Bay Area FasTrak

Issue has been resolved directly with the consumer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to meIn addition to these actions, I was assured that the business would address the timeliness and accuracy of their billing. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I have called back the persons whom called and left two or more messages still have not been returnedI have not recevied any recent
letter about an updated settlement offer to clear the fast track payments owingI still wiling to get a fair settlement offer for them however that has not happenI willing to work with them if they are willing to work with me
Sincerely,*** ***

We have spoken to *** and she has provided us a copy of the release of liability indicating the vehicle that received the notices was sold prior to the occurrence dateWe have waived the notice out of her name and requested for the $payment she made credited back to herWe have advised her
she should receive the payment in 7-days and no further action is requiredA letter was forwarded to her indicating the notice was waived

We have spoken to *** *** regarding her dispute for the notice from 2013. We have advised her she may disregard the notice since she is not the registered owner of the plate nor did she have possession of the vehicle. We have also advised her that it was information that she
was provided was incorrect and apologized for the inconveniencePer Mrs*** she was satisfied with the results and stated no further action is required

Complaint: ***I am rejecting this response because: I am not sure what methods they have used to contact me
but I have not received any communication from them I do hope I receive a letter like their message states Email at *** or a phone call at ###-###-#### would also be fine I am looking forward to resolving this as soon as possible Sincerely,*** ***

We have spoken to *** *** regarding her dispute for the FasTtrak tag depositWe have adjusted the charged and credited back the $a check was issued as of and forwarded to her

We have spoken to Mr*** regarding his complaint and have corrected the image issueAll the notices he has received have been transferred to the correct license plate and we have placed his plate on a bad image account to prevent future issuesWe have also advise the correct party of the issue
and are attempting to correct there tag so it may read correctlyPer the conversation with Mr*** he stated that he will be okay with the steps that have been taken but will monitor his mail to see if he gets any other notices and contact us backWe have also provided him with a contact number in the case of the issues continues

We have spoken to *** *** regarding her dispute, and how the notices occurredWe have advised her the notices were due to DMV did not provide FasTrak with the correct mailing address to send the noticesWe have lowered the notices down to the toll amount only, *** *** was advised the
toll for all the notices is $Per *** *** she stated she is unable to pay the notices at this time and will talk with her partner and call back to resolve to noticesShe was also advised once the notices are paid no further action will be required and all notices on the plate will be resolved

We have attempted to contact *** *** and were unable to reach himWe have sent him a letter requesting he contact us at his convenience so we may assist him further

We have spoken to *** *** regarding his dispute for the payment not postingWe have explained to *** why the original payment did not go through and how the One-Time Payment accounts workPer the conversations all issue have been resolved and no further action is required

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sincerely, *** ***

Final Consumer Response /* (2000, 6, 2015/06/08) */
The issue has now been resolved and the account was refunded. The complaint can be closed.

Complaint:...

[redacted]I am rejecting this response because:
A customer service representative named Arthur did in fact call me on 5/12 from Revdex.com to inform me 10 days ago that I would be receiving a refund of $40 within 5-7 business days.  However, 7 business days have gone by and I have still not been credited any refund to this point so I am disappointed that again, they have failed to keep their word and resolve the issue.  I hope that they can respond to this request promptly and I will gladly adjust my Revdex.com response accordingly to reflect those [redacted]es. 
Sincerely,[redacted]

We have spoken to [redacted] regarding the payment he made on 06.07.2017 for $51.00, we advised him the payment went to pay off a negative balance on a prior account which was at negative $30.00 and the remaining $21.00 was requested to be credited back to him. We advised he should receive the refund for...

$21.00 back in 5-7 days. We had also explained how his prior account was closed and became negative with an owed balance. He stated he was satisfied with the results and no further action is required.

We have spoken to [redacted] and advised him the check was sent to him. He had stated that he had received the check today (05.25.2017) and he was satisfied with the results. No further action is required.

Complaint: [redacted]I am rejecting this response because: The complaint is in a pending process. When I filed a complaint with Revdex.com, I received a call from Art with Fastrak within 24 hours. He gave me very detailed information that I was not given from past supervisors. Art provided excellent customer service and went above and beyond to make sure I was given all the correct information. Art is by far the only person at fastrak with compassion, that I have come encounter with.
The reason this is pending is because I'm not responsible for a majority of the fee's on my account and the only way Fastrak is to review this is if I pay all violations in full, then submit an admin review. I've paid all violations in good faith I will have a fair admin review.Sincerely,[redacted]

We have spoken to [redacted] regarding his dispute for the express lanes, and have resolved the issue.  Per review of the account Mr. [redacted] was credited back all the tolls he had originally disputed and we have advised him of the outcome and per Mr. [redacted] no further action is required.

We have spoken to [redacted] regarding his complaint and have address the issue. We have adjusted the $20 tag deposit for each of the devices he had returned to FasTrak. [redacted] was advised that he will receive a $40 credited back in 5-7 business days and no further action is required.

Complaint: [redacted]I am rejecting this response because:the issue has not been resolved. I was instructed by multiple staff at FasTrak that I could only have my case...

looked over AFTER I paid in full. They have given me the run around and have refused to produce information as to where all my payments were going if not my account. Please assist me in getting this resolved. Sincerely,[redacted]