Bausch & Lomb, Inc.

Thank you for making us aware of this consumer's concern.Any delay in our response is unintentional and we regret any inconvenience this consumer may have encountered. To make this right as quickly as possible, we have expedited the refund and have spoken to the consumer to relay our...

apologies.We appreciate her patronage and hope that she will continue to use and enjoy our products in the future.

Thank you for contacting us regarding Mr. [redacted]'s contact lens rebate.We are very sorry that we did not receive his original rebate submission. The re-submission was received, and we have asked for it to be expedited. The $70 rebate card is being created and will mail early next week.We apologize...

for any inconvenience. We value the consumers of our products and any delay in our rebate process is unintentional. We thank Mr. [redacted] for using our product and we hope that he will continue to wear and enjoy our lenses for years to come. Kind regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I was told this would be done 2 weeks ago.
Regards,
[redacted]

We apologize for any inconvenience this has caused.  The rebate in question has been issued.  Thank you for your patience.

We apologize for any inconvenience this has caused.  The rebate was mailed in March.  Thank you for using Bausch + Lomb products.

Thank you for following-up with us on this consumer complaint regarding a contact lens rebate. While we did receive an online submission with this consumer's information, we did not receive any supporting documentation in the mail regarding the rebate. We apologize if the information was lost in the...

mail or misplaced at the rebate center. We did approve and expedite the $100 rebate card last month and it has since been mailed to the consumer. We value the consumers of our products and any delay in our rebate process is unintentional. We apologize to the consumer for any inconvenience, and thank you and the consumer for bringing this matter to our attention. Kind regards, Gina

We apologize for any inconvenience this rebate situation has caused.  The rebate card has been issued.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are happy to help this consumer in any way we can. We have reached out several times and are awaiting their reply so we may further assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and once again this company is being...

less than honest on their reply on the resolution of this complaint.  They DID NOT mail the mail the rebate card as they stated in March, 2017.  I did finally receive the rebate card on April 18th, 2017 and it was postmarked April 10th, 2017.  I truly believe that if I had not complained to the Revdex.com about this issue, this company would not have complied with their obligation to send me the rebate that was owed.I will no longer be using Bausch+Lomb products in the future and hope that others will avoid them as well.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:I called and talked to Michelle, she was very nice and said she would honor the company's promise for the rebate as long as I...

sent the receipt again. She said the rebate will be mailed to me within 2 weeks. ... once again, thank you for your help in resolving this issue. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] I have not received any explanation why the pills were melted to the bottom of the container. I was told it was being looked into and that information would be provided to me. It is very important that this not be overlooked if B & L would like to retain me as a customer.

Thank you for contacting
us regarding Ms. [redacted]'s contact lens rebate.
We apologize for the delay in receiving her rebate. We regret that the rebate has taken longer than our standard 60 day time frame,
and apologize for any inconvenience.
In order to make this right as soon as...

possible,
we have expedited the rebate. The rebate card is being created and will mail
early next week.
We value the consumers of our products and any
delay in our rebate process is unintentional. We thank Ms. [redacted] for using
our lenses and hope that she will continue to use and enjoy our lenses for
years to come.
Kind regards,
Gina

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Thank you for contacting Bausch + Lomb regarding this consumer's contact lens rebate. We are sorry to hear that the rebate submission was denied. We have reviewed the claim and are happy to approve the rebate in the amount of $85. Any delay in the approval of a rebate is unintentional and...

we regret any inconvenience this may have caused our consumer. B+L’s Consumer Affairs team can always be reached Monday through Friday from 9:00 a.m. to 5:00 p.m. EST for rebate questions or product inquiries. Thank you.

We apolgize for any inconvenience. The rebate has been issued. Thank you for using Bausch + Lomb.