Bay Area FasTrak

Got a notice of a black picture with no car image. Car was 500+ miles away from said violation point and time. Thank God I have a goecode picture 30 minutes before that time. How does this error occur other than pure stupidity and defective software systems? Seriously let's get some more class action suits going so they fix their problems vs wasting out times and I am sure some people just pay the violation. What a waste of my valuable time trying to fix this with nothing even near close of a real violation.

Had a settlement payment, before their class action lawsuit for sending out violations without notice. Sent credit info and invoice they sent me by mail, they said they never got it and told me to send by Fax. Sent by Fax April 12th and April 29th with verified fax service Efax saying it was successful. Fastrak says they never got either, then they told me to email them my payment. 3 days later I receive and email saying I can't pay by mail. I called and spoke to Supervisor Kendall Employee ID# 26554 and #Rebecca 26576, they intentionally tried to tell me to email again after all of this which is not a policy even stated on the website. Then they told me I'm not allowed to fax it in and I should mail it again, IT SAYS YOU CAN FAX PAYMENTS ON THE INVOICE ITSELF.

I was intentionally lied to with the intent to gain my money since they have no business right now and I am losing out financially because of their FRAUD.

Why is Fastrak a private entity scamming the entire Bay Area, we need to vote out private entities from transportation and take back our city roads, highways, bridges.

We have attempted to contact the customer and have been unable to reach herWe have sent a letter to the customer request her to contact us so we may further assist her in the dispute

We have spoken to [redacted] regarding his disputePer Mr [redacted] he stated that he paid $at the toll plaza, and he should not have to pay twice for the same toll crossingWe had explained that the payment received for $was for another bridge and the Golden Gate Bridge does not have toll attendance and is electronic tollingWe had also advised him how the Golden Gate Bridge worksPer [redacted] he stated he will review it travel his route for and confirm that he travelled over two bridges and determine where he paid the tollHe also stated that he will make a payment for the invoice [redacted] he is disputingWe have advised him the invoice is for the toll amount only and once the notice is paid no further action is required

We have spoken the [redacted] regarding the his dispute and advised him all the transaction have been dismissed and transferred to the correct partyWe have also advised him his plate was flagged to prevent future issues and a letter was sent to the correct party to replace their toll tag

We have attempted to contact [redacted] several times and have continuously left messages for her, we have been unable to reach herWe have also mailed notices to the customer requesting she contact our office so we may assist her with the disputePer the customers original dispute to have the $penalty fee credited back to her has been processed, a check for $was mailed to [redacted] on to the address of [redacted] ***The issue has been resolved but we are unable to confirm this with the customer due to she has not attempted to contact us back

Complaint: [redacted] I am rejecting this response because: They never spoke to me about the matterI called them several timesThe matter was not resolvedThey will not refund the monies they overcharged the rental car company, who in turn charged meEven though I have a receipt from the toll company, stating that I paid the tollCharged me over $more than the cost of the toll150% profit.Sincerely, [redacted]

I want this complaint to stay open till the process is completedIn order for fastrak to do an admin review of my account, I had to pay the fees in full, even if I feel I was not at fault, and submit a request to review

We have spoken to [redacted] regarding his dispute for the notices that escalated to the registration of his vehicleWe have advised ** [redacted] the notices are due to a negative balance on his account prior to it closing** [redacted] stated he paid notices in July of at DMV, we advised him the notices he paid were from May and June of He also inquired why the recent notices from March and April of were not associated to the registration since they were over days old and should have been added on holdI explained to [redacted] that it takes longer for DMV to pick up the notices, I also explained that we have the gap so customers can just pay the toll from their account instead of the notices with the penalty feePer the customer he was not satisfied with the results of the outcome of the decision and stated he will take legal actionDue the customer stating that we have stopped communication and forwarded the information to our Agency and appropriate department

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThese people are terrible and continue to beTheir policy's are itic and the same can be said about how they "educate" people of themThe customer service representatives are agitatingEven the response to this was unprofessional and pettyThis company is awfulSincerely, [redacted]

We have contacted [redacted] regarding her dispute, and she advised us that the issue was resolved on and no further action is required on our part

We have attempted to contact [redacted] regarding his dispute, we attempted to contact him on 03.21, and and were unable to reach him [redacted] contacted us on and we provided him with an email address to send the document he requested originally in his dispute and he stated he would forward the document by As of the form was not received and we attempted to contact him again with no replyWe have sent [redacted] a letter requesting him to contact us so we may assist him further

Complaint: [redacted] I am rejecting this response because:the issue has not been resolvedI was instructed by multiple staff at FasTrak that I could only have my case looked over AFTER I paid in fullThey have given me the run around and have refused to produce information as to where all my payments were going if not my accountPlease assist me in getting this resolvedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: A customer service representative named Arthur did in fact call me on 5/from Revdex.com to inform me days ago that I would be receiving a refund of $within 5-business days However, business days have gone by and I have still not been credited any refund to this point so I am disappointed that again, they have failed to keep their word and resolve the issue I hope that they can respond to this request promptly and I will gladly adjust my Revdex.com response accordingly to reflect those ***es Sincerely, [redacted] ***

We have spoken to [redacted] regarding his dispute for the express lanes, and have resolved the issue Per review of the account Mr [redacted] was credited back all the tolls he had originally disputed and we have advised him of the outcome and per Mr [redacted] no further action is required

We have spoken the Mr [redacted] regarding his dispute and have resolved the issueThe account was requested to close out and the remaining balance of $will be credited back to him via checkWe had also deactivated the toll tag due to no it did not match his driving pattern, the device was not charged to himPer the conversation he was satisfied with the results he was also advised that he should receive the refund in 10-business days

We have spoken to *** *** regarding her dispute, and have resolved itAfter speaking to April we have removed her card and informed her how to make sure it does not stay on file when she is applying a payment onlineApril was in inquiring why her replenishment was $and we attempted to
educate her but she continued to interrupt not allowing us to fully educate her how FasTrak replenishment workedMiss O'Neill confirmed her card was removed and disconnected the callNo further action is required by FasTrak

We have attempted to contact the customer on and and have been unable to reach himWe have also sent a letter to the customer request he contact us back so we may assist him in further in his dispute

We have spoken to *** *** and assisted him in determining how his old account was closed and how the notices on the vehicle escalated to the registration of his vehicle. *** *** paid the settlement offer that we had provided and we also advised him how he can dispute the charges
further if he is unsatisfied with the results. We have mailed him an administrative review form so he may dispute the fees further

I have yet to receive a response from FasTrak regarding my case filed with Revdex.com