Bay Capital Management Group

Better Business...

Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I"ve been told on multiple occasions that media has been shipped.   Yet, it is either lost in the mail or never gets to you.   As I stated before, I need a refund- not media
Regards,
[redacted]

I have known Bay Capital Management since September of 2011 and have had wonderful experiences with their business and their owners.
I wanted to compliment them on their recent 5 year anniversary and thank them for their reliable, trustworthy business ethics and the profitable debt we have purchased from them several times.

Mr. [redacted] requested a contract for a file dated 9/4/2015 and he wired his funds on 9/9/2015 his file was delivered to him on 9/10/2015.  Mr. [redacted] has had the file he purchased since 9/10/2015 and has acknowledged he did in fact receive his file.

The media was delivered to your office on 1/2/2016 at 4:08 PM and was signed for by [redacted].

I have replaced Ms. [redacted] entire file, including the batch information that she requested at no additional charge.  We kept an open line of communication with Ms. [redacted] and kept her updated during the entire process.

Ms. [redacted]'s I have read your complaint and the notes in the account as well.  The associate verified your information with you and you acknowledge that all information was correct.  I can assure you that our company is not fraudulent and we do own your account.  We will cease and...

desist all calls and settle your account for the amount you have paid.  You will receive a letter stating that the account is settled to the address you have provided.

For file that Mr. [redacted] wanted to purchase, it was explained to him that his company had to be pre-approved by the issuer.  Mr. [redacted] wanted us to locate another file for him which we did and had it ready to be sent to him.  At that time Mr. [redacted] stated he did not want the file...

and requested a refund.  We kept him informed and updated throughout this process.  Full refund was sent to Mr. [redacted] on 5/9/2016 per his request.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Bay Capital Management Group, LLC regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Bay Capital Management Group, LLC regarding...

complaint ID [redacted].
Regards,
[redacted]

Review: I purchased a hsbc file from this company May 3,2016. it took them a week and half to issue the file to me. Once I received the pro folio I import them into my collection software and generated 349 letters and mailed off at .48 per letter. I began to receive calls advising that they have never had this type on account , debtor deceased and lots of letters from debtor filing a lawsuit because they think I have filed a scam. I spoke with Barbara and Phillip who said they will issue me another file I have been waiting two weeks and feel like they are stalling. I have requested for my money back numerous of times. This company is a complete rip off and need to be shut down. I have a office full of employees with nothing to work. This not fair and want something done!!!Desired Settlement: $6970.79-cost of pro folio

$167.52- Returned Mail

$300.00-Phone

$5000.00-Employees Salary who I hired to work file and they no longer anything

Business

Response:

I have replaced Ms. [redacted] entire file, including the batch information that she requested at no additional charge. We kept an open line of communication with Ms. [redacted] and kept her updated during the entire process.

Review: I purchased a portfolio from this company on april 14th in the amount of over $14000. They guaranteed to deliver within 3 business days. However, 2 weeks later nothing but excuses were handed over to me. I requested a refund as it is promised in the contract and another 2 weeks of excuses handed over to me. I spoke with the owner, she has no sense of urgency to refund anything filling my inboxes with new excuses everyday. This is horrible business practices and I wouldn't recommend anyone to do business with them! I want my money backDesired Settlement: I want a full refund immediately! No more excuses no more waiting its been a month!

Business

Response:

For file that Mr. [redacted] wanted to purchase, it was explained to him that his company had to be pre-approved by the issuer. Mr. [redacted] wanted us to locate another file for him which we did and had it ready to be sent to him. At that time Mr. [redacted] stated he did not want the file and requested a refund. We kept him informed and updated throughout this process. Full refund was sent to Mr. [redacted] on 5/9/2016 per his request.

Review: Over one year ago, our company purchased a debt portfolio from Bay Capital consisting of roughly 250 files. As of today, we have not received all of the file materials we were supposed to receive. In addition, we have received numerous calls from individuals advising that they have never had an account with the original creditor. We have emailed and called Barbara O'Daire at Bay Capital several times and keep getting the run around. Now, we're not getting any return calls or emails at all.Desired Settlement: Full refund of the amount paid for the portfolio.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Bay Capital Management Group, LLC regarding complaint ID [redacted].

Regards,

Review: This company is fraudulent. They buy accounts from companies and harass you about paying them even when you've stated that the account doesn't belong to you. The first person that called me from this company told me that the only way I could get documents to help me prove this wasn't my case would be to set up payment arrangements and once I paid it off they would give me documents that would help. They got me out of $400+ dollars and still seeking money. They gave me dates when the account was started but the information associated with the account doesn't match up according to the time frame so therefore their hacking people's lives to obtain information on them to make the cases and accounts seem real just to get money out of them. I will be filing a fraud cases against them as well. Also the people that work for this company is rude and disrespectful I don't know how this business is even accredited by the Revdex.com just a disgrace to real working people.Desired Settlement: I would like no further contact from this company and I would like a refund for the money they received from me based on a led they told

Business

Response:

Ms. [redacted]'s I have read your complaint and the notes in the account as well. The associate verified your information with you and you acknowledge that all information was correct. I can assure you that our company is not fraudulent and we do own your account. We will cease and desist all calls and settle your account for the amount you have paid. You will receive a letter stating that the account is settled to the address you have provided.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: This company has claimed a business relationship with me that does not, and has never existed. I was recently made aware that they appear on my [redacted] credit report as an original creditor of an unpaid debt. They go so far as to report a date of first delinquency for this fictitious debt of 9/2014. I believe this company is a junk debt buyer and re-seller, if this is the case they should definitely be well enough versed in the [redacted], to avoid this kind of violation. This file is so full of errors that that it would be a field day for even a minimally experienced litigator. I am astounded that any company would be so negligent in the practice of their core business function. At the very least I can prove deliberate re-aging of a debt [redacted], to wit, I have a credit report in my hand that shows they (or their agent) used the [redacted] system to upload a credit file in November of 2014, which reports a[redacted] of September 2014. Unless they can prove that I borrowed money or received goods or services from them and stipulated that I would pay or repay this obligation in September of 2014, they are at the very least guilty of re-aging. They know they are guilty of far worse. I am filling this Revdex.com complaint as a courtesy, all of the evidence I need to use regulatory or judicial recourse is already in my hand. I am giving this company one last chance to make this right, before I exercise the rights I have under Federal and Pennsylvania law.Desired Settlement: I will need this company to prove to me that this file has been removed from all of my credit reports. They will, further more, need to assure me that they will never attempt to report, re-sell, or collect on this, or any any other file with my name on it, in the future. If they have sold or licensed this "debt" they will need to show proof that the have re-purchased it and recalled any license that they may have granted a third party for collection or reporting purposes. They must admit fault under the [redacted] by letter. I will defer any further action as long as these terms are met, and adhered to.

Business

Response:

We are currently reviewing this matter internally. All collections have ceased on this account and a request to the credit bureaus has been sent for deletion of this trade line.

Review: This collection agency is harassing me due to a pay day loan from about 7 years ago. They purchased the debt from another collection agency. They continue to harass me at work and make threats regarding this debt. Multiple people from the same agency call me regarding the same debt. They leave sarcastic unnecessary voicemails on both my work and cell phone.Desired Settlement: I would like for them to stop harassing me immediately!! Do not call me anymore!

Business

Response:

We contacted Ms. [redacted] on March 12, 2015 she advised us she would pay the original balance which we agreed to accept asked for the mailing address which was given to her. Ms. [redacted] was contacted again on March 18th to advise her we had not received her payment and she hung up on us. Ms. [redacted] was contacted on April 3rd, and she stated she had not received the email we sent her on the settlement offer advised her to check her junk mail Ms. [redacted] did and located the email again Ms. [redacted] stated she would mail her payment. April 16th we contacted Ms. [redacted] and she advised us she had been in the hospital for a week and not to call her at work anymore the call ended. Ms. [redacted] work number has been removed from her file.

Review: Extremely rude and harassing phone calls from collection agency after I told them to stop and verified it was not my debt. File contains information that debt unrelated to me. Not my address. Not my SSN. Said they would continue harassing calls to my place of work until I go to my police dept and send them a fraud complaint. This is not a fraud. This is a debt unrelated to me. Refused to provide address for agent for service of process claiming they are a "[redacted]"Desired Settlement: Apology within 24 hours. Written verification that this company will never contact me again. 24 hours is the same time period they gave me before they said they would send people to my place of business to harass me.

Business

Response:

I have reviewed [redacted] complaint and have taken the appropriate action to close the file. I have also contacted [redacted] office and he was not available so I left my name and number for a return call.

Review: I purchase debt from these guys about 2 months ago and I have not yet made a dime. The first time they sent me the wrong file and my company wasted time working it for weeks and we found out it was no good; [redacted] the agent I spoke with said she found out the paper was contingency paper. So than we were sent another file I ask for store front once again exactly what I paid for and [redacted] the owner gave me online debt. I have not made a dime off the debt, also it didn't have an single number on the file just Name birthday social security number etc. I paid over 5000 for debt and haven't even made half of that. I wouldn't recommend them to anyone. After I Paid for debit took almost a week to send over file. I am very disappointed; [redacted] was very slow on returning phone calls. I will Never purchase from them again. [redacted] promise to call to see how the second file was going and I never heard from her again.Desired Settlement: I would like half of my money back or the file in which I paid for.

Business

Response:

[redacted] was sent a masked file to review then [redacted] called in and the file was discussed in great detail with him and the sales associate. The masked file and the unmasked file contained identical information that [redacted] reviewed. After reviewing the file [redacted] called back and said he wanted to contract the file. I'm very confused by the comment that they have collected a dime then state they have collected half of their investment. Every company has a different model for collecting and skipping their accounts.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I believe this file should be replace in which I asked for or half of my money back. I ask for store front and was giving online ( [redacted]). The paper is no good and I would not recommend no one to buy from this company, they are very slow in getting things done. Once they receive your money the leave you hanging and give you any type of portfolio. I rate them as a Scam. We been collecting for years and never had this issue before.

Regards,

Review: We purchased a portfolio from this company back a few months ago. The representative that I did the contract with her name is Brenda H[redacted]. The portfolio that we purchased was for $4999.80 (roughly 480 accounts). I have not collected a dime from this portfolio. I also send the account to an outside skip agency just to make sure that we did no overlook vital information. When the accounts came back from the Skip it was the exact same information that I had retrieved through my skipping. I called Bay Capital management group and tried speaking with someone. When you call and ask for the owner they will tell you that she is in a meeting. Over a 3 week course I continued to contact this company about this particular portfolio that we purchased, still not speaking with someone about this mess, I told the secretary that because we live in Virginia and not too far we will just make a visit there. Immediately she put me on hold and Barabra O[redacted] answers. Now she is the owner which she explained. I explained to her that the portfolio that we purchased was a bad one have not one single account is collectable. I explained to her that we have Bankruptcy accounts, cease and desist accounts, bank fraud account. Come to find out they had sold us online payday loans. I had advised Brenda that I did not want the online accounts from the beginning. [redacted] assured me that they were not. After I explained this to Barabra, I asked for the refund which it states in the contract. [redacted] stated that this is what the contract says “If the accounts are found uncollectable we can change out the bad account or give a refund”. She said that “I will replace the accounts first. So it took a couple of days to send another file over. After viewing that file, I found that these were just as uncollectable as the first account s that were purchased and a later date then what we agreed. Barabra stated that she will not give the money back .Desired Settlement: I would like my money back

Business

Response:

I have never spoken with K[redacted] and I have received no messages from him. I have had several conversations with [redacted] Faulkner in reference to the file they purchased. I advised [redacted] to send the putback sheet with the BK, Deceased, and Fraud with supporting documents that are required. I have not received the putback sheet from her to review. The masked file was sent to [redacted] to review and perform due diligence on before deciding to purchase the file. BCMG has sold numerous BMG files and the buyers have done very well with them and have come back to purchase more.

Consumer

Response:

I have [redacted] the portfolio that we purchased. I havealso [redacted] the batching sheet where we sent 150 account to [redacted] skip companyso these account can get skip thoroughly. I have also [redacted] the Put back sheet which [redacted] received via email on Thursday August 13 @2:39. Spoke with on the 19th stated that she still had not received the Put back. I sent Put Back again on Wed the 19th @ 8:37. She then sent over the New with the tx accounts. Through my findings, I have foundthat these accounts were set up online. The customers were sent a check in theamount of $50.00 and when they were cashed at their local bank the company BMGand other online companies charged the customer between $200-500. We are unableto collect on these accounts due to them being labeled by the CFBP as fraudaccounts. The CFBP in now in the process of forcing these companies to refund these typesof customers that were scammed out of their money. Bayview Management called last week on 09/03/2015 about 10:30 am, when I answeredthe there was no one on the line and I was hung up on. When I called back thesecretary stated that the Owner was in a meeting. I received anothercall on the same day around 2pm est , the scenario happened. When we initially spoke with Barabra O[redacted] she statedthat per the contract she can swap out the accounts for what is uncollectable.She sent over [redacted] check cashing loans that the date was charged off from2010-2011. I advised her that theseaccounts were later than we originally agreed and also they have TX accountsthat we did not want as well . She stated that she would not be able to accommodatewhat we were looking for , the amount that we spent and we would also lose somemoney one getting the new portfolio. I asked for refund. She that she would beunable to refund because she has a choice to either swap out accounts or giverefund. From this point we have not been able to communicate with her becauseshe is in a meeting every single day and all day.

Business

Response:

I have reviewed the putback sheet and there is missing information on the BK's. (no case number nor date filed) For customers that are marked Paid Prior there is no supporting documentation from the customer that shows they paid the account in question. I have returned all of [redacted] calls. I have attempted to replace the file with several different portfolio's but [redacted] has not accepted any of the files.

Consumer

Response:

Section 4 of the contract. It states that if bad account are found that she would replace these accounts or give refund for those set for. the whole purchase of the portfolio were bad and then when she did send us the new portfolio she sent us later account which we agreed apon. The portfolio previously sent charge off date of 2010 and had already been with another agency. The accounts that she keeps sending are uncollectable accounts she knows that account over 5 years and later have no chance of being collected. We have requested a full refund of the $4999.80.

Business

Response:

I have sent [redacted] over several files to review I have not heard anything from you nor [redacted]. I cannot work with you if you do not respond to me.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

She is stating that she can not work with us. We are responding. When ever you call her office she is unavailable and in meeting or even out of the office. The portfolio's that [redacted] is sending over are over 5 to 6 years old. As I had stated before this is zombie debt and we are unable to collect on these accounts. We want a refund due to working with this company and there has been no resolution. The latest account she sent over where over the age limit in and uncollectable. So we have been trying to work with the her but she keeps sending over bad accounts.

Regards,

Review: This company wanted me to invest 10,000 to buy and flip (sell) debt charge offs. So I invested 10,000. They had my money for over two months and made excuses saying they have not sold any files with my money. I ask for my money back many times and only got the run around. Do not trust this company for any reason. Do not invest or buy any debt from this company. They are way over priced, a rip off.There are many other companies to buy from who will treat you right.Desired Settlement: I want my 10,000 dollars back!!!

Business

Response:

[redacted] invested in a Portfolio of Credit Cards and the [redacted] has not sold which is why his investment has not been returned to him. BCMG has done business with [redacted] in the past and he was very satisfied with our results. I have explained this to him on several occasions.

Business

Response:

[redacted] stated the customer has received his funds.

Review: I purchased a portfolio from Bay Capital Management, it was to come with media. After receiving the file and preparing it I noticed many of the items listed in the file to be duplicates. I emailed my concerns to the account manager Phillip H[redacted] [email protected], and feel as if I have been put off. For the past 2 weeks nothing.

I initially sought to trade out this file with another, but now I feel I should get a complete refund. We have not worked the file at all and only have examined it for potential use and hoping to have it ready to go by today 1/4/2016. Since Bay Capital failed to even respond to my emails I seek a full refund.Desired Settlement: I initially sought to trade out this file with another, but now I feel I should get a complete refund. We have not worked the file at all and only have examined it for potential use and hoping to have it ready to go by today 1/4/2016. Since Bay Capital failed to even respond to my emails I seek a full refund.

Business

Response:

I have reviewed the file and most of the duplicates are with different creditors or were opened on different dates. We have responded to all of the emails that have been sent to us and have left several messages for Mr. [redacted] to return our calls. We will contact him again today to discuss this matter.