inconvenience this may have caused. We thank Ms. [redacted] for using our lenses.
Kind
regards,
Gina

Thank you for contacting Bausch + Lomb, we apologize for any inconvenience. The rebate was mailed out on 11/30/16, please allow up to 2 weeks to receive. Thank you for choosing Bausch + Lomb.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]